Tag Archives: Dubai Airports

DXB launches high-tech system to monitor operations in real-time

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Upping the ante on enhancing the customer experience at Dubai International (DXB), operator Dubai Airports has launched a high-tech system that monitors airport operations in real-time and visualises traffic flows to support consistently smooth operations at the world’s busiest airport. realtimeDXB, a bespoke cloud-based platform, gathers data generated by more than 50 operational systems, including those of Dubai Airports and its many service partners. It uses this information to keep all operational teams involved aware of not only the current scenarios but also developing situations anywhere from airfield to kerbside to anticipate challenges more accurately, facilitate greater collaboration between service partners, and quick decision-making. “As a system that makes key operational information visible in real-time to all service partners involved in the day-to-day running of the airport, realtimeDXB is a major step forward in our journey to develop common situational awareness. This system will be instrumental in the implementation of new concepts of airport operations such as Airport Collaborative Decision Making (ACDM) and Total Airport Management,” said Damian Ellacott, Vice President of the Airport Operations Control Centre (AOCC), at Dubai Airports. “By increasing the flow of traffic, realtimeDXB system essentially adds capacity to a hub that’s located in the middle of the city and does not have the luxury to keep expanding its physical infrastructure,” said Lloyd Gozzett, Vice President of Customer Success at Dubai Airports. The use of real-time information and advanced smart gates is already helping enhance customer experience at DXB. In Q1 of 2019, the airport reduced customer wait-times by 30 per cent as a direct result of these systems.

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DXB welcomes China Eastern’s inaugural flight from Qingdao

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Dubai Airports and China Eastern celebrated the arrival of the carrier’s inaugural flight from Qingdao to Dubai at Dubai International (DXB) on Saturday evening. The thrice weekly service is an important addition to China Eastern’s existing flights connecting DXB to Shanghai and Kunming, and the first ever to connect DXB to Qingdao, a major port city of 9 million population located on China’s Yellow Sea coast. China Eastern will operate three flights per week between the two cities, offering customers greater connectivity and convenience. A top trading partner of the UAE, China is a major contributor to DXB’s traffic with more than 3.5 million travellers in 2018. China is also one of the fastest growing countries in terms of volume of visitors to Dubai with numbers growing 12 per cent to 857,000 in 2018. A total of five airlines, including China Eastern, connect Dubai to 10 destinations across China on 81 weekly flights.

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Dubai to host first Accessible Tourism International Summit

Accessible cities attract People with Disabilities

Under the patronage of His Highness Sheikh Ahmed bin Saeed Al Maktoum, President of Dubai Civil Aviation Authority, Chairman of Dubai Airports and Chairman and Chief Executive of Emirates Airline and Group, Dubai will be hosting the first Accessible Tourism International Summit from November 5 to 6 at the Dubai International Convention and Exhibition Centre (DICEC). Supported by the Dubai Corporation for Tourism and Commerce Marketing as Destination Partner, the first edition of the summit will be held under the theme of “making all cities friendly for tourists with disabilities” and aims at highlighting the challenges faced by about one billion People with Disabilities during their travel as visitors or tourists to cities around the world. The summit will also discuss the necessity to strengthen the legislations, laws, infrastructure and services catering to the needs of tourists with disabilities and their aspirations to explore the world with ease. “The UAE has done a great deal on its course to achieve its vision of becoming a friendly country for People with Disabilities. This summit falls within this framework and aims to share insights, experiences and best practices and translate these into a concrete practice bound to enable over one billion people to reach their destination with ease,” said His Highness Sheikh Ahmed bin Saeed Al Maktoum, Patron of the summit. Dubai is working hard to achieve its vision of becoming a friendly city for people with disabilities by 2020, with all concerned entities in the Emirate working to achieve this goal by implementing the relevant laws and regulations in place and adapting smart solutions to provide the best services for this segment, especially with Dubai targeting 25 million tourists in 2025. …

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DXB and DWC ready for 45-day runway closure

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Dubai Airports confirmed operations teams at both airports are ‘good to go’ for the commencement of the 45-day long refurbishment of the southern runway at Dubai International (DXB). The runway is nearing the end of its design life and requires a complete upgrade to accommodate future traffic growth. “Planning and preparations have been underway for almost two years in close coordination with Dubai Aviation Engineering Projects, airlines, dnata, the regulator and a host of other service partners to make sure this massive project goes off without a hitch. We’re confident we are fully prepared and good to go for April 16. We are encouraging passengers to confirm their airport of departure before they set out to take their flights but otherwise they can expect smooth operations and great service ,” said Paul Griffiths, CEO, Dubai Airports. The main visible difference for passengers will be a potential change in airports, although scheduling experts have optimised DXB’s one runway operation to the point where there will be only a 29% reduction in the number of available seats. Thanks to the additional capacity provided by DWC, the number of flights across the Dubai Airport system will see a reduction of just 19% and a seat reduction of just 20%. Many customers will get to experience the speed and convenience of Dubai’s second airport Dubai World Central (DWC) for the first time during the closure as it takes on additional traffic from affected scheduled, charter, cargo and general aviation operations. DWC will handle an average of 145 passenger flights per day operated during the period by airlines including flydubai, Wizz Air, Aeroflot, Indigo, SpiceJet, Gulf Air, Ukraine International Airlines, Ural Airlines, Nepal Airlines, Kuwait Airways …

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Dubai Airports launches brand ‘DXB’ to transform airport experience

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Dubai Airports has unveiled a new brand for Dubai International (DXB) that signifies Dubai Airports’ transition from airport operator to a consumer-led company to elevate the airport customer experience. The brand launch event was attended by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai; His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman of Dubai Airports; Paul Griffiths, Chief Executive Officer, Dubai Airports, as well as VVIPs of Dubai’s aviation industry, senior management of DXB, key industry stakeholders and global media. The new brand embodies the unique values of Dubai, demonstrating unmatched hospitality, a culture of imagination, openness to new ideas and a mesmerising mosaic of exciting and inspiring experiences. It will transform DXB into a destination in itself by creating exciting, immersive virtual experiences that bring iconic Dubai landmarks into the airport as well as an array of music, art, dance and even fashion exhibitions that showcase local culture and celebrate diversity. DXB will also feature zones throughout the airport’s concourses that cluster together retail, F&B and themed attractions to cater to DXB’s diverse customer base. Paul Griffiths, Chief Executive Officer, Dubai Airports, said, “We are proud to launch the new DXB brand to reflect the fresh direction and truly transform DXB into the airport of the future, one that is led by a more customer-centric approach, that incorporates the hospitality, excitement, warmth and true spirit of Dubai. The new brand represents the ways in which we connect the world, not only by physically facilitating access to over 220 destinations around the world but also by transporting our customers through their experience of different cultures, food, music …

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Over 600 participants from 50 countries attend Global Investment in Aviation Summit in Dubai

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H E Eng Sultan bin Saeed Al Mansouri, UAE Minister of Economy, and Chairman, General Civil Aviation Authority, in the presence of His Highness Sheikh Ahmed Bin Saeed Al Maktoum, Chairman, Dubai Airports; President of the Dubai Civil Aviation Authority; Chairman and CEO of Emirates Group and H E Saif Mohammed Al Suwaidi, Director General, General Civil Aviation Authority inaugurated the Global Investment in Aviation Summit (GIAS) on January 28. The UAE General Civil Aviation Authority and International Civil Aviation Organization (ICAO) signed a Memorandum of Understanding (MoU) at the ceremony to develop and expand cooperation for the establishment of Sheikh Mohammed bin Rashid Global Aviation Award (SMBRGAA). The MoU will serve to stablish and implement joint efforts to promote the development of international civil aviation in a safe and orderly manner. The opening ceremony of the summit included a series of keynote speeches and panel discussions for the senior policy-makers and business leaders to share their knowledge and expertise, and to extrapolate the current economic situation and opportunities. In his welcome speech, Al Mansouri said, “I am honoured to welcome you all on behalf of the United Arab Emirates government at the Global Investment in Aviation Summit, under the theme ‘Linking Developed and Emerging Markets through Attractive Aviation Investment Opportunities’. This global marketplace aims to promote investment and enhance international air navigation by encouraging discussions and agreements between governments and decision-makers and investors.” He also stressed that by the year 2034, civil aviation will witness double increase in number of passengers compared to previous years. This will lead to the emergence of the need to implement modernisation and expansion of high-quality airport infrastructure, requiring more investment to match the …

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DXB welcomes its billionth passenger

Billionth passenger

Dubai Airports, along with HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and representatives from aviation sector and the emirate of Dubai recently welcomed its billionth passenger at Dubai International Airport (DXB). Nine-year-old Arjun and his family arrived from Orlando, Florida. At a celebration held in DXB, Arjun, along with his mother Ramya, father Venkatesh and thirteen-year-old brother Varun, were personally greeted by HH Sheikh Ahmed bin Saeed Al Maktoum, Chairman, Dubai Airports. The family was delighted with details of an unforgettable and surprising set of experiences that showcase Dubai’s longstanding reputation for excitement, luxury and modern Arabic hospitality, organised for the next few days of their trip. At the airport, HH Sheikh Ahmed bin Saeed Al Maktoum, Chairman, Dubai Airports, said, “This landmark billionth-passenger achievement is the result of team work and collaboration, and special thanks goes out to each and every member of the airport community who have played a role in this journey. Of course, we would not be in this position if it weren’t for the visionary leadership of HH Sheikh Rashid bin Saeed Al Maktoum and HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler, Dubai both of whom foresaw the development of Dubai into a global centre for trade, tourism and commerce enabled by a fast-growing and world-leading aviation sector with top-flight airport infrastructure.” The billionth customer is arguably the most significant in a long litany of achievements since the airport first opened on September 30, 1960. Today, the hub is widely considered a benchmark for its quality infrastructure, passenger and cargo volumes and high-service levels despite unrelenting …

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DTCM certifies Dubai International Hotel with five-star rating

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Dubai International Hotel has been officially certified by Dubai’s Department of Tourism & Commerce Marketing (DTCM) as a five-star hotel in accordance with the standards set by Dubai’s principal tourism authority. The 5-star rating is a reflection of the high standards of features, facilities and services offered at the 530-room hotel located with Dubai International Airport. Khalid Hussain Mohammad – Supervisor, Abdulla Abbas Saleh – Inspector, Abdul Rahman Khalifa Alsuwaidi – Head of Inspection Unit and Bader Abdulla Mohammad – Deputy Director of Dubai Tourism & Commerce Marketing (DTCM) presented the plaque to Ranjan Nadarajah Managing Director and Avinash Menon, General Manager, Dubai International Hotel. Dubai Tourism recognises Dubai as a leading tourism destination and a global commercial hub, and Dubai International Hotel continues to substantially contribute to this world-class standard. Part of Dubai Airport Authority, the multi-award winning luxury hotel caters to a myriad of international travellers each day, offering the finest hospitality standards and state-of-the-art facilities. The hotel features eight restaurants and bars, Ahlan Business Class and First Class Lounges, Timeless Spa treatment rooms and bespoke Ahlan Meet & Greet Services. Ranjan Nadarajah, Managing Director, commented at the ceremony, “We are honoured to receive this recognition. Being located within Dubai Airports, Terminal 1 and 3, we are the window to this multi-cultural city and a traveller’s first and often, only impression. For the past 18 years, we have worked in tandem with Dubai Tourism and Dubai Airports to keep Dubai relevant on the world map.”

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flydubai to operate 39 routes from DWC between April and May, 2019

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flydubai has announced that it will operate flights to select destinations from Dubai World Central (DWC) in order to provide more travel options to passengers during the southern runway refurbishment project previously announced by Dubai Airports. The refurbishment project is scheduled to take place between April 16 and May 30, 2019. flydubai will operate flights to 39 destinations from DWC during the period of the refurbishment project to ensure minimum disruption to passengers’ travel plans. During this period, flights to 10 of these destinations will also be available from DXB. Flights to all other flydubai destinations will continue to operate from Dubai International (DXB). Following the completion of the runway enhancement project, flydubai will resume its flights to these 39 destinations from Dubai International (DXB). The list includes Addis Ababa (ADD), Cochin (COK), Isfahan (IFN), Faisalabad (LYP), Istanbul (SAW), Abha (AHB), Delhi (DEL), Jeddah (JED), Chennai (MAA), Sialkot (SKT), Ahmedabad (AMD), Dammam (DMM), Kabul (KBL), Muscat (MCT), Shiraz (SYZ), Amman (AMM), Gassim (ELQ), Karachi (KHI), Medina (MED), Ta’if (TIF), Bahrain (BAH), Jizan (GIZ), Khartoum (KRT), Mashad (MHD), Thiruvananthapuram (TRV), Beirut (BEY), Ha’il (HAS), Kuwait (KWI), Multan (MUX), Tabuk (TUU), Mumbai (BOM), Alexandria (HBE), Lucknow (LKO), Najaf (NJF), Colombo (CMB), Hyderabad (HYD), Lar (LRR), Riyadh (RUH).

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Hard Rock café in DXB from November 2018

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Dubai Airports has finalised an agreement with Hard Rock International and their regional franchise partners that will see the former launch its first Hard Rock Cafe, opening early November in DXB’s Concourse B. The new location will feature a licensed restaurant, grab and go food, live entertainment, rock memorabilia and a Rock Shop loaded with its world-famous merchandise. Hard Rock Cafe will be located in Terminal 3 B Gates, adding to DXB’s remarkable array of leisure and entertainment offerings, which include over 100 eating options for passengers, catering to all tastes and budgets. Hard Rock International is one of the world’s most globally recognised brands, famous for its collectible fashion and music-related merchandise, memorable dining experiences and live music performances which will complement Dubai Airports’ musicDXB programme. Eugene Barry, Executive Vice President Commercial, Dubai Airports, said, “We’re thrilled to add Hard Rock Cafe to our DXB playlist. It is the perfect fit at an airport that is already world-renowned for its F&B, retail and music. Hard Rock Cafe sets the standard when it comes to combining great food and music and is a vital component of our strategy to create an airport experience that is second to none.” Anibal Fernandez Lorden, Vice President, Franchise Operations and Development of Hard Rock International, said, “Hard Rock has been looking forward to opening its second location in Dubai after many successful years of operating in this iconic city.”  “We could not have asked for a better location to provide travellers with great memories of one of the world’s top dining and entertainment brands.”

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