Tag Archives: guest experiences

Smart hospitality solutions provider, Hudini, has entered into an agreement with Orascom Hotels Management for the rollout of their new digital platform, Staff Connect, across Orascom’s portfolio of hotels globally. These properties include Casa Cook, Steigenberger, Club Paradisio, The Chedi and Cooks Club, Mosaique, all of which are located in El Gouna, Egypt. Orascom Hotels Management has chosen the Staff Connect platform by Hudini to create exceptional guest arrival experiences with tailored personal interaction. Orascom’s vision is to transform the arrival experience by completely removing the front desk. Upon arrival, the guests are welcomed and escorted to their rooms by an Experience Ambassador who is assigned to the guests for the entire stay. With the Staff Connect platform, check-in formalities are completed seamlessly in less than a minute in the comfort of the guests’ room. Staff Connect has already been successfully implemented across 15 properties within the Orascom portfolio.  Staff Connect is a seamless digital platform designed to streamline operations and staff communication, instantly making information accessible to all hotel departments from front desk to housekeeping. Seamlessly integrated with a hotel’s backend systems, the platform can be accessed on various portable devices, ensuring staff have real-time information at their fingertips. With Staff Connect, hotel staff can easily access guest profiles and preferences, leveraging AI-powered insights to deliver personalised promotions, experience recommendations, and curated amenities. Not only does this boost upsell opportunities, but it also creates truly bespoke stays for every guest. Sanjay Sharma, Chief Technology Officer of Orascom Hotels Management, commented [with Hudini] “the switch to personalised arrival experiences has turned out to be immensely successful with guest feedback such as “stunning” and “out of this world”. In addition, we …

SAUDIA has launched a new version of Alfursan loyalty program offering multiple advantages and greater miles value for members. The upgrade is part of a complete transformation of the program which aims to increase the competitiveness of SAUDIA as it seeks to deliver world-class levels of guest experience. This reflects the national carrier’s efforts to improve guests’ travel experience and is part of an ambitious, organisation-wide, transformation the group is currently undergoing. The new edition of Alfursan includes unprecedented benefits for more than 7.5 million members, in addition to motivating more guests to join and enjoy the benefits and rewards of the program through the marketing campaign launched today. Under the slogan “Enjoy More”, Alfursan now partners with several new parties, most notably credit card providers. One of the most important new features of the program is that there is no longer a specific period to redeem miles. Members can use their miles as long as their membership remains active by earning or redeeming them at least once in 24 months regardless of the date of earning. Previously, reward miles expired three years after the date of earning. The new edition also introduces several benefits and policies aimed at increasing the chances of redeeming miles through the introduction of the “Reward” and “Reward Plus” categories. Members can issue reward tickets at a discount of up to 50% of the required miles. For example: the Jeddah-Riyadh-Jeddah flight now requires only 9,000 miles compared to 18,000 miles previously, while the (Riyadh-London-Riyadh) flight now requires 24,000 miles compared to 40,000 miles previously. The launch of the “Reward Plus” category is aimed at providing more reward seats on multiple flights to more destinations, where …