Sabre Hospitality announced the launch of SynXis Concierge.AI, an innovative solution harnessing the power of Generative AI to transform customer service for hoteliers. SynXis Concierge.AI represents Sabre Hospitality’s first deployment of Generative AI, a technology that generates new content from inputs such as text, images, and code. Drawing on Sabre’s extensive data resources, Concierge.AI provides immediate, detailed, and accurate responses to specific queries, ensuring that effectiveness is no longer solely dependent on support agent knowledge and experience. Initially, SynXis Concierge.AI is being utilized by Sabre’s Customer Care and Delivery (CCD) team to enhance customer service. The entire CCD team is equipped with Concierge.AI, poised to handle a variety of customer interactions including questions, requests, and problem resolution. “SynXis Concierge.AI will significantly elevate the customer service experience by providing swift and accurate resolutions,” said Scott Wilson, President, Sabre Hospitality. “This innovation underscores our commitment to leveraging cutting-edge technology to meet and exceed our customers’ expectations.” Sabre Hospitality’s plans for SynXis Concierge.AI, include integration into the Community Portal to enhance self-service capabilities. Sabre is also exploring its application in existing products to drive operational efficiency and optimize conversions. “Generative AI represents a monumental leap in technology for the hospitality industry,” said Amy Read, VP of Innovation at Sabre Hospitality. “With SynXis Concierge.AI, we are not only revolutionizing customer service but also unlocking new opportunities for driving operational efficiency and personalizing the guest experience. We have the data and connectivity to maximize Generative AI’s potential, and we are fully committed to continuous innovation, helping our customers achieve their fullest potential with this transforming technology.”

Kuwait Airways launched its first scheduled summer flights to the city of Salalah in the Sultanate of Oman with three flights per week on Sundays, Tuesdays, and Fridays. They shared that the company said that the selection of Salalah as a destination came after comprehensive research of the feasibility of this destination in general, and the extent of its demand, which is becoming increasingly popular among valued customers, especially during the summer season, due to the various attributes of Salalah, such as its moderate climate, touristic attractions, historical and cultural landmarks, as well as its greenery and picturesque nature. Kuwait Airways had previously announced its flight schedule for the 2024 summer travel season which includes the launch of new destinations such as Antalya with two flights per week, Bodrum with three flights per week, Trabzon with three flights per week, Sharm El Sheikh with two flights per week, Malaga with three flights per week, Nice with two flights per week and Sarajevo with three flights per week, bringing the operation of flights to 55 destinations and the average number of flights per day to 52 flights during the summer season. Kuwait Airways has perceived the necessity to increase the frequency of its flights, to operate additional flights to certain destinations, such as London, Amsterdam, Munich, Vienna, and Geneva, and to cater to the increasing demand for these European destinations and to other destinations witnessing extensive demand during the summer, such as Dubai, Riyadh, and Manchester. Furthermore, Kuwait Airways will operate its wide-body aircraft, consisting of the Boeing B777-300, to most of the European destinations, to enable its valued customers to benefit from the amenities of the Royal and Business class …

Emirates celebrates a successful year since the debut of its Premium Economy product in Singapore, having so far carried 26,000 passengers on nearly 730 four-class A380 flights between Singapore and Dubai from June 2023 to May 2024. The airline’s Premium Economy product was especially popular among families and solo travellers from Singapore, with top outbound destinations including London, Dubai, Paris, Barcelona, and New York JFK. Emirates’ Premium Economy can be experienced on flights EK 354 and EK 355 between Singapore and Dubai, which takes passenger comfort to new heights with an extensive suite of features that transforms the journey itself into a destination. The Premium Economy cabin is located at the front of the main deck with 56 seats laid out in a 2-4-2 configuration. In the cabin, every inch of space anticipates customer needs with a generous seat pitch and width for working and relaxing, and customised features that offer function and convenience like in-seat charging points and a side cocktail table. The experience is rounded off with expertly curated in-flight amenities, an inventive menu, and extensive beverage options, including the Chandon Vintage Brut 2016, a global exclusive to Emirates Premium Economy passengers. Rashed Alfajeer, Emirates’ Manager for Singapore & Brunei, said: “We are delighted to commemorate the first anniversary of the launch of Emirates’ Premium Economy in Singapore which serves as the ideal middle ground between Economy Class and Business Class, offering travellers a more cost-effective choice for comfort and luxury in the sky. So far, customers from Singapore have loved the product and shown great interest in it. Demand and seat load are both highly positive. We are committed to offering our passengers the distinctive Emirates experience …

Qatar Airways and China Southern Airlines have announced the next phase of their comprehensive partnership – which includes a codeshare agreement – with a Memorandum of Understanding (MoU) to enhance travel options and convenience for passengers. The MoU outlines a framework for the two airlines to boost their market presence and collaboration in the areas of cargo and frequent flyer programmes. Qatar Airways Group Chief Executive Officer, Engr. Badr Mohammed Al-Meer and China Southern Airlines President and CEO, Mr. Han Wensheng signed the MoU on behalf of their airlines. Qatar Airways Group Chief Executive Officer, Engr. Badr Mohammed Al-Meer, said: “As part of our robust partnership with China Southern Airlines, Qatar Airways is building on the success of the new route from Doha to Guangzhou, which was launched in April this year, to offer more choice to both airline passengers. It is a proud milestone for us to serve the prominent Chinese market in collaboration with our key partner, and look forward to extending our award-winning offerings to travellers flying through China.” President and CEO of China Southern Air Holding Company Limited, Mr. Han Wensheng said: “China Southern Airlines launched a direct route from Guangzhou to Doha in April, which has strongly promoted the connectivity between China and countries and regions along the ‘Belt and Road Initiative’. In the future, China Southern Airlines will deepen cooperation with Qatar Airways, strengthen complementary advantages, and work together to bring more comfortable and convenient travel experiences to our passengers.” Qatar Airways and China Southern will further collaborate to provide their respective Privilege Club and Sky Pearl Club members’ frequent flyer benefits. These include collecting and spending Avios/Miles on both Qatar Airways and China …

In 2023, the sector contributed TRY 3.11TN to the economy, accounting for 12% of total GDP. This is a significant increase of almost 30% from the previous peak in 2019.  The World Travel & Tourism Council (WTTC) 2024 Economic Impact Research (EIR) has revealed Türkiye’s Travel & Tourism sector broke all records last year, reaching new milestones across four key metrics. The sector also supported more than 3.2MN jobs, representing one in 10 jobs across the country, and more than 18% above the 2019 high point. International and domestic visitor spending also exceeded their previous records, reaching TRY 1.68TN and TRY 761.3BN respectively. International visitor spending has surpassed its 2019 record by almost 36% and domestic visitor spending broke its previous record, from 2018, by almost 24%. The sector is forecast to continue breaking records in 2024, with GDP contribution set to reach almost 12.5% of the country’s economy. Jobs supported by Travel & Tourism are projected to surpass 3.3MN and spend from international and domestic visitors is also anticipated to set new records. According to WTTC’s latest research, spending from international visitors could reach more than TRY 1.7TN next year, and spending from domestic visitors could reach almost TRY 799BN. In an effort to continue growing its crucial Travel & Tourism sector, Türkiye’s Government is considering introducing nomad visas, aimed at expanding its potential for longer stays and in turn increasing visitor spending. Julia Simpson, WTTC President & CEO, said; “As the world’s fifth most popular destination, Travel & Tourism in Türkiye is more than just a sector, it’s an integral part of the nation’s economy, fuelling growth, investment, and new jobs. We congratulate the national government’s efforts to place Travel & Tourism at the heart …

UN Tourism announced the addition of 39 new entities from the private sector to its growing network of Affiliate Members with 7 of them from the Middle East. The 7 new Affiliate Members from the Middle East are: Amsa Hospitality Company (Saudi Arabia), Batterjee Medical College (Saudi Arabia), IFP Qatar (Qatar), Ishraq Hospitality (United Arab Emirates), Jordan Hotels Association (Jordan), Jordan Restaurant Association (Jordan) and New Perspective Media FZ LLC (United Arab Emirates) The new members combine a wide range of profiles with diverse backgrounds and types of business: 3 Destination Management Organization (DMOs), 14 for-profit companies, 10 associations and NGOs, and 7 education and research institutes, and 5 others. In terms of geographical distribution, the newly admitted members come from all the regions: 6 from Africa, 10 from the Americas, 3 from Asia and the Pacific, 13 from Europe, and 7 from the Middle. “The integration of these new leading entities reflects our ongoing efforts to strengthen the Affiliate Membership and create a diverse and inclusive network capable of significantly contributing to the UN Tourism mission. We remain committed to enhancing Affiliate Members’ satisfaction and fostering a sense of belonging through effective, mutually beneficial, win-win engagement in the Organization’s key activities and projects,” said UN Tourism Director of the Affiliate Members and Public-Private Collaboration Department, Ion Vilcu. Governments and National Tourism Administrations are increasingly partnering with UN Tourism to promote Affiliate Membership in their own countries to further invigorate their local tourism sectors and to have their leading entities connected within the largest network of its kind in tourism, which currently includes a total of 500 entities. Under the current admission procedure, the candidatures were submitted for consideration and approval of …

Oman Air has unveiled a significant enhancement to its distribution capabilities, ushering in a new era of convenience and choice partnering with Accelya. The airline has introduced cutting-edge functionality that will enable its trade partners to seamlessly manage their customers’ travel needs. Part of the airline’s ambitious retail transformation programme, it leverages the latest IATA New Distribution Capability (NDC) technology, representing a substantial advancement from the previous booking tools available to travel agents. “NDC stands as a pivotal tool, empowering us with enhanced flexibility and control over our distribution channels. Oman Air’s NDC journey has yielded significant growth in recent years and our partnership with Accelya marks an important milestone in this journey,” commented Con Korfiatis, Chief Executive Officer of Oman Air. “Not only does the new upgrade support us to streamline our customer experience and enable us to scale up and provide more robust services, it also represents a significant reduction in our distribution costs, paving the way for more efficient operations and revenue diversification.” Sam Gilliland, Chief Executive Officer at Accelya, added “We are delighted that Oman Air has chosen Accelya to take control of their retailing future and help them on the journey to Offer & Order transformation. More and more airlines, covering a range of scale and operating models, are choosing Accelya’s FLX Platform due to our track record of delivering fast, impactful results. Our partnership with Oman Air is an example of how Accelya is leading the market in modern retail solutions and bringing the benefits of our technology to customers across the travel industry.” In addition to enhancing its distribution capabilities, Oman Air is bolstering its loyalty system, also powered by Accelya, with enriched …

dnata Travel Management is partnering with International SOS to introduce its pioneering duty of care services to its hundreds of clients across the region. The ‘Travel Risk Management Program’ by International SOS is now available as an add-on service to dnata Travel Management’s regional client base. Organisations can benefit from International SOS’ comprehensive travel risk management programs, from assessing processes for travel risk management to mitigating any risks associated with travel. Companies will also have access to its 24/7 global assistance, medical and security evacuations, intelligence and monitoring tools, location-based alerts, and much more. Since 2019, dnata Travel Management surveys have consistently indicated that employee wellbeing and engagement are top priorities for corporate clients in the Middle East. Other priorities included savings and cost control, sustainability, and expense management. Savio Vaz, Vice President Government and Corporate Travel at the dnata Travel Group, commented: “Our service requirements as a Travel Management Company (TMC) have grown significantly. The post-pandemic reopening of more countries and a growing preference for in-person meetings has fuelled a growth in corporate travel. Heads of businesses travelling across the region and beyond are ensuring now more than ever that employee wellbeing, engagement, and duty of care remain at the top of the agenda. We continue to evolve our offering to meet the needs of our corporate traveller base.” Sebastien Bedu, General Manager Middle East at International SOS, added: “We are delighted to partner with dnata Travel Management and extend our robust preventive programmes to its corporate travel clients across the Middle East. Post-pandemic, the health and wellbeing of employees has become a business imperative and a top priority for the leadership agenda with a growing awareness around Duty …

The First UN Tourism Regional Forum on Gastronomy Tourism for Asia and the Pacific will take place in Cebu, The Philippines, on 26-27 June 2024. Organized in conjunction with the 36th Joint Meeting of the UN Tourism Commission for East Asia and the Pacific & the UN Tourism Commission for South Asia (36th CAP-CSA), it will mark the first time that the Gastronomy Forum is taken to the regional level. First Regional Forum on Gastronomy Forum for Asia and the Pacific Following its global success, the Forum, annually organized by UN Tourism and its Affiliate Member, the Basque Culinary Center (BCC), is now set to make its regional debut. Hosted by the Government of the Philippines, this inaugural regional edition promises to serve as a meeting point for experts and member states dedicated to enhancing the role of gastronomy tourism in destination development. The Forum will host a Ministerial dialogue to discuss policies to advance a roadmap on gastronomy tourism in the region. Underscoring the significance of preserving local traditions and protecting the land and products for the development of sustainable gastronomy tourism, a panel debate will discuss innovative strategies with examples from Japan, the Philippines and Sri Lanka. The event will also welcome the participation of destinations and experts actively engaged in the advancement of gastronomy tourism as a tool for social inclusiveness, such as UN Tourism Ambassador Chef Margarita Fores, as well as Chef Vicky Cheng from Hong Kong (China); Lionel Dabbadie, the FAO representative for the Philippines, along with representatives from JTB Corporation – the largest travel agency in Japan – and representatives from Jeju Tourism Organization (Republic of Korea), to present on two of the Best …

Gulf Air has launched its newest seasonal flights to Rhodes, Greece. The airline’s flight to Rhodes was welcomed with a ceremonial water salute and a host of celebratory activities upon its arrival at Rhodes Airport. The airline will operate two weekly flights from Bahrain International Airport (BIA) to Rhodes Airport (RHO) from June 1st to September 28th, on Airbus 320neo aircraft. This new route enhances Gulf Air’s connectivity and provides passengers with more flexibility in their summer travel plans. Flight no. Frequency Departure Airport Departure Time Arrival Airport Arrival Time GF 0050 Thu & Sat BAH 09:40 JMK 13:55 GF 0050 Thu & Sat JMK 14:55 RHO 15:45 GF 0051 Thu & Sat RHO 16:45 BAH 20:25 **All times are local Commenting on the new seasonal destination, a Gulf Air spokesperson said, “We are pleased to add Rhodes to Gulf Air’s dynamic network, increasing the connectivity between Bahrain and Greece to three destinations: Athens as a scheduled destination and Mykonos as a seasonal destination, and now celebrating the inaugural flight to Rhodes. This new route is an integral part of Gulf Air’s strategic commitment to enhance its European network, offering passengers a wider choice of leisure destinations in Europe like Rhodes.” This move further aligns with Gulf Air’s commitment to high-quality passenger travel experiences and enhanced services operating from Bahrain International Airport, connecting to over 60 destinations. Gulf Air passengers can stay updated on flight timings by downloading the Gulf Air mobile application or by visiting Gulf Air’s website gulfair.com.