ADNEC launches first online interactive chatbot platform for MiCE venues in MENA

Abu Dhabi National Exhibitions Company (ADNEC) has announced the launch of an online chatbot platform ‘Jawab,’ which has been designed and developed to effectively respond directly and automatically to enquiries from exhibitors, organisers and visitors on all event-related aspects, including the diverse range of services provided by ADNEC. With this launch, ADNEC becomes the first venue within the exhibitions and conferences sector in the MENA region to launch a customer interactive machine learning chatbot, and among the top companies globally to adopt this new technology, which contributes to facilitating and accelerating the process of providing information to public and private sector customers.
Humaid Matar Al Dhaheri, Group CEO, ADNEC said, “It is our constant endeavor to integrate the latest technological advancements seamlessly into our products and service offerings, as part of our mission to foster a culture of innovation and excellence, which effectively contributes to enhancing our competitiveness and capabilities to emphasise Abu Dhabi’s position as the regional capital for business tourism.”