Dubai’s Department of Economy and Tourism (DET) has launched a ‘Service Ambassador’ programme with the objective of improving the customer experience in Dubai and thereby reduce consumer complaints. The programme, developed by DET’s Commercial Compliance and Consumer Protection (CCCP) Sector and Dubai College of Tourism (DCT) in cooperation with the Dubai Festivals and Retail Establishment (DFRE) features a specialised course designed to assist employees in businesses and commercial groups elevate the quality and efficiency of their customer service. The Service Ambassador programme is part of a series of innovative initiatives being launched by CCCP to support business and enable merchants to maintain cordial relations with their customers. The course content will be offered online on DCT’s smart learning platform. Merchants can subscribe to the programme and trainees can log in and start learning from anywhere, anytime. Mohammed Ali Rashed Lootah, CEO of Commercial Compliance and Consumer Protection sector stated that the Service Ambassador programme has been meticulously developed to address the most important aspects defining customer happiness, including service quality, warranty obligation as well as merchant-consumer relations and interaction. “Shopping being a major factor in driving growth of tourism and retailing in Dubai, it’s important for businesses and all commercial outlets to maintain an exceptional level of customer service. The Commercial Compliance and Consumer Protection Sector and Dubai College of Tourism have jointly developed this programme drawing on our insights on the customer’s journey and expectations on shopping in Dubai,” Lootah said. Ahmed Al Khaja, CEO, Dubai Festivals and Retail Establishment, said: “Dubai continues to grow its reputation as a top retail destination globally through an integrated shopping experience that features a broad spectrum of dining and entertainment. The new …

Etihad Airways is celebrating the launch of its newest seasonal route to the French Riviera, between 15 June and 18 September 2022. The twice-weekly service will operate on Wednesdays and Sundays between Abu Dhabi and Nice Côte d’Azur Airport on a modern Boeing 787 aircraft, one of the most fuel-efficient aircraft in the world. Martin Drew, Senior Vice President Global Sales & Cargo, said: “We are delighted to be launching our services to this UNESCO World Heritage Site famous for its waterfront and its scenic seven-kilometre walkway known as the ‘Promenade des Anglais’, and we are sure that this route will attract a lot of guests wishing to spend their vacation in a luxurious setting under the Mediterranean sun. With the return of international tourism, we continue to broaden our network by adding services and frequencies across key markets and offering additional options to our guests.” Guests can show their love for the planet by offsetting their flights with the new green loyalty programme launched by the airline earlier this year. Conscious Choices rewards travellers with Tier Miles and additional benefits for carrying less baggage on board and offsetting their flights’ carbon emissions using Etihad Guest Miles. Guests travelling with Etihad can make use of the airline’s innovative service to simplify the process of authenticating travel documents. With Verified to Fly, travellers can validate their documents before arriving at the airport, giving them the confidence that they have met all essential government and airline travel requirements before travelling to the airport. Those wishing to book are advised to visit etihad.com or the Etihad app to view the latest sale fares, and to remain informed on the appropriate entry regulations at …

Qatar Airways announces increase in flights from Abu Dhabi in the United Arab Emirates, operating triple daily flights from the Emirate to Doha, commencing 10 July 2022. The additional flights will provide passengers with more flexibility and better connectivity to Qatar Airways’ extensive global network. With this increase in its services, the airline will operate 21 weekly flights from Abu Dhabi, and a total of 56 flights from Qatar Airways’ three gateways in UAE; Dubai, Sharjah and Abu Dhabi. Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “We are pleased to offer seven additional weekly flights to Abu Dhabi, providing passengers from UAE with more connectivity and convenience. By offering these additional flights between Doha and Abu Dhabi, passengers can enjoy more of our extensive network, and increased flexibility in making their travel plans via the best airport in the world, Hamad International.” Passengers from Abu Dhabi can benefit from Qatar Airways’ expanded network in USA, Europe, Asia and Africa. They can also enjoy the airline’s newly integrated rewards currency – Avios, providing passengers even greater opportunities to accumulate points and leverage exciting innovations in redeeming and spending their rewards. In addition, Qatar Airways loyalty programme members will retain their well-earned rewards balance and will be able to continue enjoying the redemption opportunities they currently have. A multiple award-winning airline, Qatar Airways was announced as the ‘Airline of the Year’ at the 2021 World Airline Awards, managed by the international air transport rating organisation, Skytrax. It was also named ‘World’s Best Business Class’, ‘World’s Best Business Class Airline Lounge’, ‘World’s Best Business Class Airline Seat’, ‘World’s Best Business Class Onboard Catering’ and ‘Best Airline in the …

Wego and Bahrain Tourism and Exhibitions Authority (BETA) launch a campaign to drive tourism to the country. Bahrain saw signs of recovery in the second half of 2021, which was impacted by the opening of King Fahad causeway. Wego and BTEA are working closely to attract more travelers to the country in line with the Government’s strategy for 2026 which aims to bring over 14.1 million tourists. The campaign will shed light on the things to do in the country for all types of travelers including solos, couples, and families as well as the key destinations to explore. It will be promoted on all Wego’s marketing channels and aims to convert searches to bookings. Mamoun Hmedan, Chief Commercial Officer and Managing Director, MENA and India, Wego, commented: “We continue to partner with tourism boards to promote tourism recovery and attract more travelers to the destinations in the new norm in 2022. We’re proud to collaborate with Bahrain Tourism and Exhibitions Authority. This partnership further strengthens our commitment to our customers to offer them the best destinations to visit.” Dr. Nasser Qaedi, the CEO of the Bahrain Tourism and Exhibitions Authority, said: “The launch of our partnership with Wego reinstates our drive to increase international footfall into the Kingdom and it comes at the right time as the island is filled with fantastic events and activities for tourists to enjoy.”  

Saudia Airlines has announced the resuming of its direct flights to Mauritius this May, and One&Only Le Saint Géran welcomes Saudi travellers to discover this exclusive tropical peninsula, flanked by the warm ocean and a tranquil lagoon. Long celebrated as the iconic luxury retreat in Mauritius, One&Only Le Saint Géran retains what guests have always loved – a sense of seclusion on its own private peninsula with a beachfront and calm lagoon unlike any other resort on the island. The luxury resort’s rooms, suites and exclusive villa offer ample space for relaxation, exploration, and celebration, a haven for the perfect family holiday in Mauritius. One&Only Le Saint Géran offers a host of one-of-a-kind experiences for guests to discover, designed exclusively for One&Only and tailored to each individual guest’s preferences. Saudi guests can unearth a side of Mauritius they never knew existed with illuminating excursions and hands-on experiences; from vibrant culinary journeys through to thrilling deep-sea fishing experiences, guests can discover protected nature reserves and take advantage of privileged access to unrivalled locations and colourful local characters. The dining experience at One&Only Le Saint Géran celebrates Mauritius and its fusion of cuisines, spices and culture, delivering an exciting, world-class experience for guests. Saudi guests can choose to dine at PRIME, One&Only Le Saint Géran’s celebrated and transformed steakhouse; Tapasake, exciting pan-Asian, tapas-style fusion cuisine on the edge of the lagoon; L’Artisan, an artisanal bakery serving barista prepared coffee, tempting pastries and light bites throughout the day; La Terrasse with its stunning views and celebration of Mauritian, Indian, Chinese and Mediterranean flavours prepared live; Le Badamier, idyllically located beneath the tropical sway of the Badamier trees and overlooking the Indian Ocean, serving …

Air Arabia Abu Dhabi announced the launch of direct flights to Baku in Azerbaijan from Abu Dhabi, starting from June 28, 2022. Schedule to Heydar Aliyev International Airport, effective June 28, 2022 (all times local): Flight Departure Time Arrival Time   Aircraft Frequency 3L 730 Abu Dhabi 14:30 Baku 17:35   Airbus A320 Tues/Thurs/Sun 3L 731 Baku 18:35 Abu Dhabi 21:35   Airbus A320 Tues/Thurs/Sun     Nestled along the Caspian Sea, Baku is the capital and commercial hub of Azerbaijan. Famous for its medieval walled old city as well as modern skyscrapers, Baku combines the best of both worlds, offering travelers a unique immersive experience between the old and the new. Air Arabia Abu Dhabi is currently serving 24 routes since the launch of the carrier’s service from Abu Dhabi International Airport in July 2020. Customers can now book their direct flights between Abu Dhabi and Baku by visiting Air Arabia’s website, by calling the call centre or through travel agencies.

Phoenix Marketing Services organised a special breakfast conference for travel trade from the GCC countries to introduce a country rich in heritage, culture and adventure – the beautiful Uzbekistan. The event, hosted by the National airline Uzbekistan Airways, was attended by Maksad Ikramov, Regional Manager, Gulf Countries and Shukhrat Mirsaidov, Head of Marketing & Network Strategy. Accommodation partner was Amirsoy, a beautiful mountain resort, represented by Davronbek Niyazov, Sales and Marketing Director, Amirsoy, along with Dolores Travel Group, a leading DMC headed by CEO Farkhad Rasulev. Uzbekistan’s Ambassador to the UAE, HE Abdulaziz Akkulov graced the occasion, along with Vladmir Jollibekov, Commercial Counsellor, Embassy of Uzbekistan. In his opening address, HE Abdulaziz Akkulov stated that the connection between the two countries mainly go back in time with its rich history, which places them as a must visit destination. The main fact is that both locals and residents of the UAE are able to travel with visa-on-arrival status, which is a positive sign in travel, as the visa is the first hurdle to discover any destination. Shukhrat Mirsaidov, Head of Marketing & Network Strategy, Uzbekistan Airlines, said that they are “very happy” to present the airline once again in the market and to be present at the Arabian Travel Market. “Most are not aware that we operate a direct flight seven days a week from Dubai and Sharjah connecting Uzbekistan with the Middle East,” he said. Davronbek Niyazov, Sales and Marketing Director, Amirsoy, shared, “We are bringing a unique product located in Uzbekistan, which is the winter and summer activity with skiing and the high luxury facility to stay in our resort which cater to larger families.” Farkhad Rasulev, CEO, Dolores …

Almosafer and The Tourism Authority of Thailand signed a Memorandum of Cooperation (MOC) to boost tourism between the Kingdom of Thailand and GCC countries. Almosafer’s consumer segment and The Tourism Authority of Thailand will work together to promote and develop quality tourism experiences in Thailand for travellers from GCC countries, with a focus on key niche markets including sport tourism, luxury tourism, and health and wellness tourism. Muzzammil Ahussain, Executive Vice President of Almosafer, said: “The signing of the Memorandum of Cooperation with The Tourism Authority of Thailand today is an important step in meeting the growing demand for tourism from the GCC to Thailand. This partnership will provide our consumers with the best experiences while strengthening ties between the Kingdom of Saudi Arabia and the Kingdom of Thailand. Thailand is an increasingly popular destination and we look forward to working together with The Tourism Authority to enable many visitors from the GCC to experience all that Thailand has to offer.” The MOC follows the announcement on 9 March 2022 permitting Saudi nationals to travel to Thailand which marked the end of a travel ban for nationals wanting to visit the popular Southeast Asian destination. Since the announcement, Almosafer has experienced huge growth in demand for travel from Saudi Arabia to Thailand with a 470% increase in demand compared to January 2022 and a 268% increase compared to February 2022. Thailand is currently a very popular international destination for visitors from the GCC, especially from Saudi Arabia and Kuwait where Thailand ranks in the top 5 and top 9 international destinations respectively. During the month of May to date, searches for Thailand on Almosafer’s platform grew by 1100% in Saudi …

Onur Dedeköylü, who has been working as Senior Vice President for Marketing at Pegasus Airlines since 2010 and has made significant contributions to the company’s ancillary product management, digital transformation and to building the Pegasus brand, has been appointed Chief Commercial Officer. Onur Dedeköylü will manage the Commercial division, consisting of the sales, network planning, marketing, revenue management and pricing, guest experience and cargo departments. Onur Dedeköylü is a graduate of Industrial Engineering from Boğaziçi University and holds an MBA degree in marketing and finance from Georgia State University in Atlanta. He began his career at Gillette working in the fields of sales and marketing. After working at the global headquarters of Kimberly Clark’s health products division in Atlanta, USA, he continued his career in the UK. He worked in the fields of market research, product development and brand management at Hasbro’s European headquarters in the UK. He continued his career at the Coca-Cola Company, managing the Coca-Cola brand in Turkey. In 2010, Onur Dedeköylü joined Pegasus Airlines as Senior Vice President. In this role, he was responsible for brand management, ancillary product development and management, digital channels management, data analytics and loyalty management functions. Onur Dedeköylü started his role as Chief Commercial Officer on 13 May 2022.

Evolvin’ Women, a social enterprise dedicated to the empowerment of women in developing countries, are announcing a new partnership with Jumeirah Hotels and Resorts,  a Dubai national champion and an acclaimed luxury hospitality leader — operating 23 Jumeirah branded properties in eight countries. The partnership with Jumeirah Beach Hotel will provide women participating in the Evolvin’ Women programme with vocational training, skills development and potential job placements through a pivotal 2-year joint programme. The programme will begin online where, Evolvin’ Women candidates will receive mentorship and workshops. Following the training program, the women will be offered the opportunity to take up job placements at Jumeirah Beach Hotel and continue their professional development, ahead of going back to their home countries. Assia Riccio, Founder of Evolvin’ Women, said: “The aim of this partnership is to empower the unemployed women we work with, to follow their passion for hospitality.  Programmes like Evolvin’ Women offer access to world class hospitality brands like Jumeirah Hotels & Resorts where they can hone their skills, engage with industry professionals, and learn the highest standards of service excellence, which the UAE is well-known for. Once they go back to their home countries, they take with them much needed skills and competencies that will allow them to excel professionally, support their communities and contribute to advancing their societies.” Four women from Evolvin’ Women training programme have already onboarded and started working in Dubai. Cleopatra Mutoki from Zambia and Honorine Uwamurera from Rwanda have been successfully integrated within the hotel team as waitresses and Nadine Rucinga from Rwanda as a Guest Services Agent. The successful completion of the programme at Jumeirah Beach Hotel will support the expansion of the …