Tag Archives: Amadeus

Amadeus’ Demand360® subscribers using the BEONx Revenue Management System (RMS) can now gain access to the in-depth, forward-looking market insights provided by Amadeus’ business intelligence solution in their RMS. Fluctuating demand and economic conditions brought on by the pandemic have highlighted the importance of revenue management systems and business intelligence within the hospitality industry. Having access to both historical and forward-looking data has become critical in enabling hoteliers to develop smarter, more informed business strategies. Going beyond the existing integration with iHotelier®, Amadeus, a global provider of hospitality technology solutions, and BEONx, a leading hospitality revenue management service provider, announce an extension of their partnership to bring comprehensive business intelligence to BEONx customers that subscribe to Demand360®. The integration will allow hoteliers using BEONx to gain access to Amadeus’ Demand360® business intelligence insights within their RMS. This will significantly improve a hotelier’s ability to understand market demand, historical and forward-looking business performance, and track results against their competitive set to best optimize revenue. BEONx hotels will also able to join Amadeus’ Demand360 network, strengthening the data available in that solution. “Expanding our partnership with Amadeus will better serve the interests of common clients,” said Rubén Sánchez, CEO and Founder at BEONx. “The two-way data exchange will enhance the revenue insights and competitiveness of hotels connected to BEONx and Amadeus by giving them improved visibility into market trends. It will also improve the BEONx algorithms that provide forecasting and inventory control systems capabilities to their participating hotels.” “With fiercer competition and leaner teams, revenue managers are often managing multiple properties now, rather than a single hotel,” said Michael Yeomans, Senior Vice President, Business Intelligence & Data Solutions, Hospitality, Amadeus. “This kind …

Amadeus signed an agreement with Travel International – Terminals Group, Abu Dhabi. The strategic collaboration between Amadeus and Travel International – Terminals Group is designed to enhance customer service and bolster the company’s online presence, as well as creating efficiencies behind the scenes. A cornerstone of this collaboration is the adoption of Amadeus Online Suite, an innovative omni-channel e-commerce solution that will expand Travel International’s online presence and deliver a wealth of high-quality tailored content to its customers. The new partnership includes the deployment of automation tools such as Amadeus Robotics solutions Auto-Ticketing and Quality Control which automate the ticket issuance activities and streamline PNR quality processes essentially freeing up agents’ time from manual tasks while improving the overall business efficiency. Additionally, Amadeus All Fares with NDC-sourced content will empower Travel International’s agents to find the best airfare deals for customers by comparing multiple content sources. The wide-ranging agreement also includes Amadeus B2B Wallet, a cutting-edge payment solution that ensures secure, seamless transactions. “We are thrilled to join forces with Amadeus,” said Ali Bin Jarais, CEO of Travel International – Terminals Group. “This partnership will allow us to leverage state-of-the-art solutions that enhance our customer service and streamline our operations. We are confident that the Amadeus technology we have selected will provide numerous efficiency gains and enable our team to elevate the overall travel experience for our customers.” “We are excited to collaborate with Travel International – Terminals Group and support their ambitious vision for the future,” commented Ernesto Sanchez Beaumont, Managing Director of Amadeus Gulf. “Our award-winning technology will empower this well-respected travel company to deliver best-in-class customer service, reduce costs and inefficiencies through optimized operations, and facilitate business …

BCD Travel has expanded its agreement with Amadeus as the forward-looking travel management company (TMC) refines its global technology approach to best capitalize on opportunities in the new era of business travel. Under the new agreement, the two organizations will partner on multiple initiatives, each designed to provide BCD Travel with a platform for growth, productivity improvement, and technological innovation. BCD Travel will leverage Amadeus’ technology, travel expertise, content, and global footprint to support its operations in additional markets. This includes incorporating Amadeus’ industry leading NDC content and end-to-end workflow capabilities. For Amadeus, the new agreement also means increased business with a leading global TMC, including opportunities in the UK, Ireland, and North America. “BCD is delighted to be expanding our long-standing partnership with Amadeus,” said BCD Travel President and CEO John Snyder. “This agreement allows us to engage on deeper technology collaboration and deliver high value services through the Amadeus Travel Platform. The expansion of our partnership will provide our corporate clients with more content options, including bringing NDC to life at scale, while streamlining and simplifying our distribution technology footprint and infrastructure.” Decius Valmorbida, President, Travel, Amadeus, said: “We are proud to extend and expand our long-standing partnership with BCD Travel. As the leading technology company in the travel industry, we consistently invest to deliver superior products and services to our customers. The new agreement presents significant potential for mutual growth, and we look forward to partnering with BCD Travel on initiatives to address future challenges and opportunities in the business travel space.”

Amadeus and Microsoft have joined forces to co-author a new report exploring how new technologies will make the experience of travel better. Entitled ‘Delivering Traveler Value: Inspiring, understanding and fulfilling expectations throughout the travel experience and beyond,’ the report looks at how a focus on the ‘purpose’ and ‘context’ of each trip will allow the industry to maximize value.  The report unveils some of the latest milestones of the global strategic partnership between Microsoft and Amadeus. Together, the two technology leaders are working to deliver a new set of tools, solutions, and data applications to offer a next-generation experience for travelers, travel sellers and providers. The report draws on work from Northstar Research Partners, which was commissioned to survey 2,400 business and leisure travelers in six key markets around the world – Brazil, Germany, India, Indonesia, United Kingdom and the United States. The findings provide quantifiable evidence, supported by in-depth interviews with senior leaders from Amadeus, Microsoft and across the travel industry. Explored within the report is the growing role of artificial intelligence (AI) within the sector when it comes to making time-sensitive offers, the impact of new technologies such as the metaverse and an evaluation of how enhanced data analytics can deepen the understanding of the traveler. Contributions from partners – including Meliá Hotels International, Expedia Group, TomTom and American Express Global Business Travel – also reveal how the new tools on offer can create more personalized and relevant experiences for travelers. Additionally, the report discusses the technology being developed as part of the Amadeus and Microsoft partnership. This includes the transformational travel and expense solution Cytric Easy and agility and analytics modules of the Amadeus Creation Platform, designed …

As an estimated 474 million tourists traveled internationally between January and July 2022 compared to 175 million in 2021, international tourism continues to bounce back. But how will we travel in 2033? A global research study – Traveler Tribes 2033 – the third in a series that launched in 2007, identifies four Traveler Tribes that will develop in the next 10 years. It does so by examining the future forces of change transforming travel, alongside emerging traveler traits, behaviors and preferences, to understand exactly what it is that travelers will want a decade from now. It suggests many travelers will be open to new and emerging technologies and will want to travel in more sustainable ways. But with some travelers concerned about the proliferation of technology and the increasing need for cyber-security and data privacy, the industry must work together to ensure all travelers benefit from technological advances. Moving beyond the limitations of traditional segmentation, this psychographic approach identifies four key Traveler Tribes likely to be dominant in 2033: Excited Experientialists – this group has a ‘try it and see’ approach to life and travel. 44% are without children and have a mid- to high-income job with flexible working options, which enables them to readily explore the world. They have a you only live once (YOLO) approach. They are more likely than other travelers to act on instinct, making them 2033s ‘anti-planners’, favoring less predictable and more exciting accommodation experiences. They are also open to technology that helps them ‘speed up’ certain aspects of their journey, with many expecting to use artificial intelligence (AI) in the airport environment. Memory Makers – this group takes a more simplified approach to travel: …

Shiji ReviewPro Guest Communications connects with Amadeus’ iHotelier® and HotSOS solutions to increase web conversions and improve hotel staff efficiency. Clients of both Shiji ReviewPro Guest Communications solution and Amadeus’ iHotelier® Booking Engine or HotSOS Service Optimization solution will benefit from a newly integrated AI-driven chatbot to better serve their guests. Travelers who interact with the Shiji ReviewPro chatbot while researching their next stay are seamlessly routed into the booking flow. Once the guest has filled in their details and is ready to book, they are redirected to the iHotelier Booking Engine page to finish their transaction. Thanks to the integration, all results shown on the Amadeus booking page are filtered by guest details previously collected in the chat. Booking is now only a matter of pick-and-pay, making the experience easy and frictionless for the guest. While messaging automation helps travelers find the information they need, the booking engine integration bridges the gap between information and reservation. “This new partnership with Shiji reinforces our strategic objective to provide seamless solutions that meet the growing demand for technology-driven guest personalization. By incorporating guest messaging into the booking process, guests can easily and efficiently receive more personalized offers and shopping experiences, while hoteliers can add additional value to their direct booking channel,” stated Peter Waters, Executive Vice President of Hotel IT Solutions, Hospitality, Amadeus. Shiji ReviewPro also integrates with Amadeus’ industry leading Service Optimization solution, HotSOS. The two-way connection offers common clients full visibility of guest feedback management updated in real-time on both platforms. Tasks coming in from reviews, surveys, messaging conversations or other updates appear directly in the HotSOS solution as well as the Shiji ReviewPro platform, enabling prompt resolution for …

Amadeus and House of Travel Bahrain have renewed their ongoing partnership with the signing of a new multi-year agreement. This will help one of Bahrain’s leading travel agencies to benefit from the latest optimization and digitalization tools as well as a host of other technology. Eng. Nashat Bukhari, GM – Amadeus Saudi Arabia & Bahrain, commented, “We are thrilled to continue working with House of Travel in Bahrain as part of this new, multi-year agreement. The suite of Amadeus solutions that will be deployed is designed to help House of Travel enhance its leading position in Bahrain. The agency will also benefit from advanced optimization and productivity tools, and market insights.” Jehad Amin, CEO & Vice Chairman – House of Travel, added, “At House of Travel Bahrain we only work with the best partners, so we can deliver on our mission to improve the customer and traveller experience. After a thorough review, we’re delighted to have selected Amadeus as our preferred technology partner. Thanks to this ongoing partnership, House of Travel’s consultants will be able to spend even more time focusing on serving the needs of customers and delivering an unmatched level of service.” Highlights of the deal include the deployment of touchless, robotic tools to accelerate and automate administrative functions as well as Amadeus Online suite, a complete end-to-end online booking solution with integrated payment gateway and trip notifications. House of Travel Bahrain will also benefit from the latest market insights from Amadeus.

For more than 50 years, Zahara Travel has become renowned for demonstrating an entrepreneurial and pioneering approach to corporate travel. This strategy has helped the company gain prominence as a premium service-oriented organization, resulting in winning the “Oman Award for Excellence” in Tourism six times. Thanks to its collaboration with Amadeus, the corporate travel specialist plans to boost its level of automation to deliver an enhanced and more personalized customer service. Zahara Travel has chosen to implement the latest cloud-based Amadeus Selling Platform, which delivers fast access to a comprehensive range of travel services using real-time connectivity for the most up-to-date inventory and pricing. To benefit customers further, Zahara Travel will deploy Amadeus Productivity Suite, which is a behind-the-scenes set of tools that enable travel consultants to focus on delivering the best customer service rather than the administrative processes that need to be managed. Amadeus Web Services is another key component of the agreement between the two companies. Gautam Broota, CEO of Zahara Travel and Service Bureau LLC said, “As a pioneer in the Travel and Tourism business in Oman, we strive to offer our customers the most efficient and seamless award-winning service. Our partnership with Amadeus ensures we are using highly advanced products and services that enhance our ability to deliver customer service in a comprehensive and personalized manner. We are excited about the expanded range of solutions included in this agreement as it elevates our offering to the next level for all our stakeholders.” Ernesto Sanchez Beaumont, Managing Director, Amadeus Gulf, adds: “Amadeus’ travel solutions will help enhance the services offered by Zahara Travel and is backed by our commitment to support our customers every step of the …

Amadeus signed technology partnership agreement with Safe Travel & Services, one of leading travel agencies in UAE. The travel company provides comprehensive range of services for individual travelers, corporate clients, and groups from and to the UAE, including customized packages and visa services. Under the agreement, Safe Travel & Services and its customers will benefit from various Amadeus products and solutions. These include Amadeus Online Suite, an omni -channel e-commerce solution to expand online presence and deliver a wealth of quality tailored content; Business Management Platform, incorporating various solutions such as robotic ticketing tools and sales data management systems to support pricing, analysis, and ticketing automation through a single platform. Also included in portfolio is Amadeus All Fares Plus, which helps agents find best air deals by comparing multiple content sources, including NDC-enabled content, and Amadeus B2B Wallet to offer payment options. Ernesto Sanchez Beaumont, Managing Director, Amadeus Gulf, said: “With travel gaining momentum as more countries open their doors to travelers, we are committed to supporting Safe Travel & Services in rapidly finding the best air deals for its customers and providing a seamless end-to-end travel payments solution offering greater choice, reach, and orchestration.” Raed Baidas, General Manager of Safe Travel & Services, said: “To address challenges of the modern tourism industry, we know that planning, developing, and adapting to evolving needs of the market is key to our success. Adopting Amadeus’ latest technology solutions will help us realise our ambitions and position us strategically as we strengthen our customer relationships and take our value-offering to the next level.” As the travel ecosystem evolves, the industry is ready to upgrade and enhance systems and processes and have in place …

Jamal Travel Agency, a fully-fledged travel and tourism service provider based in the United Arab Emirates, is working together with Amadeus to launch its B2B and B2C ecommerce platform. The new agreement sees Jamal Travel Agency adopting Amadeus’ advanced technology solutions to help achieve the company’s strategic objectives for greater efficiency, increased profitability and its drive to enter new markets. Jamal Travel Agency has built its solid reputation and customer base since its inception in 1988. By working with Amadeus, Jamal Travel Agency plans to offer a wide range of new technology-driven solutions with customer service at the core. Its goal is to make travel experiences more integrated and frictionless. Ernesto Sanchez Beaumont, Managing Director, Amadeus Gulf, adds: “We are primed to help Jamal Travel Agency grow its position as a leading travel agency by helping the company launch its exciting new B2B and B2C ecommerce platform. Jamal Travel Agency will use a variety of Amadeus solutions ranging from ecommerce (Amadeus web services API), to increasing its non-air content revenues, automating processes by means of robotics and adopting the latest payments technology. Our aim at Amadeus is to help travel agencies navigate through the current challenges and help renew travel by delivering what customers need.” Sainulabdeen Salim, Founder and Managing Director, Jamal Travel Agency said: “Our partnership with Amadeus is focused on increasing productivity, streamlining customer service and giving our commercial teams access to more markets. We will also be able to offer customers greater control in managing their travel bookings and process payments seamlessly and securely through our ecommerce platform. We are confident this new alliance with Amadeus will reinforce our position as a trusted and favorable travel partner …