Tag Archives: VFS Global

The world’s largest outsourcing and technology services, VFS Global specialist for governments and diplomatic missions worldwide, conducted the 4th global edition of its annual innovation workshop ‘iConnect’ for the outsourced government services industry in Dubai. The event brought together 129 delegates from 55 countries to discuss the most significant technology trends and cutting-edge solutions offered by VFS Global in visa, consular and citizen services. The delegates were predominantly senior officials from the central government ministries and from various embassies and consulates in the UAE. At the workshop, governments and private stakeholders discussed the importance of cyber-security in in the context of the recent escalation in cyber-attacks worldwide. Guest speakers, domain experts and global leaders in cyber security, highlighted potential risks and discussed measures to mitigate the risks. The speakers at iConnect spoke about how customers today wanted easy access to information and convenient service fulfillment. The growing relevance of Artificial Intelligence (AI) to transform customer experience was also a topic of discussion, with technology now making inroads into various sectors from assisting in travel across airlines to enhancing the customer experience.

The Embassy of Malaysia in Abu Dhabi and the Consulate General of Malaysia in Dubai launched two new One Stop Centres (OSC), providing Malaysia visa services in Abu Dhabi and Dubai from November 1. Both centres are managed by VFS Global in partnership with S5 Systems and Megan Gayabina. The Abu Dhabi centre is located at Shining Tower on Mubarak Bin Mohammed Street and the Dubai centre is located at Wafi Mall. An inauguration ceremony was held in Dubai on November 6 in the presence of Dato’ Yubazlan Bin Haji Yusof, Consul General of Malaysia in Dubai and Vinay Malhotra, COO – Middle East & South Asia, VFS Global, along with other senior officials. Dato’ Yubazlan Bin Haji Yusof, Consul General of Malaysia in Dubai, said, “Well coordinated models such as the OSC seeks to ensure consistency in the application to provide a streamlined and efficient visa service. The OSC also flexed its visa submission time to allow more applications to be submitted as part of the new customer friendly initiative.” Vinay Malhotra, COO – Middle East & South Asia, VFS Global, said, “It is an honour to launch two new OSCs that will provide travellers to Malaysia from the UAE’s professionally managed visa processing services.”

With an aim to bring greater efficiency in visa processing services for residents of Kuwait, the Embassy of Italy in the State of Kuwait has signed a contract with VFS Global to launch a proficiently managed and modern Italy Visa Application Centre in the city. VFS Global recently won the four-year contract after participating in an official tender published by the Embassy of Italy, Kuwait earlier this year. The contract was officially signed by H. E. Mr. Giuseppe Scognamiglio, Ambassador of Italy to the State of Kuwait, and Vinay Malhotra, Chief Operating Officer, Middle East & South Asia, VFS Global, at a signing ceremony held at the Embassy of Italy in Kuwait, on September 6, 2017. Also present at the signing was Patrizio Dell’Arte, Head of the Consular Office of Italy in the State of Kuwait and Marita Bachhav, Head of Operations – GCC, Lebanon, Jordan & Iraq, VFS Global. The new centre, scheduled to launch in November 2017 will be located at Level 54, Arraya Tower, Al Shuhada Street, Sharq, Kuwait, and will allow travellers to Italy from Kuwait submit visa applications and enrol biometrics in a comfortable, convenient and professionally managed environment. At the centre, in addition to their visa application process, applicants will also have access to a dedicated tourism space, which will offer tourism information on a range of hand-picked tours in Italy.

Monika Palatková, Managing Director, Czech Tourism, has announced a partnership with VFS Global in order to enter the GCC market. She says, “We have been working closely with VFS Global in India since the end of 2016 and it has proven to be successful in establishing the Czech Republic as a tourist destination in India. I am pleased to announce the expansion of our cooperation into another strategic region, the Middle East. Today, we have entered into a contractual partnership, based on which VFS Global will implement several promotional activities focused on the leisure and MICE segments in the Middle East.” She added, “Prague, the beautiful capital city of the Czech Republic, is extremely popular with tourists but there is so much more this wonderful country has to offer the discerning Indian travellers. The central promotional theme of Czech Tourism in 2017 has been Baroque. The year 2018 will be a period of celebration for the Czech Republic because it marks 100 years from the establishment of the independent country; the main focus will be monuments, places and traditions related to this period.”

A new Chinese Visa Application Center in the Middle East was inaugurated at Wafi mall in Dubai under the patronage of the Consul General of the people’s republic of China Her Excellency Li Lingbing. Among those present during the inaugration were: Chen Xiongfeng, Deputy Director General, Department of Consular Affairs of the Ministry of foreign affairs China; Wei Xiaodong, Deputy Director General, Department of services for the foreign ministry home and overseas offices; Ministry of Foreign Affairs of the People’s Republic of China; Mona Hassan Al Khumairi, Deputy Director of the Ministry of Foreign Affairs and International Cooperation in Dubai; Zubin Karkaria, Chief Executive Officer, VFS Global Group and  Vinay Malhotra, Chief Operating Officer, Middle East & South Asia, VFS Global. In her address, Li Lingbing, Consul General of the Consulate General of the People’s Republic of China in Dubai, said, “The new Chinese Visa Application Service Center in Dubai will ensure visa applicants enjoy a service with higher quality, faster processing, and more convenience. The opening of this centre will be another boost for further uplift our people-to-people exchange, cultural communication and practical cooperation between China and the UAE.” Zubin Karkaria, Chief Executive Officer, VFS Global Group, said, “It is a privilege to launch the Chinese Visa Application Service Center in Dubai in partnership with the Government of the People’s Republic of China. With the advancement of trade and tourism ties between the UAE and P.R. China, we are confident this new center will be effective in meeting the rising demand of China visas for UAE travellers. For greater convenience to applicants, the new center will provide services during longer operating hours and offer applicants the option of Premium Lounge services …

VFS Global has completed the acquisition of visa service provider TT Services (TTS). The transaction enables VFS Global to leverage on core competences and brands and to further enhance operating performance. TT Services is a provider of integrated visa processing solutions with global presence and a comprehensive portfolio of services. TT Services is headquartered in the United Kingdom and has a strong and long-lasting relationship with its client governments and with a commercial partner. The company operates 51 application centres in more than 35 countries and has 216 employees. TTS offers a full range of high quality visa services for its client governments, partners and applicants. Zubin Karkaria, CEO, VFS Global Group, commented: “TT Services has, like VFS Global, extended industry experience of more than 15 years and is a trusted service delivery partner for its clients. I see a strong fit by TTS joining VFS Global. This will enable us to further enhance and extend our services towards our client governments and visa applicants.” The change of control will have no bearing on the business operations of the parties and act as a catalyst to improved services and enhanced client and customer satisfaction.

The Embassy of the Kingdom of The Netherlands in Abu Dhabi launched a new Visa Application Centre in Abu Dhabi enhance accessibility and greater convenience to residents of the United Arab Emirates (UAE) who plan to travel to The Netherlands. Applicants can visit the centre in Abu Dhabi, managed by VFS Global, to submit visa applications and enroll for biometrics in a comfortable and efficient environment. The new center, formally inaugurated by H.E. Frank J. M. Mollen, Ambassador of the Kingdom of The Netherlands to the United Arab Emirates, offers applicants streamlined and quicker visa application services managed by the center’s well-trained and specialised staff. Abu Dhabi is the second city in the UAE, after Dubai, from where applicants can apply for a visa to The Netherlands. The center is centrally located at Level 25, Shining Tower, Mubarak Bin Mohammed Street, Adjacent to Khalidiyah Mall, Abu Dhabi. VFS Global serves a total of 22 client governments in Abu Dhabi, and has operated visa processing services in the city since 2004.

Gulf Air, the Kingdom of Bahrain’s national carrier, partnered with VFS Global, the largest visa service provider in the world, to facilitate visa issuance for passengers flying to the Kingdom of Bahrain. The online visa facility will launch this summer on gulfair.com. Signing the agreement with VFS Global, Gulf Air Chief Commercial Officer, Ahmed Janahi, said: “We are partnering with VFS Global to provide a much needed service to Gulf Air passengers that will support our national carrier’s longstanding efforts to promote the Kingdom as a destination to a broad spectrum of travellers while making the process of obtaining a visa to Bahrain easier and more convenient. Soon, Gulf Air passengers will be able to easily obtain short term visit visas to Bahrain via our website gulfair.com – allowing them to come to Bahrain and experience all that our Kingdom has to offer in terms of tourism, business opportunities and more.” Said Zubin Karkaria, Chief Executive Officer, VFS Global Group, “Integrating next-generation convenience into the traditional visa process lies at the heart of our services. We are pleased to synergise our efforts with Gulf Air and the Government of Bahrain to ensure greater flexibility and digital-friendly services for visitors to Bahrain, while maintaining the security requirements of the visa process. We believe the online e-visa platform will make visa application much more convenient for Gulf Air customers, providing them with greater speed and transparency in the process, thereby enhancing their overall experience.” Added Vinay Malhotra, Chief Operating Officer – Middle East & South Asia, VFS Global, “Applying for an eVisa through our dedicated online platform, designed exclusively for Gulf Air passengers, will transform the visa application experience for passengers, offering …

Residents of the United Arab Emirates (UAE) can now enroll for biometrics and submit their applications for visas to Denmark at the visa application centres, managed by VFS Global, launched by the Royal Danish Consulate General in Dubai and the Royal Danish Embassy in Abu Dhabi. The centre in Dubai was inaugurated by H.E. Mrs. Merete Juhl, Ambassador of Denmark to the United Arab Emirates and Qatar at a ceremony held on February 15, 2017. The centre is located at WAFI Mall, Level 2, Falcon Phase 2, Umm Hurrair 2, Dubai. The centre in Abu Dhabi is located at Level 25, Shining Tower, Mubarak Bin Mohammed Street, adjacent to Khalidiyah Mall, Abu Dhabi. Services in both cities commenced on 15 January 2017. Speaking at the inauguration, Her Excellency Merete Juhl Ambassador of Denmark to the United Arab Emirates and Qatar, said, “It is my great pleasure to inaugurate the new Visa Application Centres in Dubai and Abu Dhabi. VFS Global has been carefully chosen to manage the Denmark Visa Application Centres based on their recognised efficiency and professional approach. It is of utmost importance to Denmark that visa processing is handled in a top professional manner.” Vinay Malhotra, COO – Middle East & South Asia, VFS Global, said, “In our continued commitment to expanding our extensive global network of Denmark Visa Application Centres, we are privileged to bring streamlined and proficient visa application services to residents of the UAE travelling to Denmark. We are confident that the newly launched centres in Abu Dhabi and Dubai will deliver world-class services for an enhanced visa application experience to our applicants. We are honoured to be a part of the advancement of travel, …

In a move to enhance visa application services to travellers from the United Arab Emirates (UAE) to Russia, VFS Global, in partnership with the Consulate General of the Russian Federation, launched the first Russia Visa Application Centre in the Middle East region, in Dubai. Services at this centre commenced from January 22, 2017. Residents of the UAE can visit the new VFS Global centre to submit their visa applications to Russia in a comfortable and professionally managed environment. The centre is centrally located at WAFI Mall, Level 2, Falcon Phase 2, Umm Hurair 2, Dubai. VFS Global has partnered with the Government of the Russian Federation since 2009, and serves them in 15 countries from 34 visa application centres globally. Over the last one year alone, the company has rolled out Visa Application Centres in 10 other countries for this client government. In Dubai, VFS Global serves a total of 23 client governments, having been present in the country since 2004. Speaking at the launch, Gocha Buachidze, Consul General of the Russian Federation in Dubai and Northern Emirates, said, “As the number of visa applications to Russia from residents of the UAE continue to grow year-on-year, the Government of the Russian Federation aims to provide quicker and more convenient services to travellers to Russia. We are confident that VFS Global and its professional staff will do everything to expedite and secure swift application procedures and extend world-class services to our visa applicants from Dubai. We look forward to the continual advancement of travel and business to our country and we are confident that this new centre will effectively meet the growing visa demand from applicants.” Added, Mr Vinay Malhotra, COO …