Seeking to provide a more efficient and prompt service to its guests, Ramada Hotel & Suites Ajman recently inked a partnership with ProntoResolved, a software which manages propriety complaints and handles special requests. The contract was signed by Iftikhar Hamdani, general manager of Ramada Ajman, and Franco Moline, president of ProntoResolved.
ProntoResolved allows hotels to have a paperless operation by electronically streamlining guest service issues and requirements. The software takes in and resolves the requests in a timely manner; then generates reports and tracks the proficiency of response of the departments involved.
Hamdani commented: “Our property is pleased to partner with ProntoResolved in providing enhanced service to our clients, thus generating higher ratings in several platforms. In addition to its systematic and effective process, the software also enables us to have a paperless, sustainable operation, which is in line with our green vision.”
Moline enthused: “ProntoResolved is happy to help Ramada Ajman take customer service experience to advanced level. We are confident that this will be a fruitful partnership, and boost the property’s satisfaction ratings in various booking engines and review websites.”