Category Archives: Govt

Dubai’s Department of Economy and Tourism (DET) has launched a ‘Service Ambassador’ programme with the objective of improving the customer experience in Dubai and thereby reduce consumer complaints. The programme, developed by DET’s Commercial Compliance and Consumer Protection (CCCP) Sector and Dubai College of Tourism (DCT) in cooperation with the Dubai Festivals and Retail Establishment (DFRE) features a specialised course designed to assist employees in businesses and commercial groups elevate the quality and efficiency of their customer service. The Service Ambassador programme is part of a series of innovative initiatives being launched by CCCP to support business and enable merchants to maintain cordial relations with their customers. The course content will be offered online on DCT’s smart learning platform. Merchants can subscribe to the programme and trainees can log in and start learning from anywhere, anytime. Mohammed Ali Rashed Lootah, CEO of Commercial Compliance and Consumer Protection sector stated that the Service Ambassador programme has been meticulously developed to address the most important aspects defining customer happiness, including service quality, warranty obligation as well as merchant-consumer relations and interaction. “Shopping being a major factor in driving growth of tourism and retailing in Dubai, it’s important for businesses and all commercial outlets to maintain an exceptional level of customer service. The Commercial Compliance and Consumer Protection Sector and Dubai College of Tourism have jointly developed this programme drawing on our insights on the customer’s journey and expectations on shopping in Dubai,” Lootah said. Ahmed Al Khaja, CEO, Dubai Festivals and Retail Establishment, said: “Dubai continues to grow its reputation as a top retail destination globally through an integrated shopping experience that features a broad spectrum of dining and entertainment. The new …

Almosafer and The Tourism Authority of Thailand signed a Memorandum of Cooperation (MOC) to boost tourism between the Kingdom of Thailand and GCC countries. Almosafer’s consumer segment and The Tourism Authority of Thailand will work together to promote and develop quality tourism experiences in Thailand for travellers from GCC countries, with a focus on key niche markets including sport tourism, luxury tourism, and health and wellness tourism. Muzzammil Ahussain, Executive Vice President of Almosafer, said: “The signing of the Memorandum of Cooperation with The Tourism Authority of Thailand today is an important step in meeting the growing demand for tourism from the GCC to Thailand. This partnership will provide our consumers with the best experiences while strengthening ties between the Kingdom of Saudi Arabia and the Kingdom of Thailand. Thailand is an increasingly popular destination and we look forward to working together with The Tourism Authority to enable many visitors from the GCC to experience all that Thailand has to offer.” The MOC follows the announcement on 9 March 2022 permitting Saudi nationals to travel to Thailand which marked the end of a travel ban for nationals wanting to visit the popular Southeast Asian destination. Since the announcement, Almosafer has experienced huge growth in demand for travel from Saudi Arabia to Thailand with a 470% increase in demand compared to January 2022 and a 268% increase compared to February 2022. Thailand is currently a very popular international destination for visitors from the GCC, especially from Saudi Arabia and Kuwait where Thailand ranks in the top 5 and top 9 international destinations respectively. During the month of May to date, searches for Thailand on Almosafer’s platform grew by 1100% in Saudi …

Saudi Arabian Airlines (SAUDIA) and American Express Saudi Arabia, have further strengthened their partnership by introducing the possibility for all American Express Saudi Arabia Cardmembers to transfer two Membership Rewards® points for one AlFursan mile. The announcement comes as an extension of the ongoing successful partnership between the two parties through the existing AlFursan American Express cobranded credit card that allows American Express Saudi Arabia Cardmembers to earn miles directly using the card. Present to mark the occasion during a signing ceremony at the Arabian Travel Market in Dubai, were SAUDIA’s Vice President of Marketing and Product Management, Mr. Essam Akhonbay and American Express Saudi Arabia Chief Marketing Officer, Mr. Khalid Mohammad Kayal. Commenting on the expanded partnership, Mr. Akhonbay said: “SAUDIA is proud to be building on the successful, long-standing partnership with American Express Saudi Arabia,” “Jointly, we are committed to providing members with additional convenience to maximize earned benefits and build travel journeys with flexibility in mind.” Mr. Kayal added: “Consolidating our strategic partnership with SAUDIA for the benefit of our Cardmembers is an important priority. The relationship with SAUDIA started with the successful AlFursan American Express cobrand credit card and through signing our new agreement all American Express Saudi Arabia Cardmembers will be able to access the benefit of our strategic partnership and redeem their Memberships Rewards® points toward AlFursan miles.” SAUDIA’s vast network of flights connects to more than 95 destinations across four continents. The airline recently announced the addition of 10 new international routes: Bangkok, Thailand; Barcelona and Malaga, Spain; Marrakech, Morocco; Mykonos, Greece; Moscow, Russia; Beijing, China; Seoul, South Korea; Entebbe, Uganda; Amsterdam, the Netherlands; and Chicago, Illinois in the United States of America. …

Sharjah Investment and Development Authority (Shurooq) has captured the imaginations of both market leaders and emerging players in the region’s inbound and outbound travel industry, as it announced two new mega projects in the luxury hospitality sector at the 29th edition of Arabian Travel Market (ATM), taking place at the Dubai World Trade Centre until May 12. Alongside these global announcements, three of Shurooq’s latest projects in luxury hospitality that are making eco-tourism in the region more appealing than ever, also made their ATM debut. Raising Sharjah’s profile as a leading destination in the region for heritage-inspired travel, the first Shurooq project which made a global debut on the ATM 2022 stage is: The Serai Wing, Bait Khalid bin Ibrahim – a pearl merchant’s 19th century family home in the Heart of Sharjah district, which Shurooq is converting into a modern 12-key boutique wing of The Chedi Al Bait. Launched by Shurooq in 2017 and managed by GHM Hotels, The Chedi Al Bait, Sharjah, is a 53-key hotel offering luxurious Emirati hospitality and bespoke experiences. Scheduled for completion in Q4 of 2022, the property will provide unique insights into traditional Emirati life, taking guests on a journey through the home of a family living in Sharjah, as it was, over 100 years ago. Alongside world-class accommodation and hospitality, additional guest attractions include access to the facilities of the Chedi Al Bait Hotel and access to Heart of Sharjah’s souqs and heritage areas. The second project Shurooq unveiled is the Najd Al Meqsar Village. Nestled in the mountainous terrains of the picturesque coastal city of Khorfakkan, the destination is being developed to bring travellers and residents a brand-new opportunity to experience …

High profile travel trade professionals including leading tour operators, travel agents, aviation partners, industry stakeholders as well as members of the media visited the stand to meet with members of the Jamaica delegation to discuss new and expanded partnerships, opportunities for collaboration and platforms for elevating the reputation of Jamaica as a destination of distinction for Middle East travellers. The Jamaica delegation was led by Hon. Edmund Bartlett, Minister of Tourism of Jamaica and accompanied by Donovan White, Director of Tourism, Jamaica Tourist Board along with a variety of industry representatives from Jamaica. During the first two days of the event, the delegation connected with key industry stakeholders and met with new and potential partners to discuss ways to further promote Jamaica to Middle East-based travellers. Jamaica Tourist Board also hosted a ‘Taste of Jamaica’ on stand activity for media and industry delegates from across the GCC and wider MENA region, enabling visitors to sample authentic cuisine and exquisite Blue Mountain Coffee during the networking event. Hon. Edmund Bartlett, Minister of Tourism of Jamaica commented: “We’ve seen some great interest from the MENA region and made strong headway with leading industry professionals from the region. We look forward to undertaking further meetings to discuss potential collaboration during the next two days of the show which will further raise the profile of the destination.” Donovan White, Director of Tourism, Jamaica Tourist Board commented: “We have been delighted with the warm welcome we received during the first two days of Arabian Travel Market  and were pleased to welcome new and existing partners from across the MENA region to the stand for an authentic ‘Taste of Jamaica’. The positive meetings and interactions we …

Spain Tourism Office in UAE signed an agreement with Wego, at the Arabian Travel Market. Through this collaboration, Spain Tourism & Wego to promote the ‘You deserve Spain’ campaign providing reassurance for travelers to visit the country again in the new norm. Spain is one of the top searched destinations for MENA travelers. The country is a year-round destination, packed with unique experiences, passionate people, and rich cultural traditions, not to mention its excellent dining scene, wine-making traditions and chic cities and multiple shopping avenues  across the country that is perfect for all types of travelers. Daniel Rosado, Spain Tourism, said: “We are very optimistic and with Wego as our partner, we are aiming to have a great summer and are eagerly waiting to welcome all travelers from GCC.” Mamoun Hmedan, Chief Commercial Officer and Managing Director, Middle East, North Africa (MENA) and India of Wego, said: “We are thrilled to offer another stunning destination for our users to visit. Spain is on the MENA’s top travelers’ list with over 316,000 searches in Q1 2022. This partnership is in line with our efforts to provide more choice to our users and boost tourism recovery.” Travelers are invited to experience the heritage and arts and culture of the city, the stunning beaches, the coasts, and authentic food, among many sports adventures that await all the types of travelers.    

The 21st edition of Airport Show opened in Dubai, amidst increased confidence and indications that the aviation industry is experiencing a huge surge to return to the pre-pandemic levels and sustained growth outlook. His Highness Sheikh Ahmed bin Saeed Al Maktoum, President of the Dubai Civil Aviation Authority, Chairman of Dubai Airports, and Chairman and Chief Executive of Emirates Airline and Group, inaugurated this morning the annual Airport Show, the world’s largest annual airport event, at the Dubai World Trade Centre, which will run from 17-19 May, 2022. After opening, His Highness toured the exhibitors’ pavilions, during which he was accompanied by a number of senior officials from the aviation sector from inside and outside the country, where he was briefed on the technologies and devices offered by more than 150 international companies from 20 countries around the world. Commenting on the Airport Show, His Highness stressed the importance of the exhibition at this particular time to give an additional boost to the global aviation sector, whose rapid return to the pre-pandemic stage began to appear with the high demand for travel and the announcement of the restart of development projects at the level of the world’s airports in anticipation of the next level of growth. His Highness said: “Thanks to the vision and support of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Dubai Ruler, Dubai has taken proactive steps and initiatives to deal with the pandemic and enable the rapid recovery of the travel and tourism sector in the emirate, and as a result, Dubai International Airport has retained its position as the busiest airport in the world for …

The Sharjah Commerce & Tourism Development Authority (SCTDA) concluded its participation in the 29th Arabian Travel Market (ATM), which was held at the Dubai World Trade Centre last week, where leading institutions from the travel and tourism sector gathered to discuss the future of the industry and explore opportunities. The Authority is heading the Sharjah Pavilion at ATM 2022, bringing together 24 entities from the emirate – seven government departments and 17 private entities from tourism, travel, and hospitality sectors – to shed light on Sharjah’s strategies and plans to enhance global confidence in the local tourism market in the recovery stages post-pandemic, as well as to promote major new tourism projects that will attract new categories of visitors and markets to the UAE and the Emirate of Sharjah, in particular. His Excellency Khalid Jasim Al Midfa, Chairman of SCTDA, said: “The Sharjah Commerce and Tourism Development Authority participated in this prominent event – one of the largest exhibitions in the region to focus on the travel and tourism sector. The event recorded a significant turnout from visitors, participants, and exhibitors, which is a positive indicator that the recovery of this vital sector is well under way. Tourism is a leading sector in national economies around the world, including in the UAE, and we look forward to seeing notable improvements in the coming period as aviation and travel return to normal, and given the strong dedication to enhance tourism offerings and provide high-quality services to travellers,” H.E. explained, asserting that the Authority will continue its efforts, in collaboration with its strategic partners, to develop the tourism sector in Sharjah and ensure its sustainability. The SCTDA pavilion at ATM 2022 hosted …

Durga Das Publications mourns the passing of His Highness Sheikh Khalifa Bin Zayed Al Nahyan, President of UAE and the Ruler of Abu Dhabi. We convey our heartfelt condolences to the Royal family, and to the citizens and residents of United Arab Emirates. We join the whole  nation in honouring his remarkable legacy as an exceptional  and inspiring leader. His Highness Sheikh Khalifa Bin Zayed Al Nahyan was elected as the President of UAE and the Ruler of Abu Dhabi in 2004 after the death of his father, the late His Highness Sheikh Zayed bin Sultan Al Nahyan, who was the first President to serve since the union in 1971 until the time of his death.      

It was announced by the UK Government that, from 1 June, Bahrain and Saudi Arabia will join other Gulf Cooperation Council countries with UK electronic visa waiver status, making it easier and cheaper to travel to the UK. This positive change comes as the UK is open to business and welcoming back international visitors with all COVID-19 travel restrictions lifted.  VisitBritain has already been rolling out a multi-million-pound global GREAT Britain marketing campaign “Welcome to another side of Britain” to inspire visitors to book a trip to the UK. VisitBritain Director for Asia Pacific, Middle East, Africa (APMEA) and North Asia Tricia Warwick said: “It is fantastic news that travel to the UK will become easier for travellers from Saudi Arabia and Bahrain who will now be able to obtain their British visa in 48 hours and for 30 GBP. Saudi Arabia is one of our highest spending markets, we know there is strong pent-up demand for international travel from the Gulf and making it easier for visitors to get to the UK is crucial to our message of welcome and to our competitive tourism offer. We know that GCC visitors are keen to visit the UK now that travel restrictions have eased and we can’t wait to welcome them back. GCC visitors enjoy our outstanding experiences whether that be in shopping, sports events, food or our beautiful landscapes. “VisitBritain is out in market competing hard for visitors from the Gulf at the Arabian Travel Market this week in Dubai, working with top travel trade buyers from across the region to highlight why now is a brilliant time to book a trip to Britain. We very much hope that visitors …