Tag Archives: Amadeus Gulf

“Travel is once again becoming an option for many people in the world. However, how the world travels will change – so too will travellers behaviour. Maintaining the advances made over the past few years while offering new products and services to travellers is one of the biggest challenges facing sellers and suppliers.” said Ernesto Sanchez Beaumont, Managing Director, Amadeus Gulf said He added, “The recovery of travel will thus be built upon a foundation of information and collaboration. In the short term especially, brands need to put aside commercial considerations where possible and work collectively to help restore travellers’ trust in the industry. New forms of private – public partnerships should also be fostered. The bottom line is that the Middle East travel market was incredibly strong before COVID-19 and remains resilient. There is no reason why it can’t come back even better.”

Omeir Travel Agency has extended its partnership with Amadeus Gulf to expand the agency’s integrated travel services and digital solutions offering for its customers. Under the three-year agreement, Omeir Travel will leverage cutting-edge travel technology solutions aimed at maintaining the agency’s competitive edge. This includes driving automation across the agency’s operations and optimising intelligence tools in order to improve product customisation and enhance customer experience. The latest agreement will also see Omeir Travel diversify its capabilities in online and retail shops. Abdulla Bin Omeir, CEO, Omeir Travel Agency said, “In our efforts to deliver exceptional customer experience, we have embarked on a journey of digital transformation for our business. With Amadeus as our technology provider, we are confident that we can stay agile and adapt to the fast-changing needs of our customers.” According to Graham Nichols, Managing Director, Amadeus Gulf, “We are delighted to renew our long association with Omeir Travel as they embark on this exciting digital project. We will bring our vast worldwide on-line experience and technology to support them fully throughout their transformation. This new agreement demonstrates the confidence that they have in our technology, service and support.”

Amadeus has entered into a partnership with Sharaf Travel for end-to-end automation throughout its business operations. Set to go live from April 2018, Amadeus will assist the travel company to focus its business on online success, using the latest Amadeus web services and mobile traveller products. All Amadeus solutions will be adopted across Sharaf Travel’s UAE and Oman operations. Jayaram, Managing Director, Sharaf Travel, said, “Automation will enhance our business offerings and help us to better serve our customers. Amadeus was a natural choice for this transformation for its strong portfolio of solutions that are ideal for our needs.” This partnership will enable the best-in-class offerings to Amadeus’ customers and streamlined services that will boost the company’s competitive edge. Using the latest generation of travel technology, Amadeus Web Services offer Sharaf Travel unparalleled connectivity to the entire range of Amadeus content all from a single point of access, supporting easily-customised travel booking applications. With Amadeus Mobile Traveller, Sharaf Travel will also be able to stay connected to its customers 24/7, providing them with a 360° travel experience wherever they might be in the world. Graham Nichols, Managing Director, Amadeus Gulf, said, “Our technology-driven solutions enable our customers to benefit from cutting-edge innovations that streamline travel agency processes.”

Amadeus Gulf has launched the Amadeus Champions Club, a first platform of its kind in the region dedicated to connecting travel agents and industry players to discuss industry policies, share best practices, access market intelligence and more. Members offered a space in the club are recognised for their exceptional knowledge of history within the Gulf’s travel industry. In addition to gaining access to exclusive networking events, the programme will offer participants unique skills development opportunities, engaging with global leaders in their respective fields. Cristian Sucu, Director Operations – Amadeus Gulf, said, “Innovation is at the heart of Amadeus, driving us to create new solutions that bring our customers together for the benefit of travellers everywhere. The Amadeus Champions Club establishes a platform that has never before been available for representatives of the Gulf’s travel sector, enabling them to expand upon their knowledge and create new synergies within the travel market.” The establishment of the club within UAE reflects a shift in global economic and travel trends that has placed the Middle East at the heart of many of the world’s fastest growing markets.

Amadeus Gulf hosted a technology show in Abu Dhabi showcasing the latest products and offerings to travel businesses in the region. The show had over 150 attendees catering to owners, decision-makers, and managers including travel agents. The main objective of the show was to educate customers about the newest solutions, enabling them to achieve better results in the coming year and prepare their business for 2017. Jauhar Abdul Gafoor, Sales Director – Abu Dhabi, Al-Ain & Oman, Amadeus Gulf, said: “Amadeus Gulf always focuses on the requirements of our key stakeholders and make available the right solutions that will benefit the travel industry. Amadeus Technology Show falls aptly in line with this objective and provides the ideal platform to showcase the wide array of technology products that are available to our partners and customers.” The travel industry is growing significantly and rapidly. In order to be able to be on par with the demands of this industry, it is crucial to adopt the latest technologies across businesses. Keeping this objective in mind, the technology show focused on educating and providing personalised solutions to travel agents. The highlight of the show was the Amadeus Selling Platform which is the state of art smart booking platform. Amadeus Gulf also demonstrated solutions such as Amadeus Agency Insight which provides the easy way to monitor, manage and optimize performance of the travel agencies business. Also, e-commerce products such as e-Power, Mobile Traveller and web services, as well as robotics solutions such as Touchless Solutions were showcased, which helps agents reduce their manual work and eliminate errors.  Apart from that Remote ticketing solution – a fully automated solution designed to manage pricing, price comparison and …

Amadeus Gulf has renewed its consortium agreement with Bin Ham and Al Amaan, part of the Bin Ham Group of companies for the next three years.  It also renewed partnership with Abu Dhabi Travel Bureau, in order to fulfill their strategy of developing the off-line and online business. Nabil El Saygh, General Manager, Bin Ham Travel Group, said, “This renewal is the result of the quality of service that Amadeus offer, together with personalized care in order to create a relationship of confidence. Amadeus products bring value to our business through up/cross selling, helping us to serve our customers more efficiently and in a cost-effective manner”. Graham J. Nichols, Managing Director, Amadeus Gulf, said, “We are delighted to renew our agreement with the Bin Ham Travel Group as it clearly demonstrates the confidence they have through experience in our technology, service and support. Our leading products and solutions provide agencies with many opportunities to improve their efficiency and effectiveness in operation as well as ensuring their customer loyalty.  We look forward to a continued and long lasting relationship”.  As part of the agreement, Amadeus Gulf will offer the agencies Front office solution (Amadeus Ticket Changer/Master Pricer Expert), Mid Office (Credit control/Web UETTR) and the Online Solution (E-Power- Mobile Traveller).

Amadeus Gulf launched for the first time in this region the #Fly by Digital event, which is currently taking place at Jumeirah Beach Hotel on 16th and 17th of November. The event brings together a number of digital and travel experts who will share their insights on how to take the travel business successfully online. Over the past 10 years, the travel industry in MENA has been constantly reminded of the opportunity of moving online. With research suggesting that the online travel market space is estimated to be worth over $35 billion by 2018, the objective seems pretty simple. Amadeus have seen over the past few years the significant growth that online travel has achieved and want to show travel partners how to leverage the significant opportunities that exist today. The event is addressed to the travel industry from the UAE, Oman and Bahrain and is expecting around 200 participants. The event covers four key areas across the two days, including panel discussions and presentations held by some of the most relevant speakers in the travel industry, including Muhammad Chbib, CEO & Co-Founder at Tajawal; Alexandre Migan, GM at FLYR; Farid Gharazeddine, Analytical Lead – Google; Amy Kiernan, Head of Digital Performance at iProspect; Rajnish Kumar, CTO & Co-Founder -IXIGO and Remo Giovanni Abbondandolo, GM at Middle-East TravelStart among others.