Category Archives: Technology

The UAE’s first premium-experience travel website Musafir.com inaugurated a new flagship branch at Dubai International Financial Centre (DIFC). With a specific focus on the corporate travel segment, the new branch located in the heart of Dubai’s financial district is expected to increase Musafir.com’s corporate travel bookings by 35 per cent over a period of next six months. With the recently upgraded online corporate tool that helps organisations manage their employees travel with ease, Musafir.com expects to see tremendous growth in their corporate clientele.  This follows 60 per cent growth in Musafir.com’s corporate travel bookings since January 2015. The new Musafir.com store was inaugurated by Sheikh Mohammed bin Abdullah Al Thani, Chairman of the Department of Statistics and Community Development and Co-founder of Musafir.com, in the presence of Sachin Gadoya, Managing Director and Co-founder of Musafir.com, and Saleh Al Akrabi, CEO of DIFC. The inauguration marks the 12th store opening for Musafir.com in the UAE – one of six new store openings lined up before the end of 2016 –and represents a key milestone in the travel provider’s ambitious regional expansion strategy.

Marriott International together with Sabre Hospitality Solutions has unveiled a new distribution and booking solution, www.MarriottWholesalers.com, that provides thousands of authorized wholesalers, destination marketing companies, and tour operators access to real‐time rates and inventory for more than 4,200 Marriott properties around the world. The solution is part of Marriott’s strategy to transform the wholesale and leisure segment with technology and shift to dynamic rates and automated reservations, replacing antiquated processes for contracting, accessing inventory and booking hotel rooms. Approved wholesalers can now search real time hotel net rates and inventory globally to create tailor‐made packages for their customers. All hotel bookings are confirmed instantly online. The solution provides significant value to smaller wholesalers by removing the need for them to make a technology investment to gain direct, dynamic access to rates and inventory. The solution will make it more efficient than ever to distribute Marriott’s inventory to the broader leisure package segment. Wholesalers can establish or renew access in seven languages at MarriottWholesalers.com and once authenticated, they immediately have access to the booking engine.

World Travel Services, based in Bahrain, is working to deliver a more personalised travel experience for its customers, using industry-leading technology from global travel technology company, Sabre Corporation.  The company, which signed a new multi-year agreement with the technology company, will use Sabre’s shopping, booking and travel management solutions to provide more choice to travelers, while also driving new revenue opportunities, operational efficiencies and productivity. The new agreement was marked by an official ceremony at World Travel Service offices, attended by senior management and Sabre executives from the region.  World Travel Services joins many other leading travel management companies in Bahrain and the region to use Sabre’s broad portfolio of technology to achieve business goals and revenue growth.

Travelport has announced a new multi-year, global full content agreement (FCA) with Turkish carrier Atlasglobal Airlines. Under the agreement, Atlasglobal will now offer Travelport-connected agencies in over 180 countries, servicing hundreds of millions of consumers around the world, real-time access to its fares and inventory-through the Travel Commerce Platform. The airline also joins over 180 airlines now live on Travelport’s industry leading merchandising solution, Travelport Rich Content & Branding, which enables the airline’s fare families to appear on travel agency screens, on a fully integrated basis, in exactly the same way it displays fares and ancillaries on its own website. Operating in the region since 2001, and under the name Atlasglobal since 2015, the airline has a legacy of innovation in customer service and passenger quality and comfort, having introduced unique initiatives such as the “Flying Chef” and “Fly & Bus” services for its passengers. Atlasglobal operates a network across three continents and flies to almost 50 destinations. Travelport’s unsurpassed ability to provide detailed product descriptions- including images and related ancillary options- will support Atlasglobal in demonstrating its unique attributes to the 68,000 Travelport connected travel agents around the world. The merchandising solution also offers the airline the ability to send tailored offers to travel agents and corporates to help drive additional bookings and revenues per seat.

Following the successful Las Vegas Customer Forum earlier this year, Sabre Hospitality Solutions last week (October 10-12) invited key hotel players from across the region to its EMEA Customer Forum in Abu Dhabi. The event brought together Sabre’s hospitality clients with industry experts and technology gurus to identify and discuss the most relevant trends impacting the industry and explore in-depth some of the most avant-garde innovations on the horizon. Keynote speaker Jonathan MacDonald, founder of Thought Expansion Network (TEN) gave insights on “Radical Disruption: How to turn risk into opportunity”. Sabre unveiled the latest innovative technology solutions developed to drive successful hotel strategies and increase business and asked participating hoteliers for feedback and comments.

Travelport has signed a new multi-year agreement with East West Travel Group, an Egypt-based travel agency. The East West Travel Group has over 30 years of operational experience, and specializes in corporate travel. The East West Travel Group has also now become the sole representative of BCD Travel in Egypt. BCD Travel is a leading global corporate travel management company with over 13,000 employees worldwide and total sales in 2015 of $25.4 billion. To mark the occasion Travelport sponsored a partnership event with East West Travel Group and BCD Travel in Egypt at the Baron Palace Garden, a historic attraction in the suburb of Heliopolis, Cairo. The event brought together some of the leading players from the Egyptian travel industry from the airline, hotel and government spaces.  The event was attended by His Excellency Mohamed Yehia Rashed, Egypt’s Minister of Tourism. As a result of the agreement, East West Travel Group and BCD Travel will now be able to access and utilize Travelport’s unrivalled travel content – including the branded fares and ancillaries from the world’s leading airlines and low cost carriers, as well as over 650,000 hotel properties, all from within the travel agent’s workflow. Travelport has established itself as a key technology partner in the Egyptian travel industry and today’s announcement with East West Travel and BCD Travel further reinforces Travelport’s brand awareness in the region.

Sabre has integrated its SynXis Central Reservations and TripCase, its mobile App used by travellers. Reservations made through the Sabre GDS and the SynXis CRS will automatically flow into the TripCase messaging channel, making it easy for hoteliers to message travellers with contextually relevant and personalised mobile messages featuring unique offers, upgrades and offers for hotel amenities including spas and restaurants. With this integration, hoteliers are able to engage with guests via their mobile device before, during and after their arrival on property. This real-time personal communication will help hoteliers build their brand image, increase loyalty, and drive incremental revenue. Sabre has a long track record for being on the cutting edge of exploring new technologies and TripCase is an example of that ingenuity. With a five-star rating in app stores, TripCase is used by millions of travellers to manage all of their trip details in a single place.

Hala Abu Dhabi, the destination management company of the Etihad Aviation Group (EAG), has been selected as the exclusive shore excursions and activities provider for Sir Bani Yas Island and Beach Oasis, the latest cruise destination stop in the UAE for the 2016/2017 season. The announcement was made at the Seatrade Cruise Med conference, being held between September 21 and 23 at the International Trade Fair and Congress Centre in Tenerife. Darren Peisley, Acting Chief Executive Officer of Hala Group, said: “We’re delighted to have been selected for this exciting development. Sir Bani Yas Island will be one of the best new locations to enter the cruise market this year. By offering customised add-ons including flights, visa processing, accommodation, in-house operated tours and safaris alongside multi-lingual tour guides, Hala is able to provide a one-stop-shop solution to cruise operators in the Gulf.”

Travelport, a leading Travel Commerce Platform providing distribution, technology, payment and other solutions for the global travel industry, announced the creation of a new organization, Travelport Digital, as part of its strategic focus on the fast-growing digital economy.  At the same time Travelport has appointed a Chief Customer and Marketing Officer, a newly created role that will further heighten Travelport’s focus on delivering a marketing leading customer experience. The new Travelport Digital organization will optimise the investments that Travelport has made into various digital assets and products over the past couple of years with the aim of growing Travelport’s range of digital services.  The formation of the function builds on Travelport’s acquisition last year of MTT, the leading provider of mobile and digital solutions to the travel industry, as well as its investment in Locomote, a corporate travel management system.  Bryan Conway, a seasoned Travelport executive has been appointed Head of Travelport Digital.

Insignia Worldwide Group has introduced Traverger – the region’s first digital brand engagement agency dedicated to the travel, tourism and hospitality industry. Traverger launches to propel travel and destination brands to the forefront of online conversations in the age of hyper-competition and fragmented attention. Traverger equips clients to engage with increasingly elusive guests and time-poor travellers with powerful solutions born at the convergence of technology, public relations, social media and online advertising. “Travel and hospitality brands have complex and unique marketing needs that are different from traditional FMCG products. Online visibility and engagement is at the heart of driving innovation in brand communication and marketing. Our expertise in strategic planning and understanding of key feeder market dynamics is complimented by our insights on how potential guests or customers interact with online brand messages,” said Gaurav Sinha, Founder & CEO, Insignia Worldwide Group, the parent company that owns and operates Traverger.