Category Archives: Technology

Abu Dhabi Airports has announced its airport-wide rollout of ‘Super-Fi’ that will increase internet upload and download speeds to a maximum of 200 mbps per user at Abu Dhabi International Airport (AUH). The Super-Fi internet access, the fastest airport Wi-Fi service in the world, has been installed and tested throughout all three terminals. The move comes as part of Abu Dhabi Airports’ commitment to enhanced passenger experiences, as well as its journey of digitalisation and innovation. It will now provide millions of travellers with improved online connectivity. Bryan Thompson, Chief Executive Officer, Abu Dhabi Airports, said, “We understand just how important WiFi has become to the travelling public. At Abu Dhabi Airports, we value our customers first and foremost, placing a primary focus on their experiences while coming and going from the UAE’s capital. Access to fast internet is a crucial factor that makes a big difference for our travellers. Providing our customers with enhanced connectively services is in line with our vision of becoming the world’s leading airports group. We are proud to have rolled out ‘Super-Fi’ across the entirety of Abu Dhabi International Airport, free for all of our travellers. It is fast and reliable and allows our customers to keep in touch.  Technology is at the heart of our digital transformation strategy, and this improved internet infrastructure will open the door to further smart services and connected solutions.” In October 2018, Abu Dhabi Airports and Cisco signed an agreement that provides AUH with cutting-edge solutions that will support its digital transformation strategy, including operational efficiency, digital capacity and customer experience.

Emaar has signed a memorandum of understanding (MoU) to explore collaboration opportunities with TikTok, the leading global destination for short-form mobile videos. The partnership represents a major milestone for TikTok in the Middle East and a commitment by both parties to deliver Emaar’s memorable, world-class lifestyle experiences to TikTok’s global community of users. On New Year’s Eve, TikTok will mark its official launch in the UAE with a 1-minute exclusive dynamic lighting show on Burj Khalifa, preceding Emaar’s majestic fireworks display, where it will be witnessed by thousands of spectators as well as millions more online. Following the MoU, Emaar can unlock the immense potential of TikTok and access its highly engaged, international audience via destination marketing, digital content creation, and other innovative and interactive touchpoints. As a global platform available in over 150 markets with 75 languages, TikTok offers a vibrant atmosphere that celebrates trends and embraces creativity and diversity. With the ability to engage with a global audience, TikTok has attracted a variety of creators using the platform to connect with others and build a diverse community. Emaar is offering TikTok users the opportunity to visit Dubai and take part in the Emaar New Year’s Eve Gala 2019. Through the exclusive campaign for TikTok users, five lucky couples from China, India and the Middle East will be flown in to Dubai for the event. Accordingly, TikTok has created and activated an in-app challenge and is promoting the Emaar NYE 2019 gala with a home-screen display and banners in China, India and the Middle East. Further, Emaar will fly in 55 top global influencers from TikTok for a VIP event in Dubai to coincide with the year-end gala.

Dubai’s Roads and Transport Authority (RTA) has announced an “e-hail” taxi joint venture with Careem Networks recently at a press conference held under the patronage of His Excellency Mattar Al Tayer; Director General and Chairman of the Board of Executive Directors, RTA; Mudassir Sheikha, Co- founder and CEO, Careem, along with other senior officials and CEOs from the RTA and senior executives of Careem. HE Al Tayer stated that this partnership was the first in the world between a government transport authority and the private sector. “This initiative stems from RTA’s keenness to implement the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister, the UAE and Ruler, Dubai, to transform Dubai into the smartest city in the world. It also aims to bring happiness to people, deliver classy services to tourists and enrich customer’s experience. This partnership is the first-of-its-kind worldwide between a government transport authority and a private entity specialised in taxi e-hail business. “Through this new company, the RTA intends to leverage the taxi sector in Dubai. It involves raising the efficiency of taxis in Dubai through enhanced accessibility of vehicles and their online booking and reducing the expected waiting time for the vehicle. It also entails a host of advantages to clients such as making a direct online payment via the app, charting the most suitable journey route, sharing the ride with others, displaying details of the vehicle and driver, in addition to an option for providing the service with a chauffeur. Five of the big e-hail taxi companies operating in the global market submitted technical and financial proposals but Careem was selected as it caters to the provision of …

Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) has introduced business to business (B2B) online platform that offers a white-label reservation and ticketing solution for attractions and experiences to operate more efficiently, allowing better connection to their customers. Attractions will be able to create personalised ticketing systems under their own brand name, while expanding their reach and increasing their customer base to a diversified audience. Additionally, the Attractions Marketplace will equip partners with sophisticated reporting tools, with an integrated back-end system that allows analysis of ticket sales and key distribution channels, with the system also providing an interactive dashboard summarising bookings made via each sales channel, sales target performance and inventory and capacity occupancy. Launching in January 2019, the B2B ‘Attractions Marketplace’ has been designed to create a seamless technological framework to further stimulate industry cohesion through the connectivity of the city’s attractions and experiences with the global industry’s network of B2B resellers. Guided by the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister, the UAE and Ruler, Dubai, and the government’s 10X Initiative, the online marketplace will give the city’s diverse portfolio of attractions and experiences a higher level of digital maturity through robust technology, mobile transactions and timely bookings by industry resellers. Developed by Dubai-based technology provider, PrioHub, an entity under the dnata group, in partnership with PrioTicket technology, the Attractions Marketplace has been designed after conducting in-depth research into the local travel sphere and interaction with sector stakeholders to identify key challenges faced by the emirate’s attractions in marketing themselves to a global audience. Providing attractions and experiences with a world-class platform to automate their operations instead of manual …

SIHOT, a customer-centered technology solution managing various aspects of hotel operations, was launched recently at Dubai HITEC 2018. Developed by GUBSE AG in Germany, the solution helps local hoteliers to adopt latest technologies in the fast development and tech progress challenges in the hospitality industry. It combines different modules, from PMS and CRM, to self check-in terminal and web app for the guests, into one manageable application for hoteliers. With Dubai’s high ambitions to attract 25 million tourists by 2025 and the growing numbers of hotel rooms available (additional 155,000 by 2020), local hoteliers are looking for new ways to attract more guests. Having noticed the challenges of hoteliers in the Middle East, SIHOT has partnered with BizGate Marketing & Consultancies to help industry professionals enhance their guest experience. David Warren, Director, International Sales, SIHOT, siad, “We understand the challenges Middle East hoteliers are facing. We want to help them to manage everyday operation using just one complex solution, as well as staying ahead by adopting the latest tech trends.” Mohamad Masri, Managing Director, BizGate Marketing & Consultancies, said, “We’ve been observing the considerable growth of rooms supply this year and it’s the crucial time for hoteliers to optimise their operations and enhance their guest experience.”

Ministry of Hajj and Umrah, Saudi Arabia and Agoda have signed a Memorandum of Understanding (MoU) supporting the Kingdom’s vision of 2030 to increase its capacity for over 30 million pilgrims by utilising Agoda’s technology and travel expertise, marketing platform capabilities, intelligence tools and resources. The agreement was signed by HE Dr Mohammad Saleh bin Taher Benten, Hajj and Umrah Minister, Saudi Arabia, in the presence of Damien Pfirsch, VP — Strategic Partnerships & Programmes, Agoda, during an official ceremony at the office of the Ministry of Hajj and Umrah. Umrah guests to the Kingdom can now visit a dedicated Agoda portal agoda.com/umrah to access select hotels that have been certified by the Ministry of Hajj and Umrah for Umrah visitors and pilgrims bookings, as well as the wider reservation site. Pilgrims can easily find an array of accommodation options and securely book through the multi-lingual and multi-currency portal. Under the MoU, the first to be signed by the Ministry of Hajj and Umrah with a global OTA, the parties will explore how together they will redefine the future of travel for pilgrims from across the world to the Kingdom, working in collaboration to help to build future services, including guest flow and booking accommodation. The MoU will leverage the Ministry of Hajj and Umrah’s knowledge and understanding of the pilgrim’s needs to the holy cities and Agoda’s technology expertise, to enable the partners, so that they can explore ways to use technology to manage the anticipated increase in guests to the Kingdom and make accommodation reservations more accessible, easier, faster and secure. According to Saudi Vision 2030 announced in 2016, the last decade has seen the number of Umrah …

Atout France, the national French tourism development agency has launched France.fr — the official dedicated Arabic website for France as a destination. With the goal of welcoming 100 million tourists to France by 2020, the Arabic version of the website has been developed to increase interest and footfall from the region. France.fr is fully adapted with the travellers from the Middle East in mind. The content created takes into consideration the cultural nuances and traditions. Besides, social media platforms are also available in Arabic to inspire and encourage followers to share their experiences. User-friendly and optimised for mobile consumption, the new website contains content and information on tourism in France, hotels, restaurants, things to do, culture and heritage, events and museums. Karim Mekachera, Regional Director, Atout France, Middle East, explained, “Digital innovation is at the heart of our marketing initiatives and we have placed a significant focus on content creation, curation and distribution of the content on France in a number of languages to remain truly connected to people around the world. The website’s aim is to boost France’s appeal as a touristic destination, improving its ranking as a top travel destination for the Arab traveller.”

Sabre Corporation has entered into an agreement to acquire Farelogix, a recognised innovator in the travel industry with advanced offer management and NDC order delivery technology used by many of the world’s leading airlines. Sabre expects that upon close, the acquisition will allow the company to accelerate delivery of its end-to-end NDC-enabled retailing, distribution and fulfillment solutions. Based in Miami, Farelogix provides a suite of SaaS solutions that enables carriers to dynamically create, control, optimise and deliver personalised and differentiated offers across sales channels. These airline-controlled retailing, merchandising and distribution capabilities complement Sabre’s existing retailing and merchandising solutions and future product roadmap. “Farelogix’s investments in offer management and NDC order delivery will help us accelerate our plans to deliver future-ready retailing, distribution and fulfillment solutions that unlock increased value for the industry,” said Sean Menke, President & CEO, Sabre. “By integrating Farelogix’s capabilities into Sabre’s leading airline technology platform, we’ll be able to offer the innovative and comprehensive solutions that airlines require, backed by best-in-class technology and the deep expertise that our teams bring to market.” Building upon Farelogix’s GDS- and PSS-agnostic capabilities, Sabre expects to drive faster innovation in the dynamic and highly competitive airline IT space to enable airlines to accelerate their own growth and profitability while benefiting customers across the travel ecosystem. “For the past few years, Farelogix and Sabre have worked together with shared customers to implement our complementary technologies to solve some of the industry’s toughest challenges. Today’s announcement is a natural evolution of the successful, ongoing collaboration between our two companies,” said Jim Davidson, CEO, Farelogix. “Sabre shares our vision for innovation and has the leading technology, resources, and global presence to help us …

Air Arabia has selected Thales for its new Aviobook Electronic Flight Bag (EFB) system that allows pilots to operate efficiently in the cockpit with digital manuals and charts. The signing happened at the side-lines of Bahrain International Airshow that took place this week in Bahrain. Air Arabia had already implemented the Aviobook electronic flight bag system years back that helped the airline reduce the amount of paper required to be carried on board while bringing robust efficiency into its operations. Thales Pads will now replace existing electronic devices on board ensuring latest technology is adopted. The new EFB, lighter in weight, includes enhanced features and provides highest level of reliability and performance on board. Adel Al Ali, Group Chief Executive Officer, Air Arabia, said, “Efficiency has been at the heart of Air Arabia operations since the carrier launch 15 years ago. Adopting the Thales Pads into our cockpit reflects Air Arabia’s innovative approach towards investing in technology and business intelligence to continue driving operational reliability and efficiency higher. We look forward to working with Thales to successfully implement this new project”. Roger Daix, VP-Thales, Middle East, said, “Thales is proud to have been selected by Air Arabia, and we are honoured to equip the airline with the new Aviobook electronic flight bag system. This selection represents a major win for Thales in the Middle East reinforcing our presence within the region. Thales is committed to support Air Arabia in driving innovation at the highest standards.”

Dubai Silicon Oasis Authority (DSOA) has signed a Memorandum of Understanding (MoU) with the General Directorate of Residency and Foreigners Affairs-Dubai (GDRFA) to further facilitate the delivery of smart services to investors, entrepreneurs and startups, particularly homegrown entities, and help them develop their businesses in areas such as technology, artificial intelligence (AI) and smart city applications. Aligned with Dubai’s Smart Government strategy and the UAE Vision 2021, the agreement will ensure the protection of intellectual property and enhance creative thinking skills and applications, while boosting cooperation in the scientific, training and professional fields as well as the exchange of expertise in legal, technical and administrative matters. As part of the MoU, the GDRFA will set up an office in DSOA’s headquarters to provide government services directly to Dubai Silicon Oasis (DSO)-based entrepreneurs and investors. Dr Mohammed Alzarooni, Vice Chairman and Chief Executive Officer, DSOA, signed the MoU with Major General Mohammed Ahmed Al Marri, Director General, GDRFA, in the presence of senior officials from the two sides. Dr Mohammed Alzarooni said, “DSOA is committed to growing and developing its services according to the Smart Dubai initiative, which aims to make Dubai the smartest and happiest city in the world. We are pleased to sign this partnership agreement with a pioneering entity such as GDRFA that is known for its extremely effective and efficient smart government services and for achieving high levels of customer happiness. Notably, the agreement supports the objectives of the UAE Vision 2021 and Dubai Plan 2021 in shaping an attractive environment that empowers creative entrepreneurs to turn their ideas into successful projects that serve the national economy.” Major General Mohammed Ahmed Al Marri said: “Our agreement is …