First 2021 TravTalk digital conclave concluded with 6 experts sharing their valuable insights on some of the insights on the industry. The first session focused on Vaccination and the second wave of covid; where is travel headed consisted of Mamoun Hmedan – Managing Director EMEA- Wego, Arijit Munshi- General Manager EMEAI -Tune Protect and Ramsumesh Menon – Chief Executive Officer -Go Gosaibi Travel – Bahrain. The second session focused on Happiness through Wellness tourism with Laszlo Puczko -CEO & Co-founder – Health Tourism Worldwide, Linda Abdulla – CEO and Founder – Oryx Healthcare Consultancy and Kathryn Moore – Founder and Managing Director Spa Connectors, Global.
In his opening remarks, Arijit Munshi, General Manager, Tune Protect EMEAI stated that change has been a constant factor over the past almost 13 months with the environment changing every single day. He also opined that in order to obtain customer confidence it is important to note that the travel industry plays an integral part as it works on an ecosystem where each one plays his/her own part which impacts on the traveller from the time of making the booking to the time the traveller reach home. Booking has become easier and it is important to educate themselves as well as their customers. “We live in an era of QR code, if you order food you can opt for contactless delivery these are good initiatives overall and will remain for a longer time.” He further stated how quickly one should adapt to the needs of the customer especially at this point in time when the world will look at new trends and travel behaviours. He further reiterated the importance of technology; firstly the collection and distribution of relevant information to the customers are most important. Secondly the need to have a delivery system with digital adaptability and scalability and thirdly understanding contactless services.