Category Archives: Govt

The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) has been named the best government entity in the emirate for the provision of ‘Smart Services’ by Abu Dhabi’s Smart Solutions and Services Authority (ADSSSA). The Institutional Maturity Index, which is rated by ADSSSA, assessed 24 of DCT Abu Dhabi’s ‘Smart Services’, with DCT Abu Dhabi’s Innovation and Smart Technologies Department scoring record maturity levels, topping 37 other government entities in the emirate. Representing DCT Abu Dhabi, Nawal Rashid Al Hassani, Executive Director, Strategy and Planning Sector, received the award during a ceremony organised by ADSSSA. Saif Saeed Ghobash, Undersecretary, DCT Abu Dhabi, said, “Available around-the -clock, our ‘smart services’ have helped to streamline DCT’s application-processing operations and elevate customer satisfaction, offering transparency and easy access for customers to contact us via smart phones anytime, anywhere. Striving to improve our online services and making them part of our daily operations, we have launched many important initiatives to develop our service system locally and globally.”  

All over the United Arab Emirates, various programmes are being held to celebrate United nations world tourism day that falls on September 27, 2018. In light of the celebration, His Excellency Khalid Jasim Al Midfa, Chairman, Sharjah Commerce and Tourism Development Authority (SCTDA), said, “The Authority highlights the positive impact of modern digital technologies in creating a meaningful tourism experience for our visitors. Mobile applications have facilitated and enhanced tourism activities within the emirate, allowing tourists to have easy access to services. We are continuously working with stakeholders to tap the vast potentials of the digital transformation within our various initiatives and programmes to further drive growth in the tourism sector.” Dr Layla Al Marzouqi, Director, Health Tourism Department, Dubai Health Authority, said, “The recent issuance of the Law No. (8) of 2018, ahead of the World Tourism Day on September 27, strengthens the Dubai Health Authority’s role in enabling healthcare to significantly contribute towards achieving Dubai’s tourism goals. Resonating with this year’s theme ‘Tourism and the Digital Transformation,’ the new law will enable us to accelerate the integration of latest innovations and technologies into Dubai’s healthcare sector to further enhance its competitiveness and transparency.” Keeping his focus on attracting more tourists to the emirate, Dr Cedwyn Fernandes, Director and Pro Vice-Chancellor, Middlesex University Dubai, said, “Tourism plays a huge role in the UAE’s development and growth. The latest government initiatives such as VAT refund and transit visa provisions aim to attract even more travellers to the region. We are excited about welcoming our esteemed panel for a discussion on the future of digital transformation in tourism.”

The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) officially opened the Travel Agents Federation of India’s (TAFI) annual convention at Emirates Palace on September 25. The 12th edition of the event, which will run until September 27, has gathered together key decision-makers from the Indian tourism industry to exchange knowledge and help members navigate the ever-evolving business environment. The event will lead the discussion on impact of the digital world on the travel and tourism sectors. The convention is themed “Innovation – Transform – Disrupt – Redefining the Offline Travel World”, with DCT Abu Dhabi planning to follow the opening evening event with sightseeing tours around Abu Dhabi, Al Ain and Al Dhafra regions. All the top tourism offerings and iconic landmarks such as Louvre Abu Dhabi, Al Ain Palace Museum, Al Ain Oasis, Warner Bros World Abu Dhabi and Sheikh Zayed Grand Mosque, among others, will be included in the itinerary. The conference opened with a welcome address by HE Saif Saeed Ghobash, Undersecretary, DCT Abu Dhabi followed by an inaugural address by HE Navdeep Singh Suri, Ambassador of India to the UAE. The following two days will feature business sessions to discuss pertinent issues related to the tourism industry and media tours.

The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) has launched an advanced language-learning programme, which aims to support the tourism promotion operations carried out by the Department’s regional offices in 10 countries around the world. As part of DCT Abu Dhabi’s strategy to develop skills and competencies, the programme is designed to equip employees in overseas offices with the ability to better communicate, using their host country’s language. This includes six languages that represent Abu Dhabi’s top visitor source markets –  English, French, German, Hindi, Chinese and Arabic. Organised in collaboration with Berlitz International Language Institute, the programme offers a training period of at least two months in Abu Dhabi, and is a part of DCT Abu Dhabi’s series of advanced management training. HE Saif Saeed Ghobash, Undersecretary, DCT Abu Dhabi, said, “Communicating with international markets in their own mother tongue will significantly expand our overseas offices’ reach and the capability to promote Abu Dhabi internationally. We have received a promising response by using the languages of the countries we operate in, proving the importance of providing language classes to our employees to enable them to convey messages and deliver Abu Dhabi’s image to the world effectively. As language is as much about layers of cultural context and national history, this strategy stands as a very powerful tool for tourism promotion.” Mastering local languages is a highly effective tool in tourism promotion, and will further support DCT Abu Dhabi’s global positioning of the emirate as an exceptional destination for visitors and future investors.

The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) has launched a new manual to streamline the process of organising and implementing consumer fairs and exhibitions in the UAE capital. The new manual, which is available on DCT Abu Dhabi’s corporate website and Events Licensing System, covers such events as consumer exhibitions and events open to the public where products are sold and outlines best practices for ensuring each event offers an enhanced overall experience for visitors. The manual includes an explanation of the standards and procedures required to either maintain or improve facilities and services each event offers, as well as working in coordination with the DCT Abu Dhabi Events Licensing System, which provides a fast effective solution for registering and licensing all events held in Abu Dhabi. It incorporates a database for event type and information, category, speakers and activities, as well as containing indicators of tourism performance, growth orientations and of an event’s success and fulfillment of its set objectives. “This new manual lays out DCT Abu Dhabi’s recommended procedures for organising and presenting consumer fairs and exhibitions. This reflects our commitment to streamlining the process of hosting events here in Abu Dhabi, and we hope the manual will act as a catalyst for entrepreneurs and small-to-medium sized businesses with an interest in putting on events in the UAE capital,” said Nasser Al Rayami, Licence & Regulatory Compliance Department Director, DCT Abu Dhabi.

The latest figures released by the Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) for the emirate’s hospitality sector show the number of hotel guests staying in Abu Dhabi during June rose by 6 per cent compared to the same month a year ago, with Saudi Arabian and American guests underpinning the uplift. Completing a record-breaking first half of the year, June’s results reveal the Department’s plans to exceed 2017’s record-breaking numbers of guest arrivals, when close to five million people stayed in the emirate, are on track. In total 339,592 visitors were guests of Abu Dhabi’s 162 hotels and hotel apartments during June, an increase of more than 19,000 over the previous year. For the first six months of 2018, the figures show Abu Dhabi upping the total number of hotel guests to the emirate by 5 per cent on the year, with 2,413,230 guests in total arriving. HE Sultan Al Dhaheri, Executive Director, Tourism Sector – DCT Abu Dhabi, added, “We are delighted to see hotel guest numbers and occupancy rates in positive territory for all three of Abu Dhabi’s distinct regions. As pleasing as it is to see visitors from both Saudi Arabia and the US arriving in such numbers, we will continue to strongly focus on all of our key markets for the second half of the year, promoting our latest tourism and cultural assets alongside the diverse range of offerings we already showcase.”

Tourists visiting the UAE will be entitled to claim back any Value Added Tax (VAT) payments they are charged. “The UAE has become a regional magnet for foreign investors and tourists, and the move to refund VAT yet again shows UAE’s strategic ability to drive the growth of the country,” said Tejas Goenka, Executive Director, Tally Solutions. Since the launch of VAT, thousands of businesses in the UAE have been using Tally’s software to comply with VAT regulations. The UAE’s Federal Tax Authority (FTA) is also working on an advanced integrated digital system to set up a direct connection with points of sale as well as with all UAE ports of entry, allowing the global operator to coordinate among retailers registered with the FTA and enable tourists to submit refund requests for their purchases. “Internationally, most countries that implement VAT have an online robust system connecting multiple refund agencies and retailers on a single platform, offering tourists a seamless and hassle-free experience while verifying, processing and disbursing the tax refunds. We are confident that the new digital system to be implemented by FTA will be at par with international standards, offering tourists and retailers easy access to claim and release refunds. Since the launch of VAT, thousands of small companies in the UAE have switched to digital platforms from manual systems, demonstrating the country’s global competitiveness,” added Tejas. While the UAE’s decision to refund value-added tax (VAT) will boost tourism, it will serve as a buoyant force for the MiCE industry as well according to Tejas.

Dubai welcomed a record 8.10 million international overnight tourists during the first six months of 2018, representing a consistent increase on the same period last year. Figures released by Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) have confirmed the continued success of the emirate’s tourism sector. A destination of choice for a number of global markets, Dubai is on track for projected growth into the second half of 2018. Top source markets continued to witness stable year-on-year performances in the first half of 2018, with India, KSA and the UK retaining their top three positions when compared to the same period last year. India again brought in the highest number of international guests, once again crossing the 1-million-mark over a six-month period, up by 3 per cent year-on-year. KSA and the UK retained their spots as the second and third largest feeder markets respectively, with the former rallying to a slight increase and remaining as the highest traffic driver from the GCC region. His Excellency Helal Saeed Almarri, Director General, Dubai Tourism, commented, “The first six months of 2018 have both generated and sustained a steady performance, supporting strong growth across our global feeder markets. Attracting 8.10 million visitors during the first half of 2018 stands us in good stead as we accelerate momentum towards our visionary aspiration of becoming the most visited city in the world.”

In its first biannual city briefing event of the year, Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) highlighted its strategic framework, activities and campaigns in line with the Tourism Vision for 2020. Hosted for hotel establishments, destination management companies, event organisers, tourism attractions and government departments, the event was held at the Conrad Dubai with approximately 1,000 attendees. Keynote speeches at the latest briefing led by His Excellency Helal Saeed Almarri, Director-General, Dubai Tourism, provided valuable insights into the growth drivers behind Dubai’s record year-to-date international visitation, providing stakeholders with an in-depth analysis of the city’s visitor demographics and visitor satisfaction results from the annual Dubai Visitor Survey. Key successes and learnings from international marketing and business campaigns were also discussed. In addition, these keynotes covered the significance of Dubai’s robust calendar of retail and festival events spearheaded by Dubai Festivals and Retail Establishment (DFRE), and Dubai College of Tourism’s first-of-its-kind multi-disciplinary educational platform for the region. Both of these are key elements of the future outlook for tourism in Dubai and set to transform the city’s fast-evolving industry and the overall visitor experience. Another keynote was delivered by Manal Al Bayat, Senior Vice President – Business Development and Integration at Expo 2020 Dubai, who provided crucial insights into what can be expected in the lead up to the event and the legacy it will leave behind.

The number of hotel guests staying in Abu Dhabi increased by 4.9 per cent during the first five months of 2018 compared to the same period last year. According to statistics from the Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi), 162 hotels, resorts and hotel apartments offering 31,236 rooms across the emirate welcomed 2,073,586 guests during January to May. The occupancy rate has averaged 75 per cent during the same period, with a 1.4 per cent increase, while the average length of stay was 2.7 nights, an increase of 2.4 per cent compared to the same period in 2017, with China topping the number of visitors, recording 192,500 visitors, an increase of 19.9 per cent. India came in second with 166,700 guests and a 22.2 per cent increase, followed by the UK with 119,900 amounting to a 12.7 per cent increase, the United States with 82,300 guests and a 25.7 per cent increase, and Germany with 71,300 guests at a 20 per cent increase. HE Saif Saeed Ghobash, Undersecretary, DCT Abu Dhabi, said, “These results demonstrate steady growth and prove Abu Dhabi’s ability to realise its strategic goals of positioning the emirate as a leading global destination through forward-looking marketing and promotional campaigns that seek to sustain growth.” While the Abu Dhabi Summer Season will run until August 18, the second half of 2018 will witness prominent events such as the Formula 1 Etihad Airways Abu Dhabi Grand Prix and Abu Dhabi Art in November, and the Abu Dhabi Food Festival in December.