In a move to enhance customer experience and operational efficiency at security check points at Dubai International (DXB) and Dubai World Central (DWC), Dubai Airports together with Dubai Police General Department of Dubai Security signed a Memorandum of Understanding in Dubai with the International Air Travel Association (IATA) and Airports Council International (ACI) to become part of their joint initiative on Smart Security. The Security initiative aims to bring specific and measurable improvements in security effectiveness, operational efficiency and passenger experience at airport security checkpoints through better use of technology, process innovation, and the use of risk-based security concepts. The MoU will pave way for Dubai Airports, together with airlines, control authorities, regulators and solution providers, to benefit from the knowledge and lessons gained through trials and research activities at other participating airports.
“We manage the world’s busiest international airport with more than 90 million passengers passing through our facilities annually. To achieve our vision of being the best in customer experience as well as to provide the capacity to accommodate ongoing and future growth, it is imperative that we look to new technologies and processes to significantly reduce wait times and avoid queuing wherever possible. Our participation in the Smart Security initiative of IATA and ACI is a big step in that direction,” said Buti Qurwash, Vice President of Security, Dubai Airports.