Tag Archives: Amadeus

Almosafer announced the expansion of its partnership with Amadeus into new verticals at the Arabian Travel Market. As part of the broadened collaboration, Almosafer will integrate Amadeus’ NDC (New Distribution Capability) technology, to help drive the industrialization of NDC, ensuring that all actors make the most of the benefits of NDC, through the distribution of new differentiated and relevant content. The collaboration will enable Almosafer to deliver more customized and targeted content and enhanced digital marketing capabilities by leveraging Amadeus’ accurate data analysis. The expansion of the long-standing partnership between the two companies is testimony to Almosafer’s commitment to accelerate travel retailing through innovative technology. By leveraging their IT and distribution synergies, Amadeus NDC [X] programme fosters cross-industry collaboration between airline and travel seller partners, enriching and enhancing customer experience on the travel agencies’ side while allowing airlines to tailor offers using latest merchandising techniques. In keeping with Almosafer’s focus on being future-ready and providing a seamless experience for their customers, the updated collaboration will enable the travel company to further boost their implementation of NDC-enabled Travel API solution to target more personalised products to customers. Tarique Khatri, Chief Commercial Officer of Almosafer, said: “At Almosafer we have always been at the forefront of harnessing the power of technological innovations to drive customer satisfaction. Our holistic association with Amadeus over the years has enabled us to offer travellers a seamless experience across our digital portals and with the addition of Amadeus’ NDC technology we hope to further our ambitions to provide more targeted personalised content for our customers.” Jamel Chandoul, SVP Travel Sellers, Middle East, Africa, Türkiye, and Central Asia at Amadeus: “Our mission at Amadeus is to make the travel …

China Eastern Airlines has signed a milestone agreement with Amadeus for international NDC distribution. The deal sees the carrier become the first in the Mainland of China to sign for NDC distribution worldwide with Amadeus. Javier Laforgue, Executive Vice President, Travel Unit & Managing Director, Asia Pacific, Amadeus, says: “China Eastern Airlines is an important and valued partner. The agreement signed today is a milestone for Amadeus, expanding our presence in the key Chinese airline market. The deal deepens our collaboration with China Eastern Airlines and will provide our global network of travel sellers with the ability to easily search, shop, and service product offerings from the airline.” With NDC technology, China Eastern Airlines will be able to provide richer, customizable content to travel sellers, supporting better upsell of its branded and ancillary products. With access to the full range of unique offers and product attributes, travel sellers across the globe will be able to grant travelers enhanced choice, provide best-in-class customer service, resulting in an improved traveler confidence. Travel sellers will, meanwhile, have further access to enriched China domestic airline content. Fu Jian, Vice President, Commercial Development, China Eastern Airlines says: “We want to provide our customers around the world with more choice and personalization when booking travel with us and NDC is one of the key enablers to do this. It is also an important initiative for China Eastern Airlines to accelerate the recovery of international traffic and enhance the expansion of its overseas sales channels. As an innovative leader in the travel technology space, Amadeus is a significant partner for China Eastern Airlines. We look forward to working with Amadeus to expand our reach around the world.” China …

Amadeus data reveals winning strategies for French travel companies ahead of the Olympics taking place in Paris in 2024. MENA Region elevates interest in travel to France ahead of Paris Olympics 2024. Fresh insights unveiled today by Amadeus, a prominent technology ally for the worldwide travel sector, shed light on the escalating traveler interest in anticipation of the Summer Games. Six months ahead of the Olympics taking place in Paris in 2024, flight searches to France for the dates just before and after the games – from July 23 to August 15 2024 – are al-ready surging by 25% compared to the same period last year. The Amadeus Intelligence data has zeroed in on three significant trends that are posi-tioned to play a pivotal role in shaping the travel landscape in France in the coming months. If used wisely, this insight offers valuable opportunities for businesses to en-hance their market share and capitalize on the enthusiasm of sports fans this summer. Flight searches to France are surging from all over the world The top five countries searching for flights to France are the United States, Great Britain, Brazil, Spain and Canada. But with most of the Olympic games being held in Paris, it’s no surprise that the demand for flights to the French capital has surged, reaching 33% higher compared to the same period last year. When it comes to travel to the French capital, Germans are at the top of the leaderboard. Searches from Germany to Paris increased by an astounding 144% for travel dates between July 23 and August 15th in 2024, compared to the same dates last year. Meanwhile, searches from the US to Paris for the …

Amadeus has joined the Sustainable Hospitality Alliance (the Alliance) to bring its travel expertise to the table in the quest to support a more prosperous and responsible hospitality sector. As a leading, global player at the heart of the travel and tourism sector, Amadeus sees great potential to work alongside and connect with hospitality industry stakeholders and, together, contribute on the journey to the Alliance’s goal of Net Positive Hospitality – ensuring the industry gives back to destinations more than it takes. The Sustainable Hospitality Alliance, with donor members including 27 world-leading hotel companies with a combined reach of over 50,000 properties, brings together engaged hospitality companies and the wider hospitality value chain, such as owners, investors, and suppliers to address key challenges affecting people and places around the world related to hospitality. Through strategic initiatives and global networks, the organization develops practical programs to create a prosperous and responsible hospitality sector that contributes to a positive net impact on destinations. As part of its membership, Amadeus will hold a permanent position on the Senior Advisory Council that was established to provide strategic advice, create a network of influential leaders and drive change towards Net Positive Hospitality. Key areas of focus for Amadeus include education, accessibility and helping travelers and guests make informed decisions. Glenn Mandziuk, CEO, Sustainable Hospitality Alliance, says: “Having Amadeus’ broad, global travel expertise in the discussion with the Alliance is a game changer. Onboarding Amadeus to our Senior Advisory Council is an important step in tackling the challenges the hospitality industry faces. Having Amadeus as a member will help drive our collaborative approach on the journey to Net Positive Hospitality. The Alliance is built for the …

Amadeus announced the opening of its new office in Dubai. This strategic move aims to further strengthen Amadeus’ commitment to the UAE and particularly to the burgeoning travel sector in Dubai and the Northern Emirates. Ernesto Sanchez Beaumont, Managing Director of Amadeus Gulf, expressed his enthusiasm and said, “We are excited to mark the inauguration of our new Amadeus Gulf Office and are eager to enhance the level of service we provide from this new, dynamic location. Dubai is a lighthouse to attract tourism and the new office is a state-of-the-art space for clients and visitors who support this growth for this city.” Next month marks the 21st anniversary of Amadeus Gulf’s presence in the UAE, initially opening its doors in Abu Dhabi. Recognizing the UAE as a hub for some of the busiest airports, Amadeus is committed to complementing Dubai’s rapid growth in the travel sector. The global achievement of Amadeus supports the regional growth including partners working with the Dubai office. Amadeus continues to be a leading R&D investor, and recently formed a groundbreaking partnership with Microsoft using Azure cloud technology to revolutionize software development cycles and data capabilities. Customers will be able to develop truly engaging solutions on top of the Amadeus Technologies. Amadeus in Dubai is also working on the environmental efficiency of its operations and sup-ports customers in their sustainability journey with the aim of reaching the industry’s goal of being Net Zero 2050. “At Amadeus, we acknowledge our responsibility to contribute to the fight against climate change. The company has invested in climate-tech companies like Chooose and CAPHENIA and aims to achieve carbon neutrality by 2025’ and locally in Dubai we get involved in …

Amadeus entered strategic partnership with Bahwan Travel Agencies LLC to enrich Bahwan Travel Agencies’ product portfolio and elevate customer experience in Oman market. The partnership will see Bahwan Travel Agencies LLC integrating cutting-edge solutions from Amadeus, including Amadeus Web Services, Selling Platform and Productivity Suite. These state-of-the-art tools enhance operational efficiency, streamline booking process, and empower travel agencies to provide more personalized and seamless services to customers. Key solutions Bahwan Travel Agencies LLC will implement is Amadeus All Fares for shopping and Amadeus Robotics for fare optimization. These will enable agency to offer travelers comprehensive and optimized fares suited to needs of traveler, ultimately enhancing their overall journey planning experience. The partnership also delivers Amadeus Ticket Changer for faster, automated ticket re-issue and refund capabilities, Quality Control Smart Scripts, and other tools to ensure smoother and hassle-free operations. Biju Antony, General Manager of Bahwan Travel Agencies LLC, said: “At Bahwan Travel Agencies LLC, our commitment is to provide exceptional travel experiences for customers. Partnering with Amadeus aligns perfectly with our vision, as the their solutions are renowned  for innovation and reliability. We believe this collaboration will help us take our customer service to new heights and deliver seamless and personalized travel experiences.” Ernesto Sanchez Beaumont, Managing Director of Amadeus Gulf, expressed his excitement about partnership, stating, ” As an industry, we only progress by working together. That’s why we are thrilled to collaborate with Bahwan Travel Agencies LLC in bringing latest Amadeus travel technology to take travel experience to next level. Our solutions are designed to drive efficiency and elevate customer service, and we are confident that Bahwan Travel Agencies LLC will greatly benefit from implementing these state-of-the-art tools, reinforced …

Amadeus’ Demand360® subscribers using the BEONx Revenue Management System (RMS) can now gain access to the in-depth, forward-looking market insights provided by Amadeus’ business intelligence solution in their RMS. Fluctuating demand and economic conditions brought on by the pandemic have highlighted the importance of revenue management systems and business intelligence within the hospitality industry. Having access to both historical and forward-looking data has become critical in enabling hoteliers to develop smarter, more informed business strategies. Going beyond the existing integration with iHotelier®, Amadeus, a global provider of hospitality technology solutions, and BEONx, a leading hospitality revenue management service provider, announce an extension of their partnership to bring comprehensive business intelligence to BEONx customers that subscribe to Demand360®. The integration will allow hoteliers using BEONx to gain access to Amadeus’ Demand360® business intelligence insights within their RMS. This will significantly improve a hotelier’s ability to understand market demand, historical and forward-looking business performance, and track results against their competitive set to best optimize revenue. BEONx hotels will also able to join Amadeus’ Demand360 network, strengthening the data available in that solution. “Expanding our partnership with Amadeus will better serve the interests of common clients,” said Rubén Sánchez, CEO and Founder at BEONx. “The two-way data exchange will enhance the revenue insights and competitiveness of hotels connected to BEONx and Amadeus by giving them improved visibility into market trends. It will also improve the BEONx algorithms that provide forecasting and inventory control systems capabilities to their participating hotels.” “With fiercer competition and leaner teams, revenue managers are often managing multiple properties now, rather than a single hotel,” said Michael Yeomans, Senior Vice President, Business Intelligence & Data Solutions, Hospitality, Amadeus. “This kind …

Amadeus signed an agreement with Travel International – Terminals Group, Abu Dhabi. The strategic collaboration between Amadeus and Travel International – Terminals Group is designed to enhance customer service and bolster the company’s online presence, as well as creating efficiencies behind the scenes. A cornerstone of this collaboration is the adoption of Amadeus Online Suite, an innovative omni-channel e-commerce solution that will expand Travel International’s online presence and deliver a wealth of high-quality tailored content to its customers. The new partnership includes the deployment of automation tools such as Amadeus Robotics solutions Auto-Ticketing and Quality Control which automate the ticket issuance activities and streamline PNR quality processes essentially freeing up agents’ time from manual tasks while improving the overall business efficiency. Additionally, Amadeus All Fares with NDC-sourced content will empower Travel International’s agents to find the best airfare deals for customers by comparing multiple content sources. The wide-ranging agreement also includes Amadeus B2B Wallet, a cutting-edge payment solution that ensures secure, seamless transactions. “We are thrilled to join forces with Amadeus,” said Ali Bin Jarais, CEO of Travel International – Terminals Group. “This partnership will allow us to leverage state-of-the-art solutions that enhance our customer service and streamline our operations. We are confident that the Amadeus technology we have selected will provide numerous efficiency gains and enable our team to elevate the overall travel experience for our customers.” “We are excited to collaborate with Travel International – Terminals Group and support their ambitious vision for the future,” commented Ernesto Sanchez Beaumont, Managing Director of Amadeus Gulf. “Our award-winning technology will empower this well-respected travel company to deliver best-in-class customer service, reduce costs and inefficiencies through optimized operations, and facilitate business …

BCD Travel has expanded its agreement with Amadeus as the forward-looking travel management company (TMC) refines its global technology approach to best capitalize on opportunities in the new era of business travel. Under the new agreement, the two organizations will partner on multiple initiatives, each designed to provide BCD Travel with a platform for growth, productivity improvement, and technological innovation. BCD Travel will leverage Amadeus’ technology, travel expertise, content, and global footprint to support its operations in additional markets. This includes incorporating Amadeus’ industry leading NDC content and end-to-end workflow capabilities. For Amadeus, the new agreement also means increased business with a leading global TMC, including opportunities in the UK, Ireland, and North America. “BCD is delighted to be expanding our long-standing partnership with Amadeus,” said BCD Travel President and CEO John Snyder. “This agreement allows us to engage on deeper technology collaboration and deliver high value services through the Amadeus Travel Platform. The expansion of our partnership will provide our corporate clients with more content options, including bringing NDC to life at scale, while streamlining and simplifying our distribution technology footprint and infrastructure.” Decius Valmorbida, President, Travel, Amadeus, said: “We are proud to extend and expand our long-standing partnership with BCD Travel. As the leading technology company in the travel industry, we consistently invest to deliver superior products and services to our customers. The new agreement presents significant potential for mutual growth, and we look forward to partnering with BCD Travel on initiatives to address future challenges and opportunities in the business travel space.”

Amadeus and Microsoft have joined forces to co-author a new report exploring how new technologies will make the experience of travel better. Entitled ‘Delivering Traveler Value: Inspiring, understanding and fulfilling expectations throughout the travel experience and beyond,’ the report looks at how a focus on the ‘purpose’ and ‘context’ of each trip will allow the industry to maximize value.  The report unveils some of the latest milestones of the global strategic partnership between Microsoft and Amadeus. Together, the two technology leaders are working to deliver a new set of tools, solutions, and data applications to offer a next-generation experience for travelers, travel sellers and providers. The report draws on work from Northstar Research Partners, which was commissioned to survey 2,400 business and leisure travelers in six key markets around the world – Brazil, Germany, India, Indonesia, United Kingdom and the United States. The findings provide quantifiable evidence, supported by in-depth interviews with senior leaders from Amadeus, Microsoft and across the travel industry. Explored within the report is the growing role of artificial intelligence (AI) within the sector when it comes to making time-sensitive offers, the impact of new technologies such as the metaverse and an evaluation of how enhanced data analytics can deepen the understanding of the traveler. Contributions from partners – including Meliá Hotels International, Expedia Group, TomTom and American Express Global Business Travel – also reveal how the new tools on offer can create more personalized and relevant experiences for travelers. Additionally, the report discusses the technology being developed as part of the Amadeus and Microsoft partnership. This includes the transformational travel and expense solution Cytric Easy and agility and analytics modules of the Amadeus Creation Platform, designed …