Category Archives: Hotels

Aldar has launched an in-house customer experience academy and have agreed a partnership with Abu Dhabi Hospitality Academy – Les Roches to establish and curate its courses. The Aldar CX Academy (“The Academy”) is part of the company’s strategy to enhance customer experience and instill a hospitality mindset across the organization. The Abu Dhabi Hospitality Academy – Les Roches is a groundbreaking institution that sets a new standard in hospitality education by integrating global expertise with a deep-rooted emphasis on Emirati culture. This aligns closely with the ethos of Aldar’s CX Academy, which is founded on the philosophy of traditional Emirati hospitality, with every guest treated with unconditional welcome and care. The pillars of Emirati hospitality will also inform The Academy’s curricula with a key focus on selfless generosity, relationships over transactions, commitment to craft, excellence beyond expectations, respect for all cultures, and sustainable relationships. The Academy is designed to support the Abu Dhabi Customer Experience Strategy and contribute to the emirate’s reputation as a destination with world-class service across all sectors. With a mandate to establish an elevated signature experience at every touch point across, The Academy will train more than 30,000 direct and indirect employees from senior management to frontline staff. This will include employees across every Aldar asset, business, and function including sales, community management, facilities management, retail, hospitality, and schools. Courses are scheduled to commence by the end of Q1 2025, with plans for a purpose-built, state-of-the-art, facility on Yas Island. Talal Al Dhiyebi, Group Chief Executive Officer at Aldar, said: “In line with our customer experience strategy and purpose to have a positive impact on people’s lives, we believe that hospitality is the universal language of …

Speaking with Tourismbreakingnews.ae Iftikhar Hamdani, Area General Manager of Bahi Ajman Palace Hotel shared that he expects over 90% occupancy during this Holy month of Ramadan and the Eid season. “As we approach Ramadan, we anticipate a significant increase in F&B revenue, driven by Iftar offering tailored to our diverse guests. Our occupancy rates are expected to rise, particularly with regional travellers seeking a memorable stay during the holy month. We look forward to welcoming a mix of GCC, Middle Eastern and local guests, ensuring an exceptional experience that blends tradition with modern comfort. This is CIS holiday period, and our base occupancy is already set and now we are increasing with 3 to 4% pick up on daily basis, which will make our occupancy 90% plus month to date.” This Ramadan, indulge in an exceptional outdoor Iftar experience at Nojoom Lounge of Bahi Ajman Palace Hotel. For just AED 179 per person, enjoy a lavish buffet with traditional Arabian delicacies, international favourites, and live cooking stations, all set in a stunning open-air ambiance overlooking the Arabic Gulf. To make the occasion even more special. Exclusive discount offers are available for early bookings and group reservations. Gather with family and friends and enjoy a memorable evening filled with delicious food, refreshing Ramadan beverages, and warm hospitality. For bookings, call or message +971 50 634 2054 or email dining.bahiajman@hmhhotelgroup.com

Conrad Dubai was recognised as the ‘Best Luxury and MICE Hotel – UAE’ at the seventh edition of the Arabian Travel Awards 2024. Conrad Dubai is located in the financial and shopping district, minutes from Dubai Mall, Burj Khalifa and the airport. This luxurious hotel offers accommodations with panoramic views, five dining venues, an outdoor pool, a premier spa, a fitness centre and a yoga pavilion.

The Dubai Department of Economy and Tourism (DET) has awarded 153 hotels with the Dubai Sustainable Tourism (DST) Stamp in the initiative’s second cycle. This marks a 118% increase from the 70 hotels recognised in last year’s inaugural edition, reflecting the commitment of the hospitality sector in Dubai to prioritising sustainability, and reinforcing the city’s growing reputation as a sustainable destination. The DST Stamp, which was launched in July 2023, recognises hotels that have demonstrated exceptional commitment to sustainable practices, aligning with Dubai’s ambitious environmental goals and vision for a green future. Hotels are evaluated against a comprehensive set of ‘19 Sustainability Requirements’, covering areas such as energy efficiency, water conservation, waste management, and staff engagement. The awards, which feature a three-tier recognition system in gold, silver and bronze categories, were officially announced at an exclusive ceremony held on 26 February at Atlantis The Royal. Contributing to broader clean energy targets and the United Nations Sustainable Development Goals (UNSDGs) 2030, the DST Stamp initiative is also in line with the goals of the Dubai Economic Agenda, D33, to further consolidate Dubai’s position as a leading global city for business and leisure. As part of the wider DST programme, the recognition is designed to elevate the environmental performance of the hospitality sector. Rated for their performance in 2024, 18 hotels achieved the gold tier – including Atlantis, The Palm; Atlantis The Royal; Jumeirah Al Qasr; Jumeirah Dar Al Masyaf; Le Royal Méridien Beach Resort & Spa; and Grosvenor House, a Luxury Collection Hotel, Dubai – while 64 earned silver and 71 received bronze. These hotels underwent rigorous assessments by third-party independent assessors as part of the Dubai Government Excellence programme, ensuring …

In partnership with AIMS Holding, IHG Hotels & Resorts is set to bring its ultra-luxury brand, Regent, to the holy city of Makkah, marking a significant milestone in the Kingdom’s evolving hospitality landscape. IHG and AIMS have signed an agreement to brand and operate a property that is strategically located just steps from Al Haram Al Sharif. With construction already underway, the hotel is moving ahead of initial timelines, reinforcing IHG’s commitment to expanding its luxury portfolio in the region. Regent Makkah will offer breathtaking, unobstructed views of the Holy Mosque, Masjid al-Haram and Al Kaaba, offering an exceptional retreat with world-class comfort for travellers visiting Islam’s holiest city. The hotel will redefine opulence in Makkah, ensuring an exclusive, serene, and refined experience in one of the world’s most spiritual destinations. The hotel will house 330 meticulously designed rooms and suites, each featuring state-of-the-art technology, thoughtfully curated wellness experiences that cater to both relaxation and spiritual well-being, ensuring a truly elevated stay. Adding to its grandeur, the property will feature an expansive presidential suite on a high floor, offering sweeping panoramic views of the Haram and Al Kaaba, setting a new benchmark for luxury accommodations in the city. The Regent Makkah will offer a supreme culinary journey with specialty restaurants led by acclaimed chefs. Additionally, a world-class spa and wellness centre will enrich the experience with rejuvenation and relaxation offerings in a setting of unparalleled comfort. Haitham Mattar, Managing Director, India, Middle East & Africa, IHG Hotels & Resorts, said: “We are excited to launch Regent Makkah, a brand that embodies the pinnacle of luxury and hospitality. This property will not only elevate the guest experience in Makkah, but also …

The Tower Plaza Hotel Dubai was recognised as the ‘Best City Hotel’ at the seventh edition of the Arabian Travel Awards 2024. “It gives us immense pleasure for winning the “Best City Hotel” award at the Arabian Travel Awards. It is an incredibly important and significant achievement for the whole team. It not only validates the hard work and dedication but also reinforces our commitment to providing exceptional service and creating memorable experiences for our guests.”-Haitham Galal, General Manager, The Tower Plaza Hotel Dubai

Golden Tulip Media Hotel won the title of ‘Best 4 Star Executive Hotel’ at the seventh edition of the Arabian Travel Awards 2024. “I am happy to be among the successful leaders here, so thank you to the organisers. I hope to see you here next year as well. Our strategy is to grow as a hotel to improve and strengthen guest experiences in Dubai, and we want to be at the same pace as the city.” -Hamed Al Kalbani, General Manager, Golden Tulip Media Hotel

Corinthia Hotels and Dubai General Properties announced their partnership on a landmark hotel and residential development in the heart of Dubai. The skyline-defining structure will showcase refined design, opulent interiors, exceptional amenities and unmatched personalised service. This visionary project will redefine the traditional hotel and branded residences concept, introducing Corinthia’s Mediterranean soul and inventive hospitality to Dubai for the first time. Set within a two-tower structure on the rapidly redeveloping Sheikh Zayed Road near the celebrated Museum of the Future, the development will rise to iconic heights, exceeding 500 metres and ranking among the world’s tallest buildings. Featuring a distinctive contemporary architectural style, conjoined by a cantilevered sky lobby extending over 200 metres above the ground, visible from both the north and south elevations. This architectural marvel will transform the city’s striking skyline, setting a new standard for luxury living and hospitality in a destination renowned for its unrivalled collection of five-star hotels. Simon Casson, CEO of Corinthia Hotels, commented: “We are proud and honoured to be bringing the Corinthia brand to Dubai, a city I know and love from my decade-long residence here. This architectural gem honours the ambitious vision set forth by the inspired leadership of Dubai and is made possible by our valued partnership with Dubai General Properties. Both hotel and residences will be defining in their design and level of aspirational luxury; matched only by the elevated, intuitive service levels delivered by the people of Corinthia, with the Spirit of Corinthia.” On track to become a global landmark, the new development will showcase the five-star luxury Corinthia Dubai, alongside Corinthia-branded serviced penthouses and apartments, each offering breathtaking views and elegant interiors. Guests and residents will have …

Rotana is working on its strategies to attract more visitors this Ramadan and beyond. Timur Ilgaz, Area Vice President – Dubai & Northern Emirates, Rotana Hotels & Resorts shared in an exclusive interview with TTME. What is your strategy for attracting visitors during Ramadan and the Eid holiday, particularly from Abu Dhabi and the GCC? Tailored Offerings: We design special packages that include iftar and suhoor experiences, showcasing a mix of traditional and contemporary cuisine, while ensuring the ambiance reflects the spirit of Ramadan. We also offer flexible booking options, ensuring guests can enjoy extended stays with exclusive rates. Emphasizing Cultural and Local Traditions: At Rotana, we prioritize integrating local culture and customs into our experiences. During Ramadan, we focus on promoting the values of generosity, family, and togetherness, which resonate with our guests. This can include activities such as traditional storytelling sessions, local music performances, and showcasing regional crafts. Exclusive Eid Celebrations: Eid is a time of joy and celebration, and we create memorable experiences for families and business travellers alike. From lavish Eid brunches to special events and entertainment, we ensure that our offerings are both exciting and culturally relevant. Community Engagement: We emphasize the importance of giving back, so we partner with charitable organizations to host events that support local communities, ensuring that our guests can participate in meaningful initiatives. Enhanced Customer Experience: Our focus is always on service excellence, so we ensure that staff are well-trained to cater to the specific needs of Ramadan and Eid guests. This includes offering special touches, such as pre-arrival communications and thoughtful amenities that enhance the guest experience. By delivering a balanced combination of cultural sensitivity, exclusive offers, and high-level …

Taj Dubai walked away winning the title of ‘Best Luxury Hotel’ at the seventh edition of the Arabian Travel Awards 2024. “Winning the Best Luxury Hotel in Dubai at the Arabian Travel Awards is a prestigious recognition that highlights the hotel’s commitment to unmatched service, worldclass experiences, and excellence in one of the world’s most competitive luxury markets. This award not only strengthens its position as an industry leader but also enhances its reputation, guest trust, and market visibility while motivating the team to set new benchmarks in luxury hospitality.”-Saurabh Tiwari, Area Director, Middle East & CIS, Taj Hotels.