Qatar’s Hamad Airport to go smart with self-service for passengers

Hamad International Airport (HIA) is all set to become a smart airport. Every step of the on-boarding process at HIA, from check-in to boarding, will be self-service-enabled to significantly improve efficiency and reduce wastage of time, facilitating fast and seamless experience for the travellers. It will soon be introducing its next-generation self-service check-in and bag drop services, which will enable passengers to check in themselves, print their boarding passes and baggage tags, tag their bags and simply drop them off at the custom-designed bag-drop system. COO of Hamad International Airport, Badr Al–Meer, stated, “We want to be different and ensure that our passengers can self-check-in, drop the baggage and go right up to the aircraft without any human interaction. This would be phase 1 in reaching the Smart Airport standard. Phase 2 of our expansion plans includes a new terminal, the same size as that of the current airport.”