Monika Palatková, Managing Director, Czech Tourism, has announced a partnership with VFS Global in order to enter the GCC market. She says, “We have been working closely with VFS Global in India since the end of 2016 and it has proven to be successful in establishing the Czech Republic as a tourist destination in India. I am pleased to announce the expansion of our cooperation into another strategic region, the Middle East. Today, we have entered into a contractual partnership, based on which VFS Global will implement several promotional activities focused on the leisure and MICE segments in the Middle East.” She added, “Prague, the beautiful capital city of the Czech Republic, is extremely popular with tourists but there is so much more this wonderful country has to offer the discerning Indian travellers. The central promotional theme of Czech Tourism in 2017 has been Baroque. The year 2018 will be a period of celebration for the Czech Republic because it marks 100 years from the establishment of the independent country; the main focus will be monuments, places and traditions related to this period.”

India-based online travel marketplace, Ezeego1.ae entered the Middle East market with an aim to expand its global footprint in the B2B travel space. Their newly-established office in Dubai Internet City will be the headquarters and global base for strengthening its presence across the markets in Africa and the Middle East. Neelu Singh, CEO and Director, Ezaago1, said, “We started off our B2B arm in 2009 and have been in the forefront concentrating on different offerings in the market. We have already mapped the requirements of the Middle East market and have confidence that we can cater to all those conditions, necessities and constraints. Dubai will be the headquarters catering to the Middle East and Africa region as we see a very good growth potential. We believe that our global reach and technological know-how combined well with the local expertise of the travel providers can address the growing demand of inbound and outbound travel in the region. Extension of our rich B2B presence to this region will support the need of the growing client base of travel partners by providing solutions in the area of marketing, inventory management and dynamic pricing to achieve sustainable profit margins.” Ezeego1 will enable and distribute comprehensive content of hotels, holidays, acticites, cruises, cars amd travel insurance through its B2B online travel portal agent.ezeego1.ae. Travel agents, tour operators, retail and wholesale agents and destination management companies partnering with Ezeego1 can access millions of travel products on the online booking tool, avail flexible payment and settlement options, multi-currency support, customised technology and 24×7 customer support across geographies to be able to provide their customers the best travel experience.

Emirates will commence a fourth daily service from Dubai to Sydney, Australia, on its iconic A380 aircraft from March 25, 2018. The new daily service will complement Emirate’s existing three daily A380 services and improve connections globally. The move will provide passengers travelling from Europe and North Africa greater connectivity to Australia. It also builds on Emirates’ partnership with Qantas, meeting continued demand for services to Dubai and complementing Qantas’ re-routing of its current Sydney to London service via Singapore (instead of Dubai). Emirates’ new service will offer passengers an afternoon departure from Sydney and a convenient arrival in main European cities the following morning. It also introduces a new option for passengers to depart London and main European cities in the morning with an afternoon arrival in Sydney the next day with a short connection in Dubai. Between March 25 -30, 2018, the inbound service EK416 will depart Dubai at 20:40 hours, arriving in Sydney at 17:20 hours, the following day. Due to daylight savings from March 31, 2018, the arrival time changes to 16:30 hours, the following day. Between March 26-31, 2018, the outbound service EK417 will depart Sydney at 17:05 hours, arriving in Dubai at 00:25 hours the following day. Due to daylight savings from April 1, the outbound service EK417 will depart Sydney 16:15 hours, arriving the same time the following day. All services will be operated by an A380 aircraft. The A380 aircraft offers 489 seats in a three-class cabin configuration with 14 private suites in First Class, 76 flat-bed seats in Business Class and 399 spacious seats in Economy.

Having recently completed 25 years of operations in Dubai, Marhaba, the provider of premium airport passenger services, launched its first airport lounge in Australia. In addition to its new facility in Australia, Marhaba also opened a new lounge at Karachi’s Jinnah International Airport in July this year. Marhaba offers a meet and assist service and operates lounges in Dubai (DXB and DWC) and Bahrain. The spacious Melbourne lounge features seating for 200 guests, a quiet zone for relaxation, shower facilities and buffet cuisine from around the globe. Speaking at the official opening of the lounge, Gary Chapman, President, dnata, said, “Australia is a very important market for us and we continue to look for opportunities to bring more of our services to customers here.” “We already operate Australia’s leading in-flight catering company, Alpha Flight Services, and are delighted to add the Marhaba brand of airport hospitality to serve Melbourne and those passing through Melbourne Airport.” Melbourne Airport is the second busiest in Australia and one of the most important travel gateways in the country with more than 33 million passengers in 2016. International passenger traffic is expected to reach 64 million by 2033.

A new Chinese Visa Application Center in the Middle East was inaugurated at Wafi mall in Dubai under the patronage of the Consul General of the people’s republic of China Her Excellency Li Lingbing. Among those present during the inaugration were: Chen Xiongfeng, Deputy Director General, Department of Consular Affairs of the Ministry of foreign affairs China; Wei Xiaodong, Deputy Director General, Department of services for the foreign ministry home and overseas offices; Ministry of Foreign Affairs of the People’s Republic of China; Mona Hassan Al Khumairi, Deputy Director of the Ministry of Foreign Affairs and International Cooperation in Dubai; Zubin Karkaria, Chief Executive Officer, VFS Global Group and  Vinay Malhotra, Chief Operating Officer, Middle East & South Asia, VFS Global. In her address, Li Lingbing, Consul General of the Consulate General of the People’s Republic of China in Dubai, said, “The new Chinese Visa Application Service Center in Dubai will ensure visa applicants enjoy a service with higher quality, faster processing, and more convenience. The opening of this centre will be another boost for further uplift our people-to-people exchange, cultural communication and practical cooperation between China and the UAE.” Zubin Karkaria, Chief Executive Officer, VFS Global Group, said, “It is a privilege to launch the Chinese Visa Application Service Center in Dubai in partnership with the Government of the People’s Republic of China. With the advancement of trade and tourism ties between the UAE and P.R. China, we are confident this new center will be effective in meeting the rising demand of China visas for UAE travellers. For greater convenience to applicants, the new center will provide services during longer operating hours and offer applicants the option of Premium Lounge services …

Middle East Airlines, Lebanon’s national carrier, has extended its partnership with Amadeus, one of the leading providers of advanced technology solutions for the global travel industry, choosing to bolster its services by employing state-of-the-art innovations at the heart of its business operations. The extended partnership comes as Middle East Airlines aims to increase its commercial agility while gaining competitive advantages through new merchandising practices such as dynamic pricing, fare families and ancillary sales. MEA will adopt a suite of tools which optimise merchandising opportunities and which enable more personalised experiences for its customers. MEA already migrated to Amadeus’s advanced revenue management technology in November 2016. Adib Charif, Head of IT, Middle East Airlines, said: “After having enjoyed a fruitful relationship with Amadeus for several years now, we are very happy to extend our collaboration. Amadeus solutions enable us to operate efficiently, by delivering products and services that are beneficial to our customers while also keeping our operations running smoothly. The customer focus and team dedication give us great peace of mind; with Amadeus, we know our operations are in good hands.” The extension of Middle East Airlines’ contract with Amadeus will see the latter deliver a range of technology solutions. Amadeus Payment Platform will enable the activation of payment in new channels, which can allow direct collection and easy payment for ancillary services, such as excess baggage charges. The solution promises to improve productivity and enhances the user experience by managing operations from a single graphical user interface. In addition, Middle East Airlines will be adopting Amadeus Reservation Desktop web, which automates functionalities for call centre agents and enables merchandising functionalities. This will allow the airline to drastically reduce the …

Musafir.com launched its new Arabic mobile app, enabling travellers to manage their travel plans on the go and in real time. The app will be available on iOS and android platforms. It offers a range of features allowing customers to personalise their travel experience including a sub-second search on flights, express checkouts without having to fill in credit card details repeatedly, e-visa application services, holiday and hotel bookings, as well as  advanced search filters such as destinations with halal food offerings. According to a recent report by PwC titled ‘Global Megatrends and their impact on the Middle East’s travel and tourism industry’, smartphone penetration across the GCC is among the highest in the world, reaching 78 per cent in the UAE and 77 per cent in Saudi Arabia. Albert Dias, Chief Technology Officer, Musafir.com, says, “At Musafir.com, innovation is at the heart of what we do as a business and what our customers have come to expect from us. And, with the region steadily advancing towards the digitisation of the travel and tourism industry, we must ensure that our products respond to evolving customer demands. The new Arabic mobile app will give our customers more control over the travel booking process, allowing them to manage and complete their trips anytime and anywhere.”

Latvian airline, airBaltic in code share with Etihad Airways, will launch a direct service between Riga and Abu Dhabi on October 29, 2017. The four-times weekly service will depart from Abu Dhabi at 9:45 am, providing travellers from the UAE and surrounding Gulf countries with excellent and convenient access not only to the Baltic states of Latvia, Estonia and Lithuania, but also to the northern European destinations of Finland, Sweden, Norway, Denmark and Russia.  To promote the flights and act as the airline’s General Sales Agent (GSA) within the UAE, airBaltic has selected AVIAREPS. Martin Gauss, Chief Executive Officer, airBaltic, says, “We are delighted to link Latvia and the UAE with our brand-new Bombardier aircraft. Riga is a notable business and leisure hub in Northern Europe, attracting millions of passengers every year. In addition to that, our clients appreciate the convenient transfer possibilities we offer to over 60 destinations in Scandinavia, Russia and the CIS.”

KLM Royal Dutch Airlines has started a unique test for a new service on WhatsApp. KLM now offers customers around the world booking confirmation, check-in notification, boarding pass, flight status updates and asking feedback in 10 different languages on WhatsApp via the official WhatsApp Business application. KLM is one of the first companies and the very first airline worldwide with a verified WhatsApp business account. The rollout has already started in a limited number of countries, and the service will become more widely available in the coming days and weeks.

Four Seasons Hotels and Resorts and Astir Palace Vouliagmeni S.A. have announced plans to bring the first Four Seasons Hotel to Greece on the Astir Palace peninsula. Following extensive upgrades to the existing hotel, the new hotel will debut as Four Seasons Astir Palace Hotel Athens in spring 2018. Located 25 kilometres south of Athens and 24 kilometres from the Athens airport in the area of Vouliagmeni along a pristine shoreline of the Aegean coast, the new hotel will bring Four Seasons’ signature service to Greece for the first time. The peninsula, stretched across 30 hectares (75 acres) of pine-dotted and scenic landscaped gardens, also comprises upscale retail and dining options, including Matsuhisa Athens by Nobu; Astir Beach, a unique seaside concept; Astir Marina; and high-end seafront residences. “Astir Palace has always been a landmark destination of international stature, located in the Athenian Riviera, one of the most coveted areas in Greece,” says Stelios Koutsivitis, CEO, Astir Palace Vouliagmeni S.A. “We are strongly committed to embrace its legacy and elevate Astir Palace to a world-class premium destination. Our redevelopment plan includes the hotel’s complete renovation, a significant upgrade of Astir Marina, the advancement of Astir Beach, the development of up to 13 high-end residences, and the creation of Peninsula Park.