Tag Archives: Dnata

dnata has partnered with Mauritius Tourism as it aims to attract more travellers from the UAE in 2024. Mauritius Tourism has appointed dnata Representation Services as its sales, marketing, and PR representative in the UAE, to provide localised booking support and share top rates, latest news, itineraries and more from the destination with travellers across the country. The collaboration will focus on showcasing trending experiences for 2024, including the island’s diverse proposition beyond its famous shorelines. In recent years, Mauritius has become an increasingly popular destination among UAE-based travellers. With an impressive 62% increase in travellers from the UAE to the country recorded by Mauritius Tourism between 2015 and 2023, passenger arrivals continue to show steady growth in 2024. Rakhi Purohit, Head of Representation Services at dnata, commented: “Mauritius is a location known for its world-class beaches, but it offers much more for travellers seeking extraordinary adventures. From hiking in National Parks to enjoying diverse culinary experiences, some of the world’s most unique natural landscapes and picture-perfect golf courses – there’s something for everyone. We look forward to bringing the island’s host of authentic and meaningful experiences closer to the UAE’s avid traveller base in 2024.” Popular locations across the island for UAE travellers include the beaches of Flic en Flac, Tamarin and Le Morne on its West and South West Coast, where the country witnesses its most sunshine, and offers some of its most impressive natural landscapes, luxury resorts, dining and entertainment options. Donald Payen, Chairman of the Mauritius Tourism Promotion Authority, added: “Mauritius may be best known for its stunning, tropical landscapes including its exceptional beaches and azure waters, but a key element we want to showcase to …

dnata has partnered with Malaysia-based Batik Air, formerly known as Malindo Air, to bolster the airline’s newly launched route between Dubai and Kuala Lumpur. Batik Air began operating four weekly services from Dubai to Malaysia’s capital city in November 2023. This marked the airline’s second route launch in the Middle East this year, following its successful introduction of flights between Jeddah (KSA) and Kuala Lumpur in August. dnata Representation Services will act as the airline’s general sales agent (GSA) in the UAE, providing a comprehensive range of travel services and local infrastructure for sales, marketing, and distribution support. Drawing interest from UAE-based travellers, Batik Air has introduced attractive fares starting at AED 1,299 for Economy Class and AED 3,499 for Business Class return flights. Simon Woodford, Vice President Global Air Services at dnata Travel Group, commented: “The reopening of Asia has sparked a rising trend in travel from the UAE, with a growing number of people seeking to explore the diverse landscapes and cultures of the continent. In Malaysia, cosmopolitan Kuala Lumpur and the beautiful coastlines beyond – including Langkawi – are increasingly popular. We are delighted to support Batik Air locally, as it opens more options for travel between the UAE and Malaysia.” Datuk Chandran Rama Muthy, Group Strategy Director of Batik Air, added: “Malaysia is rapidly gaining recognition as a vibrant destination, known for its natural beauty, cultural richness, and warm hospitality, with a growing significance for business partnerships and cultural exchanges. With the launch of our direct flights from Dubai to Kuala Lumpur, travellers now have easier access to explore the country. Whether planning a leisurely getaway, a family vacation, or an important business trip, our affordable …

dnata is partnering with Virgin Atlantic to support the airline’s highly anticipated return to Dubai this winter. dnata Representation Services has been selected to provide a comprehensive range of services to the airline as its general sales agent (GSA) in the UAE. The partnership establishes UAE-based infrastructure for local sales, marketing and distribution support, providing a full range of travel services for Virgin customers flying to and from Dubai. dnata’s services will support the airline as it gears up to resume flights between London Heathrow (LHR) and Dubai International (DXB) this month. Flights are now available for customers to book, and will operate from 30 October 2023 through to March 2024 with a four-times weekly seasonal service. Simon Woodford, Vice President Global Air Services at dnata Travel Group, said: “dnata Representation Services previously served as Virgin Atlantic’s GSA in the UAE, and we are delighted to be working with this dynamic airline as it makes its exciting return to Dubai. Our experienced team will work hard to support Virgin Atlantic in achieving its business objectives and growth plans, as the UAE continues to prove a top destination of choice for UK travellers.” Liezl Gericke, Head of International at Virgin Atlantic, commented: “We’ve long wanted to return to Dubai when the time was right, and we know our customers will be over the moon with the reintroduction of this popular route. Nothing sets our hearts soaring like a new destination or reintroducing an old favourite. We look forward to welcoming our customers back on board, whether travelling for business or leisure or heading back to the United Kingdom to reconnect with friends and family.” The new service is set to offer …

Sabre Corporation has signed a multi-year agreement with dnata Travel Group. The partnership will see Sabre support the travel company’s strategic goals as its preferred technology partner.  Sabre and the dnata Travel Group already share a long-term commitment to innovation through travel technology, and the new deal will represent an extended, broader relationship between the two companies in the Middle East. Additionally, under this agreement, the dnata Travel Group’s Gulf Cooperation Council (GCC) Partner Network will continue to access Sabre’s portfolio of innovative technology and its intelligent platform Sabre Red 360, allowing it to harness more data, content, and offer clients more choice from more than 400 airlines, 1.6 million lodging options, and hundreds of tour operators, rail, car and cruise providers. “With evolving customer expectations and complex market dynamics, Sabre has been our partner of choice for over 12 years,” said Simon Woodford, VP Global Air Services, dnata Travel Group. “Sabre’s deep understanding of the challenges and opportunities offered by the dynamic global travel eco-system enable us to identify and embrace new technology to strengthen our position, improve efficiency and respond to evolving customer expectations with personalized experiences. This partnership will lead to accelerated innovation, operational simplification and enhanced digital user experience.” For many years, Sabre has provided a broad portfolio of technology and solutions to dnata Travel Group brands in the Middle East as well as key markets in Europe. This strategic agreement builds upon that history with new initiatives that will help expand dnata’s business and reinforces Sabre’s role as a key distribution partner. “We are excited to continue our successful collaboration with the dnata Travel Group,” said Andy Finkelstein, senior vice president – Global Agency Sales …

Advancing its sustainability efforts, Emirates and dnata have joined the United Nations Global Compact (UNGC), a voluntary global initiative that promotes responsible business practices and the advancement of the Sustainable Development Goals (SDGs). HH Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline and Group, said: “In the UAE’s Year of Sustainability, we are pleased to join the United Nations Global Compact, which is another step forward in the Emirates Group’s efforts to embed sustainable and responsible business practices across our operations. “Emirates and dnata have always taken a balanced approach to growth. Reflecting Dubai and the UAE’s long-term vision, we are tireless in our pursuit of excellence and progress, and we embrace the values of tolerance and respect. We will continue to invest in technologies, people, and partnerships to improve our business performance, expand our positive impact on the communities we serve, and reduce our environmental impact,” he added. As participants of the UNGC, Emirates and dnata commit to implementing the Global Compact’s Ten Principles in the areas of human rights, labour, environment, and anti-corruption, and to report on its progress on these efforts annually. The Group will benefit from access to the UNGC’s extensive tools and resources to engage with its employees across the globe and improve their learning and training in Sustainability. The Emirates Group’s ongoing environmental initiatives focus on 3 areas: emissions reduction, responsible consumption and the preservation of wildlife and habitats. In June 2022, dnata pledged US$100 million to be invested over 2 years to enhance environmental efficiency in its operations. In January, Emirates successfully operated a milestone demonstration flight using 100% sustainable aviation fuel (SAF) in one engine, supporting collective industry …

dnata continues to invest in innovative initiatives, equipment, and training to enhance the travel experience of People of Determination, and lead the aviation industry in the special handling of passengers. dnata’s Special Handling unit offers point-to-point assistance to People of Determination, supporting 1.3 million passengers annually throughout their airport journey across DXB’s three terminals. All 1,300 customer-oriented staff at dnata receive comprehensive training prior to joining operations. Training at dnata focuses on customer service, and for employees to understand the unique needs of People of Determination. It also tackles the handling of special equipment such as the three types of adult wheelchairs provided by dnata: a conventional wheelchair; a STAXI wheelchair which incorporates a baggage stowage area below the chair; and a cabin wheelchair used for passengers with special needs who require assistance to and from the aircraft seat, and which is specially designed to fit in the aisle of an aircraft. dnata’s equipment for passengers with special needs are designed for differing levels of needs. Based on the feedback from customers during the AccessAbility Expo in Dubai, the company’s most recent initiatives include the procurement of wheelchairs specially designed for children. To be introduced later this year, these new wheelchairs will offer a better fit for children and make young travellers feel more safe and comfortable. The company’s fleet also includes medical high-loaders to help those with mobility issues access aircraft parked at remote stands. dnata also possesses a ProMove Sling, an innovative moving and handling device for passengers with limited mobility. The light and portable sling’s strategically placed handles make lifting a passenger from their aircraft seat to the cabin wheelchair a dignified process without service staff having …

dnata, a leading global air and travel services provider, celebrated the launch of its operations at Zanzibar Abeid Amani Karume International Airport (ZNZ) with its partners Emirates Leisure Retail and SEGAP, a joint venture between airport infrastructure and operations specialists Egis, and private equity fund manager AIIM (African Infrastructure Investment Managers). The three companies will work closely together to deliver world-class services for airlines and passengers at the newly-built international terminal (T3) of ZNZ. The partnership is expected to significantly contribute to the government’s target of boosting its trade and tourism sectors. The investment of dnata, Emirates Leisure Retail and SEGAP represents over USD 10 million and, to date, has created some 500 local jobs with the companies. dnata will provide its globally renowned, quality ground, passenger and cargo handling services to airline customers at ZNZ, ensuring safe and timely operations of flights and an excellent travel experience for passengers. In addition, dnata launched meet & greet and lounge services through its airport hospitality brand, marhaba, to help passengers further enhance their experience and enjoy a smooth airport journey from check-in to boarding. Emirates Leisure Retail has partnered with MMI as master concessionaire for all food and beverage, duty free and commercial outlets at T3. In collaboration with Eight Inc, the companies have created an innovative and immersive travel experience, ZOMA, designed to create a sense of place and extend the holiday feeling for passengers. In the ZOMA Zones each store is inspired by the scents, feelings, and flavours of the island. In addition to these outlets, ELR and MMI carefully selected and curated the best retailers from the island to spotlight some of the best that Zanzibar offers. SEGAP …

dnata facilitated the transportation of over 150,000 football fans between Dubai and Doha in the opening two weeks of the world’s largest football tournament. As football fever grips the globe, dnata’s highly trained teams of ground handlers, passenger and ramp agents have ensured that fans make a smooth passage through Dubai World Central airport (DWC). With airlines introducing ‘shuttle flights’ operating between Qatar and nearby Gulf states, Dubai has become a popular transiting destination for fans attending tournament games. dnata’s services between DWC and Doha have enabled more than 600 safe aircraft movements in the first fortnight of the competition. To execute this, over 270 customer oriented and ramp agents have been re-positioned from existing positions at Dubai International airport (DXB). A total of 90 pieces of ground support equipment (GSE) are used to service aircraft, including zero-emission electric baggage tractors, conveyor belts and a push-back tug. For those fans wishing to take their experience to another level, a warm greeting will be received in DWC’s marhaba lounge. Supporters can keep up to date with the tournament with super-fast Wi-Fi and enjoy complimentary international cuisine before they make their trip. marhaba’s Meet and Greet services are also available for fans who wish to further improve their experience. Jaffar Dawood, Senior Vice President for UAE Airport Operations, dnata, said: “We are dedicated to ensuring an excellent journey for all football supporters by providing a swift and efficient service at DWC, so that they can enjoy their fan experience for as long as possible. We thank our airline partners for their trust in our services, and will continue to support their initiatives.” dnata offers ground handling, cargo, travel, catering and retail services …

dnata announced its partnership with American Express Global Business Travel (Amex GBT), the world’s leading B2B travel platform. The agreement sees Dubai-based dnata Travel Management, the region’s leading corporate travel provider, become Amex GBT’s preferred travel partner in the Middle East. dnata will provide full end-to-end travel and meetings management services to Amex GBT’s customers in the region. Rashid Al Awadhi, Senior Vice President – dnata Travel Group, Middle East & India, commented:  “We look forward to working with Amex GBT and its clients as the region sees strong growth in corporate travel, fuelled by mega-projects and companies that are seeking to expand. Our team’s extensive regional experience goes back to dnata’s GSA and travel agency roots in 1959. Through the years, dnata has continued to build its expertise and network to earn its position as the largest travel management company in the UAE, and one of the largest and most successful in the Middle East. With our broad expertise and 24-hour support function, we will work hard to ensure Amex GBT customers enjoy a quality experience throughout their journey.” Jason Geall, Amex GBT Senior Vice President & General Manager for the EMEA region, said: “We believe our current and future customers will benefit from best-in-class services with dnata as our preferred travel partner. dnata has a proven reputation for trust and transparency that supports Amex GBT’s commitment to service, governance and compliance.” A dnata Travel Group brand, dnata Travel Management is built on a client-focused approach, where people, technology solutions, processes, and procedures revolve around corporate travellers’ needs. The dnata Travel Group represents the travel division of dnata, a leading global air and travel services provider. Amex GBT works …

Alpha Flight Services (Alpha), a leading UAE-based catering, retail, and hospitality services provider, has signed a 10-year concession agreement with Ras Al Khaimah International airport (RKT). The partnership will see Alpha Flight Services invest in infrastructure and provide inflight catering services to more than 10 airlines at the airport. In addition, it will operate three F&B outlets, the airport lounge and a number of vending machines at RKT. Mark Whelan, General Manager of Alpha, said: “We are proud to have earned the trust of Ras Al Khaimah airport and look forward to contributing to its success and growth over the next decade. Our significant investment, broad experience, and passion for excellence will ensure world-class culinary and airport hospitality experiences for passengers flying to and from RAK. We will constantly enhance our offering to deliver innovative products and services that travellers value both on board and on the ground.” His Excellency Engr. Sheikh Salem Bin Sultan Al Qasimi, Chairman of The Department of Civil Aviation, Ras Al Khaimah & Ras Al Khaimah International Airport, said: “With our partnership with the Alpha group, Ras Al Khaimah International Airport looks forward to strengthening our catering services, elevating the passenger experience at the airport, and exploring together the ample number of opportunities available to enhance the business.” Atanasios Titonis, CEO of Ras Al Khaimah International Airport, said: “We are excited to start this new long-term partnership with Alpha Flight Services at Ras Al Khaimah International Airport as we build our profile in refining the customer experience in the food and beverage field as well as lounge and flight catering. This is an important step for us as we embark on our journey towards transitioning into …