Tag Archives: TIME Hotels

TIME Hotels looks beyond lockdown with the launch of two new flexi packages

TIME Hotels has launched two new promotional packages making it more convenient and wallet-friendly to book a stay at any of their properties in the UAE, as the country takes tentative steps to ease out of COVID-19 lockdown. Due to the current uncertainty surrounding the lifting of travel bans and the commencement of flights, TIME Hotels is rolling out a fully flexible booking option. Not only will guests be able to book now and pay for their stay when they check-in, they will also be able to take advantage of free cancellations, modify their booking free of charge, and enjoy a 4pm check-out on their final day. Mohamed Awadalla, CEO, TIME Hotels, said, “We’ve designed this package to give our loyal customers the confidence to book their stay in the knowledge that regardless of the circumstances, if bookings are cancelled or moved to alternative dates, no payment or penalties will be incurred.” “COVID-19 has impacted people more than we could have ever imagined. We therefore want to make the booking decision as simple and as risk-free as possible to ensure our guests have the opportunity to book a future trip, whether that’s with family or on business, with the understanding they won’t be impacted financially should their circumstances change. We fully believe offering uncompromising flexibility and value to our guests during these difficult times is not only the correct thing to do, but also provides the first steps of tentative recovery after COVID-19,” he added.  

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TIME Hotels expands wellness offerings across UAE properties

UAE-headquartered hospitality company, TIME Hotels, has launched a new health and wellness initiative – ‘Healthy You. Healthy World’ – across all of its properties in line with its Tomorrow’s World Corporate Social Responsibility (CSR) programme.  As part of the initiative, TIME Hotels has expanded its offering of fitness and wellness activities, introduced a new health conscious menu and participated in a wide variety of activities to help promote healthy lifestyles for both employees and in-house guests.  At TIME Oak Hotel & Suites, an aqua fitness programme for female senior citizens has been introduced, taking place daily from 7 am to 9 am; while at TIME Ruby Hotel Apartments boxing classes are taking place twice a week for members and in-house guests; and at TIME Grand Plaza swimming lessons are available for both adults and children – taking place seven days a week between 8 am and 9 am. Mohamed Awadalla, CEO, TIME Hotels, said, “Every year TIME Hotels participates in a range of activities to raise awareness of several important regional and global initiatives while also taking the opportunity to support the health and wellness of both our employees and of course our guests. Everything we do is focused on having a positive impact and creating a legacy which generations will be able to learn from for many years to come.” Adding to this, Mugs & Munch, a pastry café and lobby lounge, has created a new healthy menu with a focus on fresh and locally sourced ingredients. Awadalla shared, “Creating a menu which offers interesting and healthy food options, with a focus on fresh and local ingredients, is incredibly important to us as we continuously work to broaden our …

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Avaya transforms world’s top hotel groups with unique guest experiences

Leading hospitality providers are implementing new and innovative ways to enhance guest and staff experiences with the help of unified communications and contact center solutions from Avaya Holdings Corp., a global leader in solutions, to enhance and simplify communications and collaboration for the global hospitality industry. According to IDG, 62% of businesses believe digital transformation success is defined by excellent customer experience as measured by customer satisfaction scores. “As a significant and growing global hospitality brand known for superior guest experiences across our 5,000 resorts and hotels worldwide, Accor chooses our vendors carefully,” said Denis Collette, Global Call Centre IT manager, Accor. “We have been an Avaya customer over the last 20 years and we look to Avaya for our continued growth in enhancing our guest journey. The Avaya IX Contact Centre solution is rock solid with a history of proven reliability and support.” Moxy Hotels, Marriott’s newest brand, focuses on providing fresh and innovative experiences to guests by combining stylish design and approachable service at an affordable price point. “To ensure we are giving our guests the finest experience we knew we needed a reliable, rich-feature solution that came in at a competitive price point,” said Lowell Beebe-Center, Director of Operations, Moxy Hotels. “Connectivity today is a critical aspect of the hospitality industry. It is essential to have proper infrastructure to provide the reliable services our guests need,” said Joseph Fayad, Corporate Director IT, TIME Hotels, a chain of four resort brands based in the UAE. “Our new Avaya contact centre and unified communications platform helps make it possible for the group to automate key guest services including wake-up calls, reservation reminders, and requests for information on hotel services …

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TIME Hotels new loyalty programme for guests

UAE-headquartered TIME Hotels has signed an agreement with Dubai-based Plan B Solutions, to offer its guests the opportunity of enrolling in the TIME Elite Club Membership. The cobranding loyalty programme has two tiers, the first being a complimentary level where would be members can enroll for free, by simply downloading the eliteclub mobile app and registering. Members can earn two points for every one US dollar spent in any participating TIME hotel and points can be redeemed, through the eliteclub e-commerce platform against gift certificates, retail products or cash vouchers, which can be spent at any TIME Hotel. “Elite Club is all about adding value to our proposition. Guests can earn points every time they stay or dine with us, which can be saved and redeemed at a later stage. Although we already have a very loyal customer base, we thought this was another way of saying thank you for their continued loyalty,” said Mohamed Awadalla, CEO, TIME Hotels. The executive tier of the programme comes with an annual membership fee of AED 990, but opens the door to a world of advantages, including unlimited discounts of up to 50 per cent on F&B, free upgrades and up to 20 per cent discounts on rooms; AED 1,600 worth of complimentary voucher packages, containing free accommodation and breakfast, plus free access to 100 swimming pools and beach resorts for two people, at all hotels enrolled into the eliteclub loyalty scheme. “This loyalty programme also allows members to take advantage of considerable discounts and value-led offers, not only from TIME Hotels but from an extensive collection of bars, restaurants and experiences, as well as another 30 branded hotel partners across the globe,” …

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TIME Hotels to open five new properties across Middle East in 2019

TIME Hotels, the UAE-headquartered hospitality company and hotel operator, is set to announce plans to open five new properties across the Middle East during 2019 – as it targets 35 properties by 2025. The properties, which will see the growth and launch of existing as well as new TIME Hotel brands to key territories throughout the region, were unveiled during Arabian Travel Market 2019. Mohamed Awadalla, CEO, TIME Hotels, said, “We currently have 15 properties in operation across the UAE and wider GCC with new additions in Dubai, Sharjah and Saudi Arabia scheduled for this year as well as extending our presence to Egypt — further supporting our strategic business plan to increase our total portfolio to 35 properties across the Middle East by the end of 2025. ” TIME Hotels will debut its TIME Express Hotels brand with the opening of a property in Sharjah, during the third quarter of 2019. The three-star TIME Express Hotel Al Khan will feature 55 keys in total. In Dubai, TIME Asma Hotel is scheduled to open during the second quarter of 2019. The four-star property, located in Al Barsha, will feature 232 rooms including 12 suites. TIME Hotels opened its second property in Saudi Arabia at the beginning of April. Featuring 28 deluxe apartments — comprising four one-bedroom units and 24 two-bedroom units – TIME Dammam Residence is located 35 minutes from King Fahad International Airport and just minutes from various shopping and dining destinations in Dammam. Joining TIME Dammam Residence in the kingdom will be TIME Golden Tower Al Khobar. Scheduled to open in August 2019, the 65-key property will be strategically located on Al Khobar Main Street and within close proximity …

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TIME Hotels launches Saudi resort at WTM

TIME Hotels unveiled its first resort at WTM London with the launch of TIME Beach Villas Resort in Jeddah, Saudi Arabia. Opening its doors in December 2017, the resort will comprise 61 units with detailed Arabic architecture encompassing a full reflection of authentic Gulf design. Mohamed Awadalla, CEO, TIME Hotels, said, “This resort has been built with both corporate and leisure visitors in mind. It is perfect for long staying corporate guests as well as short stay family getaways. We, at TIME Hotels, have an in-depth understanding of these market segments, how to add value and drive in business.” Located close to the beach and at a 20 minutes’ drive from Jeddah International Airport and city centre, the midrange resort will offer fitness and leisure facilities, high-speed WiFi, LED televisions in all rooms along with concierge and business services.

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TIME Hotels receives Green Key status for all properties

UAE-headquartered hospitality company, TIME Hotels Management has achieved Green Key status for all of its hotels and hotel apartments across the hospitality groups’ entire portfolio. A leading international standard of excellence in the field of environmental responsibility and sustainable operation within the tourism industry, the Green Key award is a voluntary eco-label that represents a commitment by hospitality and tourism establishments to adhere to the strict criteria as stipulated by the Emirates Green Building Council (EGBC). To qualify for the award, TIME Hotels had to pass an exhaustive audit, which recognised TIME’s contribution towards eco-friendly programmes, such as energy and water-saving initiatives, as well as waste management projects, all of which help to reduce TIME’s carbon footprint, limiting its negative effect on the environment. Mohamed Awadalla, CEO, TIME Hotels, said, “The whole ethos of TIME Hotels is built on pursuing an active sustainability strategy that gain stakeholder traction, without whom, we would not be able to incorporate the various initiatives, events and programmes across our entire portfolio. We are no strangers to Green Key certification, but it is testament to the team that we refuse to rest on our laurels and continue to strive to become a more responsible corporate citizen.”

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TIME Hotels receive Green Key Awards

UAE-headquartered hospitality company, TIME Hotels Management, has earned its first Green Key status for all hotels and hotel apartments across the hospitality groups’ portfolio. Six TIME properties viz., TIME Oak Hotel and Suites, TIME Grand Plaza Hotel, TIME Ruby Hotel Apartments, TIME Opal Hotel Apartments, TIME Topaz Hotel Apartments and TIME Crystal Hotel Apartments, received the Green Key award; each property recognised across 12 criteria including waste management handling and guest awareness. The Green Key award is a voluntary eco-label that represents a commitment by businesses that their tourism establishments adhere to the strict criteria as stipulated by the Foundation for Environmental Education (FEE). It aims to contribute to the prevention of climate change by awarding and advocating facilities with positive environmental initiatives and, to qualify, the hotel passed an exhaustive audit.. The annual Green Key award also promotes awareness and encourages the creation of behavioural changes in guests, staff and suppliers, as well as applauding increased use of environmentally friendly and sustainable concepts and applications within hotel operations. The audit covered 12 key areas from water conservation, waste management systems and indoor environment to green activities, staff involvement and guest awareness.

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Gen Z discusses Dubai’s new tourism opportunities

Latest TIME-hosted teen-focused round table addressed Dubai’s all-round appeal as a family travel destination; panelists flagged lack of tailored activities for 13 to early 20s-year-olds as gap in the market for tourism industry. UAE-headquartered TIME Hotels, in partnership with BNC, has once again brought together a group of Generation Z teens to get their perspective on key travel and tourism issues at the second in its four-part series of round table events. Its latest roundtable event session brought together 10 students, aged 17-18 years old, from, GEMS Wellington International School, The Winchester School – Jebel Ali and Dubai English Speaking College to discuss the appeal of Dubai as a family holiday centre, and to share their insights on what the emirate can do to secure its place as a world-leading destination for family travel. The emirate has a target of 20 million visitors by 2020, and has already witnessed a year-on-year increase of 7.5% from 2014 to 2015 according to DTCM figures, reaching 14.2 million visitors, which makes it the fourth most visited city in the world. Currently, Dubai’s top three source markets are Saudi Arabia, the UK and India, and international overnight spend in the city last year saw tourism receipts totaling US$11.68 billion, according to the MasterCard Global Destination Cities Index 2015.

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