Tag Archives: Dubai airports customer experience

Dubai Airports launched an exciting new customer proposition, set to revolutionise the DXB guest experience. DXB&more is a regional first mobile food, beverage and retail ordering service that provides a smooth, convenient alternative to dining in or waiting for an order to go, without the need to download an app. The development of DXB&more has been in partnership with US-based Servy, an enterprise self-service platform for hospitality which launched in 2015 as an airport digital commerce solution. The company provides technology which aims to enhance the hospitality experience, not replace it, and has been adopted by a number of companies including airports, railway stations and sports arenas across North America. For Dubai Airports, the creation of DXB&more was in direct response to the ever-evolving needs of the busy traveller, providing a convenient alternative to shopping and dining before a flight. The service is available to guests of DXB’s Terminal 3 and can be accessed via the WiFi landing page, through QR codes around the airport or by visiting DXBmore.com. Plans to extend the offering to the airports other terminals are in place and will be announced in 2022. Eugene Barry, EVP Commercial at Dubai Airports, who championed the implementation of the proposition said; “At Dubai Airports, we are focused on improving our guests’ experience across all physical and digital touchpoints through DXB. Clearly, the events of the past 18 months have accelerated key consumer trends and raised customer expectations around choice and convenience.   He continued; “Our objective is to create and test new ways of communicating with travellers before, during and after their journey with us, and raise awareness of the full range of shopping, dining, and hospitality experiences …

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