The International Air Transport Association (IATA) announced global passenger traffic results for March 2020 showing that demand (measured in total revenue passenger kilometers or RPKs) dived 52.9% compared to the year-ago period. This was the largest decline in recent history, reflecting the impact of government actions to slow the spread of COVID-19. In seasonally adjusted terms, global passenger volumes returned to levels last seen in 2006. March capacity (available seat kilometers or ASKs) fell by 36.2% and load factor plummeted 21.4 percentage points to 60.6%. “March was a disastrous month for aviation. Airlines progressively felt the growing impact of the COVID-19 related border closings and restrictions on mobility, including in domestic markets. Demand was at the same level it was in 2006 but we have the fleets and employees for double that. Worse, we know that the situation deteriorated even more in April and most signs point to a slow recovery,” said Alexandre de Juniac, IATA’s Director General and CEO. “The industry is in free fall and we have not hit bottom. But there will come a time—soon, I hope—when authorities will be ready to begin easing restrictions on mobility and opening borders. It is imperative that governments work with industry now to prepare for that day. It is the only way to ensure that we have measures in place to keep passengers safe during travel and reassure governments that aviation will not be a vector in the spread of the disease. We must also avoid the confusion and complexity that followed 9/11. Global standards that are mutually accepted and operationally practicable will be mission-critical to achieving this. The only way to get there is by working together,” said de …

Turkish Airlines performed one of the most significant flights on April 23, the 100th anniversary of the founding of the Grand National Assembly, and National Sovereignty and Children’s Day. The TC-JJF registered Boeing 777-300 (ER) type aircraft, which arrived in Ankara in the morning for this special flight, took off from Esenboğa Airport on April 23 at 09:40, local time. Representing the date April 23, 1920, flight TK1920 lasted approximately two hours and followed a route in which the crescent and star symbols in the Turkish flag were drawn. After the flight, which was followed by many through the live air traffic site Flightradar24 that provides flight tracking data, a crescent-star route emerged and passed into Turkish aviation history. Cpt. ÖnerSamyel and Cpt. Murat Gülkanat, who made this meaningful flight that left its mark in the heavens, made a special announcement in the sky above the Assembly building itself, which was opened 100 years ago. In the announcement referring to the statement of Gazi Mustafa Kemal Atatürk, ‘Sovereignty unconditionally belongs to the nation’, it was emphasised that Turkish Airlines ensured that his legacy lived on in the skies. Turkish Airlines Chairman of the Board and the Executive Committee, M. İlkerAycı said, “The inauguration day of the Grand National Assembly of Turkey, founded a hundred years ago to represent the will of a nation which went great lengths to ensure its freedom and independence, was gifted to our children by its founder Ghazi Mustafa Kemal Atatürk as ‘April 23, National Sovereignty and Children’s Day’, reflecting the confidence in the next generation in the safekeeping of these sacred values. As our country’s national flag carrier, we dedicate today’s exclusive flight to our …

Guy Hutchinson, President and CEO of Rotana, has issued a statement outlining his hopes for the future of the hospitality industry in the wake of the current COVID-19 pandemic. Hutchinson praised the region’s governments, frontline healthcare professionals and other key workers for their decisive response to the global crisis, and urged the public to adhere to social distancing guidelines during the holy month of Ramadan. “Although we will miss our traditional gatherings, this is a sacrifice we must all be prepared to accept for the greater good. By uniting behind this shared sense of purpose, we are coming together as a community in new and profound ways,” commented Hutchinson. He went on to share details of Rotana’s efforts to support guests, staff and communities across the region, which include the adoption of stringent hygiene protocols and extending the use of Rotana properties to governments to assist in their efforts to combat the spread of the virus. The statement ended on an optimistic note, as Hutchinson shared his vision for the industry in a post-crisis landscape, “The hospitality sector will surely recover. Whether our new reality will be the same as before remains to be seen. Speaking as a passionate hotelier, I would like to think there will be some differences. I believe the dark hours we have faced will lead to a heightened appreciation for the joy of travel, making us realise just how privileged we are to serve our guests through this incredible industry. Together, we will reach those brighter days ahead.”

The German National Tourist Office, Gulf countries (GNTO) has appointed Yamina Sofo as its new Director Sales & Marketing. In her new capacity, Yamina Sofo will provide leadership and strategic direction to the Gulf region team, manage a wide range of marketing campaigns and activities as well as work closely with the local and overseas trade partners and industry stakeholders to promote ‘Destination Germany’ as a year-round travel destination throughout the Gulf region. Speaking on her appointment, Sofo commented, “I’m proud to say that Gulf region is among the Top 20 of the most important source markets to Germany and the third largest source market outside Europe. Due to its diversity, Germany is one of the preferred travel destinations for the GCC nationals, whether for wellness and recreation, nature and sightseeing or simply for entertainment and shopping – offering high quality services, great value for money, luxury accommodation and facilities as well as environmentally-friendly transportation links throughout the entire country.” Commenting on the recent lockdown, Yamina said, “In spite of the lockdown, the German National Tourist Board (GNTB) has launched “#DiscoverGermanyFromHome”, a joined communication campaign on all social media channels worldwide to communicate inspiring, emphatic and informative content with tomorrow’s travellers in an engaging and interactive way.”

Hospitality Sales & Marketing Association International Middle East (HSMAI), announces the inaugural launch of a new chapter in the Kingdom of Saudi Arabia (KSA). HSMAI Middle East is renowned for being the platform that provides practical tools, insights, and cutting-edge expertise to enable knowledge sharing and enhance professional development in the hospitality industry. It is a not for profit association that creates and curates content from thought leaders in hospitality sales, marketing and revenue optimisation, including articles, white papers, case studies, research, best practices, and more from around the globe.  “With a strong focus on education, it was a natural step to launch our next chapter in KSA,” says Mona Faraj, Managing Director of HSMAI Middle East. “We see potential to educate hotel sales, marketing and revenue management disciplines in the country, and we welcome members to take advantage of our resources and support.” The KSA chapter, formed by industry leaders, makes up the volunteer steering committee, led by Moustafa Manoon, Regional Director of Revenue Management – Middle East & Africa, Accor.  The committee members consist of these senior leaders from the KSA hospitality industry:  Ahmad Shaban, Commercial Director – KSA and Bahrain IHG; Mostafa El Anany, Regional Director of Sales – MEA Accor;  Sherif Omar, Director, Global Distribution -Shangri-La Hotels; Mohamed El Naggar, Revenue Performance Director KSA & Bahrain – IHG;  Saeed Al Aseeri, Acting General Manager BurjRafal Riyadh;  Ahmed Rasmy, Regional Director of Revenue KSA – Levant Hilton; and Mohamed Kamel, Corporate Revenue Manager – DUR Hospitality. Moustafa Manoon, Regional Director of Revenue Management – Middle East & Africa, Accor, says, “I strongly believe that HSMAI will bring great value to the hospitality industry of the country through its accumulated …

Dubai College of Tourism (DCT) has announced the launch of its new online tour guide training programme, which is designed for individuals looking to become professional certified tour guides. Upon passing the programme, applicants will receive a two-year license and will be able to apply to become professional guides for tour operators or start their own tour company. Designed to make the process of getting a tour guide license as convenient as possible, the programme will teach prospective candidates how to present Dubai and its culture to international visitors, in addition to the skills they need to excel in this position. The course, training and testing is currently available in English, with a Mandarin version being developed and to be launched soon. To enroll for the programme, one has to meet certain requirements, which are listed in the online training platform. Commenting on the programme, Essa Bin Hadher, General Manager of Dubai College of Tourism said, “One of our main goals is to ensure that anyone who visits Dubai has an unforgettable experience and is able to create memories that last a lifetime. Tour guides across the city are critical players in ensuring we achieve this, and by launching our easy-to-access programme we are also laying the groundwork for many more talented emiratis and expatriate residents to join the city’s tourist-facing workforce. With online and distance learning assuming more significance due to the current situation, we have sought to simplify the process of obtaining a Dubai tour guide license through this programme.” Once candidates have fulfilled the preliminary requirements, they need to complete three stages within a maximum of 90 days. This includes the ‘Dubai Way’ section, a 12-hour e-learning …

The Azerbaijan Tourism Board (ATB), together with the State Tourism Agency (STA) of the Republic of Azerbaijan and in cooperation with Food Safety Agency of the Republic of Azerbaijan (AQTA), has announced the launch of an innovative programme called SAHMAN (Sanitation and Hygiene Methods and Norms). It is a nationwide campaign set to transform Azerbaijan’s existing health, safety and hygiene standards. Supported by the UNWTO, it also reaffirms the country’s commitment towards providing a world-class tourism destination for its citizens and future visitors alike in the post-pandemic world. ATB is finalising talks with international firm PwC to audit and certify these standards. As part of the countrywide measures to contain the spread of COVID-19, SAHMAN is founded upon safety, transparency, social responsibility and inclusivity. The programme will adopt a holistic approach to fuel innovation across the tourism industry, ensuring the involvement of all relevant public and private partners, and the safety of those working in the sector. It will culminate with the launch of Azerbaijan’s Domestic Tourism Campaign this summer. Florian Sengstschmid, CEO of Azerbaijan Tourism Board commented, “The current global pandemic has brought to light the need to reassess and enhance our standards across the industry. The SAHMAN programme calls upon all stakeholders in Azerbaijan to adopt even better practices in their businesses in the interest of safeguarding public health and supporting the regrowth of the industry. With this long-term shift in behaviour, we aim to ensure that these higher standards will be upheld beyond the current crisis.” To launch the campaign, ATB and STA have partnered with the Azerbaijan Hotel Association (AHA), Food Safety Agency of the Republic of Azerbaijan (AQTA), regional municipalities and DMOs, with plans to …

Reed Travel Exhibitions has rescheduled the dates for the three spring global trade shows in its WTM Portfolio: WTM Latin America, Arabian Travel Market (ATM) and Africa Travel Week, which comprises of WTM Africa and International Luxury Travel Market Africa.The original dates of the events have had to be changed in response to the escalation of COVID-19. Firstly, ATM has been rescheduled from April 19-22, 2020 at Dubai World Trade Centre, UAE, to the new date of May 16-19, 2021 at the same venue. Danielle Curtis, Exhibition Director ME, Arabian Travel Market (ATM), said, “We are fully aware of the important role that ATM plays for industry professionals across the Middle East region and beyond. We are grateful for the full endorsement that we have received from our customers and partners, who assisted in helping us reach our decision and agreed the 2020 event should be rescheduled. In the meantime, while the physical show will be rescheduled to 2021, we will keep the industry connected by hosting an ATM Virtual Event from June 1-3, 2020 featuring a series of webinars, live conference sessions, speed networking events, one-on-one meetings and much more.” WTM Latin America 2020, which was due to take place from 31 March-2 April, will now be held from October 20-22, 2020 at the same venue, Expo Center Norte, in São Paulo. Luciane Leite, Director WTM Latin America, said, “We appreciate the hard work that goes into the planning and preparations that our partners and exhibitors prepare for the event and we have to unite in this challenging period. These are difficult times, but I am sure that together we will emerge stronger from this situation.” Meanwhile, Africa Travel …

The 2020 celebration took place on April 22, marks the 50th anniversary of this unified response to environmental concerns, with the theme of Earth Day 2020 being climate action. Climate change represents the biggest challenge to the future of humanity and the life-support systems that make our world habitable. As the ninth most visited tourist destination in the world, Thailand welcomes more than 39 million visitors per annum of which over 500,000 come from the MENA region. With this comes a great obligation for responsible tourism that preserves the natural habitat, wildlife and traditions of this beautiful country. For Earth Day 2020, Tourism Authority of Thailand have highlighted the best responsible and sustainable experiences for armchair travellers. From connecting with destinations on 3D live stream to supporting sustainable coffee production, families, couples and friends can contribute to this year’s Earth Day and be transported to the beauty of Amazing Thailand without travelling. Amazing Thailand offers the chance to join 3D virtual tours to 10 charming destinations in nine provinces around Thailand. This includes visits to some of Thailand’s most fascinating natural and historical sites including Wat Si Chum temple in Sukothai to the north, and the mangrove forests of Chanthaburi in the east, where virtual visitors can observe native flora and fauna. As well as uninterrupted views of these stunning landmarks without having to leave your seat, travellers are also contributing to the rest and recovery of these mass tourist sites. SonevaKiri is a luxury Thai resort with a strong focus on sustainability. It has developed its own Soneva Carbon Calculator to monitor the full footprint of its operations including energy consumption, air travel, ground travel, freight, food, paper, waste …

Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism), is offering its employees the opportunity to add value to their professional careers and broaden their skill sets through a range of online courses, while they continue to work from home due to the unprecedented situation caused by COVID-19. Offered in both Arabic and English languages, the courses can be accessed via the online platform of Dubai College of Tourism (DCT), an institution established and mandated by Dubai Tourism to provide vocational and tertiary education, specifically for Emiratis and expatriates who are keen to take up a career in tourism or be employed in tourist-facing roles across various sectors. With a specially curated curriculum that meets the needs of both students and future employers, DCT courses move away from the traditional academic university programmes to provide a hands-on approach that is unrivalled within the industry. With the office environment going virtual during the current period, the entire Dubai Tourism workforce is taking some time out from their busy work schedules to enroll for courses of their choice on DCT’s online platform. Over 30 per cent of the workforce is engaged in following the courses on a daily basis with course completion rates reaching 85 per cent. This figure easily surpasses the global average of less than 10 per cent for online learning course completion. Participants can choose from 50 different courses offering over 500 hours of learning content in the areas of business, digital marketing and the recently introduced Tips and Tricks for Microsoft Teams and the ‘Working remotely from home’ course. The diverse topics include Google Analytics for Beginners, Fundamentals of Digital Marketing, Business Writing, Enterprise Risk Management, Business Continuity, Information …