Category Archives: Technology

Travelport has secured a new long-term technology partnership with Rehlat.com, which includes use of the company’s cutting-edge data analytics tool, Travelport Competitor Insights. The agreement will make Rehlat.com the first travel agency in the Middle East to benefit from the product. Rehlat.com will use Travelport Competitor Insights to benchmark booking performance against the market and its peers. The company will also use the tool to understand current and upcoming travel trends, identify behavioral changes, and explore how these vary across geographies. In addition, under the new agreement, Rehlat.com will continue to utilise Travelport’s open platform and Universal API technology to ensure it has access to the broadest and most current inventory of high-quality travel content and maintains its ability to deliver ‘on demand’ dynamic pricing and micro-segmentation of offers based on individual needs. With over 250 airlines signed up to use Travelport’s unique merchandising technology, the new agreement will also see Rehlat.com benefit from being able to display, gain powerful information around, and sell branded fare families and ancillary products (such as paid seat assignments, baggage fees, priority boarding, etc.) from these airlines.

Travelport has announced a new multi-year technology and content agreement with Norwegian travel agency chain, G Travel. With 27 agencies in Norway, six agencies in Sweden and an additional 17 global agencies, G Travel is one of the most expansive travel companies in the Nordics. Aided by a tailor-made solution by Travelport, G Travel consultants will gain access to intelligent, fast and accurate search of high-quality content from over 400 airlines, 650,000 hotel properties, and 35,000 car rental locations. With over 250 airlines signed up to use Travelport’s unique merchandising technology, the company will also benefit from being able to display, gain insights from and sell branded fare families and ancillary products (such as paid seat assignments, baggage fees, priority boarding, etc.) from these airlines. In addition, as part of the agreement, G Travel will use Travelport Business Insights, a cutting-edge data analytics tool that provides near real-time access to actionable insights from a vast range of data sources to help it optimize supplier contracts, enhance customer service and improve operational efficiencies. As the only global distribution system (GDS) provider to be certified by IATA as a “Level 3” Aggregator under its New Distribution Capability (NDC) initiative, Travelport will soon benefit the company further by creating NDC connections with airlines as they become available.

Travelport has announced a trio of new agreements with travel agencies in the UK, the Middle East, and Singapore to deploy Trip Assist, Travelport’s mobile app for agencies. The new agreements come after the successful launch of Trip Assist in the Middle East in April 2018 and will give the customers of UK-based Omega Travel Limited, the United Arab Emirates-based Cozmo Travel, and Singapore-based Pegasus Travel a personalized service at their fingertips wherever they are on their journey. Trip Assist provides agencies with a fully branded mobile engagement solution that enables them to support, engage and connect with their travellers at every stage of their journey. Incorporating smart itinerary management capabilities and the ability to create agency defined messages; Trip Assist empowers agencies to build stronger relationships with travellers. For travellers, Trip Assist is a personal digital travel concierge service that provides day of travel assistance, real-time trip alerts and click to call agent support. Niklas Andreen, Senior Vice President and Managing Director, Global Hospitality and Digital at Travelport said, “Mobile done right, allows agents to move from passive itinerary management to being a true proactive partner of the travellers throughout their journey. Travelport is proud to be working with such pioneering travel agencies as Omega Travel, Cozmo Travel and Pegasus Travel Management on redefining the role of the travel agency through mobile engagement.”

Innovative Hyperloop connections could reduce travel times between Dubai International Airport (DXB) and Al Maktoum International Airport (DWC) by around 34 minutes in future, according to experts who spoke during a panel discusion on Arabian Travel Market’s Global Stage. Providing a lightening-speed Hyperloop transit system would allow airport passengers to travel between both airports in as little as six to seven minutes – a shorter transit time than travelling between terminals at Dubai International Airport. The future of Hyperloop and travel infrastructure in the UAE and wider GCC was discussed at Arabian Travel Market, at Dubai World Trade Centre, during a seminar session entitled ‘Future Travel Experiences’. Virgin Hyperloop One, a futuristic transportation concept through which pods, propelled by magnets and solar, will move passengers and cargo at speeds of 1,200kph, is the most prominent tourism infrastructure development in the UAE at present. Backed by Dubai-based DP World, Hyperloop One has the potential to transport approximately 3,400 people an hour, 128,000 people a day and 24 million people a year. In November 2016, Dubai’s Road and Transport Authority (RTA) announced plans to evaluate a hyperloop connection between Dubai and Abu Dhabi, which could reduce travel times between the two emirates by 78 minutes.

At the Arabian Travel Market in Dubai, Wego revealed the ‘MENA Traveller Destination Leaderboards’ that showcases the relative popularity of global destinations amongst travellers based in the MENA region. As the largest online travel marketplace across the MENA region, Wego users shop for tens of millions of trips each quarter and it’s this flight and hotel search data that has been analysed to determine the destination rankings. The leaderboard announced today is for Q1 2018 and subsequent updates will be released shortly after the close of each quarter. Egypt retains its top ranking in Q1 2018 as the most popular destination for travellers, from across the MENA region. “MENA travellers are lured by the culture, scenic attractions, and incredible food that can be experienced in Egypt”, said Mamoun Hmedan, Managing Director – MENA and India, Wego. The Kingdom of Saudi Arabia retains its second ranking and received a steady mix of business, expatriate and religious travel. India at the third position and Turkey at the fourth slot stepped up one rung each in the destination leaderboard for Q1 2018 vs Q1 2017, while UAE fell from the third to the fifth position. Despite the overall drop, Dubai remains a popular destination for MENA travellers. The biggest gainer in Q1 2018 was Oman which jumped a massive 9 places to #15, an improvement likely related to the opening of a new airport in Muscat and a host of new hotels and other facilities opening in the Sultanate.

Al Kasir Group launched three Crypto assets backed by certified diamonds. Al Kasir Jewellery and Al Kasir portal, a joint venture under the private office of His Highness Sheikh Ahmed Bin Obaid Al Maktoum, announced the launch of the innovative diamond trading model using the blockchain technology for the first time in the world. Speaking at a press conference in Dubai, Dr Lakhanpal said, “Cryptocurrencies with their underlying Blockchain technology are increasingly popular amongst individuals, financial institutions and governments, however many of them view cryptocurrencies as objects of radical speculation and high volatility. Since they are subject to potentially huge price corrections, most cryptocurrencies are practivally a poor store of value and means of barter-like exchange. This gives rise to a need for a more secure alternative.For the first time ever, the world is about to experience a set of three crypto-assets backed by IGI certified real diamonds. Being backed by a real-world asset, these three crypto-assets, Al Mas, Al Haqeek and Al Falah are better capable to store and translate value due to a base measure or gauge around which their value revolves,” he added. “This is also the first time that crypto assets will be available for purchase across the counter as the company aims to open 1000 stores across the world for this in all major markets including South-East Asia, Europe, the UK and the Gulf region,” Dr Lakhanpal further added.  

Travelport has announced a new long-term technology partnership via its distributor in Oman, with Eihab Travels. Eihab Travels will use Travelport’s industry leading point of sale solution, Travelport Smartpoint, to provide corporate as well as leisure travel services to major multinational corporations, prominent Middle East firms and individuals. Aided by Travelport’s support, the company’s consultants will benefit from intelligent, fast and accurate search of high quality content from over 400 airlines, 650,000 hotel properties and 35,000 car rental locations. With over 250 airlines signed up to use Travelport’s unique merchandising technology, the company is able to display, gain powerful information around, and sell branded fare families and ancillary products (such as paid seat assignments, baggage fees, priority boarding, etc.) from these airlines. Having recently become the first global distribution system (GDS) to be certified by IATA as a “Level 3” Aggregator under its New Distribution Capability (NDC) initiative, Travelport will soon further benefit the company by creating NDC connections with airlines as they become available.

Travelport and Priceline.com have signed a long-term renewal agreement for Travelport to continue providing pricing, booking and ticketing technology and content to Priceline. The renewal comes approximately 20 years after the two companies signed their first agreement for Priceline to process reservations through Travelport’s GDS. Throughout the past two decades, Travelport and Priceline have worked together to make the process of buying and selling travel easier for customers seeking great travel deals. “Travelport has proven to be a valued partner over the last 20 years in helping Priceline customers find and book the best deals,” said Brigit Zimmerman, Senior Vice President of Flight, Hotel and Packages, Priceline.com. Jason Clarke, Senior Vice President and Managing Director for Agency Commerce, Travelport, added, “We are committed to supporting Priceline with our industry-leading search and pricing capabilities, as well as offering Priceline new technologies that offer faster connections, greater content and more relevant choices.”  

Omeir Travel Agency has extended its partnership with Amadeus Gulf to expand the agency’s integrated travel services and digital solutions offering for its customers. Under the three-year agreement, Omeir Travel will leverage cutting-edge travel technology solutions aimed at maintaining the agency’s competitive edge. This includes driving automation across the agency’s operations and optimising intelligence tools in order to improve product customisation and enhance customer experience. The latest agreement will also see Omeir Travel diversify its capabilities in online and retail shops. Abdulla Bin Omeir, CEO, Omeir Travel Agency said, “In our efforts to deliver exceptional customer experience, we have embarked on a journey of digital transformation for our business. With Amadeus as our technology provider, we are confident that we can stay agile and adapt to the fast-changing needs of our customers.” According to Graham Nichols, Managing Director, Amadeus Gulf, “We are delighted to renew our long association with Omeir Travel as they embark on this exciting digital project. We will bring our vast worldwide on-line experience and technology to support them fully throughout their transformation. This new agreement demonstrates the confidence that they have in our technology, service and support.”

Travelport and Air France-KLM have signed an agreement for the distribution of content through Travelport’s platform. Air France-KLM and HOP! content on Travelport’s platform will include Travelport’s rich content, branded fares, fare families and multiple ancillaries. Travelport customers will continue to benefit from Travelport’s tools beyond booking capability that enable workflow automation, change management processes, multiple content integration, robotics for fulfilment and other vital services. This agreement also enables customers selected by Air France HOP! and KLM to access a private channel via Travelport through which they will receive content without the additional distribution surcharge levied by Air France-KLM starting April 1, 2018. Derek Sharp, Senior Vice President and Managing Director – Air Commerce, Travelport, says, “This agreement is an extension of a long-term relationship which has delivered greater choice to Air France KLM’s customers. We look forward to a continuing productive partnership as we deploy new technology with the airline.” Emmanuelle Gailland, Vice President – Distribution, Air France-KLM, says, “Travelport has been a great partner throughout our private channel engagement as a transition towards NDC. Both Air France KLM and Travelport will work together to bring NDC content of new fares, products, services and rich media in the marketplace.”