Category Archives: Aviation

Dubai Airports has unveiled a new brand for Dubai International (DXB) that signifies Dubai Airports’ transition from airport operator to a consumer-led company to elevate the airport customer experience. The brand launch event was attended by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai; His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman of Dubai Airports; Paul Griffiths, Chief Executive Officer, Dubai Airports, as well as VVIPs of Dubai’s aviation industry, senior management of DXB, key industry stakeholders and global media. The new brand embodies the unique values of Dubai, demonstrating unmatched hospitality, a culture of imagination, openness to new ideas and a mesmerising mosaic of exciting and inspiring experiences. It will transform DXB into a destination in itself by creating exciting, immersive virtual experiences that bring iconic Dubai landmarks into the airport as well as an array of music, art, dance and even fashion exhibitions that showcase local culture and celebrate diversity. DXB will also feature zones throughout the airport’s concourses that cluster together retail, F&B and themed attractions to cater to DXB’s diverse customer base. Paul Griffiths, Chief Executive Officer, Dubai Airports, said, “We are proud to launch the new DXB brand to reflect the fresh direction and truly transform DXB into the airport of the future, one that is led by a more customer-centric approach, that incorporates the hospitality, excitement, warmth and true spirit of Dubai. The new brand represents the ways in which we connect the world, not only by physically facilitating access to over 220 destinations around the world but also by transporting our customers through their experience of different cultures, food, music …

Emirates will link Phnom Penh and Bangkok with its new daily service set to launch on June 1, 2019. The service from Dubai to Phnom Penh, via Bangkok, will provide passengers travelling between the capital cities of Cambodia and Thailand with more flight options. The new service will be operated with an Emirates Boeing 777 aircraft. Flights to Phnom Penh will depart daily from Dubai International Airport at 08:45 hrs local time and arrive in Bangkok at 18:15 hrs. The same flight will then depart Bangkok at 20:00 hrs and arrive at Phnom Penh International Airport at 21: 25 hrs. On the return segment, flight EK371 will depart Phnom Penh at 23:20 hrs and will arrive in Bangkok at 00:40 hrs on the following day. It will then set off to Dubai‎ at 02:25 hrs, arriving at 05:35 hrs. All times are local. Emirates has been serving Cambodia with its flights to Phnom Penh since July 2017, carrying over 100,000 passengers on the route to date. “We are pleased to enhance our services to these popular Southeast Asian destinations and offer more choices for travellers in Cambodia and Thailand. Passengers will not only be linked directly through our daily service but will also have access to a host of domestic and regional routes from the two countries via Emirates’ codeshare partners Bangkok Airways, Jetstar Pacific and Jetstar Asia,” said Adnan Kazim, Divisional Senior Vice President—Strategic Planning, Revenue Optimisation & Aeropolitical Affairs, Emirates. “Emirates has been proudly connecting the UAE to Cambodia since 2017, and we look forward to building on the success of this route with our new link through Bangkok. The service will provide travellers from Cambodia with easy access …

RwandAir has announced its expansion through partnership with Amadeus to adopt technology that will allow its customers to benefit from improved efficiency, better experience and increased convenience. This is in line with further boosting Rwanda as a travel destination. Last year Rwanda’s capital city, Kigali was ranked the third most popular destination in Africa to host international conferences. RwandAir was recently named the 10th most-improved airline in the world by Skytrax and has built a reputation for excellent on-time performance. Having previously provided RwandAir with distribution services, Amadeus will now roll out solutions across passenger systems, revenue management, loyalty management, payments, and data and analytics. The extended partnership intends to support RwandAir’s plans of expanding its network and fleet. Yvonne Manzi Makolo, CEO, RwandAir said, “RwandAir is committed to providing an impeccable customer experience that will fuel our continued expansion in the years to come. We look forward to an extended partnership with Amadeus that will provide us with the world-class passenger services solution with an upgrade of our reservations, ticketing, departure control, e-commerce, market intelligence and loyalty systems”. The benefits of using the Amadeus’s Passenger System (Altéa) also extend to Amadeus’ global travel seller network. Maher Koubaa, VP META, Amadeus, said, “Amadeus uses industry insights combined with smart technology to build the technology that empowers airlines, travel agents and their customers alike to streamline processes, boost convenience, build reputation and loyalty, and more. We’re proud that our partnership with RwandAir has grown so that we can continue to contribute to its growth story.”

Travelport strengthened its partnership with Qantas on a new agreement that includes a commitment to continued collaboration on the future of distribution. Following the recent announcement of the launch of Qantas Channel on August 1, 2019, which will allow agents to access content sourced from the NDC-enabled Qantas Distribution Platform, Travelport’s Managing Director of Australia and New Zealand, Scott Barber, said, “We are delighted to support Qantas as it develops its new channel and introduces the NDC standard. As the first GDS operator with an NDC booking solution available to a small group of customers, we have proven our capability to deliver this new standard. We are supporting our customers as they prepare for this new distribution era to ensure it provides seamless, integrated travel choice through access to the broadest range of content. I’d like to thank our customers for collaborating with us as we deliver the new Qantas Channel and NDC solutions which make the process of buying and managing travel better for everyone.” Commenting on the airline’s new distribution model, Vanessa Hudson, Chief Customer Officer, Qantas said the airline was pleased to be working with Travelport to make the Qantas Channel available to their agents globally. “The digital environment has changed the way we need to work with our trade partners, and our new technology paired with this new Qantas Channel agreement will support us on the journey to delivering our vision for our mutual customers. We’re excited to continue to innovate with our trade partners and share in the benefits of this new technology.” Travelport recently outlined its 2019 NDC roadmap after the successful onboarding of the first group of travel agencies to receive access to NDC content …

Etihad Airways is set to operate Airbus A380 on its daily service linking Abu Dhabi and Seoul, effective July 1, 2019. The South Korean capital’s Incheon Airport now joins London Heathrow, Paris Charles de Gaulle, New York JFK and Sydney as a destination served by the airline’s award-winning aircraft. Robin Kamark, Chief Commercial Officer, Etihad Aviation Group, said, “Since the launch of our services to Seoul Incheon in December 2010, the route has proved tremendously successful and we have welcomed over 1.2 million guests on our flights to and from Korea since then. This reinforces the strong ties between the two countries and the importance Etihad continues to place on the Korean market. The introduction of Airbus A380 will provide guests with the most revolutionary in-flight experience. The Etihad A380 embodies our ‘Choose Well’ brand promise perfectly, offering every type of traveller a flying experience tailored to meet their requirements and to capture their imagination.” Etihad Airways’ 486-seat A380 will provide customers on the route with new in-flight experiences such as The Residence, a luxurious three-room cabin which can accommodate two guests in complete privacy and nine private First Apartments. The double-decker aircraft also boasts 70 Business Studios and 405 Economy Smart Seats. This includes 80 Economy Space seats with a seat pitch of up to 36 inches.

Etihad Airways and Royal Jordanian have announced a new codeshare partnership to provide customers with greater access to key leisure and business destinations in North Africa, Europe, Canada, Asia and Australia. This is the first such partnership between the two airlines which offer multiple daily services between their respective hubs in Abu Dhabi and Amman. The partnership will see Etihad Airways place its ‘EY’ code on Royal Jordanian’s flights from Abu Dhabi via Amman’s Queen Alia International Airport to Larnaca and Berlin, while Algiers, Tunis, Vienna and Montreal will be added to the agreement soon. In turn, Royal Jordanian will initially place its ‘RJ’ code on Etihad Airways services from Amman to Abu Dhabi and vice versa, and then from the UAE capital to Brisbane and Seoul. Subject to government approval, RJ will also market Etihad flights from Abu Dhabi to Ahmedabad, Bangalore, Calicut, Cochin, Delhi, Chennai, Mumbai, Hyderabad, Trivandrum, Manila, Beijing and Shanghai. Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group, said, “This partnership reinforces the deep cultural, tourism and trade connections between the UAE and Jordan, and opens up a new world of opportunities for our customers. Both the airlines share the common values of genuine Arabian hospitality and service, combined with the next-generation fleets, enviable reputations for efficiency and reliability, and a combined network spanning the globe.” Stefan Pichler, President and CEO, Royal Jordanian, said, “We are delighted to have Etihad Airways beside our codeshare partners who help us grow in different markets. This move is bound to expand our presence in Asia and Australia, which are key destinations for many RJ customers. This commercial partnership offers convenient transiting in Amman and Abu Dhabi to their final …

Emirates and China Southern Airlines have signed a Memorandum of Understanding (MoU) to progress on a comprehensive reciprocal codeshare agreement, which is set to open up new destinations for passengers travelling between China, Middle East and Africa. The partnership with the Guangzhou-based carrier also allows Emirates’ passengers to enjoy seamless connectivity on domestic flights within China, adding eight new destinations to its global network. The Chinese cities covered by the codeshare agreement include Fuzhou, Chongqing, Kunming, Qingdao, Xiamen, Chengdu, Nanjing and Xi ‘an during the initial phase of the partnership, subject to necessary government approvals. Passengers travelling from China will have more choice and travel seamlessly with minimum connection times when flying to destinations in Emirates’ Middle East network such as Riyadh, Jeddah, Dammam, Muscat, Kuwait and Cairo. The codeshare agreement also includes flights to African destinations such as Seychelles and Lagos, operated by Emirates. With the UAE’s visa-free policy for Chinese visitors, passengers can also enjoy hassle-free stopovers in Dubai and experience what the city has to offer before flying to their final destinations. The codeshare partnership will provide customers with the simplicity of purchasing connecting flights using one reservation and a smooth ticketing, check-in, boarding and baggage check experience during the entire journey. “We’re pleased to establish a partnership with China Southern Airlines, allowing Emirates’ customers to benefit from increased choice, flexibility and ease of connection to different cities across China’s provinces, by connecting in Guangzhou. The addition of the eight domestic routes in the initial stage expands our reach in China, beyond the three Chinese hub cities of Beijing, Shanghai and Guangzhou,” said Adnan Kazim, Divisional Senior Vice President of Strategic Planning, Revenue Optimisation & Aeropolitical Affairs, …

Ethiopian Airlines has recently inaugurated a state-of-the-art passenger terminal and its Skylight Hotel in the presence of FDRE Prime Minister H E Dr Abiy Ahmed, African Union Chairperson H E Moussa Faki, ministers, high level government officials, Ethiopian Airlines’ Board Members, Ethiopian Airlines’ Group CEO Tewolde GebreMariam, Executive Management Members and invited guests. After presiding over the ribbon-cutting event at the new Skylight Hotel, the largest in Ethiopia, Dr Ahmed, accompanied by AU Chairperson and other dignitaries, toured the hotel’s facilities including the spacious executive suites. At the passenger terminal inaugural event that ensued, Ahmed remarked, “Ethiopian Airlines is our national pride and a special icon among our companies as it carries our common name Ethiopia and our national flag. We would like all employees of the airline here and elsewhere to know that we speak of you with pride. The new hotel will enable us to attract tourists, and the airline’s offer for employees to own shares of the hotel is important as it boosts sense of ownership among staff, and will serve as a model for other companies to emulate.” Addressing the gathering at the inauguration ceremony, GebreMariam said, “This grand terminal building is further evidence of the development of Bole Airport as one of the largest and most convenient global aviation hubs. Ethiopian Skylight Hotel will enable the airline to offer packaged tour and travel programmes. Moreover, the hotel will enable Ethiopian Airlines to attract around a third of tourists out of the 6 million passengers transiting through Bole Airport to visit Ethiopia.” The new passenger terminal features the latest technology security systems, self-check-in machines, self-boarding system, comfortable lounges, duty free shops and other amenities. Ethiopian Skylight Hotel has 373 …

Turkish Airlines has announced the launch of direct flights between Sharjah and Istanbul. With existing services from Dubai International Airport and Abu Dhabi International Airport, Turkish Airlines’ new Sharjah route marks its fourth destination into the UAE. Flights from Sharjah International Airport will be operated seven times a week in both directions with the inaugural flight departing on April 5, 2019. Customers can book a ticket from Sharjah to Istanbul for a price as low as 999 AED for Economy and 5,999 AED for Business Class, flights from Sharjah to Europe for prices starting from 1,500 AED, or to the Americas for prices starting from 2,600 AED if the booking is made before March 31, for trips until July 3. All passengers booking a flight from Sharjah International Airport in February with departure in April will earn 1,000 miles for each ticket. The new route bolsters Turkish Airlines’ status as the airline that flies to the most destinations in the world, strengthening its identity as a leading global airline with one of the youngest and most modern fleets in the world. “Our aim with this new route is to meet the rising demand for greater international travel options into and out of Sharjah,” commented Ahmet Olmuştur, Chief Marketing Officer, Turkish Airlines. “The UAE is known for being a travel-hungry part of the world, and now, more customers can capitalise on Turkish Airlines’ unparalleled network of destinations as we continue to explore even more new routes..”

flydubai is set to start flights to Tashkent from March 11, 2019. The five-times weekly service between Dubai and Tashkent will become a daily operation from May 31, 2019. Business Class return fares from Dubai to Tashkent start at AED 7,500 (USD 1,785) and are inclusive of all taxes with 40 kg checked baggage, meals and in-flight entertainment. Economy Class return fares from Dubai to Tashkent start at AED 1,545 (USD 420) including 20 kg checked baggage and a meal. The carrier will operate the new route with one of its brand-new Boeing 737 MAX 8 aircraft from Terminal 3 of Dubai International (DXB). The new cabin features a flat-bed in Business Class and in addition to the extra space and privacy, passengers can sleep comfortably during their flight. Economy Class offers new RECARO seats designed to optimise space and comfort so that passengers can sit back, relax and enjoy their flight. Commenting on the launch of flights to Tashkent, Ghaith Al Ghaith, Chief Executive Officer, flydubai, said, “we are pleased to become the first UAE national carrier to offer direct flights to Tashkent, strengthening ties between the UAE and Uzbekistan via these new direct air links. This creates opportunities for further development of tourism and trade flows and is in line with our commitment to opening up previously underserved markets and offering more travel options to fly to Dubai and beyond.” Jeyhun Efendi, Senior Vice President—Commercial Operations and E-commerce, flydubai, said, “We hope the new route will be a popular choice for passengers travelling from Dubai and the GCC looking for new hidden gems within a short flying distance from our hub in Dubai.”