Effective August, Cebu Pacific Air guests who make booking changes within 24 hours from the time of ticket purchase will no longer be charged a rebooking or cancellation fee. Previously, passengers who made changes to their bookings such as flight dates and sequences were required to pay for the PHP1500 rebooking fee for domestic flights, or PHP2300 and PHP2800 for short haul and long haul international flights, respectively.
Now, penalty fees are waived for booking corrections on flight sequence of city pairs, e.g., from Manila-Cebu to Cebu-Manila; and for changes on Sum of Sectors (SOS) bookings or connecting flights treated as one, e.g., Virac-Manila-Cebu to Cebu-Manila-Virac. Rebooking fees will also be waived for direct flights changed to SOS booking and vice-versa.
While the rebooking and cancellation fees are waived, however, passengers who make such flight changes will still need to shoulder the fare difference. The waiver on the rebooking and cancellations fees is applicable across all booking channels of Cebu Pacific—whether through a travel agent, ticket office and call center.
Ancillary services, such as seat selection, baggage allowance and pre-ordered meals, are also fully transferrable to other guests and flights at no extra cost.