Tag Archives: DTCM

DTCM inks deal with Al Ansari for tourism services

Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) and Al Ansari Exchange, a UAE-based foreign exchange and worldwide money transfer firm, have signed an agreement to facilitate payments for a range of tourism and travel-related services. Under the agreement, partners of Dubai Tourism including hotels, event organisers, tour operators and tourism companies will be able to make payments for services through 183 branches of Al Ansari Exchange across the UAE. The agreement was signed by Ahmed Khalifa Alfalasi, CEO, Corporate Services and Investments, Dubai Tourism and Rashed Ali Al Ansari, General Manager, Al Ansari Exchange. Commenting on the agreement, Alfalasi said, “Dubai Tourism is pleased to enter into a strategic partnership with Al Ansari Exchange, a renowned and respected name in the UAE’s money transfer sector, which will take our payment system to the next level of reliability and convenience. This is also a reflection of the strong spirit of collaboration that exists between the government and private sectors in Dubai for the provision of world-class services to both our residents and visitors, guided by the directives of the visionary leadership. As we continuously invest in upgrading our systems and processes to ensure a seamless and satisfying experience for all our customers, this agreement means that our partners no longer need to visit Dubai Tourism offices to make payments. The new method will supplement our online payment channels that were established as part of our contribution to the Smart Government initiative.” Al Ansari said, “We are pleased to collaborate with Dubai Tourism to enable their customers to pay the travel and tourism services fees through our wide branch network across the UAE and take advantage of its convenient and …

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DTCM to release AED 250 mn in bank guarantees of tourism service providers

Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) has initiated efforts to release approximately AED250 million in bank guarantees that have been furnished by tourism-related service providers, following the waiver of this pre-requisite regulatory requirement to start a travel and tour business in the emirate. The new deregulatory measure allows for instant liquidity to be injected into Dubai’s economy, lowering the cost of doing business and supporting further investment in the sector ecosystem. Strongly aligned with the directive of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister, the UAE and Ruler, Dubai, to accelerate Dubai’s economy growth through relative strategic and regulatory initiatives, Dubai Tourism seeks to directly benefit over 2,000 travel and tour operators and agencies in Dubai. Previously, tourism companies including inbound and outbound tour operators were required to furnish a bank guarantee ranging from AED100,000 to AED600,000, depending on the type of business activity, to Dubai Tourism, as a precondition for DED to grant a trade license. Announcing the new measure, HE Helal Saeed Almarri, Director General, Dubai Tourism, said, “As we head into 2019 with a commitment to significantly boost tourism arrivals in line with our 2022-2025 tourism strategy and vision to make Dubai the world’s most visited destination, relaxing regulations in support of the business community, especially supporting start-ups and SMEs, is fundamental for sustained sector growth. Tourism is a strong contributor to Dubai’s GDP and we intend to ensure that we sustainably enhance our economic value and aid the diversification agenda for the wider UAE. As such, this deregulatory measure that has been delivered with the support of the Department of Economic Development (DED), complements many of our …

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DTCM rolls out ‘Only in Dubai’ experiences for visitors

Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) is rolling out a set of initiatives to deliver end-to-end ‘Only in Dubai’ experiences to ensure tourists get to enjoy an unforgettable stay in the emirate, and encourage repeat visitation, as part of efforts to further strengthen and sustain the city’s world-class propositions. One of the key pillars of Dubai’s Tourism Vision 2022-2025, the ‘Only in Dubai’ set of initiatives will deliver authentic and world-class end-to-end destination experiences across travel touchpoints that are tailored to relevant segments of tourists. The tourism strategy announced by Dubai’s visionary leadership aims to make Dubai the most-visited city in the world, targeting 25 million visitors annually by 2025, and the unparalleled ‘Only in Dubai’ experiences will offer regular unexpected delight moments and active reduction of detractor moments or pain points that will positively impact guest happiness to inspire the millions of tourists to re-visit Dubai. Measuring visitor recommendation and satisfaction is being done through Tourism’s Happiness Index, which was launched under His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister, the UAE and Ruler, Dubai. This index measures not only Dubai’s ability to exceed service expectations, but also helps ensure that every visitor to Dubai becomes a passionate loyalist and a firm advocate of the city. Issam Kazim, Chief Executive Officer, Dubai Corporation for Tourism and Commerce Marketing (DCTCM), said, “While our world-class propositions and experiences showcase the diversity of the destination offerings and provide segment-based preferences for tourists, we are working closely with our partners and stakeholders to curate, create and deliver personalised end-to-end experiences. Visitors will be able to enjoy at every step of their journey, which starts from …

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DTCM launches ‘B2B Attractions Marketplace’ to offer ticketing solutions

Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) has introduced business to business (B2B) online platform that offers a white-label reservation and ticketing solution for attractions and experiences to operate more efficiently, allowing better connection to their customers. Attractions will be able to create personalised ticketing systems under their own brand name, while expanding their reach and increasing their customer base to a diversified audience. Additionally, the Attractions Marketplace will equip partners with sophisticated reporting tools, with an integrated back-end system that allows analysis of ticket sales and key distribution channels, with the system also providing an interactive dashboard summarising bookings made via each sales channel, sales target performance and inventory and capacity occupancy. Launching in January 2019, the B2B ‘Attractions Marketplace’ has been designed to create a seamless technological framework to further stimulate industry cohesion through the connectivity of the city’s attractions and experiences with the global industry’s network of B2B resellers. Guided by the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister, the UAE and Ruler, Dubai, and the government’s 10X Initiative, the online marketplace will give the city’s diverse portfolio of attractions and experiences a higher level of digital maturity through robust technology, mobile transactions and timely bookings by industry resellers. Developed by Dubai-based technology provider, PrioHub, an entity under the dnata group, in partnership with PrioTicket technology, the Attractions Marketplace has been designed after conducting in-depth research into the local travel sphere and interaction with sector stakeholders to identify key challenges faced by the emirate’s attractions in marketing themselves to a global audience. Providing attractions and experiences with a world-class platform to automate their operations instead of manual …

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DTCM certifies Dubai International Hotel with five-star rating

Dubai International Hotel has been officially certified by Dubai’s Department of Tourism & Commerce Marketing (DTCM) as a five-star hotel in accordance with the standards set by Dubai’s principal tourism authority. The 5-star rating is a reflection of the high standards of features, facilities and services offered at the 530-room hotel located with Dubai International Airport. Khalid Hussain Mohammad – Supervisor, Abdulla Abbas Saleh – Inspector, Abdul Rahman Khalifa Alsuwaidi – Head of Inspection Unit and Bader Abdulla Mohammad – Deputy Director of Dubai Tourism & Commerce Marketing (DTCM) presented the plaque to Ranjan Nadarajah Managing Director and Avinash Menon, General Manager, Dubai International Hotel. Dubai Tourism recognises Dubai as a leading tourism destination and a global commercial hub, and Dubai International Hotel continues to substantially contribute to this world-class standard. Part of Dubai Airport Authority, the multi-award winning luxury hotel caters to a myriad of international travellers each day, offering the finest hospitality standards and state-of-the-art facilities. The hotel features eight restaurants and bars, Ahlan Business Class and First Class Lounges, Timeless Spa treatment rooms and bespoke Ahlan Meet & Greet Services. Ranjan Nadarajah, Managing Director, commented at the ceremony, “We are honoured to receive this recognition. Being located within Dubai Airports, Terminal 1 and 3, we are the window to this multi-cultural city and a traveller’s first and often, only impression. For the past 18 years, we have worked in tandem with Dubai Tourism and Dubai Airports to keep Dubai relevant on the world map.”

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DTCM organises #MyDubai competition to lure more visitors

The Department of Tourism & Commerce Marketing (Dubai Tourism) has announced a new social media competition under the #MyDubai initiative, offering Dubai residents the chance to win two Emirates return tickets for their friends and family to visit them in the city. The competition will select two winners each week for 15 weeks starting from October 15, 2018 to January 31, 2019. The competition calls on all residents to share compelling moments in their lives that highlight the diverse culture and soul of the city. Participants can submit their entries on the MyDubai Facebook page, or simply upload those on their personal Instagram and Twitter accounts by using #MyDubai and #MyInvite. Issam Kazim, CEO, Dubai Corporation for Tourism and Commerce Marketing said, “The passion for the emirate that exists amongst both UAE nationals and the communities of more than 200 nationalities living here is a key driver for Dubai’s success. These residents take pride in posting about their experiences in the city and sharing their special moments with the world. The best advocates of a city are the people who live in it and through this campaign, we hope to encourage residents to highlight what truly lies beneath the urban and technological experiences and highlight why Dubai has maintained its position as the fourth most-visited city in the world. What started out four years ago as a city-wide initiative to create the world’s first autobiography of a city has today grown into a mammoth library of user-generated content that has allowed us to tell a unique story by capturing real-life dynamic moments that both residents and visitors experience in this remarkable destination”.

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Golden Sands Hotel Apartments ready to welcome Russian travellers

Golden Sands Hotel Apartments is looking forward to an increased share of travellers from Russia after a successful roadshow in St Petersburg and Moscow. The team of Golden Sands Hotel Apartments joined the 2018 Dubai Tourism Russia Roadshow held from September 3 to 6, where they received great interest from travel agents and tour operators who were interested to learn about the services offered by mid-scale and budget hotels, including hotel-serviced apartments. “The Russian market is an emerging market for Golden Sands Hotel Apartments. The trip to two major cities in Russia opened a huge opportunity for the property. We received a huge number of enquiries and interests from the travellers from Russia who are looking for more affordable deals and value-based option. Dubai has traditionally been a popular tourist destination among Russians and majority prefers the beachfront properties when staying in Dubai but we saw a new segment of visitors who are willing to stay in city hotels that offer shuttle buses to take them to the beach and other popular attractions in the city,” the team said. Visitor numbers from Russia visiting Dubai have continued to rise, delivering 405,000 visitors for the first half of 2018, a growth of 74 per cent over the same period in 2017, according to figures released by DTCM. Mohammed Khoori, General Manager, Golden Sands Hotel Apartments, said, “We hope to get a share of the market, especially the Russian travellers. Based on the feedback received from our participation in the Russia roadshow, we look forward to reaping the results of our hard work this coming tourism season.”

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DTCM provides vocational education to attract tourism aspirants

Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) is providing various options for students this year with its innovative programme of vocational education offered at its Dubai College of Tourism (DCT), that was established to lay the groundwork for talented Emiratis and expatriate residents in the UAE to join the city’s rapidly evolving tourist-facing workforce. The college will commence its range of courses on September 9, 2018 and admissions for the new intake are still open. The vocational courses offered by DCT have been designed to bridge the gap between hands-on training and a conventional university degree, preparing students for exciting and rewarding career opportunities. DCT’s courses are focused around five core programme areas – Tourism, Events, Hospitality, Retail and Culinary Arts – and will help young people learn from established professionals in the industry. The programmes also include internships in the industry to provide students with valuable real-world skills and practical applications. Essa Bin Hadher, General Manager of DCT said, “Students are often faced with grave academic pressures during this nerve-wracking period around results day, with some often finding themselves in a predicament about the future of their careers. As such, it is crucial to remember that there is no right way or shortcut to success – especially in Dubai’s fast-paced tourism and hospitality industries. Dubai College of Tourism is committed to helping students develop their practical skills, industry talents and self-confidence by supporting and empowering young talent. This forms the basis of our practical courses and active industry collaborations, both aimed at providing students with a transformational educational experience that is tailored to meet the needs of future employers”.

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DTCM participates in annual recycle campaign

Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) has successfully participated in the ‘Recycle Reforest Repeat’ campaign, launched by the Emirates Environmental Group (EEG), to contribute to the national objective of reducing the level of wasted paper consumed. This, in turn, helps combat wide spread desertification, with colleagues at the department achieving results above and beyond their target, responsible for recycling 280 kg of paper during the course of one month. As an accredited UN organisation, Emirates Environmental Group (EEG) has collaborated with the United Nations Convention to Combat Desertification (UNCCD) in its efforts to restore degraded soils. The project has reinforced the need to preserve the environment by constructively engaging the community, challenging companies, academic institutions, families and individuals to a month-long mission “Recycle. Reforest. Repeat.” to collect as much wasted paper as possible to contribute to an overall campaign target. Commenting on the programme, Yousuf Lootah, Executive Director – Tourism Development & Investments, Dubai Tourism said, “Supporting initiatives such as ‘Recycle. Reforest. Repeat’ is a key enabler to help transform Dubai into a more sustainable working environment. Encouraging effective resource management by reducing the amount of wasted paper is the first step in empowering employees towards more sustainable business practices and we were delighted to extend our support to the Emirates Environmental Group to help achieve this shared vision.”

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DTCM publishes 12 steps to sustainability web manual to hotels

Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) has published the first interactive, web-based, manual under the Dubai Sustainable Tourism (DST) Initiative to help hotels and hospitality establishments map out a sustainable journey and trigger a positive impact on the environmental performance of the tourism industry. This has been designed in line with the Department’s commitment to ensure that the emirate takes the lead in promoting sustainable best practices and green initiatives, in line with the vision of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to transform Dubai into a leading sustainable city globally. By identifying the collective environmental impact in the tourism industry, the guidelines provide practical and cost-effective solutions around four key themes: energy conservation, water conservation, waste management and sustainability engagement of staff and guests. These form the basis for key objectives that the Manual sets out to achieve, including the promotion of energy and water conservation measures by benchmarking activities that help to identify and implement effective policies and incentives; the development of training programs, communications campaigns and events to promote sustainability initiatives to all staff and guests; and the further development of Dubai as a “smart city” by extending the use of new technologies in daily operations, e.g. remote load control, Building Management Systems (BMS), and control sensors. Commenting on the launch of the industry standards, Yousuf Lootah, Executive Director – Tourism Development & Investments, Dubai Tourism said, “Reflecting outstanding work in the field of green tourism, this pioneering document published by Dubai Tourism under the DST initiative serves as a valuable guide to help create a sustainable future for our …

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