Etihad continues to follow UAE and international government, regulatory and health authority directives, and is playing its part in helping to limit the spread of COVID-19. The airline has implemented an extensive sanitisation and customer safety programme and is practicing the highest standards of hygiene at every part of the customer journey. This includes catering, aircraft and cabin deep-cleaning, check-in, health screening, boarding, inflight, crew interaction, meal service, arrival and ground transportation, among others.
Specially trained Wellness Ambassadors, a first in the industry, have been introduced to provide essential travel health information and care so our guests can fly with greater peace of mind. This dedicated multi-lingual team will offer reassurance to guests by sharing advice on travel wellbeing and details of the health and sanitisation measures being implemented throughout their journey.