Tag Archives: Emirates

Emirates has launched its new four times weekly service to Porto, its second destination in Portugal. The new service provides travellers from across Emirates’ global network with a direct flight to the popular city in the north of the country. The inaugural flight, EK197, touched down at the city’s international airport on July 2,  marking the start of the airline’s first service to northern Portugal. The Emirates Boeing 777-200LR, in a two-class cabin configuration featuring Emirates’ newest Business Class and Economy Class seats and interiors, was welcomed by Porto Airport with a water cannon salute. Speaking at an event at the airport to celebrate the new service, Thierry Aucoc, Senior Vice President, Commercial Operations, Europe, Russian Federation and Latin America, Emirates, said, “Travellers in northern Portugal will now have a convenient and direct flight option to our Dubai hub, from where they can seamlessly access Emirates’ global network, particularly to destinations in Africa, Asia, Australia and the Middle East.” Also speaking at the event, José Luís Arnaut, Chairman of the Board, ANA Aeroportos de Portugal, said, “Emirates’ investment in this route is the result of joint efforts between the airline, ANA as well as tourism and Northern Region stakeholder teams. We are therefore excited by this new service, as it shows the region’s development and attractiveness as both a business and leisure destination.” The flight will operate on Tuesdays, Thursdays, Saturdays and Sundays, and depart Dubai as EK197 at 09:15 hrs and arrive in Porto at 14:30 hrs. The return flight, EK198, will depart Porto at 17:35 hrs and land in Dubai at 04:15 hrs the next morning.

Emirates is giving travellers to and from Oman more choice, comfort and luxury with the first arrivals of its double daily A380 services to Muscat.  Flights EK 862 and EK 864 were each welcomed with water cannon salutes upon arrival, ushering in the new services to Oman’s capital, Muscat. Sheikh Majid Al Mualla, Divisional Senior Vice President, Commercial Operations Centre, said, “The incredibly popular Emirates A380 has arrived in Oman and we are pleased to give our customers travelling between Muscat and Dubai the opportunity to experience the iconic products and services on this aircraft.” Sheikh Ayman Bin Ahmed Al Hosni, CEO of Oman Airports, said, “We at Oman Airports are proud of Muscat International Airport which has become the embodiment of the hospitality and warmth of the Sultanate of Oman.” The Muscat A380 flights will fly approximately 340 kms each way, making them the shortest A380 flights in the world. That is also shorter than the internal wiring of the A380, which when stretched from end-to-end reaches a distance of over 500 kms. The double daily A380 operations underscore Muscat International Airport’s modern infrastructure and readiness to handle aircraft operations. The twice daily A380 services operate on EK 862/863 and EK 864/865. EK862 departs Dubai at 08: 25 hrs, arriving in Muscat at 09:40 hrs. The return flight, EK 863, departs Muscat at 11:15 hrs, arriving in Dubai in the afternoon at 12:25 hrs. Emirates’ late afternoon flight EK 864 departs Dubai at 16:10 hrs and arrives in Muscat at 17:25 hrs. EK 865 departs Muscat at 19:05 hrs, arriving in Dubai at 20:15 hrs. Along with the A380 services, EK 866/867, the early morning flight, is operated with …

Emirates will be expanding its services to Jeddah and Medina with an additional 46 flights to help facilitate travel for Hajj pilgrims heading to and from the Kingdom of Saudi Arabia. The flights will be operated between July 27 and August 22 to support the Hajj journey to the Holy City of Mecca. The services will run in parallel with Emirates’ regularly scheduled services to Jeddah and Medina, and will be available to travellers holding a valid Hajj visa. This year, Emirates expects thousands of pilgrims to travel on its services for Hajj, coming from top inbound destinations such as Pakistan, the United States, Senegal, the UK, Nigeria, Indonesia, South Africa and Ivory Coast. Adil Al Ghaith, Senior Vice President, Commercial Operations, Gulf, Middle East and Iran, Emirates, said, “Hajj is one of the most significant events in the Muslim faith, and every year, Emirates’ primary focus is to help facilitate seamless travel for our Hajj passengers as they converge on the Holy City of Mecca for this once in a lifetime journey.” On the ground in Dubai, Emirates has commissioned a dedicated team to manage check-in and transfers for the seamless movement of Hajj passengers leaving from and transiting in Dubai. In the air, Emirates has planned several initiatives that uphold the values and traditions of pilgrims when travelling for Hajj. Extra provisions will be made to accommodate Hajj traveller needs such as performing ablutions and other cleansing rituals as well as advising passengers when they have entered Al Miqat zones to ensure readiness for Ihram (the point when pilgrims enter a state of sanctity) through dedicated passenger announcements.

Emirates’ first scheduled A380 services have just touched down in Boston and Amman for the summer season peak. The first scheduled A380 service landed in Amman on June 1 at 15:55 hrs local time and the second A380 service from Dubai to Boston landed at 13:50 hrs local time. Led by Captain Arif Al Reyami and Jordanian First Officer Laith Saudi, the A380 Amman service was greeted by a traditional water cannon salute. Emirates will operate its A380 aircraft to and from Amman until October 26 to cater to the increased demand for travel during the peak summer period. The airline has adjusted its schedule on one of its three daily flights (EK 903/904) with the A380. Emirates A380 operations to Boston also coincide with high customer demand during the peak summer and winter travel season and will see overall capacity increase around 45 per cent between June 1 to September 30, 2019 and December 1, 2019 to  January 31, 2020. The move to deploy the popular A380 on both routes demonstrates the airline’s flexibility to optimise the usage of its fleet to cater to passenger demand within its network. The Emirates A380 flying to Amman is set in a three-class configuration, and will have 427 seats in Economy Class on the lower deck over the months of June and July, 76 flat-bed Business Class seats and 14 luxurious First Class Suites. First and Business Class customers can catch up, network and enjoy an extensive range of beverages and delicacies in the Onboard Lounge. The Emirates A380 flying to Boston is also set in a three class cabin configuration, offering 14 private suites in First Class, 76 seats in Business …

This summer Emirates has partnered with Uber to offer UAE travellers discounted airport transfers  for those who fly Emirates Economy Class Flex Plus and Economy Class Flex. Customers can avail free or discounted airport rides to and from DXB on bookings made until July 31 for travel until August 31, 2019. UAE nationals and residents can now plan ahead and enjoy a seamless end-to-end customer travel experience this summer. Customers who book their travel in Economy Flex Plus can avail two free rides to and from DXB from anywhere in Dubai up to the value of AED 120 per trip. Customers booked in Economy Flex will get 50% off two rides, to and from DXB to anywhere in Dubai up to the value of AED 60 per trip. Passengers can avail the special offers by booking via the Emirates website during the promotional period. Khalid Bel Jaflah,  Divisional Vice President Commercial Operations — UAE and Oman, Emirates, said, “We are very pleased to strengthen our partnership with Uber and extend this popular offer to customers in our home market of Dubai. We remain committed to providing a fantastic customer experience for our customers in the UAE so they can enjoy a seamless journey on the ground and in the air.” Abdellatif Waked, General Manager, Middle East and North Africa for Uber, commented, “At Uber, we’re focused on bringing reliable transportation to the millions of customers we serve everyday, and we are delighted to see our partnership with Emirates extend to serve outbound travellers from Dubai.” The Uber promotion code offer is currently also available for Emirates passengers visiting Dubai from more than 50 global destinations within North America, South America, …

Emirates is gearing up for a big summer in Muscat with the deployment of double daily A380 flights from July 1. The airline will operate the A380 on EK 862/863 and EK864/865 to and from Muscat International Airport (MCT). Muscat will become Emirates’ shortest scheduled A380 flight, flying a distance of 340 kilometres each way. The new A380 services to Muscat demonstrate the airline’s agile approach to fleet deployment and its commitment to providing an enhanced onboard experience for its passengers. Sheikh Majid Al Mualla, Divisional Senior Vice President Commercial Operations Centre, said, “The introduction of the A380 services to Muscat means more of our customers will have the opportunity to experience our industry-leading products onboard, and will also enhance choice and travel preferences as they plan their journeys. Oman is an important destination for Emirates, and we will continue to look at ways to grow our operations in the market to best serve our customers. We thank Muscat International Airport and the government authorities for their support in making the A380 double daily operations happen.” Sheikh Aimen bin Ahmed Al Hosni, CEO, Oman Airports, said, “From its side, Muscat International Airport has demonstrated its readiness for this extraordinary event, and the arrival of these scheduled flights for this giant aircraft is a gain to prove the large airport capacity to accommodate an aircraft of this size.” The launch of the A380 flights will come exactly one year after the first deployment of a scheduled one-off A380 service that marked 25 years of operations to Oman, and reaffirmed the airport’s infrastructure readiness to handle double-decker operations. The twice daily A380 services will replace EK 862/863 and EK 864/865.

Emirates anticipates a busy weekend ahead of the Eid holiday with heavy traveller volumes to and from Dubai. The busiest time for departures in Terminal 3 will be on May 31 with over 80,000 passengers travelling abroad. Customers are reminded to arrive at the airport at least three hours before their flight departure to avoid any delays. Peak travel is expected to continue until June 3, 2019 with over 309,000 Emirates passengers travelling from Dubai during this period of time. With expected traffic congestion around Terminal 3, and road works continuing to cause traffic delays around main airport highways and roads during this time – Emirates urges customers to build in extra time for their journeys to avoid potential delays. Passengers can physically check in at the airport as early as 24 hours before flight departure, and are requested to check in no later than two hours prior to departure, regardless of class of travel. Customers who check in less than 60 minutes prior to their scheduled flight departure will not be accepted for travel. Customers can also check in online on both their desktops and mobile devices from 48 hours to 90 minutes before flight departure. In addition to online check-in services, Emirates also offers convenient car park check-in facilities. Customers can use these to check in and drop off their luggage. Alternatively, customers heading to Emirates Terminal 3 can choose to drop their luggage at one of the 46 dedicated bag drop counters in Economy Class or separate counters in First Class and Business Class from six hours to 90 minutes prior to departure. Families travelling with small children can use dedicated Family counters in Check in Zone …

Emirates is the only airline globally to have its mobile app available in 19 languages, including Arabic, English, Traditional and Simplified Chinese, Czech, French, German, Greek, Italian, Japanese, Korean, Portuguese (Brazil & Portugal), Polish, Russian, Spanish, Thai and Turkish. All the features in the Emirates app are now available in Arabic, bringing the total number of languages supported to 19. The Emirates app currently receives an average of 600,000 monthly downloads and allows users to search, book and manage their flights as well as their Emirates Skywards accounts. In recent years, the airline has been using analytical and customer behaviour insights to constantly improve its digital channels. Last financial year, a quarter of all ticket sales were made on its web and mobile channels and over 40% of customers checked-in online for their flights. “We have worked very hard to ensure our customers enjoy the same high-quality Emirates experience in the digital world as they do when enjoying our award-winning physical product and service. Our app has become a useful travel companion for more than 1.5 million travellers a month and it ensures a seamless customer journey on the go. We will continue to invest in mobile to provide an enjoyable customer experience and to make our customers’ travel journey as seamless as possible,” said Alex Knigge, Senior Vice President, Corporate Communications, Marketing and Brand (Digital). Earlier this year, the Emirates app was enhanced with new technology allowing customers to create bespoke playlists of their inflight entertainment ahead of their travel and sync it to their seats once on board, providing a world-class travel experience. The Emirates app is free to download on iOS or Android devices.

Emirates has demonstrated its commitment to fostering innovation in the global aviation industry by signing MoUs with three teams from the sixth cohort of the Dubai Future Accelerators (DFA) programme. The companies, hailing from the USA, Germany and the UK, were selected from the pool of seven participant teams that worked with Emirates through DFA for nine weeks between March and May 2019. The MoUs were signed by Adel Al Redha,  Executive Vice President and Chief Operations Officer, Emirates,  and by representatives from the shortlisted companies — Opinsta (UK), Predapp (Germany) and Verusen (USA). Emirates joined the DFA programme in 2017. In what was a first earlier this year, Emirates and the Dubai Future Foundation announced that all the teams participating in the sixth cohort of the DFA programme would be dedicated to addressing three challenges set forth by Emirates in the domains of B2B procurement, seamless customer experience, and an integrated system for crew duty travel. The teams from Cohort 6 of the DFA programme worked with stakeholders from Emirates to map out requirements, refine their proposals and develop prototype solutions. Opinsta, Predapp and Verusen were chosen based on the fit of their proposed solutions, and broader application and scalability within Emirates. Adel Al Redha said, “Over the course of nine weeks, the interactions between the teams at Emirates as well as the participants of Cohort 6 of the Dubai Future Accelerators programme have resulted in a number of options we can explore to address the challenges we had defined.” Khalfan Belhoul, CEO at Dubai Future Foundation, said, “The MoUs signed today are the outcome of DFA’s offering of an ideal setting for Emirates, the world’s largest international airline, …

The latest partnership between Emirates and Latam Airlines will connect 17 cities increasing choice, flexibility and ease of connection for Emirates passengers travelling to/from Brazil. Passengers will now be able to connect with 17 cities in Latam’s domestic network covered by the codeshare agreement including Belo Horizonte, Brasília and Foz do Iguaçu. Passengers travelling to/from these cities will now be able to connect seamlessly in São Paulo and Rio de Janeiro with Emirates’ flights to its Dubai hub, which serves over 150 destinations worldwide. The agreement will offer Emirates passengers more choice to travel to/from Brazil with minimum connection times to destinations in Emirates’ global network such as Japan, Australia and India amongst others. Codeshare routes are from/to Sao Paulo (GRU) to Belem (BEL), Belo Horizonte (CNF), Brasilia (BSB),   Campo Grande (CGR), Curitiba (CWB), Florianópolis (FLN), Fortaleza (FOR), Goiânia (GYN), Foz do Iguaçu Falls (IGU), Londrina (LDB), Manaus (MAO), Porto Alegre (POA), Recife (REC), Salvador (SSA), São Luiz (SLZ), Vitória (VIX) and from/to Rio de Janeiro (GIG):  Belém (BEL), Brasília (BSB), Curitiba (CWB),  Fortaleza (FOR), Goiânia (GYN), Iguassu Falls (IGU), Manaus (MAO), Natal (NAT) and Vitoria (VIX). “We’re pleased to establish a partnership with Latam Airlines Brazil providing our passengers with increased choice, flexibility and ease of connection to different cities within Brazil. We continuously invest in providing more benefits to our customers. With our award-winning product and strong partners in Brazil, we look forward to continue supporting the country’s growing inbound tourist numbers and business trade opportunities,” said Adnan Kazim, Divisional Senior Vice President, Strategic Planning, Revenue Optimisation and Aeropolitical Affairs, Emirates. Emirates currently serves two Brazil gateways with daily services to Dubai from Sao Paulo, operated by the …