Tag Archives: Emirates

Emirates has announced several key movements and rotations to its commercial team, both in its Dubai hub and across key markets in the Far East, West Asia and Africa. The changes place five seasoned Emirati commercial managers in key positions across the Emirates network to support its commercial strategies as the airline responds to shifting market dynamics and navigates the complex challenges posed by the global pandemic. The rotations also demonstrate the depth of UAE National talent within the global commercial team, due in large part to the exposure they are given across the airline’s network. Adnan Kazim, Emirates’ Chief Commercial Officer said: “As Emirates works through the complexities of this challenging period, we are sharpening our focus further and placing extremely capable leaders with diverse experiences to help drive commercial initiatives that stimulate demand and maximise revenue opportunities and margin performance. I am also proud of our UAE Nationals, who are well-placed to support the commercial organisation at this critical time, as we continue to build sustained momentum, restore our network foothold, and ramp up our operations to position the airline for a strong recovery.”

Due to the wake of another mutation of the Covid 19 virus Middle East nations have decided to close their borders with immediate effect. All international flights are cancelled, due to the closure of Saudi Arabian, Kuwaiti and Omani borders. Customers connecting on flights bound for these destinations will not be accepted at origin. We regret any inconvenience caused. Affected customers should contact their travel agent or contact centre for rebooking options. To receive update notifications, customers are requested to ensure their contact details are correct by visiting Manage Your Booking.

Emirates has announced that it will be operating its flagship Airbus A380 aircraft on the Dubai – Sao Paulo route between 9 and 30 January 2021. The Emirates A380 will be deployed four times weekly to Sao Paulo in response to the summer season increase in demand for travel to and from Brazil.This will be the first time that the iconic aircraft returns to South America since the suspension of passenger flights due to the COVID-19 pandemic in March 2020. Emirates resumed passenger flights to Sao Paulo in August 2020 on its Boeing 777-300ER aircraft. Customers travelling to and from Brazil on Emirates in January 2021 can once again look forward to enjoying the unparalleled Emirates A380 experience with its spacious and comfortable cabins and the unmissable signature products and services on the A380, including the iconic A380 Onboard Lounge and Shower Spa, reintroduced with additional health and safety measures. In early November, Emirates also reinstated its signature dining service across all classes while observing strict hygiene protocols. Customers can now savour multi-course meals and choose from a complimentary selection of beverages including wine and beer, as well as juices and soft drinks. Emirates’ award-winning inflight entertainment, ice, continues to add new content every month, and currently features a catalogue with over 4,500 channels. Brazilian customers travelling to much desired holiday destinations including the Maldives can stop over at Dubai to experience the city’s wide range of world-class experiences from sun-soaked beaches and heritage activities to world class hospitality and leisure facilities. Brazilian nationals can obtain a free visa on arrival at Dubai. In 2019, Dubai welcomed 16.7 million visitors and hosted over hundreds of global meetings and exhibitions, as …

Emirates has announced it will resume daily flights to Istanbul from today. In tandem with the gradual return of travel confidence and demand, Emirates continues to rebuild its network while offering customers a safe and enjoyable travel experience. Strict health and hygiene measures have been implemented across all of Emirates’ touchpoints, even as the airline brings back its signature products and services onboard and on ground. The addition of Istanbul expands Emirates’ European network to 31 destinations, enabling customers to safely and easily connect to destinations across its wide global network with one convenient stop in Dubai. Emirates flight EK 121 will depart Dubai at 14:20 hrs, arriving in Istanbul at 18:20 hrs. The return flight, EK 122, will depart Istanbul at 20:05hrs, arriving in Dubai at 01:20 hrs the following day. Flights to/from Istanbul will operate once daily by the Boeing 777- 300ER. Tickets can be booked on emirates.com, the Emirates App, Emirates sales offices, via travel agents as well as online travel agents. Dubai is open for international business and leisure visitors. From sun-soaked beaches and heritage activities to world class hospitality and leisure facilities, Dubai offers a variety of world-class experiences. It was one of the world’s first cities to obtain Safe Travels stamp from the World Travel and Tourism Council (WTTC) – which endorses Dubai’s comprehensive and effective measures to ensure guest health and safety.

Emirates’ multi-channel advertising campaign, which showcases Dubai’s diverse attractions to those seeking a winter getaway, will initially launch in the UK and key European markets on television, online and social media channels. The airline has also partnered with Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) on a promotion to offer complimentary stays at the JW Marriott Marquis to all Emirates customers visiting Dubai from 6 December until 28 February 2021. Courtesy of Dubai Tourism and Emirates, the airline’s Economy Class passengers will receive a free night’s stay, while passengers flying First or Business Class can enjoy two complimentary nights’ stay at the modern JW Marriott Marquis which is conveniently located near attractions like the Dubai Mall, BurjKhalifa and the Dubai Opera. His Excellency Helal Saeed Almarri, Director General, Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) said, “The remarkable vision and leadership of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE, and Ruler of Dubai, have been a huge source of inspiration to us all, leading to the decisive and efficient management of the pandemic and ultimately paving the way for the reopening of the city to tourists in July. Since then, Dubai has seen a steady increase in visitors, underpinned by comprehensive measures to safeguard the wellbeing of our guests. Going into 2021, Dubai will continue to strengthen its offering for business and leisure visitors with the launch of new facilities and attractions, as well as the return of world-class conferences, events and festivals including the iconic Dubai Shopping Festival, and the first ever World Expo to be held in this region.” Adnan Kazim, Emirates’ Chief Commercial Officer said, …

Emirates is expecting more than 200,000 passengers to travel through Terminal 3 at Dubai International Airport during the Christmas holiday period as UAE residents and citizens head home or abroad, according to the airline’s latest booking figures. The busiest day for the airline will be on Friday December 11, although high passenger traffic is expected to start today, and will run through December 21. In addition, more than 200,000 passengers will be arriving into Dubai on Emirates flights during that same period.Customers are reminded to check the latest travel requirements to their booked destination, and to arrive at the airport at least three hours before their flight departure. Passengers are encouraged to build in extra time in their journey to avoid delays with expected traffic congestion coming into Terminal 3. Passengers physically checking in at the airport are requested to check in no later than 3 hours prior to departure, regardless of class of travel. Customers who present themselves less than 60 minutes prior to their scheduled flight departure will not be accepted for travel. They can also check in online 48 hours to 90 minutes before flight departure. Those who opt to check-in online are reminded to visit the Emirates check-in counters at the airport to collect their boarding pass and to verify travel documents required for each destination country. Customers are also urged to use the convenient self check-in and bag drop kiosks for a more seamless airport experience. The service is available to all destinations except to the US, Canada, China, India and Hong Kong due to additional requirements from these destinations. The 32 new self-service bag drop machines and 16 self-service kiosks complement the desks manned …

Emirates has completed an intensive programme to clear its backlog of refund requests which was caused by pandemic-related travel disruption.Over the seven-month period starting April, Emirates received, validated and processed nearly 1.7 million refund requests. This resulted in the airline returning AED 6.3 billion refunds to its customers. Of this sum, AED 4.7 billion was refunded to customers who had booked directly with the airline, and the remainder was returned via travel agencies. In addition, Emirates managed over 130,000 refunds-related queries from customers and travel agency partners and made status changes to nearly 4 million flight coupons. Sir Tim Clark, President, Emirates Airline said, “In the early months of 2020, COVID-19 massively disrupted travel around the world and led to an unprecedented volume of refunds requests across the aviation and travel industry, including at Emirates. It was not a situation any airline wanted, particularly while also facing a cash crunch from drastically reduced operations. Through those difficult months, as we dealt with the impact of the pandemic on our business, we’ve never lost sight of our commitment to our customers. We still have higher volumes of refunds and flight coupon change requests compared to pre-pandemic times, but we now have the capability to manage these within a 7-day turnaround.” Sir Tim added, “In addition to honouring refunds, Emirates offered our customers flexibility to travel at a later date, and we also helped our frequent flyers to retain their tier status and introduced other ways for them to earn and burn their Miles. For those of our customers who continued to fly, Emirates offered the industry’s first free global COVID-19 cover for their added peace of mind, we put in place …

Emirates has re-launched its Dubai Connect offer which gives customers transiting through its hub a complimentary hotel stay in Dubai. The offer is available to customers booked in all classes with a best connection time that exceeds 10 hours. Dubai Connect ensures that travelling through Emirates’ hub is seamless despite the altered flight schedules during the COVID-19 pandemic.Emirates now serves over 90 destinations across six continents across the globe, connecting customers to key destinations across Europe, Asia, the Americas, Africa and Australasia with one convenient stop in Dubai. With Dubai Connect, Emirates passengers will receive a complimentary night’s stay in a 4 or 5-star hotel, ground transfers to and from the airport, meals at the hotel as well as UAE visa on arrival where required. The service aims to provide customers whose best connection time is between 10 and 24 hours, a more convenient travel journey.Emirates ensures all its customers are well catered for. Those who qualify for Dubai Connect but are unable to leave the airport, will be given access to the Emirates Dubai Connect airport lounge to unwind and relax. Customers with new or existing bookings, travelling from 1 December 2020 are eligible for the offer. Terms and conditions apply, for more information visit: Dubai Connect. Dubai is open to visitors and Dubai Connect lets them explore the bustling city on the way to their final destination at no additional cost. From sun-soaked beaches and heritage attractions to world class hospitality and leisure facilities, Dubai has something to offer at any time of day and for any type of traveller. Fly better on Emirates and enjoy over 4,500 channels of entertainment on ice – the airline’s award-winning inflight …

Emirates announced plans to operate its popular A380 aircraft four times a day to London Heathrow from November 27 and six times a week to Manchester from 2 December, and to deploy additional A380 services to Moscow from the current two-a-week, to a daily service from 25 November.Emirates will also increase flights to Birmingham and Glasgow from the current four-a-week to daily services at both cities, from 27 November and 1 December respectively. Emirates’ services to Manchester will increase from the current eight-a-week to 10 flights per week from 1 December, of which six will be served by an Emirates A380 and four with a Boeing 777-300ER. At London Heathrow, Emirates’ current twice daily A380 and once daily Boeing 777 flights will become four daily A380 services from November 27. These represent a significant expansion of Emirates services to the UK, following the recent establishment of the UK-UAE air travel corridor which has led to increased demand. Under the air travel corridor, travellers entering the UK from the UAE will not longer be required to quarantine, which is a boon for travellers, and speaks to the UAE’s rigorous and effective pandemic response. In the other direction, UK travellers heading to Dubai can opt to do their COVID-19 PCR tests 96 hours in advance of their flight, or to do the test on arrival in Dubai, adding to the ease of travel. Emirates’ enhanced services to Moscow will also meet increased demand from travellers seeking to holiday in Dubai, or at popular island destinations within easy reach through Dubai, such as the Maldives. Dubai is open for international business and leisure visitors. From sun-soaked beaches and heritage activities to world class …

Emirates’ airline iconic flagship A380 landed at Queen Alia International (AMM) as the airline resumed the operations of its popular aircraft to Amman. Customers can fly the Emirates A380 between Dubai and Amman three times a week on Wednesdays, Thursday and Fridays as part of the airline’s newly introduced expanded schedule of 10 weekly flights. The expanded schedule also includes flights EK 905 and EK 906. Emirates flight EK 905 departs Dubai at 22:15 and arrives in Amman at 23:40 local time. The return flight, EK 906 departs Amman at 01:45 and arrives in Dubai at 06:40 local time. Timings have been scheduled to facilitate more effective onward connections to destinations in the United States such as well as vital connections to European points popular with Jordanian travellers.