Category Archives: Technology

Mosaid Travel & Tourism Services (MTTS), one of the leading travel companies in the Kingdom of Saudi Arabia, has renewed its partnership with Sabre Corporation (NASDAQ: SABR), the leading software and technology company that powers the global travel industry, to support its strategic plans and recovery. MTTS will continue to access Sabre’s marketplace of more than 400 airlines, 750,000 hotel properties, and hundreds of tour operators, rail, car and cruise providers, enabling it to sell personalized travel packages from suppliers around the world. Through the next generation travel agency desktop, Sabre Red 360, MTTS will deliver an intelligent and consultative service to its travellers and create compelling shopping experiences. “The travel industry is undergoing many changes driven by new travellers’ expectations and market demands,” said Nadir Kazalbash, General Manager, MTTS. “Our renewed partnership with Sabre will help us continue to focus on our growth and expansion plans, while deploying intelligent solutions to respond to evolving market trends.  Sabre will help us support our travellers, who are expecting new levels of personalization, increased choice, control and flexibility.” Despite the challenges in today’s travel industry, MTTS continued its expansion plans and has grown to cater to customers in all major cities of Saudi Arabia, including Riyadh, Dammam, Makkah, Madinah and Khamis Mushayt. “MTTS has proven its resilience throughout the pandemic, and we are proud to extend our collaboration to help it achieve its goals,” said Faisal Kayal, Saudi Arabia Country Manager, Sabre Travel Network Middle East. “Now more than ever, tech-savvy Saudi travellers are expecting new levels of personalization and are seeking reliable consultative services throughout their journeys, thus our suite of intelligent solutions will help the travel agents at MTTS become …

Hilton announced the latest in a series of technology innovations that enhance the guest experience across the company’s 18 world-class hotel brands. In a first for a major hospitality company, Digital Key Share will allow more than one guest to have access to their room’s Digital Key, which turns the free Hilton Honors app on their smartphones into a room key. Hilton also announced an enhancement to a highly valued Hilton Honors benefit, providing members with early confirmation of a favorite perk – complimentary room upgrades. Eligible Gold and Diamond Hilton Honors members will be notified of their space-available upgrade 72 hours prior to arrival, enabling the member to choose their upgraded room directly when they check in via the Hilton Honors app. These two enhancements join the recently launched Confirmed Connecting Rooms, another industry first that allows individuals to easily and instantly confirm at least two connecting rooms at the time of booking.  “We’ve always had our guests at the heart of everything we do, and we continue to listen, evolve and innovate to give them more choice and control over their hotel stay,” said Chris Silcock, executive vice president and chief commercial officer, Hilton. “Our approach to technology always starts with the guest experience, and as travel returns, we are pleased to provide Hilton guests with enhancements to their stay that are seamless, flexible and allow them to focus on what matters most – creating new memories.” Sharing Your Digital Key with Travel Companions Since its 2015 launch, Hilton’s Digital Key has expanded rapidly. The technology is now available at more than 80% of Hilton’s portfolio, or close to 5,400 of Hilton’s more than 6,600 properties worldwide. It …

Sabre Corporation and Emirates have signed a new multi-year, worldwide distribution agreement. The new agreement will provide Sabre-connected travel buyers and agencies with access to Emirates’ content, through Sabre’s global distribution system (GDS), with immediate effect.  Further to this, Emirates will create and distribute NDC offers through the Sabre GDS. “We are delighted to reestablish our long-standing partnership with Emirates,” said Roshan Mendis, Chief Commercial Officer, Sabre Travel Solutions.  “The agreement demonstrates our commitment to creating a sustainable distribution model that benefits all constituents across the travel value chain.  Resulting from thoughtful discussions between both parties, our new agreement will provide both Emirates and travel buyers with immense value, removing complexity in the buying process, which is crucial to the recovery of the industry.” The new contract will connect Emirates to a global network of travelers, while supporting its global vision to provide travel buyers and travelers with personalized offers. “We are pleased to have reached this distribution agreement with Sabre,” said Adnan Kazim, Chief Commercial Officer at Emirates. “The new contract will support us to meet the needs of our agency partners. Providing agencies with flexibility, choice and efficiency will help them to thrive in the current climate and will help us drive revenue and growth.” In addition to the new agreement, Sabre will continue to partner with Emirates on advanced retailing, data and analytics capabilities through a number of its industry-leading solutions in areas such as network planning, revenue optimization and market intelligence.

Inmarsat unveiled the United Arab Emirates (UAE) results from its Passenger Confidence Tracker 2021 — the largest and most comprehensive global survey of airline passengers since the pandemic began. The research reveals that passengers in the UAE are amongst the most confident in the world to fly again. In fact, only those from China were more likely to have taken a short or long haul flight since the onset of Covid-19, with 79% having done so, compared to the UAE’s 75%. 56% of UAE passengers surveyed said they had travelled to international destinations, and expressed that their overall confidence in air travel had not waned — with 42% confident about taking their next flight within six months. This sentiment was reflected in the responses of fellow travellers from Spain (43%), India (43%) and Mexico (46%), who have similar levels of confidence to fly during the same  time period. Neale Faulkner, Regional Vice President for Inmarsat Aviation, said: “Although airlines have faced unprecedented challenges over the past 18 months, they have once again shown their resilience and met those challenges head on. And the dark clouds are starting to clear, with the latest International Air Transport Association (IATA) figures showing significant momentum for international and domestic travel. “This news will be welcomed by UAE airlines. However, to maintain and even accelerate this growth, it’s essential to rebuild passenger confidence and ensure their evolving needs are met in a post pandemic world. Our latest Passenger Confidence Tracker offers detailed insights into the main areas of confidence and concern around air travel, direct from UAE passengers themselves. Such findings will allow airlines to increase their focus on key priorities and seize the exciting opportunities ahead.” Flying …

Farnek Hotel Management has developed a ground-breaking hospitality app that digitalises a hotel guest’s journey from the initial reservation through to check out. The app which was developed in-house by Farnek’s award-winning technology and innovation division, interfaces with the hotel’s property management system (PMS) affording guests a whole suite of services from uploading travel documents, such as vaccination certificates, ordering a car on arrival, room service and laundry. The hotel app can also send automated electronic updates and alerts to the guest, as well as e-registration documents, e-invoices and e-receipts, all in one convenient space. Walter Knight, Director of Hospitality at Farnek said, “Flexi-Guest achieves three main hotel objectives. First of all, it offers the guest an enhanced experience, providing a seamless pre-arrival and check-in procedure. “Secondly, during the stay, guests can order room service in advance, have laundry picked up or delivered, request early or late check outs, invoices or order a car to go to the airport. Because the app manages secure online payments, the guest doesn’t even need to physically visit the reception. “Finally, the hotel benefits too. If the experience is good, the guest is more likely to return and also recommend the hotel to friends and colleagues. The hotel operates more efficiently, saving staff time and expense and has the added advantage of driving revenue through F&B and e-concierge services,” added Knight. Farnek has just completed a successful trial of the app, having secured a contract for the Expo Village, situated on the Expo 2020 site. Farnek is currently responsible for managing the reservation services, concierge, front office services and housekeeping, for the 2,273 apartments. “Feedback from the initial guest reviews, has been very positive,” …

Inmarsat announced the launch of its innovative new OneFi customer experience platform (CXP) for airlines. The first-of-its-kind solution will serve as a catalyst to monetise inflight connectivity by bringing a host of onboard services together within a single portal interface, which passengers can easily access using their own personal devices. OneFi delivers a rich airline-branded digital platform to enhance the passenger experience onboard flights. It allows passengers to order food and beverages, purchase seat upgrades, receive the latest flight and destination information, and sign-up to the airline’s frequent flyer programmes, all in real-time from the comfort of their seat. In addition, passengers can browse the internet, stream videos and audio, shop online and enjoy other ecommerce offerings, using high-speed inflight broadband that airlines could choose to offer free-of-charge, funded through OneFi’s sponsorship and advertising features. The launch of OneFi comes at a critical time for airlines, with the global pandemic having accelerated passenger demand for digital inflight experiences. Philip Balaam, President of Inmarsat Aviation, said: “For many years, Inmarsat has advocated the vast commercial opportunities of inflight connectivity. However, until now, airlines have struggled to realise the full potential of the business model. OneFi is a step change for those looking to monetise their Wi-Fi services and ensure they keep pace with evolving passenger needs. It will empower a digital transformation in the cabin, which is especially important at this critical time for the aviation industry. “OneFi allows airlines to improve their brand experience and secure passenger loyalty, with the flexibility to incorporate their own services and use existing and new partners, such as content providers, advertisers and retailers. We are in advanced discussions with leading airlines about adopting this innovative …

Sabre Corporation announced a renewed technology agreement with Etihad. Under the new agreement, Etihad will continue leveraging a suite of Sabre’s industry-leading IT solutions to aid recovery, help drive post-pandemic growth and enhance the passenger experience. “As we focus on our recovery, it is imperative that we have the right technology in place” said Frank Meyer, Chief Digital Officer, Etihad Aviation Group.  “Our strong relationship with Sabre and this renewed agreement means that we can continue to optimize our day-to-day operations.” Etihad and Sabre have a successful and long-standing relationship, with the carrier already having seen tangible benefits from a suite of Sabre’s network planning and scheduling, pricing and revenue management and cargo technology.  Under the new multi-year agreement, the following products will be among an important suite of technology for Etihad as it focuses on optimizing its operations to fuel its recovery: Fares Optimizer – Uses near real-time responses to provide dynamic price recommendations for Etihad’s fares. The solution will be crucial in helping Etihad improve its revenue. Network Planning and Optimization – this industry-leading planning and scheduling suite is able to scale to the largest airlines in the world. Powering more than 60% of the world’s top airlines, Sabre’s Schedule Manager will continue to help Etihad build and deliver robust, accurate and operationally feasible schedules across its network. Inflight – In previous years of using Sabre’s Inflight solutions, Etihad has been able to achieve significant savings, while continuing to provide a world-class and award-winning guest experience onboard. “Our renewed technology agreement with Etihad is testament to the airline’s confidence in Sabre to deliver the advanced solutions needed to help secure its recovery, and help it to power future growth,” said …

Sabre Corporation announced the successful migration of GOL Linhas Aéreas, Brazil’s largest domestic airline, from their legacy reservation system onto the SabreSonic passenger service system (PSS). The well-executed cutover now enables the airline to expand GOL’s global reach, offer exceptional personalized passenger experiences, and propel its growth plans. With the recent migration, Sabre’s highly-scalable technology will collectively manage the large number of passengers that travel on GOL each year. The two companies will continue to work closely to expand the airline’s operations and evolve its retailing, distribution and fulfillment capabilities. “At GOL we have taken significant steps to ensure the company is well-positioned for growth in the post-pandemic cycle. Innovation and technology are key components of our strategic growth plans,” said Eduardo Bernardes Neto, Vice President, Sales, Marketing & Clients at GOL. “We are confident that the flexible and intelligent nature of Sabre solutions, including the PSS, will enable us to be more efficient and offer a modern retail experience that enables personalized travel at scale to better serve our customers.” Headquartered in São Paulo, GOL began operations in 2001 and has quickly grown to become one of largest airlines in South America, carrying more than 36 million passengers per year to over 100 destinations in Brazil, South America, the Caribbean and the United States. “We are proud to become GOL’s trusted travel technology partner as it embarks upon the next phase of its journey,” said Dave Shirk, President of Travel Solutions at Sabre. “We are excited to have successfully completed GOL’s migration to SabreSonic and see that Sabre’s differentiated set of solutions delivers value to the airline.” Sabre’s robust PSS has already allowed Sabre’s valued partners to realize increased …

The Lufthansa Group airlines and Travelport announced a new distribution agreement that enables modern airline retailing as well as technology innovation. Under the agreement, which covers the carriers Austrian Airlines, Brussels Airlines, Lufthansa, SWISS and Air Dolomiti, Travelport will distribute Lufthansa Group airlines’ NDC content through the next-generation content distribution and travel retailing platform, Travelport+. This agreement builds on the ongoing distribution of Lufthansa Group airlines’ content through traditional EDIFACT channels. Both companies are already in the process of implementing end-to-end NDC functionality. The launch, expected in the first half of 2022, also lays the foundation for a diversified NDC program giving Travelport-connected travel agencies the ability to access Lufthansa Group airlines’ content through Travelport+ by signing up to one of the two available commercial NDC models, the NDC Public model or NDC Bilateral model. “Lufthansa Group is firmly committed to delivering superior customer experiences along the entire travel journey, increasing reach of our most attractive offers and enabling a diverse travel ecosystem. Especially in these times of crisis and when creating additional customer value through advanced technology proves to be more important than ever, we are doubling down on our long-term NDC strategy”, says Tamur Goudarzi Pour, Senior Vice President Channel Management at Lufthansa Group Network Airlines and Chief Commercial Officer SWISS. “This future-oriented agreement allows a maximum level of flexibility, and confirms that Travelport and Lufthansa Group airlines are teaming up to drive change in our industry towards true retailing capabilities and implementing customer-centric processes that together elevate the customer experience to new levels.” Jason Clarke, Chief Commercial Officer, Travel Partners at Travelport, says: “Expanding our longstanding partnership with Lufthansa Group airlines to include NDC content, with the …

Sojern have partnered to provide hoteliers with powerful multichannel media solutions aimed to drive direct bookings. The partnership empowers hoteliers to reach their customers across multichannel media solutions, increasing direct sales and profitability. With Sojern, Roiback enhances its own digital marketing agency specialised in hospitality, providing its clients a smart advertising platform built specifically for travel marketers. Sojern and Roiback will focus efforts on the Middle East and Asia Pacific, Iberia and Latin America regions. “As travel emerges from global lockdowns and cross-border restrictions, we couldn’t be happier to launch another impactful partnership with a market leader in the direct booking space. We look forward to delivering best-in-class strategies and products for our shared customers,” said Josh Beckwith, senior director of strategic accounts and partnerships, Sojern. Roiback is a global powerhouse in travel technology. For five consecutive years has won the World Travel Awards as ‘Europe’s Best Hotel Reservation Solution Provider’ and is nominated for the “World’s Best Hotel Booking Solutions Provider” at the upcoming 2021 World Travel Tech Awards. “Hospitality marketing is a challenging space, with ever-increasing channels and solutions. At Roiback we have a Digital Marketing agency specialised in hospitality, and with this partnership we look to further enhance it. Our hotel clients will benefit from access to simple and effective solutions to empower their digital marketing strategies, as well as to improve their direct channel performance,” said Felipe Bravo, Head of Roiback Digital.