Tag Archives: Etihad Airways

Etihad Airways has enhanced its digital platforms with new features that make travel easier and more personalised for guests. The improvements to etihad.com and the Etihad Airways mobile app introduce new market-specific payment options, expanded self-service capabilities, and enhanced loyalty programme features. Guests can now pay using local payment methods across key markets including India and Europe, easily modify their bookings through the improved self-service options, and seamlessly redeem Etihad Guest miles for flights and upgrades. The enhanced platforms also offer a more intuitive booking process with features such as calendar-based fare searches and local language options. In the Indian market specifically, customers benefit from Hindi language support, locally preferred payment options, and an innovative fare calendar that makes finding the best travel deals easier. These market-specific improvements reflect Etihad’s commitment to meeting the distinct needs of its global customer base. Looking ahead, Etihad Airways is focused on further enhancing the customer experience, with upcoming improvements to the check-in process and more accurate, timely travel updates. These changes will make the entire travel journey, from booking to arrival, even more seamless for guests. Frank Meyer, Chief Digital Officer at Etihad Airways, said: “Our commitment to digital innovation is unwavering. By consistently refining our digital touchpoints, we’ve been able to rapidly implement enhancements that directly benefit our customers. This agile approach allows us to stay at the forefront of the competitive airline industry and consistently exceed passenger expectations.” Arik De, Chief Revenue and Commercial Officer at Etihad Airways, added: “The growth in our digital channels has been remarkable, with online direct sales increasing significantly across our key markets. The close collaboration between our Commercial and Digital Technology teams has enabled us to …

Etihad Airways welcomed the return of its iconic A380 aircraft to Paris Charles de Gaulle Airport, enhancing the travel experience between the two capitals. The world’s largest passenger aircraft, measuring 73 metres in length and 24 metres in height, the Airbus A380 marks its return to the Paris route with Etihad’s most celebrated inflight features, including The Residence – the world’s only three-room suite in the sky. The upper deck features The Lobby, an exclusive lounge area for First and Business class guests. Designed and manufactured in Europe, with final assembly in Toulouse, the A380 represents a proud achievement of French aerospace engineering and innovation. The aircraft’s return to Paris celebrates this French aviation legacy. Arik De, Chief Revenue and Commercial Officer of Etihad Airways, said: “As a city celebrated for its style and ambiance, Paris continues to be a key destination in our global network. The return of our A380 strengthens the travel offering between Abu Dhabi and Paris, reflecting our commitment to this important route.” “The return of the A380 to Paris and our broader network expansion plans, including increasing to year-round, double-daily frequencies to Milan, Rome, Manchester, Frankfurt, Munich, Zurich, Barcelona, and Madrid, demonstrate our strong growth momentum in Europe. This enhanced capacity reflects the rising demand we’re seeing in France, with more exciting announcements to come before the end of 2024.” The UAE and France share strong bilateral ties across culture, education, and business sectors. A unique cultural bridge connects the two capitals as the only cities in the world to house a Louvre Museum. The route caters to growing demand from leisure travellers and the strong business ties between the two countries, particularly in the …

Etihad Airways now flies 42 times a week to North America: twice daily to New York JFK, and daily to Boston, Chicago, Toronto and Washington DC. Etihad starts daily flights to Boston, USA from 01 November, some six months after it opened the Massachusetts route. Guests flying stateside can take advantage of the new US Customs and Border Protection facility at Abu Dhabi, streamlining the immigration process and ensuring a hassle-free journey. Toronto Pearson Airport welcomed the arrival of Etihad Airways’ first Airbus A350 on Sunday, 27 October  2024, marking a further upgrade to the national airline of the UAE’s daily services between Abu Dhabi and Canada. The new aircraft extends the guest experience with its state-of-the-art design and Etihad’s latest cabin interior, representing Etihad’s ongoing commitment to offering a world-class travel experience for passengers flying between Canada and the UAE. Etihad’s Chief Revenue and Commercial Officer Arik De said: “We have seen significant demand on our Boston and Toronto routes. This expanding capacity gives our North American corporate and leisure travelers greater choice and flexibility when planning trips to the UAE and beyond to the Gulf region and the Indian subcontinent.” Etihad’s complimentary stopover programme means travellers can turn their layover into a memorable stay with up to two free nights at premium hotels in Abu Dhabi, highlighting the city’s growing appeal as a must-visit destination. “The introduction of our A350 to Toronto and expanding to daily services to Boston reflect our ambitious growth plans in 2024, set to take another major leap at the end of November when we announce an exciting lineup of new destinations,” said De.

Etihad Airways announces an enhancement to its European network. From 1 October 2025, the airline will offer daily services to both Dusseldorf, Germany, and Copenhagen, Denmark, further strengthening connections between the UAE and these European destinations. The Dusseldorf route will see a substantial increase from its current schedule to a daily service. This expansion represents an addition of four weekly flights, providing passengers with greater flexibility and connectivity. Additionally, Dusseldorf will now be served year-round, offering consistent travel options throughout all seasons. Similarly, the Copenhagen route will be enhanced from its present four-times-weekly schedule to daily operations. This change adds three more weekly flights to the Danish capital, further strengthening Etihad’s presence in Scandinavia. Arik De, Chief Revenue and Commercial Officer of Etihad Airways, commented: “This move to daily flights for Dusseldorf and Copenhagen marks an exciting chapter in our European expansion. It reflects our commitment to providing unparalleled connectivity between Abu Dhabi and key European cities. These enhanced frequencies allow us to offer our guests greater flexibility and improved connection options across our global network. As we continue to grow, we remain dedicated to delivering our award-winning service and hospitality on these routes, ensuring every journey with Etihad is exceptional.” These enhancements reflect Etihad’s commitment to expanding its global network and providing guests with even more flexible and reliable travel options between Abu Dhabi and key European cities. Dusseldorf A perfect blend of modernity and tradition, Dusseldorf offers a unique European experience. Known for its fashion industry and art scene, the city’s Media Harbour showcases cutting-edge architecture. Visitors can enjoy luxury shopping along the famous Königsallee or explore the charming Altstadt (Old Town) for a taste of traditional German culture. Copenhagen …

Etihad Airways is rolling out Skypad, an innovative digital tool designed to enhance the inflight experience for passengers. Developed in-house by Etihad’s Digital Transformation and Innovation team, Skypad represents a significant step forward in personalised, efficient air travel service. Cabin crew serving in premium cabins have begun receiving tablets equipped with the SkyPad application and other key tools. These devices enable crew members to access real-time flight updates, ensuring each guest’s needs are anticipated and addressed promptly. “At Etihad, we’re committed to embracing technology that enhances our guests’ journey,” said Turky Alhammadi, Director of Product Development & Hospitality at Etihad Airways. “Skypad embodies our dedication to excellence, blending innovation with our world-renowned hospitality.” Skypad’s Meal Order Taking feature allows cabin crew to take and complete orders with minimal steps, ensuring a smoother dining experience for passengers. The system’s real-time inventory tracking enables precise management of onboard resources, reducing waste and improving sustainability efforts. “The introduction of Skypad marks a new chapter in our service evolution,” Alhammadi added. “We’re continuously working on new functionalities to make this tool even more effective, always with the goal of providing an unparalleled guest experience.” Etihad Airways is committed to ongoing development of Skypad. Future enhancements will focus on further personalising the guest experience and expanding the system’s capabilities. Looking further ahead, Etihad envisions a fully connected experience across all guest touchpoints – in the air and on the ground. This ambitious goal aims to create a seamless journey for passengers, from booking to arrival at their final destination. As Etihad continues to innovate in aviation technology, passengers can look forward to an ever-evolving, seamless travel experience that sets new standards in the industry.

Etihad Airways is boosting its weekly flights between Abu Dhabi and Jaipur to ten a week from 15 December, 2024. The announcement, coming less than four months after the airline began serving the Rajasthan city, underlines the popularity of the route. Arik De, Chief Revenue and Commercial Officer at Etihad, said: “We’ve seen sensational demand for this service, and in response, we are giving even more love to India by increasing our weekly flights, providing the frequency and convenient timings our guests desire. This expansion gives Indian travellers easy access to both Abu Dhabi and Dubai, while offering smooth connections to our global network, all with the promise of an exceptional flying experience.” Guests flying from Jaipur to the United States can take advantage of the US Customs and Border Protection (CBP) facility at Abu Dhabi, streamlining the immigration process and ensuring a hassle-free journey. The increase in the Jaipur frequency further highlights Etihad’s deepening commitment to the Indian market where the airline has increased its capacity by more than a third over the past 12 months, and recently celebrated the 20th anniversary of its first service to the subcontinent. The flights will be operated with aircraft from the Airbus A320 family, offering Etihad’s award-winning service to guests in both Business and Economy cabins, convenient flight timings to the UAE’s capital city and seamless connections to destinations across the airline’s growing global network. Etihad’s complimentary stopover programme further enhances connectivity by allowing travellers to extend their layovers into memorable stays with up to two free nights at premium hotels in Abu Dhabi, highlighting the city’s growing appeal as a must-visit destination. Flights to and from Jaipur can be booked on …

Etihad Airways announced that they will be boosting services between Abu Dhabi and European destinations such as Paris, Milan, Rome, Manchester, Frankfurt, Munich, Zurich, Barcelona, and Madrid with double daily flights for Summer 2025 schedule. The newly enhanced schedule, now open for booking, offers increased flight frequencies and convenient 2pm departures to many European destinations, further boosting tourism to Abu Dhabi. Etihad Airways is significantly boosting its services to popular European destinations, offering year-round double-daily flights between Abu Dhabi and major cities such as Paris, Milan, Rome, Manchester, Frankfurt, Munich, Zurich, Barcelona, and Madrid. Additionally, seasonal flights to Malaga will increase to five times per week, giving travellers even more flexibility for their summer plans. The new daily European flights are conveniently timed for morning and evening departures and arrivals, offering travellers the flexibility to choose the schedule that suits them. There are also more flights to key destinations across the airline’s growing global network, including daily flights to Bali for the summer season, and Sydney rising to 10 flights a week. Arik De, Chief Revenue and Commercial Officer at Etihad Airways, said: “We are delivering on our strategic promise to serve more key destinations twice daily as fast as we can, and our summer schedule underscores our commitment to growth and further supporting tourism in Abu Dhabi. By aligning our schedule to offer 2pm departures from Abu Dhabi, we provide guests with convenient check-out times from their hotels, allowing them to make the most of their stay in our beautiful city. “Morning arrivals offer tourists the benefit of early hotel check-ins and extra time to explore the city’s attractions, and evening arrivals are ideal for those who prefer a seamless …

Etihad Airways announced the expansion of its services to Paris, with double daily flights starting 15 January 2025. The new flight schedule will feature the return of Etihad’s iconic Airbus A380 from 1 November 2024, followed by the introduction of the state-of-the-art Boeing 787-9 Dreamliner on the second daily flight from 15 January 2025. All flights will feature Etihad’s renowned three-class service, including First, Business, and Economy cabins, ensuring a premium experience for every traveller. The introduction of double daily flights reinforces Etihad’s commitment to driving tourism to Abu Dhabi, particularly in the premium segment. Arik De, Chief Revenue and Commercial Officer of Etihad Airways, said: “Paris is a city that epitomises elegance and sophistication, and we are thrilled to offer two daily flights that provide our guests with a premium travel experience. The return of the A380 to Paris, followed by the addition of our three-class 787-9 Dreamliner, underscores our commitment to providing our customers with the very best in service, connectivity, and convenience, and enhances both business and leisure travel, offering seamless connectivity to our growing network across the GCC, Asia, and beyond.” Both daily flights are conveniently timed for morning and evening departures and arrivals, offering travellers the flexibility to choose the schedule that suits them best. Morning arrivals in Paris give tourists the advantage of early hotel check-ins and more time to explore the city’s attractions, while evening arrivals cater to those seeking a smooth transition after work or other commitments. For business travellers, the schedule allows for full working days at both ends of the journey. The A380 will allow passengers to enjoy Etihad’s most celebrated inflight features, including The Residence, the world’s only three-room …

Etihad Airways continues its global expansion with the launch of two new routes — Warsaw in Poland and Prague in Czechia, marking the first time the airline has flown directly to these countries. Starting from 2 June 2025, Etihad will launch four weekly flights to both Warsaw and Prague, providing business and leisure travellers with convenient access to these vibrant European capitals. This milestone expansion is part of Etihad’s ongoing efforts to diversify its European network. These routes will be operated by Etihad’s modern Boeing 787 Dreamliner, ensuring the highest level of comfort with 28 Business Class and 262 Economy Class seats available on every flight. Antonoaldo Neves, Chief Executive Officer of Etihad Airways, said: “We are proud to introduce Warsaw and Prague as our newest destinations, reflecting our commitment to expanding into new and exciting markets. These routes not only enrich our network but also offer a great opportunity to strengthen ties with these countries and attract more visitors to Abu Dhabi. We see this as a key part of our growth strategy, helping to drive tourism and support the UAE’s vision for the future.” Both Poland and Czechia have been growing sources of visitors to the UAE. The introduction of direct flights from Warsaw and Prague is set to enhance travel options, offering travellers from these regions a new and convenient way to experience Abu Dhabi’s stunning attractions, from its beautiful beaches to its rich cultural heritage and world-class entertainment. As a key global hub, Abu Dhabi provides seamless connectivity to Etihad’s extensive network, with these new flights scheduled to connect seamlessly to key destinations across the Middle East, Asia, the Indian Subcontinent, and Australia. Whether travelling for …

Etihad Airways proudly welcomed the UAE Paralympics team on board this week as they embark on their ambitious journey. The UAE’s national airline showed its support for the team of 22 athletes, coaches, medical staff and personnel with a celebratory send off at Zayed International Airport on Wednesday. The airline will also display a giant billboard across its Abu Dhabi headquarters building, featuring the slogan ‘Unstoppable passion. Unforgettable journey’ in a show of support for the competing athletes’ mission. In a video posted on Etihad’s social media channels, the team received a warm welcome at the airport by Etihad staff and a team of volunteers, before enjoying the delights of the Etihad Lounge ahead of their flight. Antonoaldo Neves, Chief Executive Officer, Etihad Airways, said: “We are hugely proud of the UAE athletes, and we extend our heartfelt best wishes ahead of their forthcoming competitions. “At Etihad it is our purpose to give flight to ambition, and there is no better way we can showcase this than by flying this team of ambitious and talented athletes.” Known for its award-winning service and hospitality, Etihad welcomes and caters for the needs of people of determination from booking to arrival at their destination. Etihad’s highly trained cabin crew are happy to assist travellers with any additional needs during their flight. This includes supporting guests with visual impairment to move around the aircraft, make menu selections and enjoy their dining experience. The cabin crew will also update guests with a hearing impairment of announcements made during the flight, while they may also enjoy the extensive entertainment on E-Box with subtitles in multiple languages. With Etihad, guests can bring their own wheelchair or mobility …