Heathrow and Travelex join hands to make VAT refunds quick and easy

Travelex has partnered with Heathrow to provide a convenient way for VAT refund to the travellers reclaiming their tax when leaving the UK. Customers flying from Heathrow Terminal 5 can now book appointments for a fast, efficient VAT refund process at a time convenient to them.

The VAT Refund by Appointment service offers one-to-one consultations at a screened desk within the VAT refund appointment office, with no waiting time – all appointments at a fixed time arranged in advance; meet-and-greet welcome at the door; help with form filling, if needed; English, Arabic and Chinese speaking hosts (subject to availability) and personal reminder by phone 24 hours before the appointed time (where possible).

John Rayment, UK Commercial Director, Travelex, explains, “Tax-free shopping is one of the great benefits of coming to the UK. But we recognise that our customer’s time is precious. This new, exclusive experience will ensure customers can complete their VAT Refund in a relaxed environment, with the assurance that it will be completed in a timely fashion.”