Tag Archives: Abu Dhabi International Airport

Tracking at key points drives 66% improvement in baggage delivery

Baggage awaiting loading

Airlines that are adding tracking at more points of the baggage journey are enjoying a huge improvement in bag delivery globally. The SITA 2019 Baggage IT Insights – officially launched at an event in Abu Dhabi International Airport – shows that where tracking is done at check-in and loading onto the aircraft, the rate of improvement is as high as 66%. These results come as the record drop in the baggage mishandling rate achieved globally over the past decade plateaus, with the rate steady at around 5.7 bags per thousand passengers over the past three years. In 2018, the rate was 5.69 per thousand passengers. Over the past year, an increasing number of airlines and airports have started to introduce tracking at key points in the journey – check-in, loading onto the aircraft, transfers and arrival – to improve baggage management and further reduce the chances of a bag being mishandled. SITA’s research provides the first glimpse of the success of this tracking. It reveals that where bags were being tracked when loaded onto the aircraft, the rate of improvement ranged between 38% and 66% depending on the level of tracking introduced. Peter Drummond, Director of Baggage at SITA, said, “While the mishandling rate has started to plateau over the past few years, this comes against a continued growth in passenger numbers and their bags. In 2018, 4.36 billion travellers checked in more than 4.27 billion bags. More bags makes things more challenging. Everyone across the industry needs to look beyond the process and technology improvements made in the past decade and adopt the latest technology such as tracking to make the next big cut in the rate of mishandled …

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New libraries opened across Terminals 1 and 3 of Abu Dhabi International Airport

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Abu Dhabi Airports, with the support of the Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi), has opened a series of new ‘AUH Libraries’ at Abu Dhabi International Airport, following the UAE’s Month of Reading in March 2019. Located across Terminals 1 and 3, passengers are welcome to visit the Main Library near gates 14-18 in the T1-Transit area, as well as three ‘mini libraries’ along the airside corridor between T1 and T3 and an additional three mini libraries at the departure pier in T3 (Gates 33-35). The Main Library accommodates up to ten people at a time, while the smaller units can host six people. During 2016’s Year of Reading, Abu Dhabi Airports had launched its inaugural airport library, which was the first amongst the region’s airports, and has since then continued to promote a culture of reading throughout its facilities. The new libraries that are launched today are a step further towards enhancing customer experience at the Capital’s airport. With around 200 books provided by DCT Abu Dhabi, passengers from across the globe can now enjoy an array of novels, as well as a selection of books related to the Founding Father of the UAE, the late Sheikh Zayed bin Sultan Al Nahyan. Speaking about the opening of the libraries, Bryan Thompson, Chief Executive Officer at Abu Dhabi Airports, said, “We are delighted to welcome travellers to take a minute to dive into a novel or learn about the UAE’s rich heritage at our new libraries across Abu Dhabi International Airport. Much like travel, reading opens our minds to new experiences and places and Abu Dhabi Airports is committed to fostering a culture of reading …

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Himalaya Airlines connects Nepal and Abu Dhabi with three weekly flights

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Abu Dhabi International Airport (AUH) welcomed Himalaya Airlines’ inaugural flight from Tribhuvan International Airport (KTM), an international airport in Kathmandu, Nepal on March 31, 2019. Maarten De Groof, Chief Commercial Officer, Abu Dhabi Airports, said, “We are delighted to add Himalaya Airlines to our growing list of carriers operating at Abu Dhabi International Airport. Nepal has always been a sought-after destination for UAE residents, and the UAE is also home to many Nepali expatriates. We look forward to ensuring passengers departing for or arriving from Nepal enjoy a seamless travel experience. We are eager to introduce new flights and routes to and from Abu Dhabi International Airport, in line with our efforts to expand Abu Dhabi’s connectivity and support commerce and tourism within the UAE.” Himalaya Airlines will operate the route using its Airbus 320 aircraft, which includes eight Premium Economy seats and 150 Economy Class seats in its current configuration. On Sundays, Tuesdays, and Thursdays, flights are scheduled to depart from Kathmandu at 20:45 and arrive at Abu Dhabi at 23:45. Returning flights to Kathmandu are scheduled to depart from Abu Dhabi on Mondays, Wednesdays, and Fridays at 01:45 and arrive at Kathmandu at 08:00. “Commercial and cultural links between the UAE and Nepal are flourishing and Himalaya is honoured to play a pivotal role in facilitating and enhancing the growth of trade and tourism between the two countries. We hope this new connectivity will further boost traffic from the UAE. Himalaya Airlines is on the verge of completing its third year of successful commercial operations soon and we are pleased to add Abu Dhabi into our network,” said Vijay Shrestha, Vice President – Administration, Himalaya Airlines.

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Now fly to Istanbul from Sharjah on Turkish Airlines from April 5, 2019

Turkish Airlines announces new route from Sharjah (3)

Turkish Airlines has announced the launch of direct flights between Sharjah and Istanbul. With existing services from Dubai International Airport and Abu Dhabi International Airport, Turkish Airlines’ new Sharjah route marks its fourth destination into the UAE. Flights from Sharjah International Airport will be operated seven times a week in both directions with the inaugural flight departing on April 5, 2019. Customers can book a ticket from Sharjah to Istanbul for a price as low as 999 AED for Economy and 5,999 AED for Business Class, flights from Sharjah to Europe for prices starting from 1,500 AED, or to the Americas for prices starting from 2,600 AED if the booking is made before March 31, for trips until July 3. All passengers booking a flight from Sharjah International Airport in February with departure in April will earn 1,000 miles for each ticket. The new route bolsters Turkish Airlines’ status as the airline that flies to the most destinations in the world, strengthening its identity as a leading global airline with one of the youngest and most modern fleets in the world. “Our aim with this new route is to meet the rising demand for greater international travel options into and out of Sharjah,” commented Ahmet Olmuştur, Chief Marketing Officer, Turkish Airlines. “The UAE is known for being a travel-hungry part of the world, and now, more customers can capitalise on Turkish Airlines’ unparalleled network of destinations as we continue to explore even more new routes..”

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Air India Express launches new route from Kannur to Abu Dhabi

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Air India Express has launched its inaugural flight from Kannur International Airport in Kerala, India, to Abu Dhabi International Airport (AUH). With this, it commences three weekly flights connecting the two airports. The three weekly non-stop flights from Kannur will arrive at AUH at 11:30am and depart at 12:30pm on Tuesdays, Thursdays and Sundays. Speaking after the inauguration, Maarten De Groof, Chief Commercial Officer, Abu Dhabi Airports, said, “We are excited to be Air India Express’ first choice for their inaugural route. India has been one of our top generators of traffic, and we are always eager to expand the airport’s connectivity to this region in response to our passengers’ needs.” The carrier provides convenient connectivity to short/medium-haul international routes in the Gulf and South East Asia at affordable fares. PA Umadevi, Airport Manager, Air India Express, said, “We are excited to bring our inaugural flight to the UAE’s capital Abu Dhabi. This new destination will attract the traffic not only from the northern side of Kerala, but also from the neighbouring states of Karnataka as the airport is located at the northern part of the state and has easy access to Mysore and other states of Karnataka. Abu Dhabi Airports has provided us all support, as always, to ensure our customers’ satisfaction and meet the rising demand in the Abu Dhabi market.”

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Global Investment in Aviation Summit 2019 to be held from January 27-29

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Global Investment in Aviation Summit 2019 is all set to take place from January 27-29, 2018 at the Intercontinental Dubai Festival City with brainstorming on challenges and investment in aviation being the core objectives. The required modernisation of aviation infrastructure expansion, development, and modernisation to cater to anticipated increase in passenger and freight air traffic demand will reach USD 1.8 trillion by 2030. GIAS 2019 is an initiative of the UAE General Civil Aviation Authority (GCAA), which was established to create a leading, safe, secure and sustainable civil aviation system in the country. According to a report published by the International Air Transport Authority (IATA), global aviation will have to cater to over 14 trillion passenger traffic and 466 billion tonnes of freight traffic by 2034. This projection will show an increase of 14.5 per cent RPK and 4.2 per cent FTK, per annum respectively. The projected growth in global aviation industry will generate at least 99 million jobs and will contribute USD 5.9 trillion in GDP, a 122 per cent increase from 2014, according to the same IATA report. The UAE is investing substantially in upgrading the aviation infrastructure. HE Saif Mohammed Al Suwaidi, Director General, UAE General Civil Aviation Authority, said, “Aviation has been an important part of the UAE’s economic growth. One of the nation’s vigorous strength is its rapidly-expanding infrastructure, with spending of USD23.16 billion, including USD8 billion for expansion of Al Maktoum International Airport, USD7.6 billion for Phase IV development of Dubai International Airport, and USD 6.8 billion for expansion of Abu Dhabi International Airport. Collectively, the UAE increases its fleet per month by approximately 4-5 per cent and the total number of aircraft will …

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Abu Dhabi Airports participates in Bahrain International Air Show

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Abu Dhabi Airports takes part at the Bahrain International Air Show being held from November 14 to 16 at the Sakhir Airbase so as to exhibit alongside partners at the UAE national pavilion. Commenting on Abu Dhabi Airports’ participation at the Middle East’s fastest growing airshow, Bryan Thompson, CEO, Abu Dhabi Airports, said, “Abu Dhabi now serves as a remarkable global example in providing air transport services that meet the highest international standards. Participation in the Bahrain International Air Show comes as part of our commitment to enhancing and bolstering our leading status in the air transport sector. “Our participation alongside key partners allows us to raise awareness about the astonishing developments being realised throughout Abu Dhabi in the aviation sector and related areas. Our participation here over the course of three days serves to highlight the pivotal role that the air transport and aerospace sector play in contributing to the national economy, which has been achievable. Thanks to joint cooperation and support across local authorities.” In 2017, Abu Dhabi International Airport (AUH) was named ‘Best Airport in the Middle East’ by the Airport Service Quality Awards for the second consecutive year. AUH has also prioritised sustainability, and last year became the first airport in the region to sign the Airports Sustainability Declaration.

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Air India Express gets new home at Abu Dhabi Terminal 1

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Air India Express flights are now arriving and departing from Terminal 1 at Abu Dhabi International Airport. Originally, the airline departed from Terminal 1, and arrived at Terminal 2. The transition from Terminal 2 to Terminal 1 for the arrivals occurred on September 30 and is in line with Abu Dhabi Airports’ commitment to ensuring quality service and a seamless passenger experience. The Indian subcontinent remains one of the most popular destinations for travellers departing from AUH, reflecting the close cultural and economic ties between the UAE and India. The Indian flag carrier operates seven daily flights between Abu Dhabi and six destinations in India, including New Delhi, Cochin, Kannur, Mangalore, Trivandrum and Calicut. Ahmed Al Shamsi, Acting Chief Operations Officer, Abu Dhabi Airports, said, “At Abu Dhabi Airports, we are committed to enriching passenger experiences and providing world-class services. As one of our closest partners, we are pleased to announce Air India Express’ relocation to Terminal 1 and look forward to ensuring its guests enjoy a convenient and entertaining travel experience through Abu Dhabi International Airport.” PA Umadevi, Airport Manager, Air India & Air India Express operations, said, “Air India Express is pleased to announce the transition of its arriving flights to Terminal 1 at Abu Dhabi International Airport, which reflects our commitment to providing exceptional services to our passengers. The level of services offered to us by Abu Dhabi Airports helps us ensure our customers’ satisfaction and meet the rising demand in the Abu Dhabi market.”

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Abu Dhabi Airports celebrated Customer Service Week

Bryan Thompson Abu Dhabi Airports

Abu Dhabi Airports recently celebrated Customer Service Week from October 1 to 5, in recognition of the crucial role played by its customer services agents in ensuring the highest standards of excellence and customer happiness across Abu Dhabi Airports’ facilities and terminals. Marking the occasion with a number of activities and events, every day of the week, a senior member of Abu Dhabi Airports’ leadership team took on the role of a customer service agent at Abu Dhabi International Airport (AUH), serving passengers and airport visitors alongside fellow employees at the Capital’s airport. The participating executives included the company’s CEO, DCEO, and CCO. The week-long celebration is the result of Abu Dhabi Airports’ commitment to enhancing employee engagement and the National Programme for Happiness and Positivity. In addition to the participation of the senior executive team, all customer service agents across Abu Dhabi Airports’ facilities and terminals received personalised letters of appreciation for their hard work and continued service and dedication to bringing positivity and happiness to travellers across Abu Dhabi. Bryan Thompson, CEO, Abu Dhabi Airports, said, “At Abu Dhabi Airports we seek to embody the renowned Arabian hospitality, and our focus on customer service this week comes in recognition of the fact that our customer service agents are the face of our business. From the moment travellers arrive, to the moment they depart, our customer service agents work hard to ensure everyone’s needs are met with positivity and happiness.”

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Abu Dhabi Airport to enrich tourist experience through various offers

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With its offering of transit visas on arrival, flight updates via social media, efficient and innovative passenger processing systems and an upgraded, stronger Wi-Fi service to ensure great connectivity, Enriching Tourist Experience is at the heart of all initiatives at Abu Dhabi International Airport (AUH) this summer. “Abu Dhabi Airports prioritises passenger safety above all else. We have worked hard to add the element of utmost convenience to this, to ensure that all passengers passing through Abu Dhabi International Airport have a truly world class experience,” said Abdul Majeed Al Khoori, Acting Chief Executive Officer of Abu Dhabi Airports.  “We are indebted to the support of all our stakeholders and partners in making this possible and for contributing to our collective success,” he added. In collaboration with the Department of Culture and Tourism – Abu Dhabi, Etihad Airways and the General Directorate of Residence and Foreigners Affairs – Abu Dhabi, a new transit visa counter has been set up inside AUH to grant both transit and arriving passengers visas to Abu Dhabi within 30 minutes. The new service is located at the Terminal 3 transit area at AUH and facilitates activation of the new four-day or 96-hour transit visa for all nationalities travelling through the airport, and inclusive of all of other types of transit visas available. This is in support of Abu Dhabi’s ongoing efforts to attract more visitors to the capital. With the introduction of the new BizTweet service, incoming and outgoing passengers to AUH can receive real time flight updates to their Twitter and Facebook accounts.

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