Tag Archives: Etihad

Gulf Air and Etihad ink deal to enhance guest experiences

Gulf Air and Etihad Aviation Group MoU 1

Gulf Air and Etihad are set to explore deeper cooperation following the signing of a Memorandum of Understanding (MOU) at the Bahrain International Airshow. The wide-ranging MOU covers scope to introduce joint codeshare operations between Abu Dhabi and Manama, as well as on the global flight networks beyond the two carriers’ GCC hubs. The MOU also contains plans for greater commercial cooperation in the fields of cargo, engineering, guest experience and the optimisation of pilot training facilities. It was signed by Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group and Krešimir Kučko, Chief Executive Officer, Gulf Air on the first day of the ongoing show at the Sakhir Airbase. Krešimir Kučko said, “The relationship between Bahrain and the UAE is strong in many fields, including aviation and with the signing of this MOU, we enrich the relationship by cooperating with Etihad Airways. This is an example of how two airlines can work hand-in-hand for greater mutual benefits. We are happy to work with our friends and colleagues in Etihad and support each other to achieve bigger goals.” According to Tony Douglas, “The deep ties between Abu Dhabi and Manama are well-known in the aviation world and date back nearly 70 years. Therefore, the natural way to build upon those ties is to examine ways in which the two flag carriers can work more closely together to improve business operations and enhance the experience for our guests. We look forward to the Etihad and Gulf Air teams coming together during the next few months to look at how we can put that in place, whether it is in codeshare, engineering, cargo, or through our frequent flyer programmes.”

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Etihad debuts at first China International Import Expo

Etihad Airways Boeing 787-9 Dreamliner

Etihad Aviation Group (EAG) debuts its engaging and multifunctional booth under the theme “Embracing China, Expanding Partnership” at the First China International Import Expo (CIIE) at the National Exhibition and Conventional Centre in Shanghai. The CIIE held from November 5 to 10 aimed at gathering government officials, business communities, exhibitors and professional purchasers from across the world, and providing new channels for countries and regions to do business, strengthening cooperation and promoting the prosperity of global economics and trade. According to the CIIE, about 2,800 companies from more than 130 countries and regions will showcase products to an estimated 150,000 buyers at this 6-day event. Etihad Aviation Group participated in the CIIE as an exhibitor with a dedicated stand covering more than 100 square meters at the trade in services sector in the business pavilion area. For the first time, Etihad Aviation Group exhibited its various business divisions to Chinese and international customers, including award-winning passenger and cargo services and products, state-of-the-art aviation training facilities for pilots and crew, industry-leading aircraft maintenance and engineering solutions, full event and leisure planning services by its destination management division, and much more. Tony Douglas, Chief Executive Officer, Etihad Aviation Group, said, “China is a strategically important market for Etihad. We have steadily and sustainably grown our presence in this country since we first entered the market in 2008. Currently, we operate daily flights between Abu Dhabi and China’s four main gateways – Beijing, Chengdu, Shanghai and Hong Kong – and dedicated 777 freighter services between Abu Dhabi and two key trading ports in China: Shanghai and Hong Kong.” China is the key trading partner of the UAE with non-oil trade expected to rise …

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Etihad Airways to introduce Boeing 787-9 to Kuala Lumpur and Brussels routes

Etihad Airways Boeing 787-9 Dreamliner

Etihad Airways will introduce Boeing 787-9 on its daily scheduled services from Abu Dhabi to Kuala Lumpur, effective December 20, 2018 and to Brussels, effective January 3, 2019. The new two-class 787 Dreamliner service features Etihad Airways’ next-generation Business and Economy Class cabins, configured with 299 seats – 28 Business Studios and 271 Economy Smart Seats. Etihad Airways’ modern fleet of 21 Boeing 787-9 aircraft feature innovative, award-winning cabin designs and products, complemented by the airline’s acclaimed service and hospitality offering. Flights include Food and Beverage Managers in Business Class and a Flying Nanny in Economy Class to provide specialised care for families with young children. Robin Kamark, Chief Commercial Officer, Etihad Aviation Group said, “Kuala Lumpur and Brussels are two very important destinations on the Etihad network, popular with both business and leisure customers and we are delighted to be introducing the 787-9 Dreamliner on these routes. Our customers can expect the quietest cabins and our latest in-flight products and technology, one of the world’s most technologically advanced and fuel-efficient aircraft. Our customers flying between Abu Dhabi and these capitals continue to benefit from convenient departure and arrival times at both ends, and those transiting through Abu Dhabi enjoy seamless connections onto Etihad’s global route network.”

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Etihad and Saudia sign codeshare deal

Etihad - Saudia 1

Etihad Airways and Saudia have announced a new codeshare partnership, providing customers with access to more than 40 leisure and business destinations in the home markets and across the world. The two carriers also announced plans for greater commercial cooperation in other fields, including frequent flyer programme benefits, cargo and engineering, and maintenance. The codeshare agreement was signed at Saudia headquarters in Jeddah by HE Eng Saleh bin Naser Al Jasser, Director General Saudi Arabian Airlines; Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group. They were joined by Jaan Albercht, Chief Executive Officer, Saudia; Ahmed Al Qubaisi, Senior Vice President – Government & International Affairs, Etihad Aviation Group and Ali Saleh, Vice President Alliances & Partnerships, Etihad Aviation Group. HE Al Jasser said, “The new partnership broadens aviation and transport links with the United Arab Emirates, building on the extensive aviation investment and strong foundation in the sector. The added network coverage enables our guests to benefit from added flexibility and convenience, as well as increase the benefits for members of both airlines’ frequent flyer plans.” The codeshare agreement will see Etihad Airways place its ‘EY’ code on Saudia’s flights to Abha, Al-Baha, Alula, Arar, Bisha, Dammam, Dawadmi, Gassim, Gizan, Gurayat, Hail, Hofuf, Jeddah, Jouf, Madinah, Qaisumah, Rafha, Riyadh, Sharurah, Tabuk, Taif, Turaif, Wadi-Ad-Dawasir, Wedjh, Yanbo and Abu Dhabi. Port Sudan, Tunis, Alexandria, Sharm el-Sheikh, Multan and Peshawar are subject to government approval. At the same time, Saudia will place its ‘SV’ code on Etihad flights to Baku, Chengdu, Ahmedabad, Nagoya, Tokyo-Narita, Dammam, Jeddah, Madinah, Riyadh, Belgrade, Seychelles,  Chicago-O’Hare and Abu Dhabi.  

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Etihad enhances customer experience through Cloud technology

etihad-logo

Etihad Airways has partnered with Farelogix to enhance its merchandising and distribution capabilities. The deployment of new generation technology from Farelogix will enable Etihad to provide unique, customised offers to its guests. Etihad’s strategy will focus on broadening ancillary offerings to customers, allowing for more personalised travel options across all distribution channels.  Etihad plans to implement FLX Merchandise, a cloud-based solution from Farelogix, to create personalised product and service propositions that increase customer satisfaction. As the industry’s leading merchandising engine, FLX Merchandise will enable Etihad to showcase optional products such as preferred seats, priority boarding, and other amenities that improve customers’ travel experience. In addition, the technology will provide greater flexibility and speed-to-market by introducing innovative new ancillary offers. Robin Kamark, Etihad’s Chief Commercial Officer said: “Our vision is to provide guests with the widest choice. We are proud to partner with Farelogix, a recognised leader in airline commerce technology, to realise this vision. The new partnership will help us in the journey towards the airline’s digital transformation that focuses on delivering modern retail experiences to customers around the globe.” In the near future Etihad plans to launch a full New Distribution Capability (NDC) enabled platform which will enable customers to visualise offerings through digital media such as images and videos, whether they are booking via travel agencies, meta-search engines, or other indirect channels.

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Etihad inks deal with Saudi’s Al Nassr FC

Etihad signs with Saudi FC

Etihad Airways has signed an agreement to be the official shirt and main sponsor and partner of the Riyadh-based, Saudi Stars League team, Al Nassr FC. Etihad Airways has built a portfolio of international sports sponsorships which includes the Formula 1™ Etihad Airways Abu Dhabi Grand Prix, Manchester City FC, and the Abu Dhabi HSBC Golf Championship. The multi-season partnership was signed at Etihad Airways’ Innovation Centre in Abu Dhabi, and was attended by senior members of both organisations’ leadership teams. Players from the football club were also in Abu Dhabi for the announcement, including Saudi national players, Mohammed Al-Sahlawi; and Ibrahim Ghaleb; and international stars Ahmed Musa and Noureddine Amrabat. Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group, said, “This agreement signals the start of an exciting new partnership between Al Nassr, one of Saudi Arabia’s best-known football clubs, and Etihad Airways. We look forward to our teams working together to promote the two brands in our home markets as well as across the region.” Commenting on the partnership, Saud Al Sweilem, Chairman of Al Nassr FC said, “We are delighted to have signed with Etihad Airways, one of the world’s leading airlines and a brand that supports football in many markets. I believe that together we can deliver a mutually beneficial partnership as well as present something new and exclusive to Al Nassr fans.” In addition to appearing on players’ shirts on all home and away games, Etihad Airways will work closely with Al Nassr on areas of brand partnership, marketing, customer and loyalty initiatives, social media outreach, inflight programming and travel trade support.

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Etihad to operate additional flights for Hajj Season

Etihad Airways Boeing 787-9 Dreamliner

Etihad Airways will operate additional flights between Abu Dhabi and its destinations in Saudi Arabia to facilitate the movement of thousands of pilgrims for Hajj. Until August 28, Etihad will operate special charters to carry pilgrims on its additional flights to Jeddah and Medina Airport. All flights will operate alongside regular scheduled services. The top inbound destinations for the Hajj Etihad flights are the United Kingdom, the United States, Australia, Pakistan, Indonesia, Korea, and Nigeria. Hareb Mubarak Al Muhairi, Etihad Airways’ Senior Vice President, said, “The Hajj pilgrimage is a very important experience for Muslims around the world and Etihad is proud to help its customers make this significant journey. This year we see a 17 per cent increase in the number of pilgrims travelling with Etihad compared the same period last year. To meet this increasing demand, Etihad Airways are adding 16 flights alongside our scheduled services to Jeddah and Medina. We are committed to providing a memorable Hajj travel experience for our customers and to helping them complete their journey with ease and peace of mind.” A dedicated group of airport staff is available to facilitate a seamless ground experience for Hajj travellers. In addition, dedicated check-in counters have been set up at Abu Dhabi international airport. Extra provisions will also be made by cabin crew to meet pilgrims’ needs and requirements and to facilitate the performing of ablutions, advising them about the entry into Al Miqat (state of sanctity), and the changing into Ihram robes.

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Etihad will increase its flights to Canada from October 2018

Etihad Airways Boeing 787-9 Dreamliner

Etihad Airways will increase its flights from Abu Dhabi to Canada’s largest city, Toronto, from three to five weekly services from October 28. The flights will be operated by Boeing 777-300ER aircraft, featuring 40 seats in Business Class and 340 in Economy Class. Robin Kamark, Chief Commercial Officer, Etihad Aviation Group, said: “We are thrilled to announce more flights to cosmopolitan Toronto, one of the most successful and popular destinations on our global route network. This news has been eagerly anticipated. We have welcomed well over a million guests on our flights to Toronto since we launched the service almost 13 years ago. This development is great news for UAE nationals, for who Canada is an exciting trade, touristic, and cultural partner, and for Canadians, including the thousands residing here in the emirates. The UAE is also Canada’s largest export market in the MENA region, so the extra services are a boost for trade to and from the area and beyond.” Etihad Airways inaugurated services to Toronto on October 2005, and since then the route has proved very successful for the airline, recording consistently strong demand to and from both cities. Approximately 45,000 Canadian citizens reside in the UAE, with over 150 Canadian companies registered across the country. Citizens of both countries now enjoy visa-free entry for business and tourism on stays of up to six months. Etihad Airways has a codeshare partnership in place with Air Canada, with the Canadian flag carrier placing its ‘AC’ code on Etihad services from Toronto to Abu Dhabi and from London Heathrow to Abu Dhabi.

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Warner Bros World Abu Dhabi inks deal with Etihad to increase tourism to Abu Dhabi

WBW and Etihad

Etihad Airways has signed a commercial agreement with Warner Bros, announcing a three-year partnership encompassing several collaborations aimed at increasing tourism to Abu Dhabi. Opening on July 25, Warner Bros World Abu Dhabi will complement the wide range of award-winning leisure and entertainment attractions already on offer on Yas Island, reinforcing the island as a destination globally. Warner Bros World Abu Dhabi will feature a total of 29 state-of-the-art rides, interactive family-friendly attractions and unique live entertainment across six fully immersive lands. From the action and adrenaline-fuelled adventures of DC to the wacky and wonderful world of Warner Bros Animation – the 1.65 million sq. ft. park will offer captivating and interactive experiences, bringing together some of the world’s most iconic characters and stories under one roof for the first time in the region. As airline partner, Etihad Airways will work closely with Warner Bros. World Abu Dhabi on areas of brand partnership, marketing, inflight programming, and travel trade support. Robin Kamark, Etihad Airways Chief Commercial Officer, said, “We are delighted to be the official airline partner of Warner Bros. World Abu Dhabi. We continually look for ways to showcase the very best of Abu Dhabi as we bring international tourists from around the world to our home. This relationship will solidify our commitment in ensuring our guests have a memorable travel experience in the air and on the ground.”

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Etihad Airways launches WhatsApp service

Etihad--logo

Etihad Airways has launched a WhatsApp Business solution, allowing guests to communicate instantly with the airline via the messaging app. The new service, which is the latest element of Etihad Airways’ digital strategy, will provide an enhanced offering to premium guests when they are at Abu Dhabi International Airport, allowing them to chat with the airline’s agents about their flights in a fast, personal, and efficient way. In addition to communicating with customer service agents, the WhatsApp Business solution will be expanded in the future to enable guests to receive important messages like flight reminders by opting into WhatsApp communications on the Etihad Airways booking confirmation page. Robin Kamark, Etihad Airways Chief Commercial Officer, said, “The new WhatsApp Business solution will provide Etihad Airways’ premium guests with immediate contact with the airline, using the very latest technology. Air travellers around the world use WhatsApp in their daily lives and so it is an ideal channel for them to communicate with the airline and receive the latest information about their travel journey.” Etihad Airways offers several real-time channels for guests to contact the airline, including the @EtihadHelp and @EtihadPremium accounts on Twitter, and the airline’s Facebook page. During the initial trial phase, the Etihad Airways WhatsApp number will be exhibited in Premium check-in at Abu Dhabi Airport.

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