Concierge One Tourism wins ‘Best debut Luxury Tour Operator’ at the seventh edition of the Arabian Travel Awards 2024. “Winning the Arabian Travel Awards is a tremendous honour, validating our commitment to providing exceptional travel experiences to the UAE market. It reflects our dedication to quality, innovation, and meeting the unique needs of our clients, especially in the luxury travel sector. This recognition elevates our brand, inspiring trust and credibility among clients and partners. It motivates our team to excel further while showcasing the UAE’s and Bulgaria’s potential as premium travel destinations.”-Ivan Mavrov, Business Development Manager, Concierge one Tourism

The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) and Etihad Airways have  launched the new Abu Dhabi Pass at ITB Berlin. The new Abu Dhabi Pass transforms the visitor experience into a fully digital journey, simplifying access to the emirate’s offerings. Etihad passengers will receive an email with a link to access the Abu Dhabi Pass through a dedicated website, with no additional cost or app download required. The free Abu Dhabi Pass unlocks a range of benefits for Etihad passengers and all visitors to the emirate. These include a tourist SIM card with 10GB data to stay connected, unlimited access to public buses, and 24-hour unlimited access to the hop-on-hop-off tourist bus network exploring key city attractions. Abdulla Yousuf, Director of International Operations at DCT Abu Dhabi, said: “The launch of the new Abu Dhabi Pass reflects our commitment to enhancing the visitor experience by providing seamless access to the emirate’s diverse, world-class attractions, cultural landmarks, and entertainment offerings. Through this partnership, we aim to introduce Abu Dhabi as a top global destination to a wider audience, making it easier for our travel and tourism stakeholders to showcase the very best the emirate has to offer.” Aysha Al Kaabi, Vice President Commercial Enablement & Engagement at Etihad Airways, said: “Our collaboration with DCT Abu Dhabi makes experiencing the emirate’s attractions more appealing than ever. By combining transport, connectivity, and attraction discounts in one digital pass, we’re making it simpler for visitors to enjoy Abu Dhabi’s diverse experiences, from cultural discoveries to family entertainment.” The agreement builds on the success of Etihad’s stopover programme, which welcomed 85,000 international visitors in 2024, compared to 12,000 in 2023. …

Sabre Corporation  and Coforge Limited have entered into a new multi-year agreement to strengthen their long-standing partnership. This collaboration will enhance Sabre’s product development capabilities, accelerating the delivery of AI-enabled solutions at scale. The agreement positions Coforge as a key partner in Sabre’s efforts to expedite product launches and drive technological advancements, reinforcing Sabre’s commitment to innovation and efficiency. 2025 is a pivotal year for Sabre, said Kurt Ekert, CEO and President of Sabre. With a sharp focus on prioritisation and strategic technology investments, we are well-positioned to accelerate innovation and solidify our role as the world’s most valued travel technology platform. Sabre is uniquely placed to pioneer, develop, and deploy next-generation solutions, and we look forward to working with Coforge to fast-track this process. Sudhir Singh, CEO and Executive Director of Coforge, added: Sabre and Coforge share a common ethos as technology companies with a strong emphasis on cutting-edge engineering, customer-centricity, and deep expertise in the travel sector. Our new agreement marks a major milestone in our partnership, reflecting the trust, capability, and shared commitment to delivering transformative solutions that drive innovation and operational excellence. By combining Sabre’s forward-thinking technology strategy with Coforge’s scale and engineering expertise, the partnership aims to set a new benchmark for innovation in the travel industry, accelerating digital transformation and modernisation across the sector.

Emirates and Costa Cruises have renewed their partnership through 2027, further positioning Dubai as a major global cruise hub. Announced at ITB Berlin, the renewed partnership builds on two decades of successful collaboration, uniting both the airline and cruise company’s expertise to elevate the passenger journey while further developing Dubai’s proposition as a premier cruise destination with integrated, seamless connectivity across air, land and sea touchpoints. Emirates and Costa Cruises will collaborate on joint marketing efforts, harmonised flight scheduling, and dedicated capacity in the form of ‘cruise blocks’ with the availability of comfortable flights for cruise passengers to meet demand from key markets across the airline’s network where possible. To deliver an exceptional experience at every customer touchpoint, the partnership will focus on sharing relevant data and insights to improve service delivery, as well as dedicating support teams for cruise passengers to facilitate a smooth check-in process at Dubai Harbour Cruise Terminal. Both parties will also work closely on enhanced transport solutions between Dubai International Airport and Dubai Harbour Cruise Terminal. Emirates and Costa Cruises will also explore opportunities to expand their partnership beyond Dubai, which includes regions in the Costa Cruises network like Central and South America, the Far East and Southeast Asia. The MoU was signed by Nabil Sultan, Emirates Airline; and Daniel Caprile, Costa Cruises. Adnan Kazim, Deputy President and Chief Commercial Officer, Emirates Airline said: “Costa Cruises’ commitment to Dubai stands as a testament to our shared vision of strengthening its position as the preeminent gateway for winter cruising. For Emirates, the cruise traveller segment offers immense growth potential, in addition to generating substantial multiplier effects for Dubai’s economy. We’ll be working closely with stakeholders across the tourism eco-system, …

Damac Maison Aykon City was recognised as the’Best Luxury Hotel Apartments’ at the seventh edition of the Arabian Travel Awards 2024. “We are delighted this evening to be awarded two very prestigious awards, and I would like to thank Arabian Travel Awards for their nomination in considering our properties, Paramount Hotel Dubai for lifestyle and for our new property, DAMAC Maison Aykon City. We are just delighted by these awards and nothing can ever be achieved without having a fabulous team and thank you very much for your hard work and dedication. ”-Dean Rossilli, SVP, DAMAC Hotels and Resorts

Emirates and Expedia Group have expanded their long-standing partnership through the airline’s full integration of its New Distribution Capability (NDC) API with Expedia Group’s brands, establishing a direct connection that delivers Emirates’ complete portfolio of fare products and services to Expedia Group’s global customer base. This latest enhancement will empower millions of travellers to unlock a wider range of options and benefit from streamlined booking capabilities on Expedia Group’s brands when planning their journeys to any point on the airline’s global network. Adnan Kazim, Deputy President and Chief Commercial Officer, Emirates Airline said: “We are proud to expand our partnership with Expedia Group, allowing travellers on the platform to personalise their booking experience with Emirates. Looking ahead, our enhanced collaboration will provide travellers with seamless access to Emirates’ NDC content while expanding booking possibilities across all elements of their journey.” Greg Schulze, Chief Commercial Officer, Expedia Group said: “Our expanded partnership with Emirates marks a significant step in elevating the travel experience. This collaboration gives our global travelers more customised options and easier bookings, allowing them to create unique trips that suit their needs. Ultimately, it’s about making every journey a lasting memory for our travelers.” The full integration will enable Expedia Group to offer Emirates’ NDC fares, products and ancillary services including extra baggage and seat selection, along with other improved features and flexibility in their booking journeys. In addition to customer personalisation, Emirates and Expedia Group will explore deeper collaboration on loyalty programmes to enhance travel rewards for both companies’ customers. They will leverage market data insights to drive business growth and inform joint marketing initiatives. The partnership will also focus on creating end-to-end booking experiences by leveraging …

Dubai College of Tourism (DCT) has collaborated with Marriott International to launch a new Hospitality Apprenticeship Programme for Emiratis, reinforcing their joint commitment to shaping the future of the UAE hospitality industry. This initiative, accredited by the UAE Ministry of Education, will provide students with a comprehensive education that blends theoretical learning with hands-on experience, setting them on a path to successful careers in the hospitality industry in Dubai and the wider UAE. The Diploma in Hospitality – Apprenticeship Programme for Emiratis will commence its first edition in May 2025 with 40 Emirati students who will be enrolled in DCT’s One Central campus, where the world-class vocational college delivers full-time certificate and advanced diploma courses in four core subject areas: tourism, hospitality, culinary arts, and events. This initiative is also in line with the goals of the Dubai Economic Agenda, D33 to further consolidate Dubai’s position as a leading global city for business and leisure, with a key D33 priority being to integrate the next generation of Emiratis into the private sector. Mariam Sultan Al Maeeni, Director, Industry Nationalisation at the Dubai College of Tourism, commented: “This new collaboration with Marriott International on the Diploma in Hospitality – Apprenticeship Programme for Emiratis stands as a testament to our commitment to developing a skilled and competent workforce for the tourism and hospitality sectors, in alignment with the aspirations of our visionary leadership to integrate new generations of Emiratis into the private sector, as part of the D33 Agenda. By blending theoretical learning with practical experience, we ensure that our students gain valuable industry insights and develop essential skills under the guidance of seasoned professionals. The initiative enables Emirati students to build …

According to recent data from the World Tourism Barometer by UN Tourism, an estimated 1.4 billion international tourists were recorded globally in 2024, an 11% increase from the previous year. In addition, total export revenues from tourism, including passenger transport, reached a record USD1.9 trillion last year. The report also indicated that the Middle East was the best-performing region compared to 2019, with international arrivals rising by 32% last year from pre-pandemic levels. The outlook is promising for international tourist arrivals in 2025, which are anticipated to grow by three to five per cent. Arabian Travel Market is set to welcome a diverse international presence at its upcoming edition, which takes place at the Dubai World Trade Centre from 28 April to 1 May. This year’s show will see notable growth in participation from key regions including Asia, the Middle East, Europe, Africa and the Americas, reflecting continued recovery and rising demand across the global tourism industry. “Asia is the fastest-growing region at ATM 2025, with a projected 27% year-on-year increase in exhibitors this year. This growth is largely attributed to enhanced regional connectivity and stronger links with international markets, driving expansion opportunities. It’s not only national tourism organisations that are contributing to this growth but also regional and city-level destinations, with private sector participation on the rise,” said Danielle Curtis, Exhibition Director ME, Arabian Travel Market. Countries such as Japan, Macao, the Maldives, Mauritius, South Korea, Thailand, the Philippines, China, Cambodia, Nepal, Sri Lanka, and India are playing a pivotal role. India is anticipated to witness a remarkable 41% increase in participation at ATM this year, which includes a stronger presence from the Ministry of Tourism and major national airline …

Sabre Hospitality shared plans to release SynXis Pay, its new solution that eases payment pain points for travelers and hoteliers alike. For travellers, SynXis Pay integrates with over 250 alternative payment methods, including Apple Pay, Google Pay, PayPal, Klarna, WeChat Pay and more, adding much needed flexibility when it comes to checking out on their favorite hotel websites. Additionally, it enables a new express checkout experience in SynXis Booking Engine if the guest selects Apple Pay or Google Pay. Those integrations are just one part of the equation. For hotels, SynXis Pay greatly reduces the complexity of managing multiple payment types in one place. SynXis Pay’s orchestration layer – powered by CellPoint Digital, the leader in payment orchestration –optimizes global payment acceptance by seamlessly connecting to multiple gateways and dynamically enabling the most relevant payment methods based on the guest’s location. In collaboration with other payment partners within the ecosystem, hotels can customize payouts in their local currency, converting from the guest’s preferred currency. This minimizes exposure to foreign exchange rates and simplifies reconciliation. Plus, the enhanced guest experience contributes to increased conversion rates. “At Sabre Hospitality, we love to solve complex travel challenges in ways that benefit both our customers and travelers,” said Juan Abello, Vice President of Product Management at Sabre Hospitality. “SynXis Pay is a prime example of that mission, offering travelers the flexibility and personalization they desire, while simplifying the resulting output and payout for our hoteliers. For some time, both sides of hospitality transactions have been hungry for improved payment processes. This is the truest definition of a ‘win-win’ scenario.” SynXis Pay will be released in phases over the coming months.

Mauritius Tourism Promotion Authority recognised as the ‘Most Popular Luxury Family-friendly Island Destination’ at the seventh edition of the Arabian Travel Awards 2024. “The Arabian Travel Awards held special significance, recognising the achievements of our clients. The event’s organisation and entertainment were of top-notch quality. Congrats to ATA team. Securing an ATA is a significant emotional milestone.”- Glenn Johnston – Vice President Middle East and Global Public Affairs – Aviareps (Representative of Mauritius Tourism Promotion Authority)