The General Authority of Civil Aviation (GACA) issued an index to classify air transport service providers and airports based on the number of complaints filed by travelers to the authority during December 2023. The total complaints lodged by passengers to GACA during December amounted to 1,308. Flynas recorded the least complaints at 42 per 100,000 passengers, with a closure rate of 100%. Saudi Arabian Airlines (SAUDIA) ranked second, with 61 complaints and a closure rate of 99%. Meanwhile, Flyadeal came third with 65 complaints per 100,000 passengers, recording a closure rate of 96%. The most frequent complaints for December were about luggage, flight delays, and tickets, respectively. In December 2023, Prince Mohammed Bin Abdulaziz International Airport recorded the lowest complaints, with five complaints for every 100,000 passengers, or 1%, among international airports that receive more than six million passengers annually. The airport had a closure rate of 100%. Abha International Airport came with the lowest complaints for every 100,000 passengers with six complaints, or 2%, among international airports that receive less than six million passengers annually, with a closure rate of 100%. Locally, Najran Domestic Airport recorded the lowest complaints for every 100,000 passengers with two complaints, at a closure rate of 100%.

Saudi Arabia has accomplished an extraordinary achievement in tourism, achieving a full recovery and recording a 156% growth in international arrivals in 2023 compared to 2019(pre-pandemic year). This impressive recovery is highlighted in the World Tourism Organization’s (UNWTO) Barometer report released in January 2024. This achievement has not only contributed to the Kingdom’s economic growth but also positioned it as a key driver in the Middle East’s tourism recovery. The region, led by Saudi Arabia, is the only one to exceed pre-pandemic tourism levels, with a 22% growth in 2023 compared to 2019. Globally, the tourism sector is steadily rebounding. By the end of 2023 the global average achieved 12% below pre-pandemic levels in international arrivals, with about 1.3 billion international arrivals. The sector’s international revenues neared $1.3 trillion, reaching 93% of the 2019 figure of $1.5 trillion. The direct contribution of tourism to the global GDP was estimated at 3%, or $3.3 trillion, in 2023, based on the UNWTO’s preliminary indicators. Looking ahead, the UNWTO forecasts a complete recovery of global tourism from the COVID-19 pandemic by 2024, with an expected growth of 2% compared to 2019. Saudi Arabia’s tourism sector stands out in the UNWTO reports, leading the G20 nations in the growth rate of international arrivals in 2023 and ranked 2nd as the world’s fastest-growing tourist destination for Q1-Q3 2023. The Kingdom has seen remarkable growth in various tourist destinations, achieving a record in international visitor spending. The first three quarters of 2023 recorded an international visitor spending exceeding 100 billion Saudi riyals, according to the Saudi Central Bank (SAMA). The travel item of the balance of payments showed a surplus of approximately 37.8 billion Saudi riyals …

Abdulaziz Al-Duailej, President of the General Authority of Civil Aviation (GACA), announced that under the Saudi Aviation Strategy, the Kingdom expects 330 million passengers annually by 2030 and it aims only 10 percent of them to be transit passengers. This strategy is a part of Saudi Vision 2030, which aims to position the Kingdom as a leading regional hub and a global logistics platform connecting three continents. Al-Duailej shared these insights at a ministerial session on the sidelines of Wings India 2024, an exhibition and conference organized by the Indian Ministry of Civil Aviation and the Federation of Indian Chambers of Commerce and Industry (FICCI), from January 18 to 21, 2024, at Begumpet Airport in Hyderabad. (Saudi Gazette report) Al-Duailej emphasized the critical role of civil aviation in supporting Saudi Arabia’s economic growth and sustainable development. The Kingdom is redefining the future of its aviation sector, aiming to attract $100 billion in investments and create an unparalleled travel experience. The focus on sustainable and integrated growth is evident in the aim to have only a fraction of passengers as transit passengers. The Saudi Aviation Strategy includes a comprehensive plan to upgrade and develop airports, airlines, aircraft, and facilities, including shipping and logistics services. It aims to expand the Kingdom’s air connectivity to over 250 destinations worldwide through 29 airports. Additionally, the strategy plans to establish a network of airports with unique capabilities, led by two global connectivity centers in Riyadh and Jeddah. Al-Duailej also highlighted the strategy’s ambition to transform air freight and logistics services, increasing air freight capacity from 0.8 million tons to 4.5 million tons by 2030. This initiative is expected to attract global air carriers, logistics service providers, …

IBS Software has reached an agreement to acquire the ground-breaking hotel and travel technology provider Above Property Services (APS). The $90 million transaction will further solidify IBS Software’s position in the hospitality market and strengthen the brand, to underpin an ambitious expansion of its reach in the hospitality industry. The strategic acquisition will enable IBS Software to provide the only unified platform in the hospitality industry for seamlessly managing the entire customer journey from booking to fulfillment for the global hotel chain, resort, and gaming markets. The move will significantly expand the company’s offering with the addition of cutting-edge CRS (Central Reservation System), PMS (Property Management System) and RMS (Revenue Management System) solutions. With this acquisition IBS Software adds Call Center and Demand-side (stored and third-party inventory) solutions to its already established booking engine and distribution platform used by over 36,000 hotels worldwide, including many of the world’s largest and best-known hotels and resorts. APS was founded in 2012 by Aaron Shepherd, an industry pioneer who developed a number of the world’s leading hospitality PMS and CRS solutions. The company was established to completely reinvent hotel software from the ground up, offering a revolutionary cutting-edge unified platform optimized for the hotel enterprise sector. A typical hotel organization requires multiple core software platforms to capture bookings and provide services, requiring multiple vendors and integrations. Each system needs unique logins, user interfaces, training requirements, upgrade paths, pricing and contract terms, breeding inefficiency – especially considering 80% of the data in each application is redundant and has to be replicated or synchronized. Over the last decade, APS’s platform has created a new standard for speed, flexibility and stability for travel and hospitality CRS, PMS …

As part of its focus on women in hospitality, and aligned with Saudi Arabia’s Vision 2030 for women empowerment, organisers of the Future Hospitality Summit – The Bench will be offering complimentary passes for Saudi national women working in the Saudi hospitality sector. This was announced with the confirmation of the first speakers of the 2024 edition of the Future Hospitality Summit (FHS) Saudi Arabia, which is set to take place at Al Faisaliah Hotel in Riyadh from 29 April to 1 May 2024, for the region’s leading hospitality investment platform. Organised by The Bench, FHS Saudi Arabia brings together the hospitality investment community’s industry leaders and decision-makers to discuss development, investment, entrepreneurship, sustainability, innovation, and human capital with insights on the continued growth of the Kingdom’s hospitality and tourism sectors. Confirmed speakers include leaders from some of the most dynamic hospitality brands, the real estate, asset management, investment and consulting community, international media, and government representatives. Among the confirmed names are Khalid Saud Abu Haimed, Chief Executive Officer, Al Khozama Investment – host sponsors of FHS Saudi Arabia; Sultan Bader Al-Otaibi, Chief Executive Officer, Taiba Investments; Henri Giscard D’Estaing, President, Club Med; Mark De Cocinis, Chief Executive Officer, Boutique Group; Matthew Martin, Saudi Arabia Bureau Chief, Bloomberg LP; Pat Thaker, Editorial Director Middle East & Africa, The Economist Group; Thomas Emanuel, Senior Director, STR; Norah Al-Tamimi, Chief Executive Officer, Baheej; Aradhana Khowala, CEO & Founder, Aptamind Partners, and Susie Ellis, Co-Founder, Chair & CEO, Global Wellness Summit and Chair & CEO of the Global Wellness Institute. “The agenda for FHS Saudi Arabia is shaping up very nicely and we are excited to welcome our first distinguished speakers for what is …

Emirates and Azul Linhas Aereas Brasileiras S.A (Azul) have taken their partnership to new heights with the launch of a reciprocal loyalty programme offering. Emirates Skywards and TudoAzul frequent flyer members can now earn and redeem Miles across a joint network of more than 290 destinations worldwide. The two carriers launched a codeshare partnership in 2021 to provide customers enhanced connectivity to/from eight cities in Brazil to Emirates’ global network via Sao Paulo. Dr. Nejib Ben Khedher, Divisional Senior Vice President Emirates Skywards, said: “We’re very pleased to be announcing a new partnership with Azul, the largest airline in Brazil. Skywards members can now rack up even more Miles while discovering hundreds of cities across Brazil and South America. Azul members can also look forward to earning and redeeming Miles on more than 130 destinations across Emirates’ global network. We look forward to the start of a great partnership and to unlocking fantastic benefits for our frequent flyer members.” Cristina Yoshida, Director of Loyalty Program & Ancillary Revenue at Azul, added: “Our partnership with Emirates, a company globally recognized for its excellence in service, means a significant progress in our mission to provide memorable experiences to the customers. We are expanding Azul’s destinations and portfolio, reinforcing our commitment to a loyalty program that offers the best options to the members.” More opportunities to “earn and burn” Miles Under the agreement, Emirates Skywards members can earn Miles while traveling across Azul’s network of more than 150 destinations. Skywards members earn up to 1 Skywards Mile per mile flown in Economy class, and up to 1.5 Skywards Miles per mile flown in Business Class. Members can also redeem flight rewards on Azul …

The Dubai Department of Economy and Tourism (DET) has awarded 70 hotels in Dubai with the ‘Dubai Sustainable Tourism Stamp’, a new sustainability initiative that seeks to recognise hotels with the highest level of adherence to DET’s 19 ‘Sustainability Requirements’. With Dubai taking the lead as the first city in the region to mandate sustainability criteria for its hotel classification system, the Dubai Sustainable Tourism Stamp (DST) initiative further reinforces its drive to become a leading sustainable destination. The initiative, launched last year in tandem with the UAE Year of Sustainability, which also saw Dubai hosting the milestone COP28 in Expo City Dubai, seeks to support hotels in the city to achieve their sustainability goals as they meet the highest standards of DET’s Sustainability Requirements. The comprehensive set of requirements that hotels need to implement include sustainable management approaches, performance metrics, energy, food and water management plans, guest education, employee training initiatives, creating sustainability committees within hotel establishments, and Corporate Social Responsibility programmes for local communities. The recipients of this certification were honoured at an award ceremony hosted by DET at Sofitel Dubai The Obelisk, and attended by top hospitality executives as well as DET senior leadership. The awards were presented by His Excellency Issam Kazim, CEO of Dubai Corporation for Tourism and Commerce Marketing, and Mr. Yousuf Lootah, Head of DET Environmental Sustainability & Social Responsibility Committee. The DST Stamp validates the commitment of the 70 hotels to implementing sustainability practices and activities, further meeting the expectations of travel industry partners, and an increasingly environmentally conscious traveller base. The stamp is awarded based on a three-tiered system of gold, silver, and bronze, related to the winner’s level of compliance …

Saudi Arabia’s government revised its combined domestic and international 2030 visitor target upwards from the previous 100 million to 150 million. Amid sustained investment in its tourism, hospitality and leisure segments, as well as a slew of ambitious gigaprojects, the Kingdom aims to increase the economic contribution of its tourism sector to 10% of national GDP by the end of this decade. Representing almost a 50% increase in KSA exhibitor participation, ATM 2024 will host a selection of high-profile exhibitors from Saudi Arabia, including SAUDIA, flynas, NEOM, Dur Hospitality, AMSA Hospitality and the Royal Commission for AlUla. First-time exhibitors will comprise almost 17% of the total Saudi participation, which includes Cruise Saudi, Tabuk Investment and Tourism Co., Al Badiah Transportation, Sixth Gulf and Fairmont Mekka Clock Tower, among others. KSA will represent a key focus for attendees as policymakers, industry leaders and travel professionals from around the world share insights, forge new relationships and showcase cutting-edge innovations with the potential to drive further growth within this burgeoning tourism market. Danielle Curtis, Exhibition Director, Arabian Travel Market, said: “We plan to shine a spotlight on this exciting market at ATM 2024 with adedicated Saudi Village, which will be highlighted on the exhibition floor and will consist of a full showcase of Saudi products. With significant interest in this market, there will be a range of panel discussions that will enable attendees to identify and capitalise on new opportunities in the Kingdom.” Saudi Arabia is on course to welcome an estimated 30 million overnight tourists this year, according to research conducted by Oxford Economics on behalf of ICAEW. Delegates from around the world are preparing to capitalise on this momentum and explore …

Qatar Airways’ inaugural flight from Doha to Medan touched down at Kualanamu International Airport this week marking Medan the airline’s third destination in the Republic of Indonesia. The new direct service will complement the award-winning airline’s over 40 weekly flights to Jakarta and Bali. His Excellency the Minister of State President of Qatar National Library Dr. Hamad bin Abdulaziz Al-Kawari represented the State of Qatar at the inaugural event, which was organized by the award-winning airline in collaboration with the ‘Years of Culture’ to mark the successful completion of the Qatar-Indonesia 2023 Year of Culture. Qatar-Indonesia sought to deepen the understanding of Qatar as a hub for arts and culture, tourism, education, and sports while celebrating the unique aspects of Indonesian culture and building sustainable partnerships through more than 50 programs across both countries. The new route to Medan solidifies the ties between both nations as the The Qatar-Indonesia 2023 Year of Culture comes to a close. During the inaugural event, passengers were greeted with cupcakes and music at the departure gate of Hamad International Airport (DOH). Onboard the inaugural flight, QR966 carried esteemed officials and were welcomed at Kualanamu International Airport by water cannon salute and high-ranking government officials and dignitaries.The official Gala dinner was also attended by officals and dignitaries from both countries, The Ambassador of the State of Qatar to the Republic of Indonesia, H.E Ms. Fawziya Edrees Salman Al-Sulaiti, Indonesian Ambassador to Qatar, H.E Ridwan Hassan, Medan Mayor Mr. Muhammad Bobby Afif, and Secretary General for Years of Culture Steering Committee & Director of Executive committee, Ms. Sara AlMohannadi. The Minister of State, H.E. Dr. Hamad bin Abdulaziz Al-Kawari, said: “The success of the Qatar-Indonesia 2023 Year of Culture laid …

Osaka, Japan witnessed 305% search increase from UAE as for Emiratis or UAE nationals it is visa on arrival and Japan introduced the e-visa system for expatriates who live in the UAE making it one of the most sought after destinations over the past few months. Taking the second place in travel searches by UAE travellers Antalya saw an increase of 273% followed by Tokyo Japan with 250%, Rome took the 4th position with 154% and Berlin at 5th position with 96%. In terms of the experiences that were booked by travellers cultural and personal experiences were some of the rising trends seen.