Category Archives: Technology

stc Group signed a strategic partnership agreement with New Murabba  to leverage a wide range of innovative digital solutions provided by stc Group in the future. Through these types of agreements, stc Group aims to drive digital and technical transformation across major projects in the Kingdom more broadly, enhancing infrastructure and digital services within its real estate sector by leveraging the most advanced solutions. stc Group CEO Eng. Olayan Alwetaid said: “This strategic partnership reflects stc Group’s excellent digital ecosystem and its ongoing commitment to driving digital transformation and being a key enabler of national development. New Murabba represents a major national initiative, and we are deeply committed to supporting it by providing the latest digital technologies.” New Murabba CEO Michael Dyke said: “Our strategic partnership with stc Group will position New Murabba as a pioneering urban development that enhances the quality of life and serves as a global example of innovation and sustainability. This collaboration will further establish New Murabba as one of the world’s most transformative, modern downtowns”. The partnership between stc Group and New Murabba will boost innovation and improve the quality of life in alignment with the Kingdom’s objectives. It will also enable New Murabba to benefit from the most advanced technological solutions, offering a unique experience for residents, workers, and visitors. This strategic alliance covers the potential implementation of all communications and information technology infrastructure projects. It also includes utilizing stc Group’s diverse and innovative digital solutions, which are supported by their expertise in smart city development. These solutions will encompass key elements such as the Internet of Things, artificial intelligence, cloud services, and cybersecurity. New Murabba is shaping new standards for urban development in …

Travelport announced that agency customers can now access content from Greater Bay Airlines (GBA), Hong Kong’s newest carrier, through the Travelport+ platform. This new collaboration will support GBA’s aggressive expansion plans as Travelport+ connects the Hong Kong-based carrier to Travelport’s global network of travel retailers. With this multi-year agreement, Travelport is providing agents the ability to easily search, compare and book GBA’s fares and ancillary services. The agreement also includes GBA’s use of Travelport’s rich content and branding merchandizing solutions for ease of use and driving incremental sales. “We have partnered with Travelport to support our growth strategy and connect with more travel retailers, so that we can make it easy for agents and travelers to shop and book with GBA,” said Stephen Loh, Chief Operating Officer at Greater Bay Airlines. “We are impressed with Travelport’s vision to enhance traveler experiences by modernizing the retailing process and making it easier for agencies to consume our dynamic content and sell our product offerings and ancillaries.” “We’ve enhanced the multi-source content that our agency customers can search, sell and service in Travelport+ with this new partner agreement that will also support GBA in reaching more travel retailers and customers as GBA expands into additional markets,” said Damian Hickey, Global Head of Travel Partners at Travelport. “Our ability to make it easy for agencies to access and compare multi-source content from brands like GBA alongside other carriers is essential to modern travel retailing, so that travelers know they are presented with the best options and book with confidence.” GBA operates in seven destinations across the Asia-Pacific region, including Chinese Mainland, North and Southeast Asia.

Sabre Corporation has initiated a hiring plan in response to new customer wins and increased demand in the Europe, Middle East, and Africa region. This expansion focuses on strengthening Sales, Strategy, and Customer Support departments to enhance service delivery and support for Sabre’s strategic initiatives. Sabre is focused on its strategic initiatives and efforts to leverage next-generation technology across the travel ecosystem. To support these actions, Sabre is expanding its team in the United Kingdom, France, Germany, Italy, Poland, Saudi Arabia, Spain, and Portugal, among other countries in the region. Richard Addey, Senior Regional Director for Western Europe and Africa, said “We have a growing customer base in France, and our expansion efforts will help ensure we continue to meet and exceed their expectations. By strengthening our team, we are reinforcing our commitment to delivering top-tier service and innovative solutions to our valued customers in the region.” Andreas Syrigos, Senior Regional Director for Southern Europe & Nordics, commented: “Countries like Spain and Portugal are rapidly expanding for Sabre, while others, such as Italy, show consistent progress. Our teams are being reinforced with positions covering Technology Consultancy, Product Support, and Sales & Account Management.” “With our commitment and new expansion plans, this is an exciting time for Sabre, particularly in the Middle East,” stated Ramzi Al-Qassab, Managing Director of Sabre Middle East. “We are expanding our highly specialized, customer-focused teams, advancing innovative technology, and providing impactful travel solutions in Saudi Arabia, the UAE, and Oman.” “These expansion plans support our ongoing focus on our strategic initiatives,” said Sean McDonald, Managing Director and Vice President of Sabre in EMEA. “The recent launch of various Sabre solutions marks a new era for the industry, …

Sabre Hospitality announced a long-term partnership with Protect Group to integrate trip guarantee services into the SynXis Booking Engine. This partnership aims to provide guests with increased peace of mind when booking their stays. With this new integration, hotels using SynXis Booking Engine can offer Protect Group’s trip protection guarantee at checkout. This feature allows guests to book with confidence, knowing they can receive a refund for covered events. The SynXis Booking Engine, known for its scale and stability, will now deliver even greater value to hoteliers and their guests through this collaboration. “Partnering with Protect Group complements SynXis Booking Engine by adding a critical layer of assurance for the guest and increased conversion for our hoteliers” said Ethan Wiseman, Head of Distribution, Sabre Hospitality. “This integration supports our strategic imperative to advance retailing and travel-centric eCommerce capabilities in the travel industry. By offering trip protection guarantees, we are providing our hotel partners and their guests with the confidence and security they need.” The partnership with Protect Group underscores Sabre’s dedication to improving the booking experience for hotel guests and offering innovative solutions to its hotel partners. By incorporating Protect Group’s trip guarantees, Sabre Hospitality continues to set the standard for customer-centricity in the hospitality industry. “We are thrilled to partner with Sabre Hospitality and integrate our trip protection services into SynXis Booking Engine,” said Stuart Barclay, chief revenue officer (CRO), Protect Group. “This collaboration allows us to reach a broader audience and provide a valuable service that enhances the guest booking experience. We look forward to working together to deliver exceptional value to hoteliers and their guests.” Sabre Hospitality’s SynXis Booking Engine, one of the largest in the hospitality industry, …

Air India Express launched its virtual interline platform enabling users to book flights from India and the Middle East to 60 destinations. Scoot joins in as the inaugural partner on this platform. Air India Express has become the first Indian airline to launch a Virtual Interline platform, offering flyers a wider range of booking options. Starting their flight search from the airline’s website, airindiexpress.com, users can connect to the new platform, enabling them to book connecting flights where one leg of the journey is operated by Air India Express and the other leg by the partner airline. Developed in collaboration with leading travel solutions technology company Dohop, the Virtual Interline platform “AIX Connect” enhances the connectivity of Air India Express’s network by enabling travellers to book self-connect itineraries between flights of Air India Express and those of the partner airline. Singapore-based airline, Scoot, joins as the inaugural partner, enabling users to book flights from India and the Middle East to 60 destinations across Australia, China, Indonesia, Japan, Laos People’s Democratic Republic, Malaysia, Philippines, Republic of Korea, Singapore, Thailand, and Vietnam. Ankur Garg, Chief Commercial Officer, Air India Express, said, “As Air India Express strengthens its footprint across domestic and international markets, we are strategically leveraging virtual interline partnerships to unlock new destinations with seamless connectivity to the East and West. We welcome Scoot as our first airline partner on this platform and look forward to onboarding more airlines, which will be instrumental in expanding the network further to cater to the growing outbound travel demand from India, while simultaneously enhancing inbound tourism by attracting international travellers to our vibrant nation.” “We are honoured to be Air India Express’ inaugural interline partner on …

H.I.S integrates IBS Software’s innovative technology solutions to modernise the air shopping experience for customers. Extending a 14-year strong partnership with IBS Software – a leading SaaS solutions provider to the global travel industry globally – H.I.S. will continue a transformative technology approach to travel. The renewed partnership allows H.I.S. to continue to create a modern customer experience using next-generation digital solutions. This is achieved by leveraging IBS Software next-generation technology solutions to integrate suppliers and/or partners within the customer offers process. This shift towards Artificial Intelligence and Machine Learning enabled automation will allow H.I.S. to deliver an enhanced shopping experience for customers, with heightened personalisation and targeted offers. The collaboration reflects H.I.S.’ ambition to meet the needs of the changing digital consumer. By continuing to implement IBS Software’s forward thinking technical solutions, H.I.S. will be ready to serve and adapt to their customers digital travel needs. Kiyoshi Takano, Executive Officer of IT&DX Division, H.I.S., said, “Understanding Customer Lifetime Value (CLV) is crucial for H.I.S. business for sustainable growth. It’s not just about the first sale—it’s about building lasting relationships that keep customers coming back for more. Our extended partnership with IBS Software will help us remain digitally innovative and meet the changing needs of our customers, enhance customer satisfaction, foster loyalty, and drive repeat business. Continuing to focus on our digital transformation is a key business priority for us, and IBS Software’s expertise will not only allow us to use technology to deepen our offerings and modernise our shopping experiences, but also benefit our internal operational efficiencies.” “H.I.S. recognizes the role that advanced technology plays in transforming customer service. Our combined expertise and shared vision for innovation will enable us …

South America’s Latam Airlines announced that it is now available on the APG platform, APG’s NDC portal. This enables full ticketing solutions to thousands of travel agencies in more than 120 countries including the possibility to add ancillary services, such as bags, during the booking process. The network further allows to offer a more personalized and efficient purchasing experience with better fares, improving transparency and expanding service capabilities. Richard Burgess, President of APG Network and Sandrine de Saint Sauveur, President & CEO of APG Inc, along with Mohamed Jassim Al Rais, Prem Sagar, and members of the APG GULF team at their office in Dubai. “We are delighted to start this new collaboration with LATAM. It will offer a lot of new opportunities to our client agents by opening up for them the entire LATAM network. By adding this airline content, we are making available one of the top ranked airlines in the world. 100% of LATAM’s product offering is available through our NDC Platform and more functionalities will be coming soon.” said Richard Burgess President of APG Association. Under this agreement, APG Platform and LATAM Airlines provide a full ticketing solution to thousands of travel agencies in more than 120 countries, including the possibility to add ancillary services, such as bags, during the booking process. “We are excited to announce this agreement that deepens our relationship with APG and marks an important milestone in our distribution strategy. The implementation of NDC by LATAM through the APG network allows us to offer a more personalized and efficient purchasing experience with better fares, improving transparency and expanding our service capabilities. With APG as a partner, we are confident that we will …

Travelport announced the debut of the Content Curation Layer (CCL). The CCL uses AI to power search while trawling billions of trip options, helping agencies find the perfect match for their customers. As the latest enhancement to the innovative Travelport+ platform, CCL uses artificial intelligence (AI) and machine-learning (ML) to quickly deliver the right range of accurate, highly intuitive search results to its travel agency partners worldwide. “Travelport’s role in the increasingly complex travel industry is to take millions of pieces of disparate information and make it simple for both travel agencies and providers to understand, search, sell and service,” said Greg Webb, Chief Executive Officer at Travelport. “We believe AI and machine learning are powerful tools to do just that. The Content Curation Layer will allow travel agencies to provide travelers the right range of normalized, enriched, bookable content at speed, via a singular search screen. Used for all content sources (LCC, EDIFACT, NDC, hotel, car, etc.), the CCL allows agents to compare apples to oranges in an apples-to-apples way.” Travelport’s Content Curation Layer is a powerful tech-enabler that uses AI and ML to sift through aggregated, multi-source content and returns search results faster than the average airline search response time. It identifies the most relevant offers for each traveler to create a faster, more intelligent search experience for the agent. This technology layer simplifies the delivery of retail-ready content to agencies and helps them curate options that are most desirable for the travelers. One of the key features of the CCL is the Content Optimizer, a new Travelport+ product that offers agency customers greater control over all content types, including both traditional and NDC content. With the ability …

Dubai-based Lokalee entered a partnership with Viator to enable Lokalee’s hotel and holiday home customers to offer their guests access to Viator’s extensive catalogue of global tours, activities, and excursions. With an inventory of 300,000+ experiences across 200 countries, Viator, a Tripadvisor company, is the leading online marketplace for booking tours, activities, and attractions at destinations worldwide. Viator’s integration into the Lokalee platform will allow users of the app to discover and book a wide range of experiences – everything from guided city walking tours and sunset cruises to adventurous excursions, cooking classes, cultural activities, and more. Lokalee is an AI-powered, B2B content platform specifically developed for hotels and holiday homes. The customizable white-label platform allows guests to browse and book everything a property and the destination has to offer, sourced by Lokal Curators and supported by global partners. Trusted by over 200 brands across 20 countries, Lokalee’s platform has already been implemented at leading hotel groups such as Mövenpick, Sheraton, Rotana, Sofitel, Hilton, Millennium among others. “We are very pleased to welcome Viator as a global partner to Lokalee. The partnership is an ideal alliance which will boost our destination offering to our customers, and which complements our continued expansion plans to optimize the digitization of the guest journey for our customers,” said Samir Abi Frem, CEO of Advanced Digital Technology and Lokalee.

Amadeus and Vistara Airlines successfully collaborated on a joint promotion to support the travel industry during the typically slow period last Ramadan which boosted travel bookings, saw an overwhelming positive response from travel partners and resulted in healthy flight loads and increased incremental segments. As part of the highest seller incentive, six top-performing travel partners were rewarded with attractive prizes including Apple Watches, Lenovo Tablets, Vistara Premium Economy and Economy tickets, and shopping vouchers. The incentive was designed to motivate and appreciate the hard work of the travel agencies during this period. Both Vistara and Amadeus expressed their deep gratitude to their travel partners for their unwavering support. This gesture was met with enthusiasm and appreciation from the travel partners, who reaffirmed their commitment to a long-term partnership with both companies. The collaboration with travel partners has not only bolstered travel bookings has also strengthened relationships with key industry players. The positive feedback from travel partners underscores the success of the promotion. Among the top-performing travel agencies were Akbar Travels Middle East, Alhashar Travels, Bahwan Tourism LLC, Khimji’s House of Travel, Satguru Travel and Tourism Services and Zahara Travel & Service Bureau LLC. These agencies demonstrated exceptional sales performance, contributing significantly to the promotion’s success.