Category Archives: Technology

Riyadh Air and Artefact signed a strategic partnership aimed at revolutionising the aviation industry through AI applications. Utilising cutting edge cloud and AI technologies, the partnership will focus on building Riyadh Air’s data analytics platform and developing AI solutions across its main business and corporate functions. Through these AI solutions, Riyadh Air will be able to hyper-personalise its guest experience and elevate its guest service through intelligent channels, optimise its flight and ground operations through real-time data insights and predictions, and launch fit-for-purpose offerings of Air and non-Air products through highly efficient and targeted sales channels. Abe Dev, Vice President Digital & Innovation at Riyadh Air, added, “Our partnership with Artefact signifies Riyadh Air’s dedication to leveraging cutting edge technologies to enhance guest experiences at every stage and every moment of their journey. This partnership with Artefact builds upon our recent collaborations with leaders in the aviation industry. Through AI integration, we aim to redefine travel standards, offering personalised, seamless digital-first experience to our guests ahead of our maiden flight in 2025.” Commenting on the partnership, Rahul Arya, CEO and Managing Partner of Artefact MENA, said: “Our partnership with Riyadh Air marks a significant milestone in our commitment to pioneering AI solutions tailored to the unique needs of the aviation industry. By combining Riyadh Air’s forward-thinking approach with Artefact’s expertise in data and AI solutions, we’re poised to set new standards for innovation in the airline sector.” Riyadh Air, set to make its maiden flight in 2025, is poised to revolutionise the future of air travel and exceed guests’ expectations of their travel experience. With an unwavering dedication to cutting-edge thinking and innovation, Riyadh Air aims to set new standards …

Sav announced a groundbreaking partnership with Desert Adventures. This alliance is set to redefine destination experiences, offering Sav users unparalleled access to a diverse array of leisure and adventure services. With over 75% of residents prioritizing spending on new and memorable experiences, Sav and Desert Adventures are well-positioned to capitalize on this expanding market. Through this partnership, Sav users can now explore the range of Desert Adventures’ offerings directly from the Sav app. This includes guided city tours in multiple languages, desert safaris, attraction and theme park tickets, sea cruises, aerial tours, dining experiences, and exciting sports and adventure activities. Additionally, users will benefit from exclusive discounts and offers when booking Desert Adventures experiences through the Sav app. “We are thrilled to join forces with Desert Adventures to redefine destination experiences for our users”, said Purvi Munot, Co-founder and CEO at Sav. “At Sav, we believe in empowering our users not just financially but also in every aspect of their lives. This collaboration is a significant stride towards enhancing our users’ leisure experiences, offering them unique opportunities to explore the destinations and save.” “As one of the most reputable Destination Management Companies in the region, we are very excited to combine our services with Sav’s innovative platform. ” said Samir Mehta, COO at Desert Adventures. ” This collaboration allows us to effectively distribute our wide range of destination services to the local UAE market, offering unique value propositions for ‘must-do’ experiences.” The integration of Desert Adventures’ offerings into the Sav app is now live, allowing users to explore a diverse range of experiences with ease. Both companies are committed to deepening their collaboration, promising users even more innovative features, broader …

Sabre Corporation announced the renewal of the longstanding technology partnership between HotelREZ dedicated to connecting independent properties with bookers worldwide, and Sabre Hospitality. This renewal reaffirms HotelREZ and Sabre’s mutual commitment to leveraging both companies’ strengths, combining Sabre Hospitality’s cutting-edge technology with HotelREZ’s unparalleled representation services. The agreement marks the continuation of the partnership, utilizing Sabre Hospitality’s comprehensive suite of products, including Sabre Global Distribution System (GDS), SynXis Booking Engine, and Channel Connect, to enhance HotelREZ’s extensive range of hospitality solutions across more than 2500 customers. Both companies’ broad portfolio of hospitality solutions empower hoteliers to create and deliver a unique and differentiating guest experience based on their specific brand. “It’s essential to deliver both exceptional technology to our hotel customers to enhance revenue generation opportunities for their properties, whilst optimizing their use and potential through global representation and demand generation,” said Mark Lewis, CEO and founder of HotelREZ. “Sabre’s advanced technology and customer-centric approach aligns seamlessly with HotelREZ’s vision and roadmap solidifying our collaborative partnership.” By leveraging Sabre’s technology solutions, HotelREZ customers will benefit from Sabre Hospitality’s SynXis Platform and distribution technology to promote their content to hundreds of thousands of travel agents globally. In addition, HotelREZ customers will have access to Sabre’s SynXis Booking Engine, which offers a simple booking process to help hotels convert shoppers into guests while maintaining full control of their customer relationships and upselling with merchandising. This collaboration provides hoteliers with solutions that enable them to maximize revenue and operate more efficiently. “Global hospitality providers, such as HotelREZ, require access to robust technology solutions coupled with an expansive network of distribution channels to effectively reach customers and drive conversions,” said Frank Trampert, senior vice president, …

ATM 2024’s sold-out Travel Tech space will be 56% bigger than last year with 33% more exhibitors participating this year, thanks to unprecedented demand from companies looking to showcase their innovations in front of a global audience. More than 100 of the world’s leading travel technology companies will be exhibiting at Arabian Travel Market (ATM) 2024, which will take place at Dubai World Trade Centre (DWTC) in the UAE from Monday 6 to Thursday 9 May. Sponsored by Sabre, the ATM Future Stage – formerly known as the Travel Tech Stage – will host over a hundred expert speakers from across the global travel and tourism industry, plus a diverse selection of cutting-edge innovations designed to improve efficiency and profitability within the sector. Delegates will explore how advanced tech can be leveraged to drive improvements across a range of segments, including payment, professional development, accessibility, sustainability and more. Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “My colleagues and I are delighted to introduce the ATM Future Stage, which will harness the ever-increasing levels of innovation our industry is witnessing while building on the long-standing success of our Travel Tech offering.” The global travel technology market was valued at $9.4 billion in 2022 and is projected to reach $21 billion by 2032, according to Allied Market Research. The ATM Future Stage will host a selection of presentations and sessions designed to highlight opportunities within this space. These include; Navigating the Future: A Futurist’s Prediction, Strategic Capabilities and Implications of AI within Business, Putting the Traveller First with AI and Unlocking the Value of Travel: Harnessing Technology for Enhanced Traveler Journeys, which will be held in association with Amadeus. This …

Emirates has signed MoUs with Icelandair and travel technology and ticketing specialist GO7 to develop deeper commercial cooperation. The move comes as the airlines look to leverage each other’s networks, in addition to using modern tools for more efficient combined air and rail ticket connections. Both the MoUs will set the framework to establish potential codeshare cooperations across the networks of each respective airline in addition to expanding intermodal programmes offered by virtual interlines across the Emirates network. Adnan Kazim, Deputy President and Chief Commercial Officer, Emirates Airline said: “We are pleased to deepen our partnerships with Icelandair and GO7. Their networks and intermodal capabilities complement our European presence, providing an array of connections for our customers to simplify their journeys. Together, we will open up new travel opportunities, and more choice for customers wishing to travel across Europe. We believe that these partnerships will bring real benefits to our customers and business, and we’re taking positive steps towards further strengthening our relationships in the future.” GO7 Emirates has partnered with travel technology and ticketing specialist GO7 to work on a holistic airline distribution approach, enabling Emirates to offer combined interline and rail tickets to worldwide destinations through Emirates’ direct and indirect channels, outside of the traditional booking ecosystem. Peer Winter, Chief Distribution Officer, GO7 said: We’re committed to providing airlines with innovative technology-led solutions that give them more control. We are delighted to sign this MoU with Emirates, building upon our successful history together. With Emirates already offering multimodal network connections through the GDS, including Rail & Fly via W2 by GO7, our new agreement takes it further. This partnership will provide a holistic approach to Airline Distribution for Emirates, …

IBM announced their collaboration with Riyadh Air, the digital-native airline currently scheduled to commence operations in early 2025, to revolutionize the airline’s travel experiences. The airline plans to introduce next-generation, channel-fluid guest and traveler interactions, tapping into IBM Consulting’s open ecosystem of business partners and deep industry expertise spanning strategy, experience design, technology and operations. Today, IBM hosted a signing ceremony, announcing the collaboration at the 3rd edition of LEAP 2024, the international technology conference held annually in the Kingdom of Saudi Arabia; in the presence of Tony Douglas (Chief Executive Officer, Riyadh Air) and Arvind Krishna (Chairman and Chief Executive Officer, IBM) and executive management from both entities. “We’re on a mission to shape the future of air travel at Riyadh Air,” said Tony Douglas, CEO at Riyadh Air. “By teaming up with IBM, we’re pushing the boundaries of innovation to create a transformed passenger experience that is more seamless, personalized and sustainable. From AI-powered check-in systems to immersive in-flight entertainment, we’re leveraging the latest technologies to make air travel more enjoyable and accessible for everyone.” Committed to delivering unique, intelligent and hyper-personalized guest journeys, Riyadh Air will harness IBM Consulting’s expertise across generative AI, experience orchestration, marketing and customer engagement platforms, mobile, web and in-flight applications. All of these capabilities will be accelerated through the proven, collaborative engagement model of IBM Garage, to help craft guest experiences that are culturally enriching across the travel journey, on ground or in the air. “We’re excited to extend our collaboration with Riyadh Air, working together to revolutionize the way people experience travel,” said Arvind Krishna, Chairman and CEO at IBM. “We will combine user-friendly design, cutting-edge technology, and a shared commitment …

Dubai-based Lokalee, an AI-powered content platform for hotels and holiday homes, has partnered with UXE Security Solutions for the integration of Lokalee into the smart property access app Keyless. Keyless is a premier solution for seamless access management for property owners, managers, and guests, eliminating the need for physical keys altogether by transforming a smartphone into a key. It is a unique ecosystem that offers convenience, sustainability, and security for both hosts and their guests, creating a safe and secure environment. The app is launched in association with the Security Industry Regulatory Agency (SIRA) and Dubai’s Department of Economy and Tourism. With the embedment of Lokalee’s innovative content platform, the Keyless app takes a significant step forward in improving the overall guest experience for the short-term rental industry in Dubai. Lokalee’s AI-powered content enables guests to browse and book everything the property and Dubai as a destination has to offer, sourced by Lokal Curators and supported by global partners. Designed to make life simpler and more convenient for guests, Lokalee’s user-friendly platform include features such as digital concierge, tailored itineraries for guest activities, easy access to useful local services, AI trip planner, and a live chat for support. “The partnership with UXE Security Solutions is of significant importance to us, as it validates Lokalee’s standing as a trusted player in the growing holiday home industry. Being approved as a partner in the Keyless app aligns with our mission to innovate the guest experience while also meeting Dubai’s strict regulatory guidelines,” said Samir Abi Frem, CEO of Advanced Digital Technology and Lokalee.

AI and technology seem to make waves in the industry, speaking at the recently concluded TTME’s International Women’s Day celebrations,  Mona Faraj Managing Director – HSMAI ME, CEO – ExploreTECH and Founder of Insight Out Consultancy shared the importance of technology and how it makes our work more efficient. A question she asked the audience was “how many of you came without using the google maps to the venue” to which she answered that a few years ago there may have been only a few hands but today in order to make our journey smoother we use the maps. “AI is there to make us better people, that’s what its all about and that’s my opinion. I think hospitality and travel industry, we are typically slow adopters of technology. Airline does it way before us and so does other industries but when it comes to hospitality and travel we are slow adopters. Yes, we are all about the human interaction and we are all about being hospitable as a human but AI or technology in general is there to make us spend our time on serving the guest versus doing all the transactional, time consuming activities that we do day in day out. Did anyone come here without using google maps? If we would have asked this question 15 or 20 years ago a few hands would have gone up.” She further reiterated that a recent article shared that even the watch industry is transforming so AI is moving in the same way but faster than we adopted to internet of things. She opined that in hospitality and travel there are so many technology providers that can help in different …

 Zayed International Airport has successfully processed over one million passengers through Abu Dhabi’s new terminal since its inauguration on 15 November 2023. This marks a significant milestone in the journey towards enhanced travel efficiency and security, showcasing the power of cutting-edge biometric technology. Building on a long-term commitment to advancing airport capabilities, IDEMIA has been at the forefront of innovation in the UAE since 2011. The deployment of a comprehensive border management solution at Abu Dhabi Airport, featuring the world’s first multi-biometric entry/exit system, has significantly bolstered border security while simultaneously enhancing the passenger experience and throughput. The success of this groundbreaking project has led to its extension to the country’s four other international airports. The Single Token Journey (STJ) solution, a highlight of this collaboration, employs advanced facial recognition technology to streamline the passenger experience. By assigning a unique digital identifier to every traveler, the STJ solution eliminates the need for multiple documents, enabling passengers to move from curb to gate, including the border clearance step, in a record time of just 12 minutes. Elena Sorlini, MD and CEO, Zayed International Airport said: “The initial rollout of cutting-edge biometrics at Zayed International Airport underscores our dedication to enhancing airport experiences through innovation and technology, ensuring efficiency, convenience, and superior service. Once fully implemented, Abu Dhabi will pioneer as the world’s first airport with biometrics integrated at every stage, ensuring travelers enjoy a seamless, safe, and secure journey.” Osama Al Makhamreh, Vice President, Sales – Middle East & Africa, IDEMIA Public Security commented on this achievement: “We are thrilled to witness the transformative impact of our biometric solutions at Zayed International Airport’s new terminal. This milestone is not just a …

Amazon Payment Services announced a partnership with luxury tourism developer Red Sea Global (RSG). Through this partnership, Amazon Payment Services and Red Sea Global are collaborating to enhance the online payment experience for international and local travelers in Saudi Arabia. The agreement will see Amazon Payment Services deliver its all-in-one suite of payment solutions tailored to Red Sea Global’s customer needs. Through this partnership, Amazon Payment Services is extending its core payment processing services to enable Red Sea Global travelers to seamlessly book and pay for their holidays online. Amazon Payment Services is dedicated to providing security and convenience through its innovative payment methods to customers, from the moment they decide to book a stay at any Red Sea Global property. Peter George, Managing Director, Amazon Payment Services, commented: “We are excited to support Red Sea Global, and their customers, through this new partnership that allows us to enhance the payment experience for luxury travelers through our innovative and tailor-made payment solutions. Our payment methods fully and seamlessly integrate with Red Sea Global’s infrastructure, making their offering even more accessible, reliable, and easy-to-use.” Bringing the ease and versatility of digital payments to sectors that are well-established such as online retail, Amazon Payment Services continues to support Saudi Arabia’s digital economy and ambition of becoming a cashless society. Through collaborations of this nature, Amazon Payment Services continues to partner up with industry leaders to empower Saudi Arabia’s citizens and businesses in the process. Through its efforts, the company continues to contribute to a diversified financial sector, in alignment with the Saudi Vision 2030 aim to support the Tourism & Heritage sector. Commenting on the partnership, the Executive Director of Information Technology …