Category Archives: Aviation

The recent partnership between Royal Jordanian (RJ) and Tanasuk Technologies is based on producing an unprecedented performance-based enhancement on RJ’s site. Phase 1, which lasted for 10 weeks, saw a complete migration from Royal Jordanian’s previous content management system to the new and improved Sitecore Experience platform. RJ can now satisfy its customers with many flexible online touch-points. Additionally, it integrates extremely well with RJ’s marketing and digital tools, enabling customers to access an advanced website. So far, the Tanasuk team migrated over 200 pages across six different languages on RJ’s website. The next phase will consist of a complete data migration process, whereby all of RJ’s historical data from various sources and platforms will be consolidated and migrated using different Sitecore omnichannel experiences. Stefan Pichler, President/CEO, RJ said, “We are glad to work with Tanasuk Technologies which provides us with this highly customisable platform that helps RJ achieve its short- and long-term future plans to adopt a dynamic Content Management System, while integrating powerful tools, being in sync with IATA’s standards and systems.” leath Arensen, Founder, Tanasuk said, “As the first Jordanian entity to implement Sitecore, RJ is leading the way in digital transformation.Working closely with the RJ team just confirmed to us how committed they are to their customers—being one of them myself!.”

Cebu Pacific (CEB) offers 25 kilograms of additional free baggage allowance to UAE residents travelling from Dubai to Manila. Starting March 1 until November 30, 2018, all passengers originating from Dubai travelling to Manila with pre-purchased baggage allowance of 40 kilograms will receive additional 25 kilograms baggage allowance, free-of-charge. The offer will be given upon check-in of the guest at the airport. A 40-kilogram baggage allowance on Cebu Pacific costs between AED 320 and AED 340. Passengers, even those with connecting flights to other Philippine domestic destinations operated by Cebu Pacific, will get the advantage of the additional 25 kilograms being carried over up to their next flight, as long as their flight itinerary is booked under one reference number only. This promotion is not valid on return flights from the Philippines to the Middle East, and on bookings with Cebgo connecting flights.

Emirates has unveiled a brand new Business Class cabin and configuration on its Boeing 777-200LR aircraft, with new wider seats laid out in a 2-2-2 configuration for the first time. The airline has invested over US$150 million to refurbish the 10 existing 777-200LR aircraft in its fleet. The newly refurbished Emirates 777-200LR aircraft is set in a two-class configuration which offers 38 Business Class seats and 264 seats in Economy Class.  While the Business Class seats are in the same design and shape of Emirates’ latest lie-flat seats, they are now two inches wider for a more comfortable journey. The seats retain the champagne coloured finish and diamond stitch pattern on the full leather cover, and the ergonomically designed headrest revealed on Emirates’ newest Boeing 777 in November. The Business Class seat has a pitch of 72 inches and moves into a fully flat sleeping position.  It also has touchscreen controls for the seat and inflight entertainment system, several personal lighting options, privacy panels between seats, a shoe stowage area, footrest and a personal mini-bar. Luxury and comfort are at the heart of Emirates’ product refresh as overhead bins in centre of the cabin have been removed for an airier and more spacious feel on board. The cabin boasts electronic windows and the largest personal in-flight entertainment (IFE) screens in Business Class at 23 inches wide. The cabin also features the Ghaf tree – considered the national tree of the United Arab Emirates, and now a signature design on the latest Emirates aircraft.

Hahn Air has launched additional benefits for registered travel agents, including VIP flights aboard Hahn Air’s aircraft and discounts on courses provided by the Hahn Air Business School. With its global infrastructure of connections to all major Global Distribution Systems (GDS) and memberships in almost all Billing and Settlement Plans (BSPs), Hahn Air enables more than 100,000 travel agents worldwide to issue the services of over 350 air, rail and shuttle partners on its HR-169 ticket. Besides these ticketing solutions, Hahn Air also offers a growing list of services that simplify travel agents’ daily business life, ranging from generally accessible to registered agents only. Following a one-time registration on Hahn Air’s corporate website, travel agents from over 190 markets can take advantage of the exclusive list of services. The services have now been extended to include a VIP-journey from Dusseldorf to Luxembourg aboard one of Hahn Air Lines bizjet aircrafts at 50% of the official Product Experience Programme (PEP) rate.

Etihad Airways has launched its first flight to Baku, capital of Azerbaijan from Abu Dhabi. The inaugural flight, EY297, departed Abu Dhabi with a special delegation including diplomats, dignitaries, media representatives and senior members of Etihad Airways’ management team. On arrival in Baku, the aircraft was greeted with a traditional water cannon salute, followed by the customary display of the Emirati and Azerbaijani national flags from the cockpit windows. Flying three times a week using a 136-seat Airbus A320, configured with 16 seats in Business Class and 120 in Economy Class, the new flights will operate every Wednesday, Friday and Saturday, providing optimal daylight timings for guests departing and arriving in Abu Dhabi and Baku. The schedule provides convenient connections to and from the airline’s global network and has been timed evenly throughout the week to provide a mix of weekend, short stay and business travel options. Etihad Airways and Azerbaijan Airlines recently announced a codeshare partnership which now sees Azerbaijan Airlines place its ‘J2’ code on Etihad Airways services between Baku and Abu Dhabi. Under this partnership, Azerbaijan Airlines guests will be able to book codeshare flights to and from Abu Dhabi and connect onto Etihad Airways’ extensive global network.

Emirates Skywards, a loyalty programme popular for its unique offerings has reached 20 million members. Those travelling from Dubai on Emirates flights during the week beginning March 4, 2018 can look forward to surprises at check-in, onboard and in the lounges for some of its longest-standing members. In an average month, Emirates Skywards welcomes 220,000 new members across the globe. The top five countries with the largest member bases are spread across four continents reflecting Emirates’ six-continent global network. UK has the biggest membership base at 2.6 million, followed by the US with 1.8 million members, Australia with 1.7 million members and India and the UAE following closely with 1.4 million members each. “The programme has evolved in the 17 years since its inception in line with changing travel and lifestyle habits. Emirates Skywards is focused on delivering ever more personalised experiences for its members. We provide a wide array of earn and redeem options across a number of categories – travel, retail and lifestyle and across geographies, leveraging more than 100 partners worldwide,” explains Dr Nejib Ben Khedher, Senior Vice President, Emirates Skywards.

Dubai Airports has confirmed plans to close Dubai International’s (DXB) southern runway for a 45-day period in 2019 to conduct a comprehensive upgrade designed to boost safety, service and capacity levels. The upgrade work is scheduled to take place from April 16 to May 30 when passenger traffic historically ebbs due to a seasonal lull. The southern runway refurbishment project will involve the placement of approximately 60,000 tonnes of asphalt and 8,000m3 of concrete to strengthen and resurface the runway and the adjacent taxiways. While ongoing runway maintenance is scheduled on a weekly basis, more extensive upgrades require a complete closure of the runway. Dubai Airports will also use the opportunity to install 800 km of primary cables and replace over 5,500 runway lights with more modern, economic and environment friendly technology. Paul Griffiths, CEO, Dubai Airports said, “In the months ahead, we will be working closely with Dubai Aviation Engineering Projects, airlines and other stakeholders to ensure we optimise service and capacity during this period next year and minimise the impact on our customers. While we regret any inconvenience this may cause to our airline customers and passengers, these upgrades are absolutely necessary to heighten safety, boost capacity and pave the way for future growth.”

In its efforts towards international expansion, Turkish Airlines has introduced flights to Freetown, capital of Sierra Leone. With existing services to city hubs of Accra, Lagos, Bamako, Conakry, Dakar, Abidjan, Cape Town, Johannesburg and a lot more, the airline now adds Freetown as its 52nd destination in Africa. The flights will operate twice a week on Tuesdays and Saturdays. The services will provide a link between Istanbul Atatürk International Airport and the Lungi International Airport via Ouagadougou.

According to the latest report issued by Dubai Airports, passenger traffic at Dubai International (DXB) exceeded 7.9 million in January. DXB welcomed a total of 7,960,146 passengers in January, a small reduction of 1 per cent compared to 8,037,008 recorded in January 2017 when passenger volumes were boosted due to Chinese New Year which fell in February this year. South America was the top region in terms of percentage growth during the month (22.6%), followed by CIS (19.7%) – with a bulk of the increase resulting from the surge on routes like Moscow, Baku, and Kazan among others, and Africa (6.4%) propelled by the launch of new services by Med View and Emirates on routes to Abuja and doubling of Emirates’ services to Lagos. “With passenger numbers nearing 8 million during the first month of the year, we’ve had a very encouraging start to 2018,” said Paul Griffiths, CEO, Dubai Airports. “What’s even more encouraging is that processes and technologies we have implemented recently are creating a smoother experience for our customers despite the high traffic volumes.” In terms of passenger numbers, routes to the Indian subcontinent topped the list with 1,100,477 passengers followed by Saudi Arabia (650,822 passengers), and the UK (547,286 passengers). London was the top destination city with 333,286 passengers, followed by Kuwait (231,956 passengers) and Mumbai (225,776 passengers).

Collinson Group in partnership with LocusLabs is set to enhance the lounge experience and airport services available to the former’s customers, including those of Priority Pass program. LocusLabs’ location-as-a-service technology will be incorporated into the Priority Pass app, making it easier for users to locate lounges in addition to seeking out other benefits inside terminals. Additionally, those with push notifications enabled on their smart phones can receive recommendations of services when entering an airport to help them navigate to lounges and exclusive discounts. Priority Pass will be the first lounge membership program to integrate LocusLabs’ indoor mapping and way finding features within its app, through an update due in the coming weeks. Initially, key major airports will be covered including Dubai, Hong Kong, London Heathrow, London Gatwick, Singapore, Manchester, Amsterdam, Los Angeles, Mexico City and Istanbul Ataturk airports, with more locations due to follow in the coming months. Christopher Evans, Joint CEO, Collinson Group, said: “Feedback from Priority Pass members highlights the opportunities that contextually-aware mobile technologies can create as we look at smart ways to help an increasingly choice-rich traveller to make the very best use of their time at airports and other transportation hubs.”