Cleartrip released new research findings and travel trends through its ‘Travel Insights Report’, disclosing an optimistic consumer sentiment for travel despite the current challenging environment. Commenting on the report announcement, Stuart Crighton, Founder and CEO, Cleartrip, said, “One of the keys to recovery will be the travel industry’s ability to respond to the changing needs of passengers and our survey provides insight into latest traveller sentiments. While it is encouraging that travellers are eager to travel again, it is the responsibility of the industry to build confidence and enable customers to make the right travel decisions with accurate real-time information on safety and travel requirements.”
Adding to the findings and Insights Report reveal, Amit Taneja, CCO, Cleartrip said, “The pandemic has had a significant impact on customer behaviour. We anticipated safety and uncertainty to be a primary determinant of travel plans. In an attempt to increase customer confidence to travel, we have built TravelSafe and Flexifly, with the objectives of providing a curated view on all safety concerns that customers may have around travel and providing them with the flexibility to amend their booking with no additional charges, in case of a change in plans.”