IHG Hotels & Resorts signed a management agreement with The King Abdullah Financial District Management and Development Company (KAFD DMC), a subsidiary of Saudi Arabia’s Public Investment Fund (PIF), to bring the first Kimpton hotel in the region to Riyadh, Saudi Arabia. Offering guests a personalized luxury experience, the Kimpton brand has a heartfelt approach to hospitality that has translated to unique, design-led hotels across the globe. The new Kimpton Riyadh will join existing Kimpton properties across countries including the United States, France and Scotland. With doors set to open in June 2024, the 212-key Kimpton Riyadh will mark the first foray of the luxury brand in the region. The debut comes as part of IHG’s ongoing growth strategy, aligned with the objectives of Crown Prince Mohammed Bin Salman’s Vision 2030 tourism objectives, to cater to a growing number of guests in the Kingdom who seek unique luxury experiences. In acknowledgement of the new trend towards blended travel, KAFD offers entertainment and retail, alongside its commercial office space and hospitality offerings.  The Kimpton Riyadh will be a new-build property in the heart of KAFD, Saudi Arabia’s prime business and lifestyle destination, making it a key destination hotel for the discerning business traveller.  However, in acknowledgement of the new trend towards blended travel, the hotel will also cater to those who seek a lifestyle element to their stay. Set in the heart of the Saudi capital Riyadh, 22-kilometers away from the airport, KAFD is home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences, designed to transform the way urban communities live, work, and play. A landmark development, KAFD is a key driver of Riyadh’s …

Abu Dhabi Convention and Exhibition Bureau (ADCEB) announced the redevelopment of SITE’s Arabia Chapter in Abu Dhabi. Working in partnership with the Society for Incentive Travel Excellence (SITE), DCT Abu Dhabi will oversee the growth of the Incentive Travel segment in Abu Dhabi and the wider MENA region, allowing ADCEB to raise visibility of Abu Dhabi among key audiences as a premier business events destination, tap into further networking and business opportunities and provide the regional MICE professional network with education and professional development programmes. SITE is one of the most significant MICE associations, catering to industry professionals worldwide. With a mission to drive the growth of the Incentive Travel segment, SITE’s move will benefit local and regional industry stakeholders such as tourist attractions, airlines, Destination and Event Management Companies (DMCs and EMCs), hoteliers and incentive planners. It will do this by allowing members to build their business connections on a global scale through its extensive Membership Directory, gaining access to incentive travel research, trends, and data, expanding a range of skills and experience through education and certification opportunities and enhance careers through online and in-person events. Speaking last week at the Arabian Travel Mart (ATM) 2023, Mubarak AlShamsi , Director of Abu Dhabi Convention & Exhibition Bureau, said: “With SITE’s decision to locate and redevelop their Arabia Chapter in Abu Dhabi, our local and regional incentive travel partners and professionals will benefit from having such a valuable resource at their doorstep. The Arabia Chapter relaunch in our city is a testament that Abu Dhabi is a desirable destination for this segment. We encourage our MENA stakeholders to join the SITE Arabia Chapter, become active members of the Chapter and …

SriLankan Airlines joined the Arabian Travel Mart (ATM) 2023 to boost tourism from the Middle East and North Africa. The region is an important source market for high-net worth tourists and SriLankan hopes to promote its flight services from the Middle East to Sri Lanka and beyond for leisure travel. Richard Nuttall, Chief Executive Officer Sri Lankan Airlines speaking with TravelTV Middle East highlighted the importance of the destination and the new campaign to attract hitherto unknown places in the destination. He further reiterated that currently SriLankan Airlines operates over 40 weekly flights to the Middle East spanning the key cities of Abu Dhabi and Dubai in the United Arab Emirates; Doha in Qatar; Dammam and Riyadh in Saudi Arabia; and Kuwait. The airline is now looking ahead to further strengthen its operations in the Middle East with the anticipated new aircraft deliveries to its fleet in the near future. SriLankan’s plans for the Middle East include an increase in the number of weekly flights to Abu Dhabi, Dubai and Doha and the relaunch of services to Jeddah, Saudi Arabia. He further stated, “There is a huge diaspora living in the Middle Eastern region and we want them to feel at home as soon as they board the flight, and for those tourists who will travel with us for the first time, we want them to feel the Sri Lankan hospitality as soon as they begin their journey onboard. For Middle Eastern customers seeking the thrill and vibrancy of Sri Lanka, SriLankan Airlines is arguably the best choice of travel due to the airline’s convenient and direct flight options between multiple cities across the Middle East and the island.” SriLankan …

Emirates Airline and Etihad Airways have signed a Memorandum of Understanding (MoU) to expand their interline agreement and provide travellers additional itinerary options when visiting the UAE. This first of its kind agreement between the two UAE carriers aims to capitalise on opportunities to boost tourism to the UAE from key source markets by enabling visitors to experience more than one destination in a single itinerary. This summer, customers of each airline will be able to purchase a single ticket to fly into either Dubai or Abu Dhabi, with a seamless return via the other airport. The new agreement also provides travellers planning to explore the UAE with the flexibility of one-stop ticketing for their full journey and convenient baggage check-in. In the initial stages of the expanded interline, each carrier will focus on attracting visitors to the UAE by developing inbound interline traffic from select points in Europe and China. The ‘open jaw’ arrangement will allow visitors to cover as much ground as possible when exploring Abu Dhabi, Dubai or any other emirate, saving time by removing the need to fly home via their arrival airport. Customers travelling into the UAE also have the option of ‘multi-city flights’, with the choice to travel from one city on both carriers’ networks, and conveniently returning to another point served by either Emirates or Etihad. The MoU was signed at Arabian Travel Market by Adnan Kazim, Emirates’ Chief Commercial Officer, and Mohammad Al Bulooki, Chief Operating Officer, Etihad Airways, in the presence of Sir Tim Clark, President, Emirates Airline, and Antonoaldo Neves, Etihad CEO, along with other senior representatives. Sir Tim Clark, President, Emirates Airline said: “We are pleased to be working …

Emirates has signed Memorandum of Understanding (MoU) at the Arabian Travel Market 2023 in Dubai with the Sri Lanka Tourism Promotion Bureau. The agreement reaffirms the airline’s commitment to the island-nations and outline key joint initiatives to promote trade and tourism. Emirates has pledged its renewed support to promoting tourism in Sri Lanka with an agreement that includes a host of initiatives designed to promote and play a key role in the revival of the nation’s tourism and trade industries, and comes as part of the airline’s long-standing commitment to Sri Lanka which now spans 37 years. The MoU was signed by Ahmed Khoory, Emirates’ Senior Vice President, Commercial West Asia & Indian Ocean, and K.P.P. Siriwardana, Managing Director of Sri Lanka Tourism Promotion Bureau, in the presence of Adnan Kazim, Emirates’ Chief Commercial Officer. Signalling the deepening of a strategic cooperation between Emirates and Sri Lanka Tourism forged in 2022, the new MoU details joint initiatives and opportunities for collaboration, including developing  programmes to boost tourism to the Indian Ocean nation by showcasing it to customers across its global network. The airline will also engage with its network of agents in key strategic markets to promote Sri Lanka, develop special packages tailored to new and existing traveller segments, in addition to collaborating on joint familiarisation trips to raise awareness of the destination’s many varied offerings in key feeder markets. Emirates launched its services to Sri Lanka in 1986 and since then has carried more than 11 million passengers on the route. The airline currently provides two direct daily flights to Colombo and an additional daily service via Male. It is also the only international carrier to serve the country …

Big data is having a transformative effect on hospitality across the Middle East and beyond. However, leading hoteliers speaking on the opening day of Arabian Travel Market (ATM) 2023, which will run at Dubai World Trade Centre (DWTC) until Thursday 4 May, emphasised that human intervention remains essential if owners and operators wish to derive genuine value from the information being gathered. ‘Hospitality Debate: What More Can Big Data Unlock?’ featured a range of expert insights into the power of data to improve guest experiences within the Middle East’s hospitality sector. Moderated by Paul Clifford, Group Editor – Hospitality & Design at ITP Media Group, the session saw Chris Hartley, CEO of Global Hotel Alliance; Tommy Lai, Chief Executive Officer at General Hotel Management Pte Ltd; Sandeep Walia, Chief Operations Officer – Middle East at Marriott; and Nicolas Huss, CEO of Hotelbeds, take to the ATM Global Stage to share their views. Commenting on advancements in the hospitality sector’s data capabilities over the past decade, General Hotel Management Pte Ltd’s Lai said: “It used to be you’d need a lot of people for analysis, but now, you can collect data and AI will decipher it for you. Big data and AI are evening the playing field between small groups and larger brands.” Speaking on the importance of interpretation, Marriott’s Walia said: “This technology can help guests to narrow down the hotels they would like to stay in,” noting that big data – when used in combination with AI – can help to identify the best options for customers. “But ultimately, guests have to connect with us to make the booking, so the balance between AI and the human touch is …

The last two years has seen a resurgence in air travel and while this growth trend provides a welcome boost for the aviation industry, the increase in air traffic places a greater burden on the environment. To explore solutions that go beyond carbon offsetting, Shashank Nigam, Founder and CEO, SimpliFlying gathered a panel of experts on the Global Stage at ATM 2023 to discuss the actions required to futureproof the air travel industry. The engaging panel included Brian Moran, Vice President Global Sustainability Policy and Partnerships, Boeing; Yvonne Moynihan, Chief Corporate and ESG Officer at Wizz Air and Dave Rowse CEO of CarbonClick, with each sharing their take on the strategies and challenges of flying net zero. The speakers unanimously agreed that the use of Sustainable Aviation Fuel (SAF) plays a key role, helping the industry to meet its long-term sustainability goals. Moynihan said: “From 2025, all airlines will be required to use SAF fuel. In an effort to get ahead, Wizz Air has invested £5 million (AED 22,923,120) in a UK-based SAF producer called Firefly to support the development and certification of SAF produced from sewage sludge. This agreement gives us the potential to save 1.5 million tonnes of CO2-eq. It is essential that airlines get behind SAF production because there is such limited supply currently.” The experts agree that the cost of SAF is one of the major barriers in the immediate term. Rowse commented: “Several airlines are working to tackle the prohibitive cost of SAF, including Etihad airlines which subsidises the cost for those passengers choosing to offset their journeys with SAF. It’s going to take five to 10 years before reasonable volumes are produced. While there …

Astra Tech (Astra), a leading consumer technology holding group based in the United Arab Emirates (UAE) signed a partnership with Etihad Airways, the national airline of the UAE, that will enable customers to book flights through BOTIM, the MENA region’s leading VoIP (Voice over Internet Protocol) solution, which was recently relaunched as an Ultra app. The partnership was signed today at the Arabian Travel Market, between Etihad CEO Antonoaldo Neves and Astra Tech’s Founder, Abdallah Abu Sheikh. With this partnership, Astra Tech and Etihad are providing customers with a fresh and hassle-free approach to booking flights. Through the BOTIM GPT module developed by Astra Tech, flights and other travel-related services are integrated into the Botim app, offering a convenient and innovative way for customers to book Etihad flights. The partnership aims to enhance the travel experience for customers by focusing on promotions and financing solutions, underscoring the companies’ steadfast commitment to delivering innovative and customer-focused solutions that meet the evolving needs of today’s travelers. Working together, Etihad and Astra Tech will provide customers with a comprehensive and integrated travel experience that simplifies the process of booking flights and accessing other travel-related services. The integration of flights into the Botim app enables customers to enjoy a more convenient and all-inclusive travel experience, making it easier than ever before to plan their travels. Antonoaldo Neves, CEO of Etihad Airways, said: “Etihad is excited about this new partnership with Astra Tech, as it provides a unique opportunity to launch flight bookings on Botim, a communications platform that families and friends use to stay connected. By integrating flight bookings into the application, Etihad becomes a part of the conversation, making it convenient for guests …

Sabre Corporation  and Air India announced a new multi-year deal that enables travel agents and corporations around the world to access Air India fares and seats through Sabre’s extensive global travel marketplace. Having recently placed the biggest aircraft order in aviation history for 470 aircraft, Air India is forging ahead with ambitious expansion plans. In addition to the distribution services, Air India is utilizing Sabre’s consultancy expertise to help determine optimal routes for its existing and new fleet. “The Indian travel market is back, and it’s coming back strong,” said Nipun Aggarwal, Chief Commercial & Transformation Officer, Air India. “So, we’re delighted to have re-established, and enhanced, our relationship with Sabre at this transformative time for Air India, and the wider Indian travel marketplace. This long-term global distribution partnership will support our ambitious growth plans while paving the ground for our transition towards a more dynamic, merchandising-focused model, designed to unlock the value of Air India’s products and services.” “As well as coming together once more under a new GDS agreement, we’re excited to be working hand-in-hand with Sabre’s incredibly knowledgeable consultancy team on the development of a clean-sheet, long-term network plan,” added Mr Aggarwal. “We are confident this will strengthen Air India’s position in our domestic and international routes, and help us to become more competitive on the global aviation stage. We are delighted to further strengthen our relationship with Sabre, and look forward to closer collaboration in the coming years.” Now under the ownership of the Tata Group, Air India, as part of its five-year transformation plan, titled Vihaan.AI because it means ‘the dawn of a new era’ in Sanskrit, is substantially expanding its fleet and network, revamping …

Honourable Khairul Firdaus Akbar Khan Deputy Minister of Tourism, Arts and Culture of Malaysia said during the launch, “In line with the Visit Malaysia in 2025, Tourism Malaysia will strive to attract more tourists from the Middle East to Malaysia. We are confident that we will be able to achieve our target to put Malaysia as the top destination for Muslim travelers,”. Tourism Malaysia’s efforts to publicize its comprehensive promotional activities continues to the Middle Eastern region. The Malaysian delegation is led by the The Honourable Khairul Firdaus Akbar Khan, Deputy Minister of Tourism, Arts & Culture Malaysia, to participate once again in the Arabian Travel Market (ATM) in Dubai from 1st to 4th May 2023 at Dubai World Trade Centre (DWTC). The four-day ATM offers Malaysia as an excellent platform to market and promote the latest attractions and destinations for shopping, family fun, eco-adventure, honeymoon, luxury holidays, as well as safe travel destination. ATM 2023 also marks the 29th anniversary of Malaysia’s participation in this prestigious event, which is a strong testimony to the country’s support to the event and its commitment in attracting more Middle Eastern tourists to Malaysia. As in previous years, this prestigious annual event sees the participation of a strong Malaysian delegation from 76 organizations comprising hotels and resorts, travel agents, tourism products owners, representatives from various state governments, including Langkawi Development Authority (LADA), Penang Global Tourism, Sabah Tourism Board, Sarawak Tourism Board, Tourism Melaka, Tourism Pahang, and Tourism Johor. The mission aims to reinstate and enhance the commitment to establishing good tourism cooperation, engaging in future collaborations, and cooperation with the travel and tourism industry in the region. Throughout the event, the Malaysian delegation …