Tag Archives: hotel staff

During H1 2024, 832 employees across 26 prominent Dubai’s hotels and touristic destinations participated in special workshops on safe tourism, with more scheduled for the remainder of the year. Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT), a part of Dubai Department of Economy and Tourism (DET), has organised a series of awareness workshops as part of the Safe Tourism Awareness Programme. The workshops aim to familiarise hospitality staff with DET’s services, teach optimal utilisation of these services, and inform them about communication channels dedicated for various tourism services in Dubai. They also educate employees about consumer rights and duties, ensuring guests and visitors understand how to contact the Consumer Protection Department. This includes displaying the consumer protection number in a visible location, as well as the contact details for submitting complaints. These efforts enhance guest confidence in the transparency of these establishments, further solidifying Dubai’s position as the best city to visit, live and work in. Additionally, the workshops present case studies highlighting services provided by relevant entities, such as Dubai Police smart services, the Lost and Found service, and key hotlines for consumers (999 for emergencies and 901 for non-emergencies and general inquiries). These efforts underscore the importance of cooperation between the public and private sectors to create a safe tourism environment. Organised in collaboration with Dubai Tourist Police Department at the General Department of Criminal Investigation (CID) , Dubai Corporation for Ambulance Services, Dubai Municipality and the Directorate General Of Civil Defense Dubai, these workshops are designed to enhance Dubai’s status as one the world’s safest cities. Ahmad Ali Moussa, Director of the Consumer Protection Department at DCCPFT, said: “Recognising Dubai’s position as a leading global destination, …

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