Diverse role for a travel agent: Jamal Abdulnazar

Jamal Abdulnazar, Chief Executive Officer, Cozmo Travel stated, “As there is an ease of restrictions, business will pick up but at a slower pace. Currently everyone is enjoying staycations and customers are interested in places where health and safety takes first place. Travel insurance will be mandatory with a clause of COVID test in place. Our role is important as a travel agent and is vital at this point of time especially the time of cancellations and refunds for customers. Travel agents role will be more comprehensive but will definitely stay, although everyone thought with the internet coming in travel agents will go out of their business, people realized the importance of having a travel agent to depend on.”