Category Archives: Technology

Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) has introduced business to business (B2B) online platform that offers a white-label reservation and ticketing solution for attractions and experiences to operate more efficiently, allowing better connection to their customers. Attractions will be able to create personalised ticketing systems under their own brand name, while expanding their reach and increasing their customer base to a diversified audience. Additionally, the Attractions Marketplace will equip partners with sophisticated reporting tools, with an integrated back-end system that allows analysis of ticket sales and key distribution channels, with the system also providing an interactive dashboard summarising bookings made via each sales channel, sales target performance and inventory and capacity occupancy. Launching in January 2019, the B2B ‘Attractions Marketplace’ has been designed to create a seamless technological framework to further stimulate industry cohesion through the connectivity of the city’s attractions and experiences with the global industry’s network of B2B resellers. Guided by the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister, the UAE and Ruler, Dubai, and the government’s 10X Initiative, the online marketplace will give the city’s diverse portfolio of attractions and experiences a higher level of digital maturity through robust technology, mobile transactions and timely bookings by industry resellers. Developed by Dubai-based technology provider, PrioHub, an entity under the dnata group, in partnership with PrioTicket technology, the Attractions Marketplace has been designed after conducting in-depth research into the local travel sphere and interaction with sector stakeholders to identify key challenges faced by the emirate’s attractions in marketing themselves to a global audience. Providing attractions and experiences with a world-class platform to automate their operations instead of manual …

SIHOT, a customer-centered technology solution managing various aspects of hotel operations, was launched recently at Dubai HITEC 2018. Developed by GUBSE AG in Germany, the solution helps local hoteliers to adopt latest technologies in the fast development and tech progress challenges in the hospitality industry. It combines different modules, from PMS and CRM, to self check-in terminal and web app for the guests, into one manageable application for hoteliers. With Dubai’s high ambitions to attract 25 million tourists by 2025 and the growing numbers of hotel rooms available (additional 155,000 by 2020), local hoteliers are looking for new ways to attract more guests. Having noticed the challenges of hoteliers in the Middle East, SIHOT has partnered with BizGate Marketing & Consultancies to help industry professionals enhance their guest experience. David Warren, Director, International Sales, SIHOT, siad, “We understand the challenges Middle East hoteliers are facing. We want to help them to manage everyday operation using just one complex solution, as well as staying ahead by adopting the latest tech trends.” Mohamad Masri, Managing Director, BizGate Marketing & Consultancies, said, “We’ve been observing the considerable growth of rooms supply this year and it’s the crucial time for hoteliers to optimise their operations and enhance their guest experience.”

Ministry of Hajj and Umrah, Saudi Arabia and Agoda have signed a Memorandum of Understanding (MoU) supporting the Kingdom’s vision of 2030 to increase its capacity for over 30 million pilgrims by utilising Agoda’s technology and travel expertise, marketing platform capabilities, intelligence tools and resources. The agreement was signed by HE Dr Mohammad Saleh bin Taher Benten, Hajj and Umrah Minister, Saudi Arabia, in the presence of Damien Pfirsch, VP — Strategic Partnerships & Programmes, Agoda, during an official ceremony at the office of the Ministry of Hajj and Umrah. Umrah guests to the Kingdom can now visit a dedicated Agoda portal agoda.com/umrah to access select hotels that have been certified by the Ministry of Hajj and Umrah for Umrah visitors and pilgrims bookings, as well as the wider reservation site. Pilgrims can easily find an array of accommodation options and securely book through the multi-lingual and multi-currency portal. Under the MoU, the first to be signed by the Ministry of Hajj and Umrah with a global OTA, the parties will explore how together they will redefine the future of travel for pilgrims from across the world to the Kingdom, working in collaboration to help to build future services, including guest flow and booking accommodation. The MoU will leverage the Ministry of Hajj and Umrah’s knowledge and understanding of the pilgrim’s needs to the holy cities and Agoda’s technology expertise, to enable the partners, so that they can explore ways to use technology to manage the anticipated increase in guests to the Kingdom and make accommodation reservations more accessible, easier, faster and secure. According to Saudi Vision 2030 announced in 2016, the last decade has seen the number of Umrah …

Atout France, the national French tourism development agency has launched France.fr — the official dedicated Arabic website for France as a destination. With the goal of welcoming 100 million tourists to France by 2020, the Arabic version of the website has been developed to increase interest and footfall from the region. France.fr is fully adapted with the travellers from the Middle East in mind. The content created takes into consideration the cultural nuances and traditions. Besides, social media platforms are also available in Arabic to inspire and encourage followers to share their experiences. User-friendly and optimised for mobile consumption, the new website contains content and information on tourism in France, hotels, restaurants, things to do, culture and heritage, events and museums. Karim Mekachera, Regional Director, Atout France, Middle East, explained, “Digital innovation is at the heart of our marketing initiatives and we have placed a significant focus on content creation, curation and distribution of the content on France in a number of languages to remain truly connected to people around the world. The website’s aim is to boost France’s appeal as a touristic destination, improving its ranking as a top travel destination for the Arab traveller.”

Sabre Corporation has entered into an agreement to acquire Farelogix, a recognised innovator in the travel industry with advanced offer management and NDC order delivery technology used by many of the world’s leading airlines. Sabre expects that upon close, the acquisition will allow the company to accelerate delivery of its end-to-end NDC-enabled retailing, distribution and fulfillment solutions. Based in Miami, Farelogix provides a suite of SaaS solutions that enables carriers to dynamically create, control, optimise and deliver personalised and differentiated offers across sales channels. These airline-controlled retailing, merchandising and distribution capabilities complement Sabre’s existing retailing and merchandising solutions and future product roadmap. “Farelogix’s investments in offer management and NDC order delivery will help us accelerate our plans to deliver future-ready retailing, distribution and fulfillment solutions that unlock increased value for the industry,” said Sean Menke, President & CEO, Sabre. “By integrating Farelogix’s capabilities into Sabre’s leading airline technology platform, we’ll be able to offer the innovative and comprehensive solutions that airlines require, backed by best-in-class technology and the deep expertise that our teams bring to market.” Building upon Farelogix’s GDS- and PSS-agnostic capabilities, Sabre expects to drive faster innovation in the dynamic and highly competitive airline IT space to enable airlines to accelerate their own growth and profitability while benefiting customers across the travel ecosystem. “For the past few years, Farelogix and Sabre have worked together with shared customers to implement our complementary technologies to solve some of the industry’s toughest challenges. Today’s announcement is a natural evolution of the successful, ongoing collaboration between our two companies,” said Jim Davidson, CEO, Farelogix. “Sabre shares our vision for innovation and has the leading technology, resources, and global presence to help us …

Air Arabia has selected Thales for its new Aviobook Electronic Flight Bag (EFB) system that allows pilots to operate efficiently in the cockpit with digital manuals and charts. The signing happened at the side-lines of Bahrain International Airshow that took place this week in Bahrain. Air Arabia had already implemented the Aviobook electronic flight bag system years back that helped the airline reduce the amount of paper required to be carried on board while bringing robust efficiency into its operations. Thales Pads will now replace existing electronic devices on board ensuring latest technology is adopted. The new EFB, lighter in weight, includes enhanced features and provides highest level of reliability and performance on board. Adel Al Ali, Group Chief Executive Officer, Air Arabia, said, “Efficiency has been at the heart of Air Arabia operations since the carrier launch 15 years ago. Adopting the Thales Pads into our cockpit reflects Air Arabia’s innovative approach towards investing in technology and business intelligence to continue driving operational reliability and efficiency higher. We look forward to working with Thales to successfully implement this new project”. Roger Daix, VP-Thales, Middle East, said, “Thales is proud to have been selected by Air Arabia, and we are honoured to equip the airline with the new Aviobook electronic flight bag system. This selection represents a major win for Thales in the Middle East reinforcing our presence within the region. Thales is committed to support Air Arabia in driving innovation at the highest standards.”

Dubai Silicon Oasis Authority (DSOA) has signed a Memorandum of Understanding (MoU) with the General Directorate of Residency and Foreigners Affairs-Dubai (GDRFA) to further facilitate the delivery of smart services to investors, entrepreneurs and startups, particularly homegrown entities, and help them develop their businesses in areas such as technology, artificial intelligence (AI) and smart city applications. Aligned with Dubai’s Smart Government strategy and the UAE Vision 2021, the agreement will ensure the protection of intellectual property and enhance creative thinking skills and applications, while boosting cooperation in the scientific, training and professional fields as well as the exchange of expertise in legal, technical and administrative matters. As part of the MoU, the GDRFA will set up an office in DSOA’s headquarters to provide government services directly to Dubai Silicon Oasis (DSO)-based entrepreneurs and investors. Dr Mohammed Alzarooni, Vice Chairman and Chief Executive Officer, DSOA, signed the MoU with Major General Mohammed Ahmed Al Marri, Director General, GDRFA, in the presence of senior officials from the two sides. Dr Mohammed Alzarooni said, “DSOA is committed to growing and developing its services according to the Smart Dubai initiative, which aims to make Dubai the smartest and happiest city in the world. We are pleased to sign this partnership agreement with a pioneering entity such as GDRFA that is known for its extremely effective and efficient smart government services and for achieving high levels of customer happiness. Notably, the agreement supports the objectives of the UAE Vision 2021 and Dubai Plan 2021 in shaping an attractive environment that empowers creative entrepreneurs to turn their ideas into successful projects that serve the national economy.” Major General Mohammed Ahmed Al Marri said: “Our agreement is …

Inmarsat and Panasonic Avionics Corporation (Panasonic) have agreed to a strategic collaboration for an initial ten-year period that will enable airlines, aircraft manufacturers and passengers to benefit from the combined expertise of the two companies that have been at the forefront of technology and innovation for nearly four decades. Under the terms of the agreement, Inmarsat will become Panasonic’s exclusive provider of Ka-band IFC for commercial aviation and panasonic will now be able to offer Inmarsat’s high-speed, broadband connectivity service, GX Aviation, powered by Global Xpress. Panasonic will continue to invest in its own network and, with GX Aviation as a primary offering for new business, will be perfectly positioned to serve both its current and future customers. In addition, Inmarsat will now be able to offer Panasonic’s market-leading portfolio of services and NEXT solutions to Inmarsat’s commercial aviation customers. The collaboration presents a unique opportunity to leverage Inmarsat’s proven track record of high-quality and innovative global mobile connectivity, and Panasonic’s market-leading in-flight entertainment, digital services and connectivity solutions. Looking forward, Inmarsat and Panasonic will also collaborate on the development of a next generation GX Aviation terminal, as well as new connectivity-enabled services, data analytics and technology to improve overall end-to-end performance. By delivering this step-change in aviation services capability, airlines will have access to new and better solutions that address widely recognized industry challenges of capacity, coverage and compatibility. This will give greater quality, consistency of experience and more choice to airlines and their passengers in the IFC market, which by some estimates could exceed $100 billion by 2035. Rupert Pearce, Chief Executive Officer, Inmarsat, said, “Our highly complementary collaboration with Panasonic combines the unique expertise and proven capabilities …

BYHOURS has officially launched in Manama, enabling users to select the desired check-in time to hotel rooms at any time during the day. The platform allows users to book hotel rooms in sets of three, six or twelve-hour timeslots. BYHOURS offers such flexibility in hotel stays in more than 3000 hotels in 25 countries across Europe, Latin America and the GCC region. This start-up is the first to introduce the concept of micro-stays and a pay-per-use finance scheme in the international travel and hospitality industry. It is aimed at international business travellers’ in-between meetings and for travellers spending time in cities for short layovers.

Emirates is gearing up to launch the world’s first “biometric path” that will offer its customers a smooth and truly seamless airport journey at the airline’s hub in Dubai International airport. Utilising the latest biometric technology – a mix of facial and iris recognition, Emirates passengers can soon check in for their flight, complete immigration formalities, enter the Emirates lounge and board their flights, simply by strolling through the airport. The latest biometric equipment has already been installed at Emirates Terminal 3, Dubai International airport. It can be found at select check-in counters, at the Emirates Lounge in Concourse B for premium passengers, and at select boarding gates. Areas where biometric equipment are installed will be clearly marked.  Adel Al Redha, Executive Vice President and Chief Operations Officer, Emirates, said, “Guided by our chairman His Highness Sheikh Ahmed bin Saeed Al-Maktoum, Emirates continuously innovates and strives to improve our day-to-day business. After extensive research and evaluation of numerous technologies and new approaches to enhance our passenger journey, we are now satisfied with the preliminary work we have carried out and are ready to commence live trials of the world’s first biometric path at Emirates Terminal 3. These ground-breaking initiatives are a result of close collaboration with our stakeholders – particularly GDRFA who have been instrumental in the programme to bring the biometric path to fruition.” Major General Mohammed Ahmed Almarri, General Directorate of Residency and Foreigners Affairs (GDRFA), Dubai,  said, “We are pleased to roll-out these new initiatives at Terminal 3 in collaboration with Emirates and our airport stakeholders. The Smart Tunnel tests are running smoothly, and we are now preparing to mobilise the other biometric systems at the other areas …