Tag Archives: Etihad

Etihad enhances customer experience through Cloud technology

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Etihad Airways has partnered with Farelogix to enhance its merchandising and distribution capabilities. The deployment of new generation technology from Farelogix will enable Etihad to provide unique, customised offers to its guests. Etihad’s strategy will focus on broadening ancillary offerings to customers, allowing for more personalised travel options across all distribution channels.  Etihad plans to implement FLX Merchandise, a cloud-based solution from Farelogix, to create personalised product and service propositions that increase customer satisfaction. As the industry’s leading merchandising engine, FLX Merchandise will enable Etihad to showcase optional products such as preferred seats, priority boarding, and other amenities that improve customers’ travel experience. In addition, the technology will provide greater flexibility and speed-to-market by introducing innovative new ancillary offers. Robin Kamark, Etihad’s Chief Commercial Officer said: “Our vision is to provide guests with the widest choice. We are proud to partner with Farelogix, a recognised leader in airline commerce technology, to realise this vision. The new partnership will help us in the journey towards the airline’s digital transformation that focuses on delivering modern retail experiences to customers around the globe.” In the near future Etihad plans to launch a full New Distribution Capability (NDC) enabled platform which will enable customers to visualise offerings through digital media such as images and videos, whether they are booking via travel agencies, meta-search engines, or other indirect channels.

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Etihad inks deal with Saudi’s Al Nassr FC

Etihad signs with Saudi FC

Etihad Airways has signed an agreement to be the official shirt and main sponsor and partner of the Riyadh-based, Saudi Stars League team, Al Nassr FC. Etihad Airways has built a portfolio of international sports sponsorships which includes the Formula 1™ Etihad Airways Abu Dhabi Grand Prix, Manchester City FC, and the Abu Dhabi HSBC Golf Championship. The multi-season partnership was signed at Etihad Airways’ Innovation Centre in Abu Dhabi, and was attended by senior members of both organisations’ leadership teams. Players from the football club were also in Abu Dhabi for the announcement, including Saudi national players, Mohammed Al-Sahlawi; and Ibrahim Ghaleb; and international stars Ahmed Musa and Noureddine Amrabat. Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group, said, “This agreement signals the start of an exciting new partnership between Al Nassr, one of Saudi Arabia’s best-known football clubs, and Etihad Airways. We look forward to our teams working together to promote the two brands in our home markets as well as across the region.” Commenting on the partnership, Saud Al Sweilem, Chairman of Al Nassr FC said, “We are delighted to have signed with Etihad Airways, one of the world’s leading airlines and a brand that supports football in many markets. I believe that together we can deliver a mutually beneficial partnership as well as present something new and exclusive to Al Nassr fans.” In addition to appearing on players’ shirts on all home and away games, Etihad Airways will work closely with Al Nassr on areas of brand partnership, marketing, customer and loyalty initiatives, social media outreach, inflight programming and travel trade support.

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Etihad to operate additional flights for Hajj Season

Etihad Airways Boeing 787-9 Dreamliner

Etihad Airways will operate additional flights between Abu Dhabi and its destinations in Saudi Arabia to facilitate the movement of thousands of pilgrims for Hajj. Until August 28, Etihad will operate special charters to carry pilgrims on its additional flights to Jeddah and Medina Airport. All flights will operate alongside regular scheduled services. The top inbound destinations for the Hajj Etihad flights are the United Kingdom, the United States, Australia, Pakistan, Indonesia, Korea, and Nigeria. Hareb Mubarak Al Muhairi, Etihad Airways’ Senior Vice President, said, “The Hajj pilgrimage is a very important experience for Muslims around the world and Etihad is proud to help its customers make this significant journey. This year we see a 17 per cent increase in the number of pilgrims travelling with Etihad compared the same period last year. To meet this increasing demand, Etihad Airways are adding 16 flights alongside our scheduled services to Jeddah and Medina. We are committed to providing a memorable Hajj travel experience for our customers and to helping them complete their journey with ease and peace of mind.” A dedicated group of airport staff is available to facilitate a seamless ground experience for Hajj travellers. In addition, dedicated check-in counters have been set up at Abu Dhabi international airport. Extra provisions will also be made by cabin crew to meet pilgrims’ needs and requirements and to facilitate the performing of ablutions, advising them about the entry into Al Miqat (state of sanctity), and the changing into Ihram robes.

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Etihad will increase its flights to Canada from October 2018

Etihad Airways Boeing 787-9 Dreamliner

Etihad Airways will increase its flights from Abu Dhabi to Canada’s largest city, Toronto, from three to five weekly services from October 28. The flights will be operated by Boeing 777-300ER aircraft, featuring 40 seats in Business Class and 340 in Economy Class. Robin Kamark, Chief Commercial Officer, Etihad Aviation Group, said: “We are thrilled to announce more flights to cosmopolitan Toronto, one of the most successful and popular destinations on our global route network. This news has been eagerly anticipated. We have welcomed well over a million guests on our flights to Toronto since we launched the service almost 13 years ago. This development is great news for UAE nationals, for who Canada is an exciting trade, touristic, and cultural partner, and for Canadians, including the thousands residing here in the emirates. The UAE is also Canada’s largest export market in the MENA region, so the extra services are a boost for trade to and from the area and beyond.” Etihad Airways inaugurated services to Toronto on October 2005, and since then the route has proved very successful for the airline, recording consistently strong demand to and from both cities. Approximately 45,000 Canadian citizens reside in the UAE, with over 150 Canadian companies registered across the country. Citizens of both countries now enjoy visa-free entry for business and tourism on stays of up to six months. Etihad Airways has a codeshare partnership in place with Air Canada, with the Canadian flag carrier placing its ‘AC’ code on Etihad services from Toronto to Abu Dhabi and from London Heathrow to Abu Dhabi.

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Warner Bros World Abu Dhabi inks deal with Etihad to increase tourism to Abu Dhabi

WBW and Etihad

Etihad Airways has signed a commercial agreement with Warner Bros, announcing a three-year partnership encompassing several collaborations aimed at increasing tourism to Abu Dhabi. Opening on July 25, Warner Bros World Abu Dhabi will complement the wide range of award-winning leisure and entertainment attractions already on offer on Yas Island, reinforcing the island as a destination globally. Warner Bros World Abu Dhabi will feature a total of 29 state-of-the-art rides, interactive family-friendly attractions and unique live entertainment across six fully immersive lands. From the action and adrenaline-fuelled adventures of DC to the wacky and wonderful world of Warner Bros Animation – the 1.65 million sq. ft. park will offer captivating and interactive experiences, bringing together some of the world’s most iconic characters and stories under one roof for the first time in the region. As airline partner, Etihad Airways will work closely with Warner Bros. World Abu Dhabi on areas of brand partnership, marketing, inflight programming, and travel trade support. Robin Kamark, Etihad Airways Chief Commercial Officer, said, “We are delighted to be the official airline partner of Warner Bros. World Abu Dhabi. We continually look for ways to showcase the very best of Abu Dhabi as we bring international tourists from around the world to our home. This relationship will solidify our commitment in ensuring our guests have a memorable travel experience in the air and on the ground.”

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Etihad Airways launches WhatsApp service

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Etihad Airways has launched a WhatsApp Business solution, allowing guests to communicate instantly with the airline via the messaging app. The new service, which is the latest element of Etihad Airways’ digital strategy, will provide an enhanced offering to premium guests when they are at Abu Dhabi International Airport, allowing them to chat with the airline’s agents about their flights in a fast, personal, and efficient way. In addition to communicating with customer service agents, the WhatsApp Business solution will be expanded in the future to enable guests to receive important messages like flight reminders by opting into WhatsApp communications on the Etihad Airways booking confirmation page. Robin Kamark, Etihad Airways Chief Commercial Officer, said, “The new WhatsApp Business solution will provide Etihad Airways’ premium guests with immediate contact with the airline, using the very latest technology. Air travellers around the world use WhatsApp in their daily lives and so it is an ideal channel for them to communicate with the airline and receive the latest information about their travel journey.” Etihad Airways offers several real-time channels for guests to contact the airline, including the @EtihadHelp and @EtihadPremium accounts on Twitter, and the airline’s Facebook page. During the initial trial phase, the Etihad Airways WhatsApp number will be exhibited in Premium check-in at Abu Dhabi Airport.

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Etihad launches inflight guest medical services

Etihad Airways Boeing 787-9 Dreamliner

Etihad Airways has launched two specialised services for air travellers with pre-existing medical conditions, ensuring continuity of care and in-flight safety. The one-stop-shop services will be carried out by members of the Etihad medical team who are qualified in aviation and transport medicine. The first service allows guests, who require medical clearance prior to travel, the opportunity to request an Etihad aviation doctor to visit them and conduct an evaluation in consultation with their attending physician. All medical forms and assessments will be completed by the Etihad doctor on-site, leading to a recommendation about their “fit to fly” status within one day. The second service is the introduction of an in-flight nurse who can accompany guests during their trip and provide medical support. Nadia Bastaki, Etihad Airways’ Vice President Medical Services, said, “Etihad is delighted to be the first airline in the region to provide these new medical services which will cater for guests who require medical assistance during their travel. Both services will help ensure our guests have a smooth and hassle-free journey, greatly removing unnecessary anxiety they sometimes feel when travelling.” Guests interested in availing these services can visit: etihad.com/meda

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Etihad issues travel advisory for hassle-free journey this summer

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Etihad Airways has issued travel advice for summer holidays to ensure that the airline’s guests enjoy a convenient travel experience during the period. It has a number of travel tips and reminders to save time: Early Check-in; for the convenience of those guests who live downtown, early check-in is available at the Abu Dhabi City Terminal for AED30 per guest. Guests should arrive at Abu Dhabi International Airport at least three hours before take-off, accounting for extra road traffic. Moonlight Check-in will be available for guests to check-in early at Abu Dhabi Airport. Guests using Etihad’s Moonlight Check-in will receive 2,500 Etihad Guest miles per guest, 5kg additional baggage per guest, as well as an Abu Dhabi Airports discount and offers voucher on Duty Free and Food & Beverage. Moonlight Check-in guests will have the option to purchase access to one of the Etihad Business Class lounges at Abu Dhabi Airport with a special 50 per cent discount offer. Moonlight check-in will operate at Abu Dhabi Airport Terminal 3, counters 75 to 80, between 4am and 6am, and again between 4pm and 6pm during the following periods: 4pm-6pm Wednesday, June 27 to 4am-6am Monday July 9 and 4pm-6pm Thursday, July 12 to 4am-6am Sunday July 14. Check-in and Boarding Times – Economy Class check-in for non-US flights opens three hours before departure and closes one hour before departure. Economy Class check-in for US flights opens five hours before departure and will close two hours before departure.

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Etihad upgrades chauffeur services in the UAE

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Etihad Airways has implemented new features enhancing its chauffeur services in the UAE which will enable customers to book and manage Etihad’s chauffeur services directly through the airline’s upgraded mobile optimised website without calling Etihad’s Contact Centre or a travel agent. Customers can now book and confirm their chauffeur service up to 12 hours prior to their flight’s departure. The new system, created in partnership with Vxceed Technologies, also allows guests to amend or cancel their chauffeur booking, thereby giving them greater control of their travel requirements. The new features will enable customers to receive SMS and e-mail confirmation for their scheduled pick-up. Moreover, customers can also connect with their chauffeur prior to being collected. Jamal Ahmad Al Awadhi, Etihad Airways Head of Guest Experience Commercial, said, “This new service enhancement provides a seamless transportation experience for our guests, and enables them to be in direct contact with their chauffeur at all times. It is important that our renowned Etihad experience exists across the entire customer journey, from home to the airport, from the gate to the aircraft, and then upon arrival at their destination.” The optimised chauffeur service, operated with Mercedes-Benz E-Class luxury sedans, will facilitate timely pick-up and drop-off for customers, and enable them to provide their live feedback after each trip, helping to always ensure the highest level of service in line with customers’ needs. Future system enhancements will enable Etihad Guest members to use their miles to book a private transfer for themselves within the UAE, irrespective of which cabin they are travelling in.

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Laptop ban on US-bound Etihad, Emirates, Turkish and Qatar lifted

Turkish Airlines - US electronic devices ban lifted-2

Etihad Airways, Emirates Airline, Turkish Airlines and Qatar Airways have all been cleared to allow customers to bring electronic devices, including laptops, tablets and e-readers, on flights from the Middle East into the United States. The ban on electronic devices that was implemented on ME flights travelling to the United States since March 25, 2017 ended on July 5, 2017.

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