Tag Archives: Robin Kamark

Etihad extends free two-night Abu Dhabi getaway through agents

Etihad Airways Boeing 787-9 Dreamliner

Etihad Airways announced it is extending its free Abu Dhabi stopover campaign to the end of the year due to the popularity of the special offer in its opening month. Travellers flying through the capital of the UAE with the airline are invited to enjoy a free two-night hotel stay to break up their journey and explore the city’s vibrant and diverse attractions. Abu Dhabi offers visitors the chance to explore cultural highlights, impressive architecture, world-class theme parks as well as striking beaches and desert landscapes. Etihad is offering two free nights of hotel accommodation in Abu Dhabi for all guests booking flights to and from all Etihad destinations via Abu Dhabi. Guests can choose from a range of hotels located across the city including the five-star Jumeirah at Etihad Towers, Intercontinental Abu Dhabi and Dusit Thani Abu Dhabi, as well as the Pearl Rotana, Courtyard by Marriott WTC, Crowne Plaza and Radisson Blu. The free Abu Dhabi stopover promotion is available for bookings online through etihad.com or via a travel agent made by December 1 for travel until December 31, 2019. Robin Kamark, Chief Commercial Officer, Etihad Aviation Group, said, “We are extremely pleased that our Abu Dhabi stopover has appealed to so many of our guests and exceeded our expectations in the first month since it launched.” Etihad guests booking online should select a multi-city flight and will be directed to the stopover booking page once the booking is confirmed. Guests then have the option to choose a hotel package with one of the many hotel partners operating this promotion. With the Extraordinary Abu Dhabi Pass, visitors to Abu Dhabi can use their Etihad Airways boarding pass to …

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Etihad Airways announces seasonal flights to Moscow

Moscow 2

Building on the success of its current daily service between the capitals of the UAE and Russia, Etihad Airways announced a new second daily flight between Abu Dhabi and Moscow’s Domodedovo airport, which will operate seasonally between October 27 and May 10, 2020. The additional flight, operated by an Airbus A320, will provide more convenient travel options between the two capital cities as passengers can now choose between a daytime and evening departure from both Abu Dhabi and Moscow. Together with the existing service, operated by an Airbus A321, travellers will also benefit from improved connectivity through Etihad’s Abu Dhabi hub to Australia, India, Sri Lanka, Seychelles, Maldives, Thailand, Malaysia, Singapore and the Philippines. Robin Kamark,  Aviation Group Chief Commercial Officer, Etihad, said, “Since launching our first scheduled flights to Moscow in 2008, the route has proved very popular, enjoying strong point-to-point business and leisure demand. The addition of the second flight underscores the importance we place on the Russian market, by providing our customers greater flexibility, convenience and easy transit through Abu Dhabi to key points across Asia and Australia.” Russia is the second largest source market for inbound tourism to the UAE with 820,000 Russian tourists visiting the country in 2018. The trade exchange between the UAE and Russia reached US$ 3 billion last year. Etihad Airways, together with its partners, continues to promote the increase of tourism, and trade and investment opportunities between both countries. Etihad’s Airbus A321 and A320 two-class aircraft feature modern Business and Economy cabins and the airline’s award-winning service and hospitality. Abu Dhabi – Moscow (effective October 27, 2019 –  May 10, 2020) – From Abu Dhabi at 02:40 to Moscow (DME) 07:20 …

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Etihad and Panasonic Avionics launch wellness solution onboard

New Wellness Solution

Etihad will be the first airline to trial Panasonic’s new wellness solution, the Jet Lag Adviser, which was developed in collaboration with Detalytics. The solution will be integrated into the airline’s passenger app. One of the biggest challenges air passengers face when travelling across multiple time zones is jet lag. To help passengers combat this, the Jet Lag Adviser takes a range of passenger inputs including chronotype, circadian rhythms, height, weight, the nature of travel, and travel information such as flight times, routes and zones and uses its artificial intelligence engine to produce personalised jet lag plans for passengers with tailored advisories to help them reduce jet lag. Robin Kamark, Chief Commercial Officer, Etihad Aviation Group, said, “With the Jet Lag Advisor, we can now leverage artificial intelligence to improve the travel experience.” Passengers will receive a combination of generic route-based and personalised ‘jet lag impact scores’ which gives them a summary of how severe jet lag may be on that route in general and their own travel specifically, while the personalised jet lag plan incorporates the pre-flight, flight and post-flight phases, and provides a schedule of different recommendations and tips for specific times in each phase on what to do to reduce jet lag, such as sleeping, exposure to light, exercise, hydration, and the type of food to consume. Throughout each phase of the travel experience, the Jet Lag Adviser will send reminders with recommended actions to passengers via the app. Hideo Nakano, Chief Executive Officer of Panasonic Avionics, said, “We are delighted to be working with Etihad Airways to introduce technology that can help their passengers reduce jet lag, and so enhance their travel experience.”  

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Etihad Airways to introduce Boeing 787-10 Dreamliners for Rome and Frankfurt

Etihad Airways Boeing 787-9 Dreamliner

From June 1, 2019, Etihad Airways will introduce a new two-class Boeing 787-10 Dreamliner, the largest variant of the technologically advanced aircraft, on its scheduled daily morning service from Abu Dhabi to Rome, complementing the second overnight 777-300ER departure. On July 1, the airline will introduce the Boeing 787-9 Dreamliner on its two daily services to Frankfurt. The two-class 787-9 features Etihad Airways’ next-generation Business and Economy Class cabins, configured with 299 seats – 28 Business Studios and 271 Economy Smart Seats. The 336-seat 787-10 features 32 Business Studios and 304 Economy Smart Seats. Robin Kamark, Chief Commercial Officer, Etihad Aviation Group, said, “Rome and Frankfurt are two very important cities on the Etihad global network and have been popular with business and leisure customers alike. The introduction of more state-of-the-art 787s to our fleet is allowing us to further enhance the inflight experience, giving our guests the opportunity to enjoy the most highly customised Dreamliner cabins in the world, upgraded entertainment systems and connectivity, and our acclaimed service and hospitality.”

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Etihad Airways launches seasonal summer flights to Alexandria and Salalah

Etihad Airways Boeing 787-9 Dreamliner

Etihad Airways has announced the launch of new seasonal routes from Abu Dhabi to Alexandria in Egypt and Salalah in Oman, catering to strong demand during the summer peak. Both flights will operate four times per week throughout July and August 2019. Both destinations attract large numbers of visitors during the summer months. Robin Kamark, Group Chief Commercial Officer, Etihad Aviation said, “We are delighted to offer our guests new choices of holiday destinations during the summer months. Alexandria and Salalah are popular destinations for residents in the UAE, and from further afield. Whether they’re looking to spend time with family or friends over the summer holidays, or planning to visit the stunning southern coast of the Arabian Peninsula during Khareef, we are sure that our guests will enjoy all that these new destinations have to offer.” With the addition of these seasonal destinations, the airline will operate a total of 32 flights per week to Egypt, 28 flights to Cairo and four to Alexandria. The airline will operate a total of 25 flights per week to Oman with 21 weekly flights to Muscat and four to Salalah.

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Etihad Airways to deploy Airbus A380 on daily Abu Dhabi-Seoul route from July 1, 2019

ETIHAD AIRWAYS A380 LOUVRE ABU DHABI FLY-BY LOW RES

Etihad Airways is set to operate Airbus A380 on its daily service linking Abu Dhabi and Seoul, effective July 1, 2019. The South Korean capital’s Incheon Airport now joins London Heathrow, Paris Charles de Gaulle, New York JFK and Sydney as a destination served by the airline’s award-winning aircraft. Robin Kamark, Chief Commercial Officer, Etihad Aviation Group, said, “Since the launch of our services to Seoul Incheon in December 2010, the route has proved tremendously successful and we have welcomed over 1.2 million guests on our flights to and from Korea since then. This reinforces the strong ties between the two countries and the importance Etihad continues to place on the Korean market. The introduction of Airbus A380 will provide guests with the most revolutionary in-flight experience. The Etihad A380 embodies our ‘Choose Well’ brand promise perfectly, offering every type of traveller a flying experience tailored to meet their requirements and to capture their imagination.” Etihad Airways’ 486-seat A380 will provide customers on the route with new in-flight experiences such as The Residence, a luxurious three-room cabin which can accommodate two guests in complete privacy and nine private First Apartments. The double-decker aircraft also boasts 70 Business Studios and 405 Economy Smart Seats. This includes 80 Economy Space seats with a seat pitch of up to 36 inches.

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Etihad Airways to introduce Boeing 787-9 to Kuala Lumpur and Brussels routes

Etihad Airways Boeing 787-9 Dreamliner

Etihad Airways will introduce Boeing 787-9 on its daily scheduled services from Abu Dhabi to Kuala Lumpur, effective December 20, 2018 and to Brussels, effective January 3, 2019. The new two-class 787 Dreamliner service features Etihad Airways’ next-generation Business and Economy Class cabins, configured with 299 seats – 28 Business Studios and 271 Economy Smart Seats. Etihad Airways’ modern fleet of 21 Boeing 787-9 aircraft feature innovative, award-winning cabin designs and products, complemented by the airline’s acclaimed service and hospitality offering. Flights include Food and Beverage Managers in Business Class and a Flying Nanny in Economy Class to provide specialised care for families with young children. Robin Kamark, Chief Commercial Officer, Etihad Aviation Group said, “Kuala Lumpur and Brussels are two very important destinations on the Etihad network, popular with both business and leisure customers and we are delighted to be introducing the 787-9 Dreamliner on these routes. Our customers can expect the quietest cabins and our latest in-flight products and technology, one of the world’s most technologically advanced and fuel-efficient aircraft. Our customers flying between Abu Dhabi and these capitals continue to benefit from convenient departure and arrival times at both ends, and those transiting through Abu Dhabi enjoy seamless connections onto Etihad’s global route network.”

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Etihad to introduce Boeing 787-9 Dreamliner to Morocco

Etihad Airways Boeing 787-9 Dreamliner

Etihad Airways will introduce the Boeing 787-9 Dreamliner on its scheduled services from Abu Dhabi to Rabat, capital of the Kingdom of Morocco from October 3, 2018, replacing the Airbus A330-300 currently serving the route. The introduction of the technologically advanced aircraft on Rabat services is a further boost to its presence in the Moroccan market. On May 1 this year, the airline placed the 787 Dreamliner on its daily flights to the kingdom’s commercial hub, Casablanca. The move to place the aircraft on Rabat flights will provide customers travelling on Etihad Airways’ Moroccan routes with full product consistency, the latest inflight technology, and increased cargo capacity to further boost trade. Etihad Airways’ three-class version of the Boeing 787-9 Dreamliner features 8 private First Suites, 28 Business Studios and 199 Economy Smart Seats. To meet summer peak travel demand, Etihad Airways recently added a third weekly service to Rabat, operating every Saturday until 29 September. The extra flight provides more choice to the increasing number of point-to-point business and leisure travellers between both cities. Robin Kamark, Chief Commercial Officer, Etihad Aviation Group, said, “Morocco is a very important destination on the Etihad network, underscoring the close cultural and commercial ties between the kingdom and the UAE. Our flights to Rabat and Casablanca have proved tremendously popular with UAE and Moroccan nationals, and residents. Adding the 787 Dreamliner on all our Moroccan services will now provide our customers flying to both capitals with the same award-winning cabins, innovative seating and products.”

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Warner Bros World Abu Dhabi inks deal with Etihad to increase tourism to Abu Dhabi

WBW and Etihad

Etihad Airways has signed a commercial agreement with Warner Bros, announcing a three-year partnership encompassing several collaborations aimed at increasing tourism to Abu Dhabi. Opening on July 25, Warner Bros World Abu Dhabi will complement the wide range of award-winning leisure and entertainment attractions already on offer on Yas Island, reinforcing the island as a destination globally. Warner Bros World Abu Dhabi will feature a total of 29 state-of-the-art rides, interactive family-friendly attractions and unique live entertainment across six fully immersive lands. From the action and adrenaline-fuelled adventures of DC to the wacky and wonderful world of Warner Bros Animation – the 1.65 million sq. ft. park will offer captivating and interactive experiences, bringing together some of the world’s most iconic characters and stories under one roof for the first time in the region. As airline partner, Etihad Airways will work closely with Warner Bros. World Abu Dhabi on areas of brand partnership, marketing, inflight programming, and travel trade support. Robin Kamark, Etihad Airways Chief Commercial Officer, said, “We are delighted to be the official airline partner of Warner Bros. World Abu Dhabi. We continually look for ways to showcase the very best of Abu Dhabi as we bring international tourists from around the world to our home. This relationship will solidify our commitment in ensuring our guests have a memorable travel experience in the air and on the ground.”

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Etihad Airways launches WhatsApp service

Etihad--logo

Etihad Airways has launched a WhatsApp Business solution, allowing guests to communicate instantly with the airline via the messaging app. The new service, which is the latest element of Etihad Airways’ digital strategy, will provide an enhanced offering to premium guests when they are at Abu Dhabi International Airport, allowing them to chat with the airline’s agents about their flights in a fast, personal, and efficient way. In addition to communicating with customer service agents, the WhatsApp Business solution will be expanded in the future to enable guests to receive important messages like flight reminders by opting into WhatsApp communications on the Etihad Airways booking confirmation page. Robin Kamark, Etihad Airways Chief Commercial Officer, said, “The new WhatsApp Business solution will provide Etihad Airways’ premium guests with immediate contact with the airline, using the very latest technology. Air travellers around the world use WhatsApp in their daily lives and so it is an ideal channel for them to communicate with the airline and receive the latest information about their travel journey.” Etihad Airways offers several real-time channels for guests to contact the airline, including the @EtihadHelp and @EtihadPremium accounts on Twitter, and the airline’s Facebook page. During the initial trial phase, the Etihad Airways WhatsApp number will be exhibited in Premium check-in at Abu Dhabi Airport.

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