Tag Archives: Amadeus

Khimji’s House of Travel, one of the leading travel companies in Oman, has extended its partnership with Amadeus to build momentum around its digital transformation and the development of integrated travel services. Since 2012, Amadeus has worked with the agency to strengthen its position in Oman’s travel and tourism market as well as helping it expand across the region. Cashio Vettom, General Manager of Khimji’s House of Travel, said: “One of the pillars of our success has been an unwavering focus on digital transformation and innovation. We have developed state-of-the-art service platforms with the support and expertise of Amadeus – a pioneer of the global travel industry. Our experience means we can completely trust Amadeus to offer solutions that ensure we exceed our customers’ expectations. This is especially important considering the uncertainties of the COVID-19 pandemic, and as we strive to give confidence to the local travel market.” Ernesto Sanchez Beaumont, Managing Director of Amadeus Gulf, said, “Our priority in Oman has always been on maintaining strong, long-lasting relationships with our customers. Khimji’s House of Travel is a great example of how trust built over time brings dividends to our customers and the travelers they serve. We are determined to keep delivering digital solutions that enable the agency to offer its customers an even more rewarding and seamless, travel experience.”

Omeir Travel has strengthened its long-term relationship with Amadeus by extending its partnership. Since 2003, Amadeus has accompanied Omeir Travel in its digital transformation and the development of integrated travel services for consumers in the UAE and from around the world. This continued collaboration comes as Omeir Travel plans expansion into more B2B and retail outlets in the UAE. The latest engagement also includes the development of an Omeir Travel one-stop-shop mobile app that meets customers’ hotel and flight needs and is expected to be introduced to the UAE market very soon. Abdulla Bin Omeir, CEO at Omeir Travel Agency, said, “With the travel sector constantly evolving, our business must stay agile to not only keep up, but to stay ahead. Our partnership with Amadeus has allowed us to do this with resounding success. It makes me very pleased to extend our relationship once more. Our ambition is to provide customers with tailored services and a superior experience, which Amadeus helps make possible.” Ernesto Sanchez Beaumont, Managing Director of Amadeus Gulf, noted, “ We are pleased to see the role our technology has played in the growth, digitisation, and optimisation of Omeir Travel during our ongoing collaboration that spans nearly two decades. We will continue to support them with our worldwide experience and leading technology-based solutions as the business enter an exciting new stage of expansion.”

Amadeus has signed a wide-ranging technology partnership agreement with OK Travels and Tourism LLC. The partnership with Amadeus will provide OK Travels and Tourism with access to a range of cutting-edge travel solutions including artificial intelligence, all designed to deliver a superior level of service to customers and remove friction from the travel experience. Muhammad Ali, Managing Director of OK Travels and Tourism, said: “We understand the challenges of the modern tourism industry and know that planning, developing, and adapting destination resources to the evolving needs of the market is the key to success. In an increasingly digital world where more consumers are online. Amadeus’ solutions will enable us to build upon this philosophy, taking our customer relationships and value-offering to the next level.” Ernesto Sanchez Beaumont, Managing Director of Amadeus Gulf, said: “The UAE is an attractive travel hub, not only for residents from the region but also for global travelers looking to visit or transit through a country with robust health and safety systems in place. In partnership with Amadeus, OK Travels and Tourism will have access to some of the most advanced global technology solutions to enhance its offerings, providing a key point of differentiation based on superior customer experience.” Under the agreement, OK Travels and Tourism will benefit from products including Amadeus Web Services, which allows the creation of customer applications and delivery of a wealth of high-quality tailored content for customers; Business Management Platform, incorporating various solutions such as Robotic Ticketing tools and Sales Data management systems to support pricing, comparing, and ticketing automation through a single platform; Amadeus All Fares Plus, through which agents can find the best air deals for customers in minutes …

Gulf Air is adding new capabilities in partnership with Amadeus, in addition to the distribution and loyalty technology it uses today, in order to better meet the needs of travellers. The sheer number of travel options and fares available can be overwhelming to consumers. That’s why Amadeus and Gulf Air have joined forces to help travellers and travel professionals more easily match the right product offer to the right customer. Amadeus Airline Fare Families enables airlines to showcase the full value of their travel offers, allowing travel professionals to easily view all possible options. This includes the details of services included in a fare or offered at a charge, as well as the applicable fare conditions. For travel retailers using Amadeus technology, a unique, proactive upgrade facility will help drive revenues for both the travel agency and Gulf Air and enable customers to enjoy the flexibility and comfort that is important to them. Vincent Coste, Chief Commercial Officer, Gulf Air, comments, “Our partnership with Amadeus is going from strength to strength. We are pleased to extend our existing cooperation to include Amadeus Airline Fare Families and Amadeus Rich Merchandising. We are proud of the products and service we provide, and this technology will enable us to better showcase our differentiated offer to our customers. As travelers return to the skies, we are confident that these technologies will help drive even greater customer satisfaction.” Maher Koubaa, Executive Vice President, Airlines, Middle East, Turkey & Africa, Amadeus adds, “Gulf Air is a valued and longstanding customer, and we already work closely on a number of strategic areas including distribution and customer loyalty. With so much choice and innovation taking place in the …

Amadeus’s latest research explores the leisure traveller’s mindset towards planning and purchasing upcoming travel amidst the realities of COVID-19. To do this, Amadeus got the opinions of +8,500 CheckMyTrip users from around the world through a quantitative and qualitative survey. The research gives us very good reason to be hopeful about the travel industry’s future. Amadeus’s research findings, outlined in the eBook Destination X: Where to Next – What Leisure Travellers Want in a COVID-19 World, shows consumers have a healthy appetite for travel despite the ongoing challenges and unknowns that still lie ahead. Ernesto Sanchez Beaumont, Managing Director of Amadeus Gulf, notes, “Millions of travellers are out there dreaming of their next adventure. They need the travel industry to share what measures are being taken to help keep travellers safe. Enabling travellers to successfully navigate the many variables, such as changing border restrictions, airline and hotel capacity adjustments, and other operational twists and turns, will go a long way to get people travelling again.”

These may be uncertain times for the travel industry, but that hasn’t deterred PIA from making Amadeus its mainstay long-term partner in travel distribution. Middle East: Pakistan International Airlines (PIA) has reached a landmark agreement in distribution with Amadeus, giving PIA full access to Amadeus’ global travel seller network. Through this new agreement, Amadeus-connected agencies will now be able to book PIA’s full suite of domestic and international inventory through the Amadeus Travel Platform. Given the unprecedented challenge that the travel industry is facing, never before has distribution strategy and reach been more important for an airline. “We’ve undertaken a significant transformation programme at PIA, and now we’ve found the right distribution partner with global reach to drive our future growth. This deal brings us international presence in markets we didn’t have to date, ensuring that more travel agencies across the globe can book and sell our offer,” says Abdullah H. Khan, General Manager, Public Affairs Division, PIA. Speaking on the occasion, Arshad Malik, Chief Executive Officer, PIA, says, “Especially in the current environment, when there is so much uncertainty, a strong partner like Amadeus gives us the technology and distribution capabilities we need to reach our expansion targets. We have made substantial investments to restructure our business the past year, laying the ground to capitalise on our growth potential in both domestic and international markets, and we’re excited about what our partnership with Amadeus will bring.”

Hala Travel Management, an Abu Dhabi based company, has confirmed an extended partnership agreement with Amadeus to develop and deploy digital solutions for its government and corporate clients.  Hala Travel Management is part of the Etihad Aviation Group and has long championed global best practices in digital transformation and provides truly bespoke experiences to its clients. The agreement will span over the next five years with a focus on personalised services, traveller safety, and delivering unparalleled value for money to organisations in the UAE.  As part of the agreement, the company will be able to leverage the strengths of the Amadeus Selling Platform, connecting with global tools such as the Amadeus Online Corporate Traveller, Amadeus Margin Manager, Amadeus Fare Optimiser, the Amadeus B2B Wallet, Mobile Application and its latest Amadeus Value Hotels programme. Ahmed Ershood Al Shehhi, General Manager of Hala Travel Management, said, “We have always looked at technology as an enabler—a tool for providing enhanced, seamless, and more personalised services to our clients. With Amadeus, we have a wealth of digital tools at our fingertips, and are free from technology constraints so that we can put more of our passion to work.” Ernesto Sanchez Beaumont, Managing Director of Amadeus Gulf, said, “We are delighted to be collaborating with Hala Travel Management as a real pioneer in the local travel sector. The Amadeus platforms that they will have access to are built with customers in mind, following thousands of hours of in-depth user research. In this fast-moving industry, such platforms help companies to sell more, move faster, and ultimately serve better.” 

Amadeus and Seera Group have strengthened their partnership to drive technology innovation in the region’s tourism sector. This follows a year of successful partnership between the two leading entities that led to significant digital transformation of travel and tourism services offered by Seera Group and helped enhance its all-round business efficiency. With the renewed partnership, Seera Group works closely with Amadeus to strengthen its online business further, integrating digital touch-points across all its operations, including its flagship corporate and government travel business, elaa. As the travel tech provider across Seera’s diverse portfolio of services, Amadeus brings cutting-edge innovation and state-of-the-art tech tools that enhance customer service standards and bring higher operational efficiency across the Group. In other highlights of the successful partnership, Amadeus is supporting Seera Group in expanding its omni-channel consumer travel business, Almosafer, across Saudi Arabia, Kuwait and beyond, in addition to the ongoing digitisation of booking services for corporate and government travel via elaa. Amadeus has been an ongoing strategic partner of Seera Group and has provided a host of technical support that helped consolidate the Group’s online business through tools such as Touchless that scaled up its efficiency of operations. Seera will implement the latest Amadeus solutions relating to hotel content, virtual credit card payment capabilities, fare optimisation solutions and content via NDC (New Distribution Capability) connectivity. The Group will also implement new products by Amadeus to enhance operational efficiency.

SpiceJet and Amadeus recently organised a series of empowerment sessions for the region’s travel community held in Dubai, UAE. More than 100 travel consultants participated in the sessions, which focused on how the Gulf’s travel industry can collaborate to better define and deliver offers to travel agents, corporates, and individual travellers. A number of success cases were also presented during the sessions, including SpiceJet’s MoU with Gulf Air and codeshare agreement with Emirates. Ernesto Sanchez Beaumont, Managing Director of Amadeus Gulf, briefed audiences on how the travel tech company is working with ecosystem partners to create fully-open systems, to better harness the intelligent use of data, and to integrate new interfaces and architectures that connect travellers to the journeys they want. The agreement marks the first time that SpiceJet is working with a distribution partner. “To realise the full value of their inventory in 2020 and beyond, it is essential for the Gulf’s travel community to differentiate their offers beyond just price, while ensuring that more agencies and travellers can connect with their growing networks,” said keynote speaker Ernesto Sanchez Beaumont.