Tag Archives: IATA

15below partners with Etihad Airways to enhance guest communications

15below has partnered with Etihad Airways to upgrade the airline’s communication system to address the ever-changing travel requirements caused by the COVID-19 pandemic. The 15below platform links directly to Etihad’s reservations system, allowing the airline to automatically communicate with its passengers using personalised, real-time data from the booking. With all the information they need on hand, customers are promised a smooth, stress-free travel experience without unnecessary delays, queues, and human interaction at the airport. Talking about the partnership, 15below’s CEO Nicholas Key said, “A lack of relevant information has always been a huge contributor to the stress that many associate with travel, so at a time when the rules are constantly changing, effective communication is absolutely key to passenger wellness. The work that we have done with Etihad gives the passenger much greater control, promoting a smooth, risk-free travel experience where currently there is more to think about than ever before.” Frank Meyer, Chief Digital Officer, Etihad Aviation Group said, “Etihad is a global player in driving digital transformation within the aviation industry. As travel restrictions ease, it’s our responsibility to pursue innovative solutions that will enhance the travel experience for our guests. Ensuring wellness is part of the redefined customer journey has become an integral part of our business and our partnership with 15below has been instrumental in making this a reality.” Research by the International Air Transport Association (IATA) shows that 72% of travellers want to be kept up to date on their mobile device throughout their journey and three in five want real-time updates during disruption. Acknowledging that a passenger’s experience starts during the booking process and ends when they arrive at their destination, Etihad’s partnership with …

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IATA welcomes the Opening of a new terminal at Bahrain International Airport

International Air Transport Association (IATA) welcomes the opening of the new terminal at Bahrain International Airport. “The opening of the new terminal at Bahrain International Airport is not only an important milestone in the development of Bahrain International Airport as a regional hub but also welcome news for the industry during this difficult time. The new terminal will provide vital capacity and capabilities to cargo operators shipping essential vaccines and PPE equipment immediately, and open the door for increased connectivity once passenger traffic starts to pick up. Aviation is a key pillar of Bahrain’s economy—this has been strengthened today, taking the country one step closer to achieving its Economic Vision 2030 to establish the Kingdom as an aviation center in the region. We congratulate all involved in this significant infrastructure project,” said Muhammad Albakri, IATA Regional Vice President for Africa and the Middle East. The 210,000sq m terminal, which is four times the size of the existing facility, increases the airport’s capacity to 14 million passengers a year, having handled around 9 million in 2019.  

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Emirates to trial COVID-19 Travel Pass

International Air Transport Association (IATA) is partnering with Emirates to become one of the first airlines in the world to trial IATA Travel Pass – a mobile app to help passengers easily and securely manage their travel in line with any government requirements for COVID-19 testing or vaccine information. IATA Travel Pass enables Emirates passengers to create a ‘digital passport’ to verify their pre-travel test or vaccination meets the requirements of the destination. They will also be able to share the test and vaccination certificates with authorities and airlines to facilitate travel. The new app will also enable travellers to manage all travel documentation digitally and seamlessly throughout the travel experience. Adel Al Redha Emirates’ Chief Operating Officer said, “While international travel remains as safe as ever, there are new protocols and travel requirements with the current global pandemic. We have worked with IATA on this innovative solution to simplify and digitally transmit the information that is required by countries and governments into our airline systems, in a secure and efficient manner.” Nick Careen, IATA Senior Vice President for Airport, Passenger, Cargo and Security said, “With its global customer base and network traffic, Emirates as a partner will also bring invaluable input and feedback to improve the Travel Pass programme. This is the first step in making international travel during the pandemic as convenient as possible giving people the confidence that they are meeting all COVID-19 entry requirements by governments. As borders re-open, IATA Travel Pass will be further enhanced with more capabilities to meet all governments testing or vaccination verification requirements and Emirates customers will be among the first to have these services.”

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IATA unveils key elements for global travel pass

International Air Transport Association (IATA) unveiled key design elements of the IATA Travel Pass. IATA Travel Pass is a mobile app to help travelers easily and securely manage their travel in line with any government requirements for COVID-19 testing or vaccine information. “Testing is the immediate solution to safely re-open borders and re-connect people. And eventually this is likely to transition to vaccination requirements. In either case, a secure system to manage COVID-19 testing or vaccination information is critical. The IATA Travel Pass is a solution that both travelers and governments can trust. And it is being built with data security, convenience and verification as top priorities,” said Alexandre de Juniac, IATA’s Director General and CEO. “We are building the IATA Travel Pass with one aim—to help reconnect our world safely. IATA has brought advancements in global standards like e-ticketing and mobile boarding passes to consumers in all parts of the world. This unique capability demonstrates that we can work with industry and governments to re-shape travel processes based on global standards. We are confident that we can deliver a complete solution with IATA Travel Pass. And we are building the IATA Travel Pass so that other solutions serving the same industry re-opening goal can also benefit from it. We want airlines to have a competitive marketplace with the widest range of options that meet their specific needs,” said Nick Careen, IATA’s Senior Vice President, Airport, Passenger, Cargo and Security.

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Emirates launches new NDC-powered gateway for trade partners

Emirates has launched a suite of connectivity options for its trade partners around the world to easily and directly access the airline’s rich content and other services.Developed using IATA’s New Distribution Capability (NDC) standards, the Emirates Gateway is available via the recently launched Emirates Partners Portal. Adnan Kazim, Emirates’ Chief Commercial Officer said, “The Emirates Gateway suite of connection options has been built on new technology and is designed to address the limitations of current legacy distribution systems. Our aim was to create a platform that empowers us to rapidly develop and deploy new products and services, thereby giving us and our trade partners the ability to offer even more value-added and differentiated services. It also prepares the way for Emirates to offer custom content and dynamic pricing that better responds to our changing marketplace.” Offering improved access to Emirates’ products and services with an intuitive and easy to ease interface, the Emirates Gateway offers the airline’s trade partners the ability to enhance travellers’ journeys with customised products and services. Trade partners can connect to the Emirates Gateway via three flexible access solutions: Emirates Booking Portal: a user-friendly web booking portal available in 12 languages, connected directly to Emirates’ reservation systems that simplifies the booking, ticketing and post-ticketing servicing of Emirates orders; Emirates Gateway Direct: which provides access to Emirates content through IATA NDC APIs, allowing trade partners to build applications that meet their needs with expert support from Emirates’ IT teams; Emirates Gateway Sync: a facilitated link into the Emirates reservation system provided by industry leading, IATA registered, Emirates certified technology partners.

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IATA calls for harmonised approach for restart of aviation in ME

IATA has called on governments in the Middle East to harmonise biosafety measures for passengers across the region as aviation restarts. A global framework for restarting aviation while protecting public health has been agreed by the International Civil Aviation Organization (ICAO) and published in the Take-Off guidance. However, inconsistent application of these biosafety measures along with unnecessary border constraints are deterring passengers and suppressing the resumption of air travel in the Middle East. “We are starting to see some governments in the Middle East open their borders to regional and international air travel. This is good news but those flying for the first time since the lifting of restrictions face an array of different types of biosafety measures and procedures – which is causing confusion among passengers and delaying the recovery,” said Muhammad Albakri, IATA’s Regional Vice President for Africa and the Middle East. “An effective COVID-19 test has the potential to be a useful risk mitigation measure. However, tests that neither meet the criteria of speed, scalability and reliability nor are offered at reasonable cost, as we are seeing in some countries in the region, have unintended consequences, causing more problems than they solve and will most likely limit the recovery in air travel demand,” said Albakri. “Imposing quarantine measures on arriving passengers keeps countries in isolation and the travel and tourism sector in lockdown. Fortunately, there are policy alternatives that can reduce the risk of importing COVID-19 infections while still allowing for the resumption of travel and tourism that are vital to jump starting national economies. We are proposing a framework with layers of protection to keep sick people from travelling and to mitigate the risk of transmission …

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Saudi Ground Services boosts digital transformation with SAP

Saudi Ground Services announced that its digital transformation with SAP is boosting the aviation sector’s USD 37 billion contribution to GDP. Saudi Vision 2030 is rapidly developing international business and tourism connections, underpinned by the aviation sector, which supports 594,000 jobs and USD 37 billion to GDP in the Kingdom, according to the International Air Transport Association (IATA). As the Kingdom’s aviation market grows, Saudi Ground Services, which serves 670,000 flights per year for more than 90 airlines and 100 million passengers, needed to operate in real-time. Saudi Ground Services implemented the S/4HANA real-time business suite and Success Factors human experience management suite for over 12,000 employees. Now, Saudi Ground Services has access to customised airline invoices, integrated flight schedules to automate sales orders, as well as localised payroll solutions. “The Saudi Ground Services Company is asserting its market position within Saudi Arabia, in 2020 and beyond, through operational excellence capabilities,” said Capt. Fahd Cynndy, CEO, Saudi Ground Services. “Technology is positioned as a core enabler moving forward our strategy, and SAP facilitated the transformation journey by automating human resources processes, flight data, sales orders, sourcing and contracting for over 200 tenders per year.” Saudi Ground Services is also embracing its customer centric approach through augmented reality and mobility solutions, on-flight live services, strategic sourcing, automated financial postings, and predictive analytics. Remarking on the success, Saudi Ground Services has won an SAP MENA Quality Award, which recognise the region’s top digital transformation initiatives, in the “Business Transformation” category. “Saudi Arabia’s aviation sector is evolving with traveller demands, technology advancements, and global growth,” said Taha Al Madani, Head of Customer Office, SAP Middle East North. “Saudi Ground Services shows how aviation …

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Quarantine measures threaten aviation restart in Africa & the Middle East

International Air Transport Association (IATA) urged governments in Africa and the Middle East (AME) to implement alternatives to quarantine on arrival that would allow economies to re-start while avoiding the importation of COVID-19 cases. Government-imposed quarantine measures in 36 countries across Africa and the Middle East (AME) account for 40% of all quarantine measures globally. With over 80% of travellers unwilling to travel when quarantine is required, the impact of these measures is that countries remain in lockdown even if their borders are open. “It is critical that AME governments implement alternatives to quarantine measures. AME has the highest number of countries in the world with government-imposed quarantine measures on arriving passengers. The region is effectively in complete lockdown with the travel and tourism sector shuttered. This is detrimental in a region where 8.6 million people depend on aviation for their livelihoods,” said Muhammad Albakri, Regional Vice President for Africa and the Middle East, IATA.

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DTTAG new executive committee to manage post COVID-19 return to normalcy of travel

Dubai Travel and Tour Agents Group (DTTAG) has been restructured with the appointment of Asim Arshad, CEO, Orient Travel, as the President of the group along with Sumit Acharya, Managing Director BCD Travel, as the Vice President. The group has also revamped the Executive Committee to include industry stalwarts from leading travel agencies, namely Jamal Abdulnazer -CEO Cozmo Travel, Aubrey Heldt – General Manager Kanoo Travel, SavioVaz – Vice President Dnata Travel, Nasir Khan – CEO Al Nabooda Travel, JayaramIyer – Managing Director Sharaf Travel, Narendra Bhatia – Managing Director Team Travel, Santosh Cheriyan, Regional General Manager Akbar Travel. The groups Executive Committee members have been actively working closely with many travel companies and entities in order to coordinate and devise the best strategy to steer their businesses out of the challenges they are currently facing due to COVID-19. Managing the impact of the post COVID scenario on the travel industry and meeting potential changes to consumer behaviour and expectations are key areas of focus for DTTAG and its members in the immediate future. Therefore, DTTAG is playing a pivotal role in facilitating a forum for travel agency members to interact with one another with the goal of meeting needs of a variety of consumers and simultaneously achieving their own business goals through support and cooperation offered by the group’s members and government organisations involved with the Travel and Tourism industry. DTTAG, which enjoys the ongoing support of Emquest a division of the Emirates group and other associate members, has embarked upon an aggressive membership drive among the travel agency community by demonstrating value and effectively representing them with various airlines, government departments, IATA and other partners in the travel …

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ACI and IATA outline roadmap for restarting aviation industry

Airports Council International (ACI) World and the International Air Transport Association (IATA) have called on governments to ensure any new measures introduced for airports and airlines in the wake of COVID-19 are supported by scientific evidence and are consistent across the world. ACI and IATA have jointly issued a paper laying out a pathway for restarting the aviation industry – Safely Restarting Aviation – ACI and IATA Joint Approach. Airlines and airports have cooperated to build a roadmap for resuming operations which reassures the travelling public that health and safety remain the overall priorities. ACI and IATA are both central members the COVID-19 Aviation Recovery Task Force (CART) being led by the Council of the International Civil Aviation Organization (ICAO). CART enables the collaboration among governments and between governments and industry, which is vital to ensure the harmonisation and consistency of measures that are essential to restoring air connectivity and passenger confidence in air travel. “Airports and airlines have come together with ICAO and the wider aviation industry to address the biggest challenge ever faced by commercial aviation in restarting a global industry while continuing to halt the spread of COVID-19,” ACI World Director General Angela Gittens said. IATA’s Director General and CEO Alexandre de Juniac said, “Safety is always our top priority and that includes public health. Restoring air connectivity is vital to restarting the global economy and reconnecting people. Our layered approach of measures recommended by airports and airlines safeguard public health while offering a practical approach for a gradual restart of operations.”  

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