Tag Archives: Abu Dhabi Airports

Two new routes between Abu Dhabi and India on IndiGo

Opening of IndiGo routes to Delhi and Mumbai 1

IndiGo commenced two new daily direct flights from Delhi and Mumbai to Abu Dhabi. The inaugural flight from Indira Gandhi International Airport in Delhi to Abu Dhabi took flight on Wednesday, June 5 at 19:55 local time, while the flight from Abu Dhabi to Chhatrapati Shivaji International Airport in Mumbai departed at 23:30 local time. The new flights were celebrated with a cake cutting ceremony on Wednesday, June 5 and was attended by key representatives from Abu Dhabi International Airport and IndiGo. Bryan Thompson, Chief Executive Officer of Abu Dhabi Airports, said, “This enhanced connectivity reflects the strong connection between the UAE and India in a variety of areas including commerce and tourism. IndiGo is one of the busiest Indian airlines operating at Abu Dhabi International Airport to now four destinations; Cochin, Calicut, Delhi and Mumbai. With the two new routes we look forward to continuing to facilitate the travel of Indian expats between their homeland and the UAE and attracting tourist traffic between the multiple destinations.” On the occasion, William Boulter, Chief Commercial Officer, IndiGo, said, “As we strengthen our operations from Delhi and Mumbai for domestic and international connectivity from India, Abu Dhabi being a major cultural and commercial centre in UAE, is a critical market for strengthening our presence in the Middle-East. With the addition of these new international flights and enhanced domestic frequency, we are committed to expanding our network to meet the requirements of both business and leisure travellers.” IndiGo passengers traveling from Abu Dhabi International Airport will be able to take advantage of Abu Dhabi Airports’ remote check-in locations at Abu Dhabi National Exhibition Centre (ADNEC) and at the heart of capital opposite Abu …

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Al Ain International Airport welcomes daily flights to Jeddah during Ramadan

Etihad Airways Boeing 787-9 Dreamliner

Abu Dhabi Airports has welcomed new daily flights from Al Ain International Airport (AAN) to King Abdulaziz International Airport (KAIA) in Jeddah, Saudi Arabia, designed to facilitate travel to Saudi Arabia for the performance of the Islamic pilgrimage, Umrah, during the holy month of Ramadan. The flights, operated by Etihad Airways, will take place during the last ten days of Ramadan, commencing on May 26 and continuing through to June 4, in line with the most popular time period for performing Umrah. Ahmed Al Shamisi, Acting Chief Operations Officer of Abu Dhabi Airports, said, “Ramadan is a blessed time of the year, and we are delighted to be able to support our customer’s performance of Umrah by adding a daily flight to Jeddah from Al Ain International Airport during the last ten days of Ramadan. We are continually working to enhance our services and offerings, and together with Etihad Airways we look forward to sharing the spirit of Ramadan with those travelling for Umrah.” Etihad Airways will operate its daily flights using its Airbus A330. Flights are scheduled to depart from Al Ain International Airport at 13:30 Local Time (LT) and arrive at King Abdulaziz International Airport at 15:20 LT. Returning flights will depart from King Abdulaziz International Airport at 16:20 LT and arrive at Al Ain International Airport at 20:05 LT.

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New libraries opened across Terminals 1 and 3 of Abu Dhabi International Airport

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Abu Dhabi Airports, with the support of the Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi), has opened a series of new ‘AUH Libraries’ at Abu Dhabi International Airport, following the UAE’s Month of Reading in March 2019. Located across Terminals 1 and 3, passengers are welcome to visit the Main Library near gates 14-18 in the T1-Transit area, as well as three ‘mini libraries’ along the airside corridor between T1 and T3 and an additional three mini libraries at the departure pier in T3 (Gates 33-35). The Main Library accommodates up to ten people at a time, while the smaller units can host six people. During 2016’s Year of Reading, Abu Dhabi Airports had launched its inaugural airport library, which was the first amongst the region’s airports, and has since then continued to promote a culture of reading throughout its facilities. The new libraries that are launched today are a step further towards enhancing customer experience at the Capital’s airport. With around 200 books provided by DCT Abu Dhabi, passengers from across the globe can now enjoy an array of novels, as well as a selection of books related to the Founding Father of the UAE, the late Sheikh Zayed bin Sultan Al Nahyan. Speaking about the opening of the libraries, Bryan Thompson, Chief Executive Officer at Abu Dhabi Airports, said, “We are delighted to welcome travellers to take a minute to dive into a novel or learn about the UAE’s rich heritage at our new libraries across Abu Dhabi International Airport. Much like travel, reading opens our minds to new experiences and places and Abu Dhabi Airports is committed to fostering a culture of reading …

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Abu Dhabi Airports extends city check-in facilities to IndiGo to ease customer experience

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As part of its drive to continuously enhance customer experience, Abu Dhabi Airports is extending city check-in facilities to Indian airline IndiGo. This new service is in line with the airline’s commitment to provide courteous and hassle-free travel experience to its customers. This new feature will enable passengers flying out of Abu Dhabi airport to check-in 24 hours before reaching the airport. Maarten De Groof, Chief Commercial Officer, Abu Dhabi Airports, said, “We are delighted to welcome IndiGo passengers to stop by our easily accessible and conveniently located remote check-in facilities. Ensuring a seamless and efficient customer is one of our top priorities at Abu Dhabi Airports, and we look forward to introducing travellers to our world-class services and unique brand of Arabian hospitality. India has always been one of our most important and largest areas of operations, and we are looking forward to continuing to work closely with IndiGo passengers to meet the market’s growing demand.” William Boulter, Chief Commercial Officer, IndiGo said, “We are delighted to introduce this new check-in feature for our passengers in Abu Dhabi which will both add convenience and ease to their travel experience with us. We thank the Abu Dhabi International Airport team for extending us all the support to make this feature live. IndiGo will continue to enhance its hassle-free experience which is one of the core values that the airline stands for besides providing on-time and affordable fares to customers.”

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GoAir to now fly direct four times a week to Abu Dhabi from Kannur, India

Abu Dhabi Airports GoAir photo 2

Abu Dhabi Airports welcomed GoAir’s launch of four new flights between Kannur International Airport and Abu Dhabi International Airport, connecting the two cities with flights operating every Monday, Tuesday, Thursday and Saturday. GoAir’s inaugural flight from Kannur to Abu Dhabi was received with much fanfare, as the Indian subcontinent remains one of the most popular destinations for travellers departing from Abu Dhabi. Bryan Thompson, CEO, Abu Dhabi Airports commented, “India is a key travel market for Abu Dhabi International Airport, and we are always eager to strengthen our connectivity to the Indian subcontinent, enhancing further our services extended to our dear customers.” Maarten De Groof, Chief Commercial Officer, Abu Dhabi Airports, said, “India has always been one of our largest and most important areas of operations, and we look forward to ensuring GoAir’s guests enjoy a comfortable and efficient experience throughout Abu Dhabi International Airport where we continue to deploy world-class smart travel solutions, attractive retail offerings, and relaxing lounge spaces. This additional service to Abu Dhabi reflects the capital’s status as a key destination and transit hub, and forms a part of our strategy to attract new airlines to our network.” Jeh Wadia, Managing Director, GoAir, said, “This is a historic moment for GoAir as we enter the Middle East region with our maiden flight taking off from Kannur to Abu Dhabi, thereby strengthening the India-UAE relationship. GoAir is world’s fastest growing airline and Abu Dhabi is our 4th international destination after Phuket, Male and Muscat, and 28th destination sequentially speaking. GoAir is delighted to partner with Abu Dhabi Airports. I welcome aboard passengers from Kannur and Abu Dhabi on four direct flight services per week at an attractive …

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Abu Dhabi Airports conveys sense of patriotism among Emiratis

Abu Dhabi Airports National day (1)-4x3

The United Arab Emirates (UAE) celebrated its 47th National Day. Commenting on t he occasion, Bryan Thompson, CEO, Abu Dhabi Airports, said, “Abu Dhabi Airports takes pride in celebrating the 47th UAE National Day and introducing the Emirati culture and tradition to passengers coming from across the world. Marking the festivities, Abu Dhabi Airports strives to convey the sense of patriotism and unity among the Emirati people. Our celebration of the UAE National Day is in line with our continuous efforts to provide a unique travel experience to our passengers, ensuring the highest quality services as part of our vision to become a world-leading airport group.”

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Abu Dhabi Airports participates in Bahrain International Air Show

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Abu Dhabi Airports takes part at the Bahrain International Air Show being held from November 14 to 16 at the Sakhir Airbase so as to exhibit alongside partners at the UAE national pavilion. Commenting on Abu Dhabi Airports’ participation at the Middle East’s fastest growing airshow, Bryan Thompson, CEO, Abu Dhabi Airports, said, “Abu Dhabi now serves as a remarkable global example in providing air transport services that meet the highest international standards. Participation in the Bahrain International Air Show comes as part of our commitment to enhancing and bolstering our leading status in the air transport sector. “Our participation alongside key partners allows us to raise awareness about the astonishing developments being realised throughout Abu Dhabi in the aviation sector and related areas. Our participation here over the course of three days serves to highlight the pivotal role that the air transport and aerospace sector play in contributing to the national economy, which has been achievable. Thanks to joint cooperation and support across local authorities.” In 2017, Abu Dhabi International Airport (AUH) was named ‘Best Airport in the Middle East’ by the Airport Service Quality Awards for the second consecutive year. AUH has also prioritised sustainability, and last year became the first airport in the region to sign the Airports Sustainability Declaration.

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Air India Express gets new home at Abu Dhabi Terminal 1

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Air India Express flights are now arriving and departing from Terminal 1 at Abu Dhabi International Airport. Originally, the airline departed from Terminal 1, and arrived at Terminal 2. The transition from Terminal 2 to Terminal 1 for the arrivals occurred on September 30 and is in line with Abu Dhabi Airports’ commitment to ensuring quality service and a seamless passenger experience. The Indian subcontinent remains one of the most popular destinations for travellers departing from AUH, reflecting the close cultural and economic ties between the UAE and India. The Indian flag carrier operates seven daily flights between Abu Dhabi and six destinations in India, including New Delhi, Cochin, Kannur, Mangalore, Trivandrum and Calicut. Ahmed Al Shamsi, Acting Chief Operations Officer, Abu Dhabi Airports, said, “At Abu Dhabi Airports, we are committed to enriching passenger experiences and providing world-class services. As one of our closest partners, we are pleased to announce Air India Express’ relocation to Terminal 1 and look forward to ensuring its guests enjoy a convenient and entertaining travel experience through Abu Dhabi International Airport.” PA Umadevi, Airport Manager, Air India & Air India Express operations, said, “Air India Express is pleased to announce the transition of its arriving flights to Terminal 1 at Abu Dhabi International Airport, which reflects our commitment to providing exceptional services to our passengers. The level of services offered to us by Abu Dhabi Airports helps us ensure our customers’ satisfaction and meet the rising demand in the Abu Dhabi market.”

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Abu Dhabi Airports celebrated Customer Service Week

Bryan Thompson Abu Dhabi Airports

Abu Dhabi Airports recently celebrated Customer Service Week from October 1 to 5, in recognition of the crucial role played by its customer services agents in ensuring the highest standards of excellence and customer happiness across Abu Dhabi Airports’ facilities and terminals. Marking the occasion with a number of activities and events, every day of the week, a senior member of Abu Dhabi Airports’ leadership team took on the role of a customer service agent at Abu Dhabi International Airport (AUH), serving passengers and airport visitors alongside fellow employees at the Capital’s airport. The participating executives included the company’s CEO, DCEO, and CCO. The week-long celebration is the result of Abu Dhabi Airports’ commitment to enhancing employee engagement and the National Programme for Happiness and Positivity. In addition to the participation of the senior executive team, all customer service agents across Abu Dhabi Airports’ facilities and terminals received personalised letters of appreciation for their hard work and continued service and dedication to bringing positivity and happiness to travellers across Abu Dhabi. Bryan Thompson, CEO, Abu Dhabi Airports, said, “At Abu Dhabi Airports we seek to embody the renowned Arabian hospitality, and our focus on customer service this week comes in recognition of the fact that our customer service agents are the face of our business. From the moment travellers arrive, to the moment they depart, our customer service agents work hard to ensure everyone’s needs are met with positivity and happiness.”

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Abu Dhabi Airports launches ‘Flight of the Children of Zayed’ initiative

Abu Dhabi CSR initiative

Abu Dhabi Airports, in collaboration with Emirates Red Crescent, has launched its ‘Flight of the Children of Zayed’ initiative, under which it recently organised a trip for 31 orphans to Sir Bani Yas Island. The initiative comes under the framework of Abu Dhabi Airports’ ongoing corporate social responsibility (CSR) and Year of Zayed programme. Abu Dhabi Airports is committed to organising various social initiatives and sponsoring charities in line with its vision of becoming the world’s leading airports group. As a part of the ‘Flight of the Children of Zayed’, Abu Dhabi Airports collaborated with various authorities, including the Federal Authority For Identity and Citizenship, Abu Dhabi Police GHQ, Abu Dhabi Department of Culture & Tourism, the Tourism Development & Investment Company that sponsored the recreational activities and accommodation on the island and Abu Dhabi Aviation that provided air transportation. The initiative included a safari on the island and a variety of water sports. The children also planted trees bearing their names and received souvenirs. Abu Dhabi Airports commended the staff across all the organisations involved that contributed, coordinated and implemented the ‘Flight of the Children of Zayed’ initiative.

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