Category Archives: Aviation

Travelport has won a competitive tender process undertaken by Air India for the sole provision of distribution of its domestic flight content. The contract will begin to come into effect from November 2018 and be fully implemented by the end of 2019. The agreement confirms Air India’s continued deployment of Travelport Rich Content and Branding, now used by over 270 airlines. This displays airlines’ graphical content, their fares families and a full range of ancillary products. Travelport has seen a rapid expansion in India in recent years following the acquisition of business from the largest online travel agencies like MakeMyTrip, Ibibo, Yatra, EaseMyTrip and ClearTrip as well as working with corporate travel agencies and new entrants to the travel sector such as Paytm. Pradeep Singh Kharola, Chairman and Managing Director, Air India, said, “Air India is pleased to award this important contract to Travelport. In written submissions and in discussion with their team, the company demonstrated a clear understanding of our needs and displayed impressive technological and financial capability. As we make the switch to Travelport, we hope to be able to deliver even better value for money and a superior distribution to our customers in India and abroad.” Gordon Wilson, President and CEO, Travelport, commented, “Travelport is delighted to have been selected by Air India to provide these services. It is another welcome endorsement of our technology and our services in India. We look forward to implementing the agreement and delivering a world-class service to the airline.”

Abu Dhabi Airports recently celebrated Customer Service Week from October 1 to 5, in recognition of the crucial role played by its customer services agents in ensuring the highest standards of excellence and customer happiness across Abu Dhabi Airports’ facilities and terminals. Marking the occasion with a number of activities and events, every day of the week, a senior member of Abu Dhabi Airports’ leadership team took on the role of a customer service agent at Abu Dhabi International Airport (AUH), serving passengers and airport visitors alongside fellow employees at the Capital’s airport. The participating executives included the company’s CEO, DCEO, and CCO. The week-long celebration is the result of Abu Dhabi Airports’ commitment to enhancing employee engagement and the National Programme for Happiness and Positivity. In addition to the participation of the senior executive team, all customer service agents across Abu Dhabi Airports’ facilities and terminals received personalised letters of appreciation for their hard work and continued service and dedication to bringing positivity and happiness to travellers across Abu Dhabi. Bryan Thompson, CEO, Abu Dhabi Airports, said, “At Abu Dhabi Airports we seek to embody the renowned Arabian hospitality, and our focus on customer service this week comes in recognition of the fact that our customer service agents are the face of our business. From the moment travellers arrive, to the moment they depart, our customer service agents work hard to ensure everyone’s needs are met with positivity and happiness.”

Uni-top Airlines is planning to operate B747 freighter flight between Kunming in China and Dubai, according to Yang Fan, Vice President, Uni-top Airlines. Addressing an air transport cooperation promotion conference held by Chinese Yunnan provincial delegation in Kempinski Hotel Mall of Emirates in Dubai, Fan said, “In order to support the development of civil aviation and trade between China and the UAE, Uni-top Airlines is planning to operate B747 freighter flight with three flights per week between Kunming and Dubai.” The Civil Aviation Administration of China (CAAC) and the Yunnan Provincial Government have jointly signed ‘The Kunming International Aviation Hub Strategic Planning’, in order to build Kunming Changshui international airport into an international hub that is safe, efficient, accessible, integrated, green and intelligent.  It is planned that by 2030, there will be 500 air routes, including 200 international and regional ones with 120 million passengers and 1.78 million tonnes cargo by running five runways in Kunming Changshui international airport. Zhang Changsheng, Deputy Director, Yunnan Provincial Development & Reform Commission and Director General, Yunnan Provincial Civil Aviation Development Administration, said, “Chinese President Xi Jinping visited the UAE in July, and the leaders of the two countries unanimously decided to upgrade bilateral relations to a comprehensive strategic partnership. We expect to strengthen joint marketing promotion for airline flights, tourism market and especially air cargo market in order to push the development of bilateral economy and trade, and we also expect to promote abundant green agricultural products with Yunnan plateau characteristics to the UAE for sharing.” Khalil Lamrabet, Director – Aviation Business Management, Dubai Airports, said, “Strengthening the tourism, trade and commercial links between China and Dubai is a key strategy for Dubai Airports. We …

Effective December 15, 2018 to January 13, 2019, Etihad Airways will increase its frequency from Abu Dhabi to London Heathrow, from three to four daily services, to meet peak demand in the festive season. The flights will be operated by a two-class Boeing 787-9 featuring 28 Business Studios and 271 Economy Smart seats. James Harrison, General Manager for Etihad Airways in the United Kingdom and Ireland, said: “We are thrilled to announce more flights to London over the festive period. This is a busy time for local guests travelling between both capitals and the extra service will allow more choice and flexibility in their travel.” In addition to the seasonal increase of service to London, Etihad Airways has also recently announced seasonal frequency increases and aircraft upgrades on a number of key routes to meet increased demand over the peak winter period. This includes additional capacity to Bahrain, Belgrade, Cairo, Istanbul, Medina and Kuwait.

flydubai has announced that it will operate flights to select destinations from Dubai World Central (DWC) in order to provide more travel options to passengers during the southern runway refurbishment project previously announced by Dubai Airports. The refurbishment project is scheduled to take place between April 16 and May 30, 2019. flydubai will operate flights to 39 destinations from DWC during the period of the refurbishment project to ensure minimum disruption to passengers’ travel plans. During this period, flights to 10 of these destinations will also be available from DXB. Flights to all other flydubai destinations will continue to operate from Dubai International (DXB). Following the completion of the runway enhancement project, flydubai will resume its flights to these 39 destinations from Dubai International (DXB). The list includes Addis Ababa (ADD), Cochin (COK), Isfahan (IFN), Faisalabad (LYP), Istanbul (SAW), Abha (AHB), Delhi (DEL), Jeddah (JED), Chennai (MAA), Sialkot (SKT), Ahmedabad (AMD), Dammam (DMM), Kabul (KBL), Muscat (MCT), Shiraz (SYZ), Amman (AMM), Gassim (ELQ), Karachi (KHI), Medina (MED), Ta’if (TIF), Bahrain (BAH), Jizan (GIZ), Khartoum (KRT), Mashad (MHD), Thiruvananthapuram (TRV), Beirut (BEY), Ha’il (HAS), Kuwait (KWI), Multan (MUX), Tabuk (TUU), Mumbai (BOM), Alexandria (HBE), Lucknow (LKO), Najaf (NJF), Colombo (CMB), Hyderabad (HYD), Lar (LRR), Riyadh (RUH).

Oman Air has lent its support to the Ministry of Tourism, Oman, by hosting a Omani-themed workshop aimed at promoting the Sultanate’s tourism stakeholders, to celebrate the upcoming Moscow service in October. The event, which was held last week in Moscow, provided an opportunity to introduce Oman Air to the Russian market as well as showcased the unique hospitality and culture of Oman. Over 200 tour operators attended the event, with delegates from Oman Air. In addition to Oman Air, Ministry of Tourism, Oman, was joined by key hotel partners, including Anantara, Kempinski, Shangri-La and Crowne Plaza Muscat. With the launch of the new Moscow service, Oman Air is pleased that travellers from Russia will now be able to take advantage of convenient and seamless global travel to destinations within the extensive network. The new daily service to Moscow Domodedovo Airport will be operated by a Boeing 737 MAX 8 with an estimated flight time of 5 hours and 55 minutes, offering 12 seats in business class and 150 in economy class. Flight WY181 will depart Muscat daily at 14.55 hours, arriving to Moscow at 19.55 hours (local time). The return flight WY182 will depart Moscow at 00.20 hours, arriving at new passenger terminal at Muscat International Airport, at 06.55 hours.

Turkish Airlines has implemented two new projects enabling business class passengers to choose their meals before the flight via “Meal selection before flight” service. With this service, applicable to the several intercontinental destinations departing from Istanbul, business-class passengers can view the meal details and visuals of the main dishes and make their choices on the webpage or mobile application. They can make their choices within the period starting from 1 week before their flight date until the last 48 hours. Turkish Airlines passengers who fly from Istanbul to Atlanta, Bangkok, Beijing, Bogotá, Boston, Cape Town, Chicago, Guangzhou, Hanoi, Havana, Ho Chi Minh City, Hong Kong, Houston, Jakarta, Johannesburg, Kuala Lumpur, Los Angeles, Manila,  Miami, Montreal, New York, Phuket, Port Louis, San Francisco, Sao Paulo, Seoul, Shanghai, Singapore, Taipei, Tokyo, Toronto, Washington DC, Caracas, Panama City, Madagascar, Durban, Maputo, and Buenos Aires can take advantage of this service. Besides, the airlines’ “Dine on demand service” will be available in all intercontinental night flights departing from and landing on Istanbul.

In order to explore new horizons and reach out to new markets, Sharjah Commerce and Tourism Development Authority (SCTDA) has begun its roadshow on September 24 to Far East Asian markets in collaboration with Emirates airline. These events, which will run till September 28, mark the Authority’s entry into the Indonesian, Malaysian and Singaporean markets for the first time. Underscoring its commitment to enhancing the efficiencies in the tourism sector through partnerships and collaborative efforts, the Authority has started holding meetings which will take place during these five days with various public and private entities, officials and agencies aimed at building long-lasting relationships with them. The Authority is keen to win new markets in the Far East region in line with its strategic efforts to attract more visitors by showcasing exceptional tourism offers during the roadshow, including key benefits and a wide array of tourism products in Sharjah. HE Khalid Jasim Al Midfa, Chairman, Sharjah Commerce and Tourism Development Authority, said, “We are working on a clear plan and strategy in line with the directives of His Highness Sheikh Dr Sultan bin Mohammad Al Qasimi, Member, Supreme Council and Ruler, Sharjah, to promote the tourism sector and make Sharjah a leading family destination in the world. Considering all the stakeholders in the public and private sectors and following the framework set forth in Sharjah Tourism Vision 2021, the tourism sector in the emirate has been able to hold a distinguished position on the global tourism map and has become a major engine of comprehensive development today, paving the way to new touristic key markets.”

Turkish Airlines hosted the Turkish Airlines Corporate Club Conference on September 17-18 in Istanbul, in partnership with the Global Business Travel Association (GBTA). The conference was an annual international event where industry leaders came together and discussed the future of business travel. The event saw 900 participants from 71 countries and the programme featured leading names in the industry, including Mike Walsh as a keynote speaker, CEO, Tomorrow, and best-selling author of the book “Futuretainment”. The theme of the conference was “Building for the Future”, featuring M İlker Aycı, Chairman of the Board and the Executive Committee, Turkish Airlines, along with Aaron Heslehurst, Television Presenter, BBC as moderator. Turkey has undergone a huge transition over recent years in developing its economy and infrastructure. To set one example in this regard, the Istanbul New Airport – a state-of-the-art facility, to be opened on October 29, will be the largest airport in the world by 2023. The much-anticipated opening of the new airport will position Istanbul as the ‘Hub of the World’, and will see 200 million passengers per year on final completion. Turkish Airlines’ expansion has increased demand for this world-class facility, which will help the national flag carrier’s goals of 120 million passengers and a fleet of 500 aircraft by 2023. Talking about the event, Aycı said, “Building on the recent economic success of our airline, 2018 is a highly significant year for the future of Turkish Airlines with the opening of Istanbul new airport in October. As the new home of Turkish Airlines, this will allow us for greater capacity and increased network, allowing corporate travellers streamlined and innovative services and state-of-the-art lounge facilities.”

Etihad Airways has unveiled its series of activities to celebrate the leadership and people of Saudi Arabia on the 88th National Day of the Kingdom. To mark the occasion on September 23, the airline’s flagship Year of Zayed-branded A380 will be deployed on EY311 and EY312, between Abu Dhabi and Jeddah. Ahmed Al Qubaisi, Senior Vice President Government & International Affairs said, “In recognition of the special bond between two countries and the increasing importance of the Saudi market to the airline, we are delighted to host this exciting programme. Over the coming months, Etihad will continue to strengthen this relationship and announce new partnerships with key Saudi Arabian organisations that will add greater value to our guests.” Etihad recently announced sponsorship of Riyadh-based Al Nassr FC, and players from the football club have recorded a special video which will be broadcast on the National Day. The airline commissioned Emirati poet, Ahmed Al Zarounei, to write a unique prose to symbolise the friendship and bond between the two countries. The 380-word Arabic poem, inspired by the A380, was transcribed on digital screens at Abu Dhabi International Airport. The gesture was captured on film and will be broadcast across Etihad’s social media channels. Guests travelling between Abu Dhabi and Saudi Arabia will receive themed chocolates and greeting cards on the National Day. All guests visiting Etihad’s lounge in Abu Dhabi will be treated to a selection of Saudi Arabian themed cuisine. The airline is also offering special fares from Saudi Arabia during the National Day celebration period.