Tag Archives: Etihad Airways

Abu Dhabi Airports announced the introduction of wellness ambassadors to Abu Dhabi International Airport. This team of specially trained service professionals are part of Abu Dhabi Airports’ commitment to protecting the health and wellbeing of passengers throughout their journey through the airport. Abu Dhabi Airports’ Wellness Ambassadors will support passengers by answering common questions relating to keeping healthy during travel, provide advice and recommendations on how to stay safe and provide additional support to passengers who need it. Mohammed Husain Ahmed, General Manager of Abu Dhabi International Airport, said, “We are pleased to introduce our Wellness Ambassadors, who are a reflection of Abu Dhabi Airports’ commitment to delivering exceptional services and prioritising health and safety. The ambassadors will ensure every traveller feels cared for and comfortable at Abu Dhabi International Airport.” “We have introduced a comprehensive range of new precautionary measures – ranging from touchless elevator systems to autonomous sterilisation robots – and are confident that passengers will find their journey through Abu Dhabi to be smooth and seamless, safe and assuring.” added Ahmed. In addition to addressing passenger needs, the Wellness Ambassadors work to ensure that the airport and its travellers continue to comply with all the relevant UAE Government regulations and guidelines issued by the International Air Transport Association (IATA).This entails encouraging social distancing amongst travellers, monitoring the regular sanitisation of surfaces, communicating testing and isolation procedures, and providing hand sanitiser and Personal Protective Equipment (PPE) such as masks and gloves to passengers.

Etihad Airways will recommence flights from Abu Dhabi to Athens, Greece from June 24. The twice-weekly schedule will be operated on Wednesdays and Saturdays using a two-class Boeing 787-9 Dreamliner. The flights will connect guests travelling to and from Athens with key destinations in Asia and Australia via Abu Dhabi. The addition of Athens increases the total number of international flights being flown by Etihad throughout June to 25 destinations, with plans to significantly increase the number of scheduled flights around the world, as international travel restrictions are lifted. Etihad continues to follow UAE and international government, regulatory and health authority directives, and is playing its part in helping to limit the spread of COVID-19. The airline has implemented an extensive sanitisation and customer safety programme and is practicing the highest standards of hygiene at every part of the customer journey. This includes catering, aircraft and cabin deep-cleaning, check-in, health screening, boarding, inflight, crew interaction, meal service, arrival and ground transportation, among others. Specially trained Wellness Ambassadors, a first in the industry, have been introduced to provide essential travel health information and care so our guests can fly with greater peace of mind. This dedicated multi-lingual team will offer reassurance to guests by sharing advice on travel wellbeing and details of the health and sanitisation measures being implemented throughout their journey.

Etihad Airways is encouraging travellers to start planning their next trip, once travel restrictions ease with the launch of ‘Etihad Travel Voucher’. Guests who purchase an Etihad Travel Voucher between June 10-24, 2020 will receive an extra 50% cash value for future travel from August 1, 2020 onwards. The vouchers are available in increments of USD 250 to a maximum of USD 65,000. The value of the purchased voucher plus 50% extra credit will be added to a Travel Bank account for future redemption on flights, upgrades and extras. Robin Kamark, Chief Commercial Officer, Etihad Aviation Group, said, “Now, more than ever, we want to give the world something to look forward to. Valid for two years, Etihad Travel Voucher will give our guests plenty of time to plan their future trip, and with 50% extra credit, they will spend less on that well-deserved break,”

Etihad Airways has operated its first ever flight to Havana, Cuba. The goodwill flight, chartered by the Government of the United Arab Emirates, landed in the capital of the Caribbean island nation, carrying Cuban nationals returning home from the UAE. Havana is the latest addition to an expanding list of special charter flights to destinations not normally served on the airline’s global route network. Following the suspension of all normal passenger flights to and from the UAE on 24 March, Etihad has operated special humanitarian services to 32 cities around the world, all of which are not currently served by the airline’s passenger or cargo network of flights. These include Bogota, Bucharest, Grozny, Kiev, Larnaca, Podgorica, Tirana, Yerevan, Zagreb, Auckland, Bhubaneswar, Bishkek, Dushanbe, Dhaka, Erbil, Kabul, Lucknow, Makhachkala, Addis Ababa, Antananarivo, Bamako, Banjul, Conakry, Freetown, Harare, Kinshasa, Moroni, N’Djamena, Niamey, and Nouakchott. The airline recently operated a special humanitarian flight carrying essential medical and humanitarian cargo bound for the Palestinian Territories. Ahmed Al Qubaisi, Etihad Aviation Group Senior Vice President Government, International and Communications, said, “All of us at Etihad feel a collective sense of pride, and humility, in the knowledge that we have been able to fully mobilise our resources at a time of great difficulty and suffering, to provide essential aerial lifelines to those in need. We have been able to move with agility and fly to territories never served by us prior to the current global lockdown, so we can aid in the repatriation of people.” “Our services are a natural extension of the goodwill initiatives of the Government of the United Arab Emirates, and other governments and NGOs. As an international airline made up of a …

Etihad Airways has amplified its corporate social responsibility (CSR) initiatives to support those affected by the novel coronavirus. In an effort to provide additional safety for medical staff interacting with patients, the Etihad Airways Medical Centre (EAMC) collaborated with Etihad Engineering to develop personal protective equipment (PPE) that would add an additional layer of protection for healthcare professionals working in medical centres across the UAE. Dr. Nadia Al Bastaki, Vice President Medical Services at Etihad Aviation Group said, “As part of our CSR efforts, as an organisation we challenged ourselves to determine what we could do to help combat the effects of this global pandemic. With high demand for PPE in the UAE, our innovative design team at Etihad Engineering successfully developed 1,000 face shields for us to distribute locally. With the logistical support of Emirates Red Crescent, we’ll start distributing the face shields to medical professionals at EAMC and SEHA this week.” “An overwhelming number of our employees have selflessly put their hand up to volunteer, from working at call centres, to distributing masks and gloves and physically cleaning the streets of our capital city as part of the government’s sanitisation programme. This year, Eid will not be the same for most. Therefore, in collaboration with Grace Conservation, we will be distributing 1,000 gift boxes to families in need containing clothes for adults and children,” added Dr Nadia.

Cozmo Travel started taking bookings from April 14, for the special repatriation flights which have been announced by the UAE government. The following airlines will be starting operations in a fixed schedule: Etihad Airways starts operations from April 14-22 – Seoul, Jakarta, Singapore, Manila, Melbourne, Amsterdam, London Heathrow, Brussels, Zurich, Tokyo, Dublin; Emirates start operations from April 12-20 – London, Frankfurt, Paris, Tunis and Manila; and FlyDubai from April 14 – Azerbaian, Bulgaria, Croatia, Georgia, Iraq, Iran, Kyrgyztan, Romania, Russia, Serbia, Tajikistan, Ukraine,Uzbekistan. The destinations and the airlines and more information will be available subject to conditions announced by other foreign governments as well.

Etihad Airways has announced a series of special passenger flights from Abu Dhabi to Brussels, Dublin, London Heathrow, Tokyo Narita and Zurich, in addition to those previously published. The airline has been operating special flights which have allowed passengers stranded in the UAE due to COVID-19 restrictions, the opportunity to return home. The flights also support the ‘UAE Food Security Program’ by utilising belly-hold capacity of passenger aircraft for cargo. The airline continues to repatriate UAE citizens on return sectors, wherever possible, and carry fresh produce as belly-hold cargo back to Abu Dhabi. In addition to these newly announced destinations, Etihad continues to operate special passenger flights from Abu Dhabi to several destinations including Amsterdam, Jakarta, Manila, Melbourne, Seoul Incheon, and Singapore.

Further to the previously announced schedule of special passenger flights, Etihad Airways will add additional flights from Abu Dhabi to Melbourne and Amsterdam. The airline has been operating special flights which have allowed passengers stranded in the UAE due to COVID-19 restrictions, the opportunity to return home. The flights also support the ‘UAE Food Security Program’ by utilising belly-hold capacity of passenger aircraft for cargo. The airline continues to repatriate UAE citizens on return sectors, where possible, and carry fresh produce as belly-hold cargo, on the return segments back to Abu Dhabi. In addition to Melbourne and Amsterdam, Etihad continues to operate special passenger flights from Abu Dhabi to several destinations including Seoul Incheon, Singapore, Manila, and Jakarta.

Etihad Airways has updated its Etihad Credit offering by providing an additional bonus of up to 5,000 Etihad Guest Miles depending on the booked cabin class, to support passengers with impacted travel. Eligible Etihad guest members redeeming Etihad Credit will automatically receive the bonus miles within four weeks of their credit being issued. Guests not yet members of Etihad Guest can also claim bonus miles by applying online on their website. Etihad Credit allows customers to cancel their flight and use the value as credit to rebook their trip for travel until July 31, 2021 – any ticket, any fare type, any Etihad destination. Any fare difference from the original ticket price will be charged. Bonus Tier Miles will also be provided to eligible Etihad Guest members to keep them on track to reaching their next tier, even when it’s difficult to travel.

Etihad Airways will operate five special charter flights between Abu Dhabi and Moscow from March 21-25, 2020. The flights will aid in the repatriation of Russian and UAE citizens, as well as other nationals transiting through Abu Dhabi, to their home countries following the temporary suspension of services between the two cities due to current COVID-19 travel restrictions. The overnight flights will be operated by wide-body Boeing 787-9 and narrow-body Airbus A321 aircraft. Only Russian citizens will be permitted to fly on the Abu Dhabi – Moscow sector, while non-Russian passengers of any nationality will be allowed to fly via Abu Dhabi from Moscow, provided there are connecting flights available, and no travel restrictions in place which impede entry to their end destinations. Only UAE citizens will be permitted to enter the United Arab Emirates at Abu Dhabi International Airport.Flight EY 65 will depart Abu Dhabi at 2.15am for each of the charters, arriving in Moscow at 6.55am, while the return flight EY64 is scheduled to depart Moscow at 1.35am, arriving back in Abu Dhabi at 5.55am.