Category Archives: Technology

Rezlive.com was awarded “Best online travel booking platform” at the seventh edition of the Arabian Travel Awards 2025“Winning this award is extremely important to me and the team. It serves as a recognition of our hard work and dedication, and it motivates us to continue striving for excellence. This award has a significant impact on our company. It enhances our reputation within the industry and validates our efforts, which in turn can inspire others to pursue similar achievements. After this win, we plan to leverage the recognition to further innovate and improve our services. We will also focus on maintaining the high standards that led to this achievement.” Jaal Shah, Group MD, Rezlive.com

Almosafer (part of Seera Group) announced its partnership with Tasheer at the Hajj Conference and Exhibition 2025 in Jeddah. The two companies will collaborate on various initiatives to enhance the travel booking experience for travellers visiting the Kingdom. As the official travel partner, Almosafer will provide comprehensive travel solutions to Tasheer’s customers, ensuring a seamless and convenient booking experience. The agreement, signed at the Hajj Conference & Exhibition in Jeddah, expands on both parties’ ongoing collaborations, which currently serve pilgrims, to offer a seamless travel experience for all visitors utilizing Almosafer’s diverse offerings. The partnership will focus on three key verticals, with the streamlining of flight bookings through digital platforms at the forefront. Hajj & Umrah packages and leisure travel bookings will also play an important role, whilst Almosafer and Tasheer will further collaborate on travel management solutions. Muzzammil Ahussain, CEO of Almosafer, said; “We are proud to partner with Tasheer to expand our collaboration by leveraging Almosafer’s strengths as a holistic travel platform. With our market leadership, advanced technological innovations, and seamless travel solutions across booking channels, we aim to deliver exceptional experiences to travelers visiting the Kingdom. This partnership aligns with the broader goals of Saudi Vision 2030, supporting the national agenda to welcome more visitors and enhance their journeys to Saudi Arabia.” Eng. Fahad Al-Amoud, CEO of Tasheer, commented on the partnership, saying: We at Tasheer take pride in providing innovative and reliable services to visitors coming to the Kingdom of Saudi Arabia across various segments. Our partnership with Almosafer will support the delivery of value-added services, enabling visitors to benefit from Almosafer’s extensive expertise in the travel sector, innovative booking solutions, and comprehensive services. Together, we aim to …

Servantrip has announced an impressive 82% year-on-year increase in B2B bookings for 2024, marking a 1.5x acceleration compared to the growth recorded in 2023. Servantrip grew across the Middle East, Europe, LATAM and the USA connecting over 12,500 points of sale by Q1 2025, highlighting the growth in channel distribution across retail, OTAs, and wholesalers. The company plans to focus on activating over 10,000 additional points of sale between 2025 and 2026, either already connected or nearing connectivity, from the 2,850 active points of sale in 2024. This milestone reflects the company’s ambitious trajectory toward global leadership in the travel sector, underpinned by three transformative achievements in 2024: 1. Advancing technology: Enhancing the industry’s most sophisticated and seamless API for tours, activities, and transfers. 2. Expanding the ecosystem: Establishing the largest network in the transfers and activities sector, with over 60 API integrations and agreements to onboard 5,000 additional points of sale. 3. Strategic expansion: Launching an operational hub in Buenos Aires and initiating U.S. operations through a subsidiary in Miami. In 2024, the transfer services business was a standout success, recording a 109% increase in bookings. Supplier connections to Servantrip grew by 78%, while the number of buyer nationalities expanded by 20% to include travellers from 132 countries. Destinations offering booked services also grew by 10%. Manuel Núñez, Founder and CEO of Servantrip, highlighted the pillars driving the company’s success: “Our growth in 2024 was built on three key strengths: highly scalable, advanced technology; the world’s most comprehensive portfolio of qualified suppliers; and the dedication of the Servantrip team to providing an outstanding customer experience. Many of our clients were introduced to us through recommendations, a testament to our impact in …

Solartrip is setting a new standard for how travelers plan and experience their journeys, designed with advanced technology, intuitive design, and a unique reward system, Solartrip caters to the modern, tech-savvy traveler seeking convenience, personalization, and innovation.  According to the recent report, technology plays a significant role, with 60% of UAE travelers trusting AI for seamless trip planning. This trend spans generations, from Gen Z to Boomers, indicating a widespread adoption of tech for convenience and personalization. Immersive digital experiences, such as AI-enhanced dining, are also gaining popularity. As travel continues to evolve and web3 industries flourish, Solartrip brings the future to the present, streamlining the entire journey planning process into a seamless, enjoyable experience. The platform integrates AI-driven personalization, cryptocurrency payment options, and gamified loyalty rewards to elevate global travel for UAE residents and visitors. “Our mission is to make global travel effortless and accessible, leveraging cutting-edge technology to provide a seamless booking experience”, – says Michael Sokolov, CEO & Co-founder, Solartrip. “We fuse travel and tech to push the boundaries of self-discovery. With our recent launch in Dubai, we’re bringing this vision to one of the world’s most vibrant hubs, connecting travelers to innovative tools that enhance their journeys.” Redefining Neo Travel with Innovative Features: ● Effortless Booking with One-Click Simplicity: Solartrip’s design and machine-learning algorithms simplify the booking process, reducing the number of steps and required information, making travel planning faster and more efficient. ● Endless Travel Possibilities: With access to over 2.5 million accommodations and 800+ flight routes worldwide, Solartrip provides a wide range of options at competitive prices, helping travelers find the right choices for their needs. ● 24/7 AI-Driven Support: Solartrip offers continuous support …

Kuwait Airways announced the strengthening of its partnership with Amadeus, which specializes in providing technology, innovation services and solutions to airlines, to develop a streamlined booking process for passengers travelling on Kuwait Airways. Captain Abdulmohsen Salem Al-Fagaan, Chairman – Kuwait Airways stated, “Kuwait Airways is pleased to announce the strengthening of the partnership with Amadeus, one of the leading providers of technology and solutions for airlines in the global air transport sector. Through this partnership, Amadeus will enhance the booking mechanism to provide our valued customers with a simplified and streamlined process.” Al-Fagaan added, “Kuwait Airways customers can now book their flights in just three simple steps. This enhanced booking process has been designed to assist customers in the best possible way, providing them with essential information needed to make informed decisions quickly, while eliminating unnecessary complexities.” Al-Fagaan further stated, “Kuwait Airways is committed to providing its valued customers with an exceptional and comfortable travel experience and in facilitating the booking procedures for all our passengers. Through close collaboration with Amadeus, we can rely on their expertise and professionalism to significantly enhance the transformation of the digital experience for all our customers and Oasis Club members.” Maher Koubaa, EVP Travel unit and Managing Director, EMEA, Amadeus stated, “At Amadeus, we are proud to support Kuwait Airways on this transformative journey. Our ongoing dedication to enhancing the customer experience for Kuwait Airways passengers will continue to drive new innovations and improvements and providing them with diverse options.“

Travelport and All Nippon Airways (ANA)  have signed a multi-source content distribution agreement that includes New Distribution Capability (NDC) content and servicing. Named a ‘Friendly Partner’ of ANA, Travelport is the first global distribution system (GDS) to confirm an NDC distribution agreement with the airline. Travelport and ANA are actively collaborating to make ANA’s NDC content available via Travelport+, targeting mid-year 2025. “Travelport has been a valued partner of ANA for many years as a result of our productive collaboration that enhances our modern retailing approach so we can provide exceptional experiences for our travelers,” said Keiji Omae, Executive Vice President of Customer Experience at ANA. “As we advance our NDC strategy, I am confident that Travelport can play a crucial role in helping us expand our reach and simplify the booking and servicing process as agents and travelers shop for our best offers.” Travelport and ANA have deepened their long-standing relationship to ensure that Travelport-connected agencies will continue to have simplified access to ANA’s wide range product offerings, including ancillary services. Travelport+ is the only modern retailing platform built for travel agencies. To date, thousands of travel agencies in more than 178 countries can easily search, sell and service multi-source content, including NDC, using Travelport’s APIs, Smartpoint Cloud and Smartpoint desktop agency point-of-sale solutions. “This pivotal agreement confirms that agencies using Travelport+ will be able to access relevant, personalized, and enriched multi-source content from ANA, which means travelers are presented with more choice among ANA’s best offers and fares,” said Damian Hickey, Global Head of Air Partners at Travelport. “As ANA’s friendly partner, we are dedicated to delivering ANA’s content to our agency customers in a retail-ready way so …

Sabre Hospitality announced a new partnership with BookLogic  which marks a significant step in expanding the global distribution and retailing capabilities of both companies, focuses on driving growth in the Middle East and Africa (MEA) regions, with particular emphasis on United Arab Emirates (UAE) and Turkey as well as Qatar and Saudi Arabia. This partnership reflects both companies’ commitment to regional growth and innovation. The collaboration will begin by connecting up to 1,200 hotels from BookLogic’s portfolio to leading Global Distribution Systems (GDSs) and Internet Distribution Systems (IDS). Future plans include expanding to online travel agency (OTA) integration, BookLogic’s long-tail distribution channels, and comprehensive retail solutions. This layered approach allows BookLogic to scale its offerings and marketing distribution opportunities to meet the evolving needs of the hospitality industry, offering hoteliers a complete ecosystem and landscape for managing optimized operations, distribution, and efficient guest engagement. Sabre Hospitality and BookLogic also share strategic priorities in payment automation, dynamic packaging technology, alternative regional distribution, and guest experience, creating a strong foundation for future growth and innovation. “Partnering with BookLogic will enable Sabre Hospitality to expand its reach in key markets such as UAE, Saudi Arabia, and Turkey,” said Frank Trampert, Senior Vice President, Global Managing Director at Sabre Hospitality. “By leveraging the power of our SynXis platform, BookLogic will offer best-in-class distribution and retailing services to independent hotels, helping them unlock new opportunities and drive operational efficiency in a competitive market.” Leveraging Sabre’s SynXis Retailing platform integrated with the BookLogic system, the partnership brings a robust set of features and connections to the MEA region, one of Sabre Hospitality’s key growth areas. SynXis, the leading global hospitality commerce and distribution platform, connects hotels to over …

Almosafer Business has become a member of the One Global Community, formed by World Travel Inc and Clarity as a community of world-leading travel management companies.  Almosafer Business is the first travel management company to join One Global from the Kingdom of Saudi Arabia, showcasing its innovative strategy to lead from the front. Almosafer Business caters to corporate and government entities with cutting-edge travel management solutions designed around innovation and technological advancements. The partnership will enable Almosafer Business to amplify its digital-first services and offerings to benefit its clients and suppliers. Khalid Alyahia, VP of Almosafer, said; “We are excited to join forces with One Global Community to expand our innovative services across our digital platforms. This marks a milestone for Almosafer Business as we embark on a new chapter together, leveraging our best-in-class local expertise in the region and One Global’s network of worldwide suppliers and partners to enhance our offerings to our customers. Collaborations and partnerships are key to Almosafer’s success today, and we look forward to widening our imprint as we deliver even more innovative services.” Jodie Gentles, Managing Director of One Global, said; “Almosafer’s market leadership within the Saudi tourism sphere and their on-ground collaborations with service providers will be an asset for us at One Global. We look forward to enhancing their global reach even as our community of travel management companies will gain from their best-in-class practices.” One Global – a global community of world-leading travel management companies – formed by two of the world’s largest – Clarity Travel Management and World Travel, Inc. – is powered by partnerships. With industry-leading technology supplemented by local experience, One Global offers customers and service providers access …

Etihad Airways has enhanced its digital platforms with new features that make travel easier and more personalised for guests. The improvements to etihad.com and the Etihad Airways mobile app introduce new market-specific payment options, expanded self-service capabilities, and enhanced loyalty programme features. Guests can now pay using local payment methods across key markets including India and Europe, easily modify their bookings through the improved self-service options, and seamlessly redeem Etihad Guest miles for flights and upgrades. The enhanced platforms also offer a more intuitive booking process with features such as calendar-based fare searches and local language options. In the Indian market specifically, customers benefit from Hindi language support, locally preferred payment options, and an innovative fare calendar that makes finding the best travel deals easier. These market-specific improvements reflect Etihad’s commitment to meeting the distinct needs of its global customer base. Looking ahead, Etihad Airways is focused on further enhancing the customer experience, with upcoming improvements to the check-in process and more accurate, timely travel updates. These changes will make the entire travel journey, from booking to arrival, even more seamless for guests. Frank Meyer, Chief Digital Officer at Etihad Airways, said: “Our commitment to digital innovation is unwavering. By consistently refining our digital touchpoints, we’ve been able to rapidly implement enhancements that directly benefit our customers. This agile approach allows us to stay at the forefront of the competitive airline industry and consistently exceed passenger expectations.” Arik De, Chief Revenue and Commercial Officer at Etihad Airways, added: “The growth in our digital channels has been remarkable, with online direct sales increasing significantly across our key markets. The close collaboration between our Commercial and Digital Technology teams has enabled us to …

Almosafer entered into a global strategic partnership with Mandarin Oriental. The significant partnership, announced at World Travel Market London 2024, provides Almosafer exclusive access to Mandarin’s highly rated global property portfolio of 41 hotels and resorts, elevating Almosafer’s luxury hospitality segment. The global direct connectivity agreement with a special focus on Saudi Arabia follows the growing demand for ultra-luxury travel among Almosafer’s clients. It will enable Almosafer’s B2B and B2C customers to gain access to Mandarin Oriental Hotel Group’s global portfolio of 41 properties across 26 countries. Travellers will enjoy direct access to real-time inventory and competitive pricing through Almosafer’s consumer platforms as Almosafer elevates its luxury offerings and enhances its services to high-end customers. The partnership will further enable Almosafer to promote Mandarin Oriental to travellers from Saudi Arabia and beyond. The partnership will also provide the luxury Group access to Almosafer’s extensive network of agents through their Destination Management Company, Discover Saudi, resulting in greater brand visibility and reach for Mandarin Oriental’s KSA properties. Muzzammil Ahussain, Chief Executive Officer of Almosafer, said: “We are delighted to elevate our luxury offerings through our newly inked agreement with the prestigious and iconic Mandarin Oriental Hotel Group. While enabling the award-winning hotel group greater brand visibility through our omnichannel portfolio, we look forward to enhancing our unique offerings to our discerning clients through this significant partnership. At Almosafer, we’ve always strived to set industry benchmarks, and I’m confident the luxurious Mandarin Oriental Hotel Group will add to the allure of our attractive hospitality portfolio.” Geoffrey Webb, Vice President, Global Sales at Mandarin Oriental adds: “We are thrilled to embark on this strategic partnership with Almosafer, which allows us to expand our …